June 15, 2022

Poor mental wellbeing costs UK contact centres almost £1 billion each year

People working in contact centre roles say that work-related poor mental wellbeing is making them less productive, including answering fewer calls and taking more sick days – costing the industry over £990m in lost productivity every year. That’s according to a new study, Duty of Care Gap [registration] from MaxContact. The contact centres industry is a huge contributor to the UK economy, employing over 800,000 people across the country. Yet the industry is facing a mental health crisis, with 83 percent workers saying their work is taking a toll on their mental wellbeing, with staff reporting high stress levels (62 percent), anxiety (48 percent) and feeling overwhelmed (46 percent). More →

June 14, 2022

London Tech Week kicks off with new Government announcements on future of tech

by Neil Franklin • News, Technology

The Government’s review into the future of computing and its new UK Digital Strategy were unveiled at the start of London Tech Week as the world’s technology leaders, founders and next generation of tech superstars gather in the capital to collaborate on the future of the industry. Opening day speakers included Darktrace CEO Poppy Gustafsson, Darren Hardman, VP & General Manager, AWS, Theo Blackwell MBE in conversation with New York City’s CTO Matt Fraser, Klarna CEO Sebastian Siemi?tkowski and The Body Coach CEO & Creative Director Nikki Wicks. More →

June 13, 2022

Is hybrid working the final cure for workplace woes or the beginning of something better?

by Jo Sutherland • Comment, Wellbeing, Workplace design

This year’s World Workplace Europe saw 2022 hailed as the year of the worker. A worthwhile focus considering negative emotions are on the rise, with more depression, anxiety and loneliness plaguing society despite the claimed benefits of hybrid working. The pandemic robbed us of many things. It restricted our freedom for two years and forced us to live, love and work in a way that felt a little less human. But at least there was a sense of unity, working together for the common good, a mask-muffled cry of “all for one and one for all” as people considered how their actions would and could impact others. More →

June 9, 2022

Digital transformation of small businesses could provide massive economic boost

by Jayne Smith • News, Technology

The new Digital Britain [automatic download] report from Sage claims that over half of Britain’s economic potential from tech adoption is as yet untapped. But ongoing concerns amongst small and medium sized business about cost, skills and knowledge are holding them back from taking on the digital transformation that will ensure their success and provide a massive boost to the economy. The report claims that the use of technology by small and medium businesses (SMBs) contributes £216 billion to the UK economy; but if SMBs unlock the full benefits of technology, this could add an extra £232 billion, boosting the value of tech use to the UK economy by almost double to £448 billion annually. More →

May 29, 2022

Decarbonisation of buildings key to cities hitting net zero targets

by Neil Franklin • Environment, News, Property

City governments are setting ambitious sustainability targets, often well ahead of national goals; yet plans to tackle the carbon emissions from buildings are frequently given insufficient attention. To deliver an effective plan for the decarbonisation of buildings, partnerships with landlords, investors, developers and occupiers are essential, the report claims. In a study of 32 global urban centres, Decarbonising Cities and Real Estate, JLL’s research claims that real estate’s contribution to emissions averages 60 percent, even higher in the world’s largest business centres – as much as 78 percent in London, 73 percent in Tokyo, 71 percent in Washington, DC, 70 percent in Paris and 66 percent in New York. More →

May 23, 2022

Younger workers want flexible working, but are sceptical of remote

by Neil Franklin • Flexible working, News

While remote and flexible working roles continue to grow in almost all countries, 20-24 year olds are the age group making the fewest applications to fully remote roles, claims a new poll from LinkedIn. LinkedIn analysed the labour market for career starters in the U.S., U.K, France and Germany – including job applications and hiring data – to understand which sectors offer the most opportunity for Gen Z job-seekers and employers looking to attract them. More →

May 16, 2022

Competition for talent is fierce, but employers edge away from pay to attract people

by Neil Franklin • News, Workplace

New CIPD research claims that almost half (45 percent) of UK employers report having vacancies that are hard-to-fill, and almost two thirds (65 percent) anticipate problems filling vacancies in the next six months. The most common response made in the past six months by employers with hard-to-fill vacancies has been to increase pay (44 percent). However, only a quarter (27 percent) of organisations plan to raise wages in response to the competition for talent in the future. This suggests that organisations may be approaching their limit on this ‘quick win’ strategy and are exploring alternative options, such as upskilling people and flexible working, to attract and retain people. More →

May 2, 2022

Why the over 50s are leaving the workforce in huge numbers

by Carlos Carillo-Tudela et al • Features, Wellbeing, Workplace

The UK economy has a problem with its over 50s: following the COVID pandemic, they have been leaving the labour force en masse, causing headaches for businesses and the government. Roughly 300,000 more workers aged between 50 and 65 are now “economically inactive” than before the pandemic, leading a tabloid paper to dub the problem the “silver exodus”. Being economically inactive means that these older workers are neither employed nor looking for a job. Of course, it could simply be that workers saved more during the pandemic and can now afford to retire in comfort earlier than planned. More →

April 28, 2022

British Council for Offices honour London’s best workplaces at annual Regional Awards

by Neil Franklin • News, Property

Six London workplaces have been recognised at the annual British Council for Offices’ (BCO) Regional Awards. The London Awards Lunch returned in-person to the London Hilton on Park Lane, recognising the highest quality developments in London and setting the standard for excellence in the office sector across the UK. The winning workplaces include: 80 Charlotte Street (Commercial Workplace); Plumtree Court, 25 Shoe Lane (Corporate Workplace); Dojo, The Brunel Building, 2 Canalside Walk (Fit Out of Workplace); ASOS HQ, Greater London House, 180 Hampstead Road (Refurbished/Recycled Workplace); Pennybank , 33-35 St John’s Square (Projects up to 1,500m sq. ); 1 Triton, 1 Triton Square, Regent’s Place (Innovation) More →

April 28, 2022

We need to seize the chance to make our buildings far more intelligent

by William Poole-Wilson • Comment, Environment, Property, Workplace design

Even before the pandemic, statistics were making the case for workplaces to be made up of more intelligent buildings. This includes the fact that offices generally operate at around 55-60 percent utilisation, and as we return to the office are currently at 45 percent utilisation. From presenteeism to absenteeism and many other factors in between, workplaces have seldom been utilised by entire workforces at the same time. However, the prevailing approach has been for firms to drive an office setup with one-to-one desking – a seat for every employee, even though five in 10 would not be in at any one time. More →

April 13, 2022

Experimentation is the name of the game

by Eugenia Anastassiou • Comment, Facilities management, Flexible working, Workplace design

Uncertain times call for different measures and approaches, the old rules and playbooks are no longer applicable – so what are you going to do? Sit around, stagnate, hanker after old solutions trying to manipulate and squeeze them into new, unknowable, untried paradigms? No! One thing human beings are fairly good at is evolving and adapting to new and unknown situations and as we all know, being flexible and accepting change creates resilience and ensures survival. More →

April 12, 2022

Sustainable office design relies on everybody sharing knowledge

by Harsha Kotak • Comment, Environment, Workplace design

Back in 2018, I launched a group called Women in Office Design. I wanted to inspire and empower women involved in the profession of office design and creation. The opportunity to develop and enhance my skills and understanding was a fundamental reason why I formed WOD. Reading and research is beneficial but it’s important to take the time to reach out to others in the industry, especially on the most important issues of our day such as sustainable office design. More →