Search Results for: employee satisfaction

June 4, 2018

Your happiness at work is not just down to your employer

by Cary Cooper and Ivan Robertson • Comment, Wellbeing, Workplace design

When Google promoted a software engineer named Chade-Meng Tan to the role of “Jolly Good Fellow”, his career – and the entire culture of Silicon Valley – took a sharp turn. Meng, a cheerful employee valued for his motivational qualities, went from developing mobile search tools to spreading happiness across the organisation. Happiness became his job. Google wasn’t the first to hire someone with the sole remit of enforcing employee contentment. In 1999, when Google was still a start-up, French fashion brand Kiabi hired Christine Jutard as its chief happiness officer. She was one of the first to perform the role. But once Google did it, happiness at work became a key metric and other organisations quickly adopted their approach. Three years after Meng’s appointment, fast food giant McDonald’s even promoted Ronald McDonald from brand mascot to CHO.

May 31, 2018

Majority of global workforce now work somewhere other than the office every week

by Sara Bean • Facilities management, Flexible working, News, Workplace

Technological change, globalisation and changes in employee expectations mean that over two-thirds of global employees now work remotely every week, and over half do so for at least half of the week. Though it must be said this is according to a new study from IWG, which is the parent group of workspace companies including Regus and Spaces, the study found that every week 70 percent of employees are working at least one day a week somewhere other than the office. More than half (53 percent) work remotely for half of the week or more, whilst more than one in 10 (11 percent) people work outside of their company’s main office location five times a week. The survey adds also that flexible working and the use of shared workspaces are no longer the preserve of start-ups. The world’s most successful businesses – including varied companies such as Etihad Airways, Diesel, GSK, Mastercard, Microsoft, Oracle and Uber – are already adopting a flexible workspace approach.

May 2, 2018

The quest for wellbeing has taken over from our search for productivity

by Mark Eltringham • Comment, Wellbeing, Workplace design

For decades, humankind has sought to establish the link between office design and productivity. And by humankind I mean a parochial band of researchers, suppliers, workplace specialists, futurologists and designers with a special interest in the whole thing. Most other people only expressed a passing interest in the subject. It did not seem to matter to this band that the whole thing had been proved many times over many years, invariably falling on cloth, if not exactly deaf, ears. We’ve known for some time what makes people happy and productive at work and much of the new research has merely served to proved something we already know. Undaunted, researchers maintained their quest for the evidence that would get the message across to an apparently indifferent world. This quest has mutated over the past few years into something that is at first glance only slightly different but which has some rather interesting implications. The go-to workplace topic of the early 21st Century is no longer productivity per se, but wellbeing, and that is making all the difference.

May 1, 2018

Quarter of UK managers would take a pay cut for a job with a clear purpose beyond profit

by Sara Bean • News, Wellbeing, Workplace

More than a quarter of managers (27 percent) in British companies would likely accept a salary cut to work for a company that has a clear purpose beyond profit a new report claims. A third (32 percent) would actually consider leaving their job if a greater purpose was unclear, while more than half (53 percent) would if their company’s values and purpose didn’t align with their own. The YouGov survey, commissioned by Danone UK, highlights the importance of having a defined company purpose that marries commercial success with social progress. The findings support a new report by not-for-profit think tank Tomorrow’s Company and Danone UK, that explores the importance of having a purpose beyond profit in helping companies to prosper in the face of workplace challenges created by an uncertain world. The Courage of their Convictions is built from interviews with senior leaders from within some of the UK’s biggest purpose-driven brands, including Danone, John Lewis, Mars, Philips, Tata Consultancy Services and Unilever.

April 30, 2018

Majority of US workers still prefer to work from an office

by Neil Franklin • Flexible working, News, Workplace design

According to data from the quarterly Randstad Workmonitor survey,, although 82 percent of U.S. workers surveyed say the ability to work from anywhere at any time allows them to maintain a healthy work-life balance, more than half (62 percent) still prefer to work in the office — and this number is even higher among young workers. Sixty-five percent of those aged 18-24 said they prefer working in a traditional office environment, challenging the widespread perception that millennial and Gen Z workers tend to prefer digital interactions over personal ones.

April 25, 2018

A few demonstrable truths about agile working that aren’t talked about enough

by Sarah Booth • Comment, Workplace design

Some topics generate a level of debate totally out of proportion with the underlying facts. Whether it’s the benefit of sit-stand desks, the influence of colour on productivity or the threat (or potential) of robotics in the office, too often it’s all sizzle and no sausage. Agile working falls into that category. It’s one of those ideas that sounds too good to be true: give people a raft of settings to work in, power them up with a few mobile gadgets and you can magically transform your workspace to ‘Google standards’ and attract all the best talent in town. But what about the reality?

April 25, 2018

Report sets out business case for health and wellbeing in green buildings

by Mark Eltringham • Architecture, Environment, Facilities management, News

The World Green Building Council has launched a new report highlighting what it suggests are the tangible economic benefits of green buildings and the improved levels of occupant satisfaction when companies implement new health, wellbeing and productivity features in existing green structures. Doing Right by Planet and People: The Business Case for Health and Wellbeing in Green Building presents case studies of 11 facilities around the globe that have one or more green certifications including LEED, Green Star and BREEAM. The report evaluates health and wellbeing features that were integrated into the facilities, such as enhanced fresh air ventilation, acoustic privacy, increase of daylight penetration and use of biophilic design elements such as green walls and extensive indoor plants.

April 12, 2018

Poor company culture is costing the UK economy £23.6 billion per year

by Neil Franklin • News, Workplace

A new report claims that a third of people (34 percent) who leave their job, do so because of perceived poor company culture. The report, authored by breatheHR claims the associated cost of bad company culture is around £23.6 billion per year. The survey of 2,500 people analysed in The Culture Economy, also suggests that well over half of SME leaders (60 percent) consider company culture as a ‘nice to have’ in their business.This mindset has a number of knock-on effects. According to the Chartered Management Institute, effective leadership could improve Britain’s productivity by 23 percent. However, with over half (53 percent) of employees surveyed who distrust their senior management, thinking their bosses ‘didn’t appear to know what they were doing’, there is some work to be done.

April 11, 2018

Quarter of workers say job negatively affects their mental health and a third feel overworked

by Sara Bean • News, Wellbeing, Workplace

One in four workers (25 percent) feel their job negatively affects their mental health, while nearly a third (30 percent) say their workload is too high, according to a brand new report from the CIPD, the UK Working Lives survey. Although the survey found that two-thirds of workers (64 percent) were satisfied with their job overall, one in ten (11 percent) report regularly feeling miserable at work. More than a quarter (28 percent) of senior leaders say that they find it difficult to fulfil personal commitments because of their job, while over a quarter (27 percent) say that their job does not offer good opportunities to develop their skills, jumping to two in five (43 percent) among unskilled and casual workers. Focusing on the three main groups in the labour market, those at the lower levels are far less likely to have access to skills and training, those in middle management feeling significantly squeezed by their workload and those at the top find it difficult to maintain a work/life balance.

March 6, 2018

How to reboot an activity based working project that has ground to a halt

by Karin Stahl • Comment, Flexible working, Technology, Workplace design

We moved and then nothing happened, is one of the typical problems while evaluating the ups and downs of an activity based working (ABW) journey. The key to success is to kick off and re-start a change that has stopped. A second problem is that the layout of the office not quite meets up to expectations and needs, and a third is that too few feel engagement. It doesn’t necessary work badly, but something itches. What and how to do then? Clearly showing to those in charge what is not working or not has been carried out as it was meant, and showing the arisen consequences due to that, is one of the things that must be done to enable a re-start. But that will not be enough. More →

February 20, 2018

Built environment needs to address the talent gap to make the digital transition says WEF

by Sara Bean • Architecture, Automation, Facilities management, News, Technology, Workplace

The construction industry needs new talent and skills to help in the adoption of new technologies to meet the challenges of digital transformation. It must also become more diverse, including increasing the percentage of women in the industry. These are the recommendations of a new report from the World Economic Forum, developed in collaboration with The Boston Consulting Group (BCG), Shaping the Future of Construction: An Action Plan to solve the Industry’s Talent Gap. The report argues that the Infrastructure and Urban Development (IU) industry has failed to innovate as quickly as other sectors, resulting in stagnating productivity and negative effects on the economy, society and the environment. An ongoing industry-wide shortage of qualified workers is among the key reasons for this issue. It has undermined project management and execution, adversely affecting cost, timelines and quality. It also has impeded the adoption of new digital technologies, such as building information modelling (BIM), automated equipment and cloud-based collaboration tools, which could improve productivity. The report provides twelve key actions which needs to be implemented to close the structural talent gap of the construction industry.

February 12, 2018

Business leaders increasingly optimistic about benefits of artificial intelligence in the workplace

by Neil Franklin • Automation, News, Technology

Executives at major organisations increasingly believe that pairing humans alongside machine intelligence will create a more effective, engaged, and meritocratic workplace, according to a new study released by software provider Pegasystems Inc (registration required). The authors surveyed 845 senior executives working globally across industry sectors including financial services, insurance, manufacturing, retail, telecommunications and media, and government, on the increased role of automation and artificial intelligence in the workplace of the future. The potential impact in the workplace seems to outweigh any lingering fears, the report claims. Around 69 percent of of respondents say “workforce” will refer to both humans and machine intelligence in the future. Nearly three-quarters of executives said using machines to augment human abilities would lead to increased efficiency. Over 60 percent said it could be used to improve customer service.