Search Results for: financial

Calls for commercial property sector to have a greater focus on customer experience

Calls for commercial property sector to have a greater focus on customer experience

by • News, Property, Workplace design

The UK commercial property industry is undergoing a fundamental shift towards a more customer centric approach, with an increasingly greater emphasis being placed on delivering outstanding customer service to occupiers. This is the key finding of a new report from The British Council for Offices (BCO) entitled ‘Office Service Standards and Customer Experience: a best practice guide’. While for those who hold a very traditional landlord occupier relationship this change in thinking, attitude and operation may feel revolutionary, the report argues we are already seeing the industry evolve across the board. It claims that this is accelerated by new ‘property sector disruptors’, who are driving a shift in the relationship between property owners and corporate occupiers. To ensure they are keeping pace with their changing requirements and aspirations, property owners and managers are increasingly realising the need to invest in building strong relationships with their occupiers

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Report warns of growing cybersecurity threat to organisations by their own staff

Report warns of growing cybersecurity threat to organisations by their own staff

by • Facilities management, News, Technology, Workplace

An overwhelming majority of employees are deliberately seeking out information they are not permitted to access, exposing a major cybersecurity problem among today’s workforce, claims new research published by One Identity. The survey, conducted by Dimensional Research, polled more than 900 IT security professionals on trends and challenges related to managing employee access to corporate data. Among key findings, a remarkable 92 percent of respondents report that employees at their organisations try to access information that is not necessary for their day-to-day work – with nearly one in four (23 percent) admitting this behaviour happens frequently. Most alarmingly, the report indicates that IT security professionals themselves are among the worst offenders of corporate data snooping. One in three respondents admit to having accessed sensitive information that is not necessary for their day-to-day work.

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Third of employees complain employers do not offer any wellbeing programmes

Third of employees complain employers do not offer any wellbeing programmes

by • News, Wellbeing, Workplace

Over half of employees would choose a company that cared about their wellbeing, over one that pays 10 percent more, a new survey claims. According to the research by Reward Gateway, over 22 million British workers, or seven in 10 employees (71 percent), have felt stress or financial strain in the last five years, however, a third of workers said their company currently offered no programmes and just 29 percent of respondents said that their company currently offers a physical programme. The findings also suggest a disparity of opinion between employee and employer. While over half (51 percent) of employers agree that their company shows they care about employees mental, physical and financial wellbeing, only 14 percent of employees say that their company couldn’t do more to show they care. But employers too would benefit from taking a more proactive approach to wellbeing, as more than half (52 percent) of UK employees agree that they would choose a company that cared about their wellbeing over one that pays more.

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UK improves opportunities for young workers, but faces longer term challenges from automation

UK improves opportunities for young workers, but faces longer term challenges from automation

by • News, Workplace

The UK could boost GDP by £43 billion if it reduces the number of young people not in education, employment or training (NEET) to match Germany, the best performing EU country. This is equivalent to a GDP increase of around £7,500 per 18-24 year old, according to estimates in PwC’s latest Young Workers Index. This year, the UK reached its highest position since the Index began in 2006, climbing to 18th out of 35 OECD countries from 20th last year. The UK’s improvement reflects lower youth unemployment and NEET rates as the economic recovery from the financial crisis has continued, but it still lags behind many other OECD countries, with Switzerland, Iceland and Germany leading the pack.

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UK businesses continue to stifle personal creativity at work

by • News, Workplace

UK businesses are failing to support a culture of innovation despite employees believing that their companies would benefit from fresh ideas and innovative ways of working, new research claims. The study of 1,000 workplaces conducted by RADA in Business (the commercial subsidiary of the Royal Academy of Dramatic) found that 81 percent of workplaces had failed to create a culture of creativity at work that encourages new ideas and experimentation, according to their staff. Many employees feel that businesses are suffering as a result, with just under a quarter (24 percent) saying that their workplace is desperately in need of new ideas and fresh thinking to overcome current problems.

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Presenteeism leads a quarter of UK workers not to take a sick day unless hospitalised 

Presenteeism leads a quarter of UK workers not to take a sick day unless hospitalised 

by • Flexible working, News, Wellbeing, Workplace

A quarter (23 percent), or 7 million UK workers, wouldn’t take a sick day unless they were hospitalised or had no other choice, claims a new survey by Canada Life Group. Nine in ten (89 percent) UK workers say they’ve gone into work when feeling ill, a proportion which is virtually unchanged compared to 2016 (90 percent), suggesting employers’ efforts to improve wellbeing are failing to reduce presenteeism. The issue is pronounced, with the survey indicating that 47 percent of respondents would come into work with a stomach bug and more than half (55 percent) would go into work if they had the flu – despite the high chance of this illness spreading to their co-workers.

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Europe does not offer appropriate support for breast cancer survivors

Europe does not offer appropriate support for breast cancer survivors

by • News, Wellbeing

Although the rate of breast cancer diagnoses is rising in Europe and a higher proportion of women are surviving this particular  form of cancer,  returning to everyday aspects of life prove challenging with many survivors unable to return to work in full, due to a lack of support and consideration by employers. A new report by The Economist Intelligence Unit and commissioned by Pfizer investigates the challenges involved in returning to employment for a growing number of breast cancer patients and survivors of a working age.

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We (still) need to talk about mental health in the workplace

We (still) need to talk about mental health in the workplace

by • Comment, Wellbeing

In recent years we have made huge strides in moving discussions around mental health into the public arena. Celebrities such as Cara Delevingne, Ryan Reynolds, Gwyneth Paltrow and Brad Pitt have all come forward to share personal stories of their struggle with mental health problems.  The Duke and Duchess of Cambridge and Prince Harry have also championed mental health awareness through the Heads Together campaign, a charity that aims to help people feel more comfortable with their everyday mental wellbeing and offer practical tools to help support their friends and family. The campaign rose to prominence in the media as the 2017 Virgin Money London Marathon Charity of the Year.

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Flexible working take up amongst both genders is undermined by negative employer attitudes

Flexible working take up amongst both genders is undermined by negative employer attitudes

by • Flexible working, Legal news, News, Workplace

Flexible working take up amongst both genders is undermined by negative employer attitudesThe majority (83 percent) of workers view flexible working as an important benefit to them but two thirds (66 percent) believe that taking up flexible working halts progression at work. One of the reasons for this dichotomy suggests the results of the Hays UK Gender Diversity Report 2017, is because nearly a third (32 percent) of employees believe men will be viewed as less committed to their career if they take up shared parental leave, and women are less likely to be promoted after having children. While a majority (84 percent) of workers say it’s important that flexible working options are available to them in their workplace, many choose not to take any, and two-thirds think doing so will have a negative impact on their career. Women perceive it will have a negative impact, with over three-quarters (76 percent) reporting this concern and 65 percent of men. Interestingly, both men and women think flexible working options have helped improve the gender balance in senior roles, with 61 percent saying flexible working has improved the representation of women in senior positions, indicating that employers need to address and overturn the negative perception of flexible working and communicate its benefits.

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Offices rents in London skyscrapers and tech hubs are amongst highest in world

by • News, Property

Rents for office space in London skyscrapers are still the highest in Europe, according to a report from Knight Frank, suggesting that the capital remains one of the most sought after business hubs in Europe despite Brexit. Knight Frank has also reported on the costs of office space in East London’s tech hubs and found they are amongst the highest in the world, with rents akin to those seen in the City of London. According to the study, prime rents in London buildings over 30 storeys stood at $110 per square feet over the first half of the year, nearly double the $58 per square feet and $54 per square feet rent for buildings in Paris and Frankfurt respectively.

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How smart workplaces increase performance and attractiveness 0

by • Case studies, Facilities management, Premium Content, Technology, Work&Place, Workplace design

The workplace can and should be used as a strategic tool to support work and cooperation, to shape the experience of the brand and to produce competitive advantage for the organization. Even when not used as a strategic tool the workplace still affects all these parts and there is always a risk that the workplace has instead a negative impact if we are not aware of the relationship and really use workplace as a strategic tool to affect attractiveness, productivity, efficiency and sustainability. The workplace makes a great difference and it is becoming an important differentiator between successful and less successful organizations. I also strongly believe that the workplace management area is a key for us in the FM industry to bring FM to a higher level, to shift from cost focus to more value focus, and this is something we need to do together within the FM industry and we really should take the driver’s seat. But, let’s start from the beginning.

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Ongoing drive to replace full-time employees with freelancers and contractors in US, claims report

by • News

According to a new report from software firm Mavenlink, over three quarters (79 percent) of US executives believe that the use of contracted white collar workers offers them a competitive advantage, while 63 percent of employees say they would quit their current job to take advantage of a freelance opportunity.  The study, On the Verge of a White Collar Gig Economy: On-Demand Workforce Trends According to Today’s Business Leaders claims to have uncovered significant trends in enterprise use of external contractors, an influx of highly skilled contractors into the workforce and increased individual interest in flexible working structures. This study conducted interviews with 300 professionals from different US based organisations with titles of director or above.

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