Search Results for: leadership

Calls for commercial property sector to have a greater focus on customer experience

Calls for commercial property sector to have a greater focus on customer experience

by • News, Property, Workplace design

The UK commercial property industry is undergoing a fundamental shift towards a more customer centric approach, with an increasingly greater emphasis being placed on delivering outstanding customer service to occupiers. This is the key finding of a new report from The British Council for Offices (BCO) entitled ‘Office Service Standards and Customer Experience: a best practice guide’. While for those who hold a very traditional landlord occupier relationship this change in thinking, attitude and operation may feel revolutionary, the report argues we are already seeing the industry evolve across the board. It claims that this is accelerated by new ‘property sector disruptors’, who are driving a shift in the relationship between property owners and corporate occupiers. To ensure they are keeping pace with their changing requirements and aspirations, property owners and managers are increasingly realising the need to invest in building strong relationships with their occupiers

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Government outlines plan to become the UK’s most inclusive employer by 2020

Government outlines plan to become the UK’s most inclusive employer by 2020

by • News, Workplace

The Government has today announced its plans for how it says it will become ‘the most inclusive employer in the UK’ by 2020. The Civil Service Diversity & Inclusion Strategy outlines a range of ambitious proposals to achieve this aim, including: building a dedicated ethnic minority programme to improve the representation of ethnic minority staff at the most senior levels across the Civil Service; creating a Diverse Leadership Task Force that will report to the Cabinet Secretary; publishing a data dashboard tracking progress on diversity and inclusion targets by April 2018; establishing a new framework for measuring inclusion; and ’embedding’ diversity and inclusion in Single Departmental Plans.

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Government sets out its vision for a low carbon UK

Government sets out its vision for a low carbon UK

by • Environment, Facilities management, News

A strategy setting out how the UK plans to lead the world in cutting carbon emissions to combat climate change while driving economic growth, has been published by the Government. The Clean Growth Strategy: Leading the way to a low carbon future builds on the UK’s progress to date. Carbon emissions in the UK have fallen and national income risen faster than any other nation in the G7 since 1990, according to the report, with emissions down by 42 percent while the economy has grown by 67 percent.

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Traditional department-based office layouts reduce efficiency and collaboration, say bosses

Traditional department-based office layouts reduce efficiency and collaboration, say bosses

by • Facilities management, Furniture, News, Workplace, Workplace design

Eliminating traditional departmental office seating improves efficiency say bosses

Nearly two thirds (64 percent) of senior executives say their offices are still structured on a traditional departmental basis, despite the fact that the majority of those polled in a recent survey (94 percent) believe project efficiency could increase significantly if they simply re-arranged their office seating plans to promote cross-departmental collaboration between team members. The new report Agile Ways of Working: The Great Leadership Disconnect from digital consultancy, Red Badger, claims that not only do these senior decision makers believe in the promotion of collaboration, but four out of five (81 percent) digital leaders in organisations who were additionally surveyed, strongly believed that an inflexible office layout actively led to delays in launching a product or service into the market or to customers. “Waterfall” ways of working (62 percent) and teams working on multiple projects at once (51 percent) were also among the most cited reason for delays in the past.

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Europe does not offer appropriate support for breast cancer survivors

Europe does not offer appropriate support for breast cancer survivors

by • News, Wellbeing

Although the rate of breast cancer diagnoses is rising in Europe and a higher proportion of women are surviving this particular  form of cancer,  returning to everyday aspects of life prove challenging with many survivors unable to return to work in full, due to a lack of support and consideration by employers. A new report by The Economist Intelligence Unit and commissioned by Pfizer investigates the challenges involved in returning to employment for a growing number of breast cancer patients and survivors of a working age.

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Technology will create a brave new world for corporate real estate

Technology will create a brave new world for corporate real estate

by • News, Property, Technology

In their new industry report, A Brave New World: Innovating Real Estate, Holtby Turner Executive Search explore the ways innovation and digital disruption are impacting corporate real estate. The report sets out to examine real estate’s relationship to technology, and technology’s relationship to innovation. Insights on leadership through the uncertainty of digital disruption are covered in chapters from well known PropTech influencers such as Antony Slumbers, Faisal Butt and James Dearsley alongside interviews with real estate leaders from Hammerson, PGIM, M7, CBRE and Workspace Group. According to Antony Slumbers: “the days of IT are over: every business is a technology business. The differentiator going forward is knowing which technologies you can use to complement your human ingenuity, skills and creativity in the service of a robust, solid and scalable business.”

The current approach to creative workplace design relies on faddish, ineffective ideas

The current approach to creative workplace design relies on faddish, ineffective ideas

by • News, Workplace design

A new research paper published in the Journal of Management & Organization claims that while many organisations are focussed on creating workplaces that foster creativity, the results tend to ignore nuances about what makes people creative and instead focus on faddish ideas and playful, domestic design features to invoke ideas of creativity that may or may not be effective in practice. The study from Donatella De Paoli of the Department of Leadership and Organizational Behaviour, Norwegian Business School BI, Oslo and Arja Ropo of School of Management, University of Tampere concludes that organisations need to develop a more in depth understanding of creativity if they want to create creative workspaces.

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Rising numbers of employees face demotion, disciplinary action or dismissal for disclosing mental health issues

Rising numbers of employees face demotion, disciplinary action or dismissal for disclosing mental health issues

by • News, Wellbeing

Most UK employees have experienced mental health issues because of work yet over a million people face negative consequences after disclosing, according to a new report, Mental Health at Work published by the charity Business in the Community in advance of World Mental Health Day.  YouGov surveyed over 3,000 people in work across the UK for the study and found that three in five (60 percent) employees have experienced mental health issues in the past year because of work. Yet despite 53 percent of people feeling comfortable talking about mental health at work, a significant percentage of employees risk serious repercussions for disclosing a mental health issue. 15 percent of employees face dismissal, disciplinary action or demotion after disclosing a mental health issue at work (almost twice the number identified in similar research undertaken in 2016). Scaled up to the general working population, this could mean as many as 1.2 million people negatively affected for disclosing mental health problems.

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Flexible working take up amongst both genders is undermined by negative employer attitudes

Flexible working take up amongst both genders is undermined by negative employer attitudes

by • Flexible working, Legal news, News, Workplace

Flexible working take up amongst both genders is undermined by negative employer attitudesThe majority (83 percent) of workers view flexible working as an important benefit to them but two thirds (66 percent) believe that taking up flexible working halts progression at work. One of the reasons for this dichotomy suggests the results of the Hays UK Gender Diversity Report 2017, is because nearly a third (32 percent) of employees believe men will be viewed as less committed to their career if they take up shared parental leave, and women are less likely to be promoted after having children. While a majority (84 percent) of workers say it’s important that flexible working options are available to them in their workplace, many choose not to take any, and two-thirds think doing so will have a negative impact on their career. Women perceive it will have a negative impact, with over three-quarters (76 percent) reporting this concern and 65 percent of men. Interestingly, both men and women think flexible working options have helped improve the gender balance in senior roles, with 61 percent saying flexible working has improved the representation of women in senior positions, indicating that employers need to address and overturn the negative perception of flexible working and communicate its benefits.

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Time to start a new culture to tackle stigma on mental wellbeing issues in the workplace

Time to start a new culture to tackle stigma on mental wellbeing issues in the workplace

by • Comment, Wellbeing

mental wellbeing at workAs a recent Workplace Insight story reported, UK workers are still uncomfortable about having honest conversations at work, with nearly two thirds (61 percent) feel they keep an aspect of their lives hidden in the workplace. Family difficulties (46 percent) was the most likely hidden issue at work, followed by mental health (31 percent). Talking about mental wellbeing worries to employers can be very distressing for individuals and not only make a person’s condition worse, but also, leave their career in a worse place according to our latest thought leadership research report: Mind Culture. Our latest research study shows that more than half (51 percent) of survey respondents who had confided in their line manager about a mental health issue did not receive any extra support. Even worse, 8 percent respondents faced negative consequences, including being sacked or forced out, demoted or subjected to disciplinary action.

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Lack of cultural inclusiveness means staff reluctant to share personal issues at work

Lack of cultural inclusiveness means staff reluctant to share personal issues at work

by • News, Wellbeing, Workplace

Lack of inclusiveness means staff reluctant to share personal issues with employersUK workers are still uncomfortable about having honest conversations at work, with nearly two thirds (61 percent) feel they keep an aspect of their lives hidden in the workplace. The research from Inclusive Employers found family difficulties (46 percent) was the most likely hidden issue at work, followed by mental health (31 percent). One in five also admitted they would hide their sexual orientation while at work. It also found a generational divide, with 67 percent of employees aged between 18 -24 years old keeping something secret compared to 55 percent of those over aged 55 years or over.  The data, released to mark National Inclusion Week 2017, found this lack of openness can have negative impacts on workers and employers, with over a quarter of workers (26 percent) admitting they would feel less connected to their workplace if they hid an aspect of themselves and 18 percent saying their performance would suffer.

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British organisations must step up to the challenges of artificial intelligence, robotics and automation

by • AI, News, Technology

A report published by the RSA think-tank has encouraged UK businesses to embrace artificial intelligence, automation and robotics. arguing that new technology has the potential to raise productivity levels, boost flagging living standards, and phase out ‘dull, dirty and dangerous’ tasks in favour of more purposeful and human-centric work. The Age of Automation report warns, however, that the UK is fast becoming a ‘laggard’ in the adoption of new machines and called on UK business leaders to accelerate their take-up of technology. The RSA found that sales of robots to the UK decreased over 2014-15, with British firms falling behind the US, France, Germany, Spain and Italy. A YouGov poll of UK business leaders, commissioned by the RSA, found that UK business leaders are currently wary of adopting AI and robotics, with just fourteen percent of firms currently investing in this technology or soon planning to. Twenty-nine percent of businesses believe AI & robotics to be too expensive or not yet proven and twenty percent want to invest but believe it will take several years to ‘seriously adopt’ the new technology.

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