Search Results for: future of work

UK employers struggling with recruitment and retention of service workers

UK employers struggling with recruitment and retention of service workers

by • Facilities management, Flexible working, Workplace

UK employers struggling with recruitment and retention of service workersThe recruitment and retention of manual and elementary service workers has become a significant challenge for UK employers, claims a new study. The research by Quinyx in collaboration with Development Economics and Censuswide, found that factors such as low pay and a lack of flexibility are key issue, resulting in nearly half (49 percent) of UK employers finding it difficult to recruit these workers, and the same percentage reporting challenges around retention. Issues with recruitment and retention were discovered to be most acute in industries such as hospitality, catering & leisure and retail. In addition, larger businesses (those with a workforce of 250 to 500) are more likely to face challenges compared to smaller-sized businesses. Regionally, businesses in London and the East of England are most likely to struggle to recruit workers into manual or elementary service roles. The findings come at a time when UK employers are expressing growing concern around access to manual and elementary service workers post-Brexit.

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A workplace chatbot might soon be one of your new best friends

A workplace chatbot might soon be one of your new best friends

by • Comment, Technology

chatbot on smartphoneIf you’ve ever wished you could delegate certain routine tasks to an assistant, then a chatbot could be just what you need. Staff working for Unilever will soon be able to get HR advice from Una, a new member of staff who will be available worldwide and at any time of day. Una is a chatbot, capable of conversing with employees in 106 countries, using 32 languages, Unilever’s Keith Williams told a conference last year . Unilever employees can contact Una through Skype for Business and complete tasks such as getting information about benefits, claiming for healthcare or selling shares. It saves time poring over FAQs or filling-in forms, and it frees HR staff for more complex queries. (more…)

Public sector organisations continue to lead the way in flexible working, claims report

Public sector organisations continue to lead the way in flexible working, claims report

by • Flexible working, News

A new report published by Softworks (registration) claims that Public Sector organisations continue to lead the way in flexible working with an extensive range of flexible working options available to employees. The most popular flexible working option is part-time working with 94 percent of public sector organisations offering this. This was followed by flexitime with 88 percent of organisations allowing their staff to have flexible start and finish times.

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Beware the great apex fallacy of workplace design

Beware the great apex fallacy of workplace design 0

by • Comment, Flexible working, Furniture, Technology, Workplace design

workplace designOf all the memes and narratives that corrupt public discourse about workplace design, the most pernicious is the one that suggests there is a linear evolution to some grand end point called the Office of the Future. There is a natural human inclination to buy this sort of idea, fed by an assumption that what we find most interesting, aspirational and hence what we read and talk about forms a goal. Read any style magazine and you’ll see the same process at work in every facet of our lives. This is why so many people are quick to consume and then regurgitate the idea that what we see happening in the world’s great tech palaces and creative offices represents the apogees of design to which the rest of us must one day succumb. (more…)

Filtering out the noise, the pathology of work, busy doin muffin and some other stuff

Filtering out the noise, the pathology of work, busy doin muffin and some other stuff

by • Comment, Features

We might think that an inability to absorb the vast amount of information generated by our fellow humans and their machines is something of a modern phenomenon, but we’ve always known we can have too much of this particular good thing. Distringit librorum multitude, wrote Seneca in the First Century. An abundance of books is a distraction.

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The Hitchhiker’s Guide to the Workplace

The Hitchhiker’s Guide to the Workplace 0

by • Comment, Facilities management, Technology, Workplace, Workplace design

the_hitchhikers_guide_to_galaxy_don_panic_desktop_1920x1080_hd-wallpaper-805696We know, and have for a long time, that the workplace is in a state of near constant flux and so we often fall into the trap of assuming that there is some sort of evolution towards an idealised version of it. That is why we see so many people routinely willing to suspend their critical facilities to make extravagant and even absurd predictions about the office of the future or even the death of the office. This is perniciously faulty thinking. However we can frame a number of workplace related ideas in terms of evolutionary theory, so long as we accept one of the central  precepts about evolution. Namely that there is no end game, just types progressing and sometimes dying out along the distinct branches of a complex ecosystem. As a nerdy sort of guy of a certain age, I’ve tended to frame my thoughts on all of this with reference to an idea from The Hitchhiker’s Guide to the Galaxy by the great Douglas Adams.

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The new issue of Work&Place, the most influential workplace journal in the world, is now available for free download

The new issue of Work&Place, the most influential workplace journal in the world, is now available for free download

by • Premium Content

We have published the latest Work&Place issue for Spring 2019. As always, it offers a diverse compilation of timely and provocative perspectives focused on the intersections between and among work, the workplace, technology, culture, and business strategy. You might start with Rob Harris’s call for shooting the messengers in his (highly responsible) rant on the dearth of meaningful research about the business value of open offices and the all-too-frequent unfounded claims about how wonderful open plan is.

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Digital and mobile tech at work is still not being used to full advantage

Digital and mobile tech at work is still not being used to full advantage

by • AI, Facilities management, News, Technology, Workplace

Digital and mobile tech is still not being used to full advantage

Just a third of businesses are using mobile technologies for their administration tasks, and as organisations struggle to digitise, many employees admit to finding pen and paper simpler to use. The vast majority (91 percent) of workers still prefer to use a desktop or laptop for administrative tasks, according to the research commissioned by ABBYY, as only one third (35 percent) use mobiles for admin, despite 43 percent of workers wanting to use it for this purpose. Millennials in particular are keen to use mobiles, with 55 percent wanting to use mobiles for admin – yet only 43 percent currently do. Older generations are also open to using mobile for admin, with 35 percent of Gen X currently doing so, and 41 percent wanting to. However, it’s clear that some employees are finding the latest technologies, such as mobile, too difficult to use – 28 percent still want to use pen and paper for admin tasks, as 46 percent find it simpler than other means. Desktop still runs the workplace in the UK, regardless of today’s remote working climate. Almost half of workers (48 percent) use a desktop or laptop because it’s easier, and 41 percent because it’s faster.

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Growth of flexible working locations in London is lowering the costs of office space

Growth of flexible working locations in London is lowering the costs of office space

by • Cities, Coworking, News, Property

Growth of flexible working locations in London is lowering the costs of office spaces

There is a boom in the number of new flexible working locations opening in Central London, which has seen a growth of 42 percent year-on-year. According to the new report by Office Freedom this growth is driving ever more competitive rates and lowering the cost of all kinds of office spaces within the capital. Over the last two years, office prices in Hammersmith have fallen by 29 percent, whilst Paddington is 32 percent cheaper as a direct result of greater flexible space availability. The rates in prestigious Knightsbridge are still amongst the highest in Central London, but have dropped by 38 percent between 2014 and 2018. (more…)

It is time for organisations to embrace the digital workplace

It is time for organisations to embrace the digital workplace

by • AI, Comment, Facilities management, Flexible working, Technology, Workplace

It is time that organisations embraced the digital workplaceWith the rise of both cloud-based technology and the worldwide gig economy, the last ten years of the 21st century have seen some near-revolutionary changes in workplace practice. Entrepreneurs everywhere have been more than happy to make use of these developments, taking advantage of the new business models these changes have brought. For example, IDG found that 73 percent of the organizations that they surveyed have at least one application already in the cloud, and according to ONS, since 2010 there has been a 25 percent increase in the number of non-employer businesses in the private sector, a change attributed to the growing popularity of the gig economy. However, despite all the advances in workplace culture, thousands of workers in the UK are being left behind in outdated modes of work.

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Employers need to become active listeners to improve mental health at work

Employers need to become active listeners to improve mental health at work

by • Comment, Wellbeing

Time to Talk Day takes place every February and encourages people to open-up about their emotional wellbeing, but in a workplace setting this can be challenging. Despite 80 percent of employers believing employees would feel comfortable talking about their mental health, only 5 percent of employees would do so. Clearly there’s a disconnect between talkers and listeners which needs to be addressed if we’re to improve mental health at work. (more…)

Landlords must respond in new ways to the changing world of work

Landlords must respond in new ways to the changing world of work

by • Comment, Technology, Workplace design

Hammocks, remote working, hot-desking. Contrary to common belief, these aren’t the only conversations landlords are having with designers on how to approach their workspaces for today’s tenants. Rising property values, the growth of flexible offices and political uncertainty have forced landlords to change the way they market their properties to respond to the demands of occupiers. And with no sign of London’s commercial office marketplace calming in the near future, the need for landlords to remain flexible and create channels of communication with their tenants, remains strong. (more…)

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