Search Results for: employee experience

November 6, 2017

Time to address the missed opportunities and wasted resources of the modern workplace

by Chris Moriarty • Comment, Wellbeing, Workplace design

Rapidly changing work and workplaces. Productivity languishing below optimum levels. Staff engagement well below where it should be. Ongoing recruitment and retention challenges. All this has been building over the last couple of years; it would appear that organisations have never had it so tough. There have been plenty of tough times before, of course, but we have been witnessing something of a ‘perfect storm’ in recent months, where a whole range of issues and developments, as well as advancements and opportunities, have come together to push these challenges up the management agenda. But there are things we can do to make the workplace a better experience for everybody.

October 26, 2017

Workplace design continues to lag behind the needs of modern working life

by Neil Franklin • Flexible working, News, Technology, Workplace design

Companies around the world waste potentially billions of dollars on under-utilised office spaces that are unfit for purpose and do not reflect the needs of modern workers, a recent benchmark study of over 100 workplaces claims. The study, Optimaze Workplace Review, from Finland based workplace analyst Rapal Oy took place during 2016, aggregates space utilisation data collected from 15 countries. The 330 observational space utilisation studies involved more than 6,600 walk-throughs of 111 buildings and 53,600 work spaces around the world to explore the working practices and environments of more than 23,000 people. It also includes a dataset of around 354 million observations of workstation use in total. The report’s main conclusion is that leadership teams are increasingly placing workplace management issues higher on their agendas, aware of the need to align spaces with new working cultures.

October 20, 2017

Office ping pong tables a waste of money as solution to low productivity

by Sara Bean • News, Technology, Wellbeing, Workplace, Workplace design

Over half (55 percent) of UK employees are productive for less than 30 hours per week yet UK employers plough money into quirky benefits that a majority of employees see as a distraction a new report claims. New research from Sage. ‘Why your workforce isn’t working’ found that while many companies invest in quirky benefits to keep staff happy, their employees aren’t impressed. Only 9 percent believe company outings are a valuable benefit, and even fewer were favourable on office games such as ping-pong – with only 6 percent saying they value it as part of the work experience. In fact, in some cases people felt these were doing more harm than good: with over half (55 percent) saying that they are distracting and decrease productivity. Commissioned by Sage People, the study spoke to 3,500 global workers to uncover what people really want from their employers. The UK findings show the disconnect between the benefits employers provide and what employees want.

September 18, 2017

The mega trends that continue to reshape the workplace around the world

by Neil Franklin • Events, Features, Property, Technology, Workplace design

Last week, over 600 workplace and property experts met in London at the CoreNet Global Summit 2017 to discuss some of the most important trends affecting the sector. The debates underlined one important fact about property and workplaces, which is how they are shaped by major, globalised events as much as they are local needs and the objectives of specific organisations. This quickly became evident on day one, which demonstrated how dramatic shifts in the geopolitical landscape, all of which are impacting corporate real estate – from America First to Brexit – remain key talking points for the industry. Opening speaker Linda Yueh (University of Oxford and London Business School) explored several possible scenarios, including how the focus of ‘Trumpism’ would have a significant effect on the U.S. role on the world stage, with the priority on the domestic economy leaving little scope for global trade. She also predicted that a ‘hard Brexit’, with no new trade deal with the EU, will be the most likely outcome for the UK’s withdrawal process; and that businesses will need to focus on alternative WTO rules as an urgent priority. Other impacting factors covered by Yueh included the rise of a dominant global middle class, and China’s need to rebalance its economic growth drivers.
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September 7, 2017

Report sets out building blocks of a successful digital workplace strategy

by Neil Franklin • News, Technology, Workplace design

Digital workplace developments often lose their way, or fail, due to a fragmented approach that prioritises a few technology ‘fixes’ over business strategy, according to analysts at Gartner. To combat this, ‘digital workplace leaders’ in public sector organisations need to employ a framework to ensure their digital workplace initiatives address eight critical components required for a successful implementation, according to Gartner. The report (paywall) sets out what it claims are the eight critical components — “building blocks” — that application leaders need when planning, directing and evolving digital workplace programs:

March 1, 2017

Employers not ready for digital disruption, where tech and people work side by side ⁰

by Sara Bean • Facilities management, News, Technology, Workplace, Workplace design

Very few organisations are ready to manage a workforce where the latest technologies and people work side by side. Just 13 percent of UK companies are ready to respond to digital disruption and create “the organisation of the future”; despite 88 per cent believing this has become a priority. This is according to the 2017 Deloitte Global Human Capital Trends survey, which tracks the top trends shaping the agenda for HR and business leaders. However, while UK companies believe they are ill-prepared for the change brought by digital disruption, this has not stopped many of them from embracing disruptive technologies. 42 per cent report that they have adopted robotics, cognitive and artificial intelligence (AI) technologies within all or parts of their workforce. Another 42 per cent are running pilots in certain areas of their organisation. But only 16 per cent say they are ready to manage a workforce with people, robots and AI working side by side.

January 25, 2017

Physical spaces should be designed to support the digital workplace ⁰

by Sara Bean • Flexible working, News, Technology, Workplace, Workplace design

In an era in which the digital workplace is just as prevalent as the physical office, organisations that create spaces, technologies and social networks specifically focused on enabling more collaborative work, perform above their direct competitors in their respective industries – in employee connectedness and responsive leadership. This is according to research conducted by Nick van der Meulen of Rotterdam School of Management, Erasmus University (RSM) and MIT’s Center for Information Systems Research (CISR). The report assessed on a basis of five indicators, including growth in market share, profit growth and employee satisfaction, and found that trusting employees by giving them autonomy is the key to making a success of the digital workplace. The survey of 313 organisations showed that the high-performing organisations have an integrated and company-wide approach to greater employee connectedness.

January 24, 2017

Wellbeing, culture and engagement are three main drivers for positive workforce ⁰

by Sara Bean • News, Wellbeing, Workplace

The three main drivers of positive employee experiences are wellbeing, culture and engagement claims the latest State of the Industry Survey by Virgin Pulse. The report goes on to suggest that organisations that invest in these three key areas will see a measurable impact on business performance and outcomes. For example, the results revealed that 78 percent of organisations view employee wellbeing as a critical component of their business strategy; and 74 percent of employers with strategic, holistic wellbeing programs saw improvements in employee satisfaction and 65 percent saw improvements in organisational culture. In fact, 95 percent of organisations view culture as important for driving business outcomes; while 80 percent of organisations plan to improve corporate culture in the coming year. Engagement investments also have a strong impact on business results.

November 25, 2016

Workplace professionals should look to the consumer sector for boosting engagement ⁰

by Jeff Flanagan • Comment, Facilities management, Workplace, Workplace design

More and more businesses are recognising the power of the workplace experience to drive employee performance and engagement. Global brand Airbnb, for example, has now renamed its head of human resources as “chief employee experience officer.” This is good news for workplace design and management professionals. We are well placed to capitalise on this shift in business opinion, but if we want to make a tangible impact, we need to bring practical solutions to the table. First and foremost, these need to be backed up by research. There have been few studies specifically into what makes a healthy and productive work environment. However, there are a number of research projects that examine how a human being’s surroundings impact their mood and behaviour, and in particular how consumer environments shape customers’ perception of and engagement with a brand. As workplace professionals, we can learn a great deal from this consumer research and this is why workplace design and management teams should look towards consumer-facing industries for inspiration.

October 25, 2016

How tech giant EMC standardised the design and management of its office portfolio ⁰

by Cathy Hayward • Case studies, Facilities management, Features, Workplace design

This summer’s headlines have been full of discord, a cacophony of angry voices either directed at continental Europe, or at the Brexiters who voted for Britain to leave the European Union. But EMC, a global leader in information technology-as-a-service which has recently been acquired by Dell, is a leading light of European integration through its One Team approach to workplace management and design across Europe, the Middle East and Africa (EMEA). Over the past three years, the EMC Global Real Estate and Facilities Team (GREF), which supports more than 12,000 people in around 130 office locations across 50 countries in EMEA, has transformed from a group operating independently, to a fully-aligned team which provides a uniform and standardised approach to workplace delivery and management to enable greater business success.

October 4, 2016

Disconnect between employers and staff on attitudes to mental health ¹

by Sara Bean • News, Wellbeing, Workplace

There is a massive difference between employers’ perception of the way in which they address mental health in the workplace and those of their staff, according to a new report being published today. While the majority (97 percent) of senior managers believe that they are accessible if employees want to talk about mental health problems, almost half (49 percent) of employees would not talk to their manager about an issue. The findings from the Mental Health at Work report, by the charity Business in the Community are that more than three quarters (77 percent) of employees have experienced symptoms of poor mental health in their lives, and for 62 percent of employees work has been a contributing factor to their symptoms. Despite this, over half of employees (56 percent) who disclosed symptoms of said that their employer took no mitigating actions and only 22 percent of managers have had relevant mental health training at work.

September 13, 2016

Sensory response to workplace environment influences performance ⁰

by Sara Bean • Facilities management, Knowledge, News, Workplace, Workplace design

Improving employees’ physical and emotional response to their working environment – from the look and feel of a workplace to non-visual sensory inputs such as smell, noise and temperature – can significantly improve productivity and cognitive performance, a new report suggests. According to Decoding the workplace experience: how the working environment shapes views, behaviours and performance, experience is not just about how well the workplace satisfies functional needs, it is about the overall impression it leaves on the user and the way an employee experiences an environment is emotional and occurs potentially at a subconscious level. Sensory influences such as the smell, noise and temperature of the working environment are among the main factors that influence employees’ experiences of the workplace and impact thier performance. Expectations of the workplace also change depending on personality, background and numerous other factors; which is why understanding your workforce is the key to creating an effective workplace experience.