Search Results for: leadership

November 18, 2013

Interview: Dave Coplin of Microsoft on Big Data, engagement and culture

by Mark Eltringham • Comment, Technology, Workplace, Workplace design

Dave Coplin joined Microsoft in 2005, and is now its Chief Envisioning Officer, helping to envision the full potential that technology offers a modern, digital society. He is a globally recognised expert on technological issues such Cloud computing, privacy, big data, social media, open government, advertising and the consumerisation of technology and is the author of a recent book called “Business Reimagined: Why work isn’t working and what you can do about it”. He is also one of the main speakers at this year’s Worktech conference in London on 19 and 20 November. In this exclusive interview with Insight he offers his thoughts on the lack of engagement between firms and employees, the most common misunderstandings about flexible working and the challenges facing managers in IT, FM and HR.

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November 11, 2013

When sorry seems to be the hardest word, it creates a workplace trust gap

by Sara Bean • News, Workplace

Harvard Business School recently identified that the advantage of the British habit of continuously apologising makes us seem more trustworthy. When it comes to subordinates, we’re less magnanimous. Just 5 per cent of UK employees receive an apology from their boss whenever they make a mistake, affecting levels of trust in leaders and employee engagement. The Global Leadership Pulse survey by The Forum Corporation warns managers that not taking responsibility for workplace gaffes is having a direct correlation to how much employees trust company leadership. This is because 49 per cent of managers and 24 per cent of employees believe that acknowledging personal mistakes is one of the key things leaders can do to inspire trust; and being able to trust your boss is very important for 93 per cent of the employees surveyed. More →

November 8, 2013

The journey to get more Women on Boards is one worth taking

by Debra Ward • Comment, Facilities management, Workplace

There has been so much written lately about women on boards and what is holding women back from becoming board members. The evidence highlights that gender diverse companies are less volatile, have a higher ROA and a lower employee turnover rate, yet this still seems not to have spurred on employers to take up the board equality issue. My question is why have so few women progressed to board level? Personally, I disagree with quotas, believing that the best candidate should be appointed. Do we really need a quota to swing the pendulum into a more balanced position? Regardless of your view, the evidence is clear; companies with gender mixed leadership outperform those who have little or no senior female representation. Why then would companies choose to not reset their gender balance in senior positions? More →

November 4, 2013

Leading US organisations pledge to promote healthy buildings and communities

by Sara Bean • Environment, Facilities management, News, Property

Adobe, one of the first companies to adopt the US Green Building Council’s Leadership in Energy and Environmental Design (LEED) standard, is to conduct a study of its LEED certified workplaces to determine if they measurably contribute to more collaborative, creative, innovative and healthy employees. The move is part of a new Building Health Initiative launched last week by the California chapter of the USGBC. Google, Arup and Interface are amongst the founding partners, along with approximately 20 other organisations from a range of sectors. The movement aims to elevate green building as a benefit to public health as well as encourage the development of transparency standards in building materials. More →

October 29, 2013

Looking forward to Workplace Week; productivity and the connected organisation

by Mark Eltringham • Events, News

‘High Street’ at Network Rail’s Milton Keynes base

There’s not much time to go before Workplace Week, which takes place from the 4th to 8th November. The annual workplace conference and fundraiser for Children in Need will include more than a dozen visits to offices in London and around the UK, a one-day convention and events staged by Kinnarps, ASOS, KPMG, Herman Miller and Colebrook Bosson Saunders. Site visits include to the public sector’s new generation of landmark buildings, Network Rail, RBS and Innocent Drinks. The theme of this year’s convention on the 5th November is Driving Productivity Through The Connected Organisation which will take place at PricewaterhouseCoopers’ offices. Speakers includes Keith Saxton, director of financial services at IBM Research; Johnny Dunford, global director of commercial property at RICS; and Liz Nottingham, Regional HR Director for Western Europe at Starcom MediaVest group.

October 21, 2013

Job satisfaction keeps employees motivated more than bonuses

by Sara Bean • Flexible working, News, Workplace

The reported levels of stress felt by banking employees already suggests that generous bonuses do not necessarily equate loving the job. Now a new study published today by the Institute of Leadership & Management (ILM) confirms that across the business sector, the single most effective motivator is job satisfaction (59%), with just 13 per cent saying the prospect of receiving a bonus or other financial incentive motivates them to work harder in their role. The survey of over 1,000 employees found that a competitive salary and a good pension are highly effective motivators (49%) but getting on with colleagues (42%) is nearly as important. The report also highlights how important good managers are to ensuring happy and motivated staff. More →

October 10, 2013

Why the serviced office sector needs to put more effort into its customer service

by David Saul • Comment, Facilities management, Flexible working

Serviced offices at Cheapside

It’s National Customer Service Week, a week-long initiative set up to inspire businesses to take a step back, look at their customer relations and promote excellence in customer service amongst their teams. Across every business in every sector, excellent customer service is key to gaining and retaining custom, and this is particularly the case when it comes to the serviced office industry. Average customer retention rates are just eight months in the officing sector, so addressing this through improved customer service can have a huge impact on the bottom line. I believe the serviced office industry can do more. There is a danger that low retention rates cause companies to place a greater emphasis on winning new businesses, with existing clients’ needs coming second place. More →

October 7, 2013

Full details of Workplace Week event are announced

by Mark Eltringham • Events, News

PwC More London Offices

More details have been announced about this year’s Workplace Week, which takes place on 5 November at PricewaterhouseCoopers More London building. Our support for the event means that Insight readers are offered discounted tickets. The event is organised by Advanced Workplace Associates in aid of Children in Need. The event includes a chance to visit some of the UK’s most innovative workplaces including RBS, Innocent Drinks and KPMG as well as convention and a series of Fringe events. Speakers include Johnny Dunford, global director of commercial property at RICS; Curtis McLean, founder of Innovation Places; Keith Saxton, director of financial services at IBM Research; Jessica Pryce-Jones, founder of the I-Opener Institute in Oxford; and Mark Sherfield, COO of global accountants BDO.

September 30, 2013

Bad management tolerated to a “shocking degree” say employment experts

by Sara Bean • News, Workplace

Employers wouldn’t dream of appointing a person to a senior role for which they have no experience, yet in a new study nearly half admit individuals within their organisation have been promoted into a managerial role based on their performance record rather than people management or leadership skills. According to a report from the CIPD, 36 per cent of line managers have not received any training for their role, with any time for effective line management often squeezed or lost in favour of more immediate task oriented priorities. With 24 per cent of managers facing situations where they often have to put the interests of their organisation above the interests of team members, many might be left confused and aim for quick wins over the interests and wellbeing of team members. More →

September 7, 2013

New report urges UK Government departments to ditch paper completely by 2020

by Mark Eltringham • News, Products, Public Sector, Technology

A new report from the Think Tank Policy Exchange is claiming that UK Government departments should look to stop using paper by moving from process that are ‘digital-by-default to digital, full stop’ by the year 2020. The report, Smaller, Better, Faster, Stronger: Remaking government for the digital age, claims that the move would make the UK public sector 8 percent more effective and save £24 billion a year by eliminating the paper used by Government departments to communicate and switching to digital processes for all services that don’t require face-to-face interaction with suppliers and members of the public.

September 5, 2013

EU lags behind upward trend in the sustainability of global real estate

by Sara Bean • Environment, Facilities management, News, Property

There has been a clear and upward trend in the sustainability performance of global real estate, but despite the continued focus of EU regulators on the built environment, Europe lags behind other regions. According to the results of the GRESB (Global Real Estate Sustainability Benchmark) 2013 Report – based on sustainability data gathered from 543 property companies and funds, providing aggregate information on 49,000 properties across the globe – the real estate sector significantly reduced its environmental impact, decreasing energy consumption by nearly 5 per cent over the 2011-2012 period. Over the same period, greenhouse gas emissions decreased by 2.5 per cent, and water consumption by 1.2 per cent. More →