December 19, 2016
UK digital divide narrows, but major problems remain for homes and offices 0
The UK’s patchy and frequently shoddy broadband network has held back the country for a long time. According to a new report from industry regulator Ofcom, however, there are signs of improvement with the number of UK domestic and commercial properties unable to get a decent broadband connection falling by one million over the past year. Even so, around 5 percent of offices and homes are unable to enjoy broadband speeds over 10 Mbit/s, the speed Ofcom claims is required to meet a typical household’s digital needs. The findings are part of Ofcom’s Connected Nations 2016 report – an in-depth look at the state of the UK’s telecoms and wireless networks. This year’s report shows good progress on the availability and take-up of communications services, which are crucial to people’s personal and working lives.
November 25, 2016
Workplace professionals should look to the consumer sector for boosting engagement 0
by Jeff Flanagan • Comment, Facilities management, Workplace, Workplace design
More and more businesses are recognising the power of the workplace experience to drive employee performance and engagement. Global brand Airbnb, for example, has now renamed its head of human resources as “chief employee experience officer.” This is good news for workplace design and management professionals. We are well placed to capitalise on this shift in business opinion, but if we want to make a tangible impact, we need to bring practical solutions to the table. First and foremost, these need to be backed up by research. There have been few studies specifically into what makes a healthy and productive work environment. However, there are a number of research projects that examine how a human being’s surroundings impact their mood and behaviour, and in particular how consumer environments shape customers’ perception of and engagement with a brand. As workplace professionals, we can learn a great deal from this consumer research and this is why workplace design and management teams should look towards consumer-facing industries for inspiration.
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