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Insight weekly: Obsession with data + People subvert design + Engaged workplace

Insight weekly: Obsession with data + People subvert design + Engaged workplace 0

big-dataIn this week’s Newsletter; Jess Brook says beware of the latest data dressed up as pseudo-science; Serena Borghero on ways workplace design can boost engagement levels; and Mark Eltringham says how workplaces are utilised are subject to the vagaries of human behaviour.  Staff allegedly spend just 38 percent of their time performing their primary job duties; collaborative spaces are replacing the traditional office boardroom; and 30 percent of corporate real estate portfolios will incorporate flexible workspaces by 2030. Research suggests office design makes the most significant difference to employee happiness levels; over a quarter (28 percent) of employees are reluctant to ask for flexible work; digital tech within many workplaces is not up to spec; and extension announced of the One Public Sector Estate scheme. Download our new Briefing, produced in partnership with Boss Design on the link between culture and workplace strategy and design; visit our new events page, follow us on Twitter and join our LinkedIn Group to discuss these and other stories.

Design is the top factor when it comes to workplace happiness, claims study

Design is the top factor when it comes to workplace happiness, claims study 0

 

3692_bbc-media-city_01New research from Office Genie claims that office design makes the most significant difference to employee happiness levels. According to the survey of 2,000 British workers, when someone felt comfortable with the design of their workplace, it boosted their happiness by 33 percent compared to those who felt uncomfortable. Workplace design was found to have a larger impact than office temperature levels, light levels, noise levels, and social interaction levels: temperature made an average difference of (5 percent), light (6 percent), noise (8 percent), and social interaction (8 percent). It also came in ahead of the ability to work flexibly, specifically the ability to work from home which made a 12 percent difference to happiness levels. This is particularly remarkable when flexible working is often cited as one of the biggest factors affecting employee happiness, according to the study.

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BDG architecture+design appointed by WPP on refurbishment of Rivierstaete building in Amsterdam

BDG architecture+design appointed by WPP on refurbishment of Rivierstaete building in Amsterdam 0

Insight_twitter_logo_2WPP, the world’s largest advertising and marketing services group, is investing in a landmark building in Amsterdam as a new base for its operating companies in the city. The agencies will move into a redevelopment of the well-known Rivierstaete building located in the centre of the city on the banks of the Amstel River. The new office will bring together some 30 companies and approximately 1,500 people in 19,000 square metres of space. The Amsterdam office is the latest in a series of WPP co-locations, including Madrid (more than 40 companies and 2,500 people) also being designed by BDG which continues their long standing relationship with WPP Real Estate and further showcases both parties track record, expertise and commitment to revitalising large, awkward inner city buildings through their innovative programme of ‘Evidence Based Design’.

London needs to adapt to the changing world of work, claims think tank

London needs to adapt to the changing world of work, claims think tank 0

changing-world-of-workThink Tank New London Architecture (NLA) which creates a forum for debate on the built environment, has launched its findings and recommendations from its landmark WRK / LDN Insight study on work and workplaces in London. NLA calls on central government, the Mayor of London and other stakeholders in the capital to act to maintain the capital’s position as a preeminent commercial centre. The report claims that, as the digital economy continues to expand, new suppliers of workspace are rapidly emerging – from co-working providers to ‘fab labs’, makerspaces, incubators and innovation centres. The insight study concludes that the affordable business space that currently supports these industries is at risk. London needs new innovative mixed-use models of city planning to support these changes and adapt to the changing world of work.

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Mix of core and flexible workspaces will shape real estate by 2030

Mix of core and flexible workspaces will shape real estate by 2030 0

Future of CRE

Thanks to the combination of a changing workforce and greater connectivity, up to 30 percent of corporate real estate portfolios will incorporate flexible workspaces by 2030, with offices more likely to be built around core hubs and comprising fewer locations. Along with this the Internet of Things and smart buildings will create new ways of managing productivity, sustainability and the user experience. These are some of the key findings of JLL’s new report series ‘Workspace, reworked: ride the wave of tech driven change; two reports exploring the impact of technology, data and digital disruption on work spaces and real estate investment strategies. The series focuses on the office sector over the next 15 years, looking at how occupiers, developers and investors will need to view real estate differently and adapt in order to enhance investment returns and create work spaces that are fit for purpose in a rapidly changing, highly-connected world.

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Government set to extend groundbreaking One Public Sector Estate programme

Government set to extend groundbreaking One Public Sector Estate programme 0

derby-council-offices-public-sector-estateThe UK Government has announced that it is to further extend its groundbreaking One Public Sector Estate scheme which supports local authorities and public sector bodies in the sharing and divestment of underutilised property. The Cabinet Office and Local Government Association have issued a joint announcement that 159 councils will join the next phase of the One Public Estate programme and that £7.5 million has been awarded to 37 partnerships made up of councils and public sector bodies. The funding will support cross public sector partnerships to work collaboratively on land and property initiatives leading to new jobs, new homes, joined up public services and savings for the taxpayer. The programme was initially launched in 2013 and has been extended to a number of local authorities and public sector bodies since

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Weird science; how workplace professionals are in danger of obsessing about data

Weird science; how workplace professionals are in danger of obsessing about data 0

big-dataThere’s been a series of reports recently and a lot of PR to back them up, plus we’re headed at pace into the workplace event season. Pretty soon we will be neck deep in data. And misleading headlines. Some of it is good. Some of it is bad. We need to be wary of the data, the science behind some of it and the wild claims made as a result. There’s a great piece about how big data isn’t the answer to our problems in Wired. One argument it puts forward is this: “today’s data sets, though bigger than ever, still afford us an impoverished view of living things.” It feels like there is a poor view of the workplace right now. One problem here is the commercial imperative to get results. That means the PR teams pick over the bones of what might be quite thin research and then bold arguments are extrapolated. It means detailed insights are blurred by headline grabbing claims, or simply not there in the first place.

More often it means ‘research’ doesn’t generate anything new – which is not good for headlines. So, reports are dressed up as pseudo-science. This is not just an issue unique to UK the commercial property and workplace arena either. Only recently Dana Carney has challenged her joint research into the power of body language with co-author Amy Cuddy. Carney is arguing the results of research were false, plain wrong, based on bad science. This undermines valuable work being done by other groups in the market place – i.e. the great unwashed comprising directors of estates, HR professionals and facilities managers begin to tire of data and grow a little weary of the whole experience.

It’s confusing for the very people that need informing, educating and influencing so that they make intelligent decisions about their workplaces. For example, you cannot measure 28 factors relating to physical space and then argue that it allows clients to link workplace design to key business drivers such as employee engagement and organisational commitment. To make such a leap you need to focus very hard indeed on organisational culture and the behaviours of the people in that organisation.

Too often the key themes of culture and behaviours are not so much in the back seat, but left at the kerb side as the research vehicle heads off down the highway. Criticisms of open plan and the use of offices by those in a leadership position need to be placed in the context of that organisations whole way of being. It can work if allowances are made for culture and behaviours.

Allegedly, 89 percent of senior leaders have a private office. This is not open plan. True open plan, and where benefits of open plan are seen, is when everyone exists and works on a level playing field with numerous and varied alternate work areas being made available. Again, it’s not just about the spaces available. Some companies will introduce the variety and do nothing to change with behaviour to allow people to understand, embrace and feel able to use these new and different spaces. It’s the same way the presence of a DJ and dancefloor don’t mean that people will automatically dance – just think of the bad parties with no atmosphere and awkward people.

Workplace professionals have a duty to think this data through before making any claims, arguments or indeed, any recommendations. Too many decision makers in the C-suite are saying right now: “OK, based on this data I’ll put everyone in open plan, buy sit stand desks for all and provide people with some enclosed settings and we’re good to go,” and still find the business is no more engaged or innovative because it’s not based on how the company actually operates and does not factor in people, change or culture.

We all need to check this data thoroughly before making too many easy headline grabbing and PR driven conclusions. After all, it’s not always easy to know good from bad – just ask a doctor. Doctors may know the latest scientific research but they evaluate patients at a personal level before any application – and businesses need to do the same.  Likewise, an Oxbridge or Harvard professor like Amy Cuddy or Dana Carney should be generating good science, but that’s no excuse for not constantly challenging the research that comes through.

Don’t take these PR headlines about workplace for truth. Let’s be careful out there people.

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jess-brookJess Brook is Workplace Strategist at Hatch Analytics

Workers spend just a third of their time performing their actual job

Workers spend just a third of their time performing their actual job 0

jobIn the ongoing quest for workplace productivity the fact people spend too much time checking their emails has recently been noted, but it seems that workers are so frequently distracted in the workplace that only 38 percent of their time is actually spent on performing their primary job duties. A survey by Workfront claims the top three things that get in the way of work include: wasteful meetings (62 percent), excessive emails (52 percent), and excessive oversight (39 percent). A quarter (26 percent) of workers said uninterrupted blocks of time would help them be more productive at work, followed by more efficient work process (26 percent), and more/better qualified people and resources (19 percent). And over two third (37 percent) of office workers agree that email will no longer be the main mode of communication in five years, with over half (57 percent) saying that the majority of workers will work remotely in the coming years.

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Green buildings improve occupant’s cognitive function and health

Green buildings improve occupant’s cognitive function and health 0

Green buildings and wellbeing

New evidence which supports the argument for the Well building concept as new research suggests that compared to people in high-performing buildings without a green certification, occupants of high-performing, certified green buildings had nearly a third (30 percent) fewer sick building symptoms, a 6.4 percent higher sleep quality score and a 26.4 percent higher cognitive function score. The new study from Harvard University and SUNY Upstate Medical University, supported by United Technologies suggests that there may be an even greater benefit to working in green certified buildings than originally thought. “The Impact of Working in a Green Certified Building on Cognitive Function and Health,” demonstrates the importance of green-certified buildings to the health of occupants – particularly for office workers whose health, productivity, decision-making, and sleep could greatly benefit.

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Are we seeing the workification of home or the homification of work?

Are we seeing the workification of home or the homification of work? 0

flexible workingThinking and theories about working environments continue to be much debated, of course. As part of this ongoing discussion, Bisley recently hosted an event at its London showroom to continue the aspects of the debate that focus on how offices seem to be morphing in to homes, and how our homes are, conversely, functioning as places of work. The panel discussion was led by Professor Jeremy Myerson of The Royal College of Art and WORKTECH Academy. He was joined by Kirstin Furber – People Director at BBC Worldwide, Sebastian Conran – a leading product and furniture designer, David Barrett – Head Buyer of Living, Dining and Home Office at John Lewis and Amelia Coward – Founder and Creative Director at Bombus.com.

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UK Government kicks off tender process for vast public sector property framework

UK Government kicks off tender process for vast public sector property framework 0

3040748_projectposeidonbygensleraerialviewofhopThe UK Government will this week start the latest tendering process for the Estates Professional Services framework. Originally set up in 2008, the framework covers all central and local government property as the administration sets to rationalise and modernise the country’s entire public sector property estate and help to reduce the £8 billion annual spend. The terms of the framework were updated in an August 2016 briefing, laying out a series of case studies highlighting best practice as well as offering guidance t those firms who wish to bid for work across a range of product and service delivery models. The last set of contracts for services are due to expire in March 2017 and the Government remains committed to the inclusion of smaller providers. The framework covers a range of property-related services, including the reduction and divestment of parts of the estate, the renegotiation of leases, a reduction in running costs, support for the government’s sustainability agenda and the facilitation of flexible working and property sharing initiatives.

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Gallery: BCO awards UK’s best workplace to university in Norwich

Gallery: BCO awards UK’s best workplace to university in Norwich 0

enterprise-centre-interior-lobby-architype-darren-carter-morgan-sindall-1020x610Norwich’s The Enterprise Centre at the University of East Anglia has been named as the Best of the Best workplace at the British Council for Offices’ (BCO) annual National Awards in London. The office was also recognised as the Best Corporate Workplace in the UK, joining a list of six other award winners recognised for excellence in office space. The BCO’s National Awards programme recognises top quality office design and functionality and sets the standard for excellence across the office sector in the UK.  The University of East Anglia’s The Enterprise Centre was praised by judges for showcasing low carbon and sustainable design at its best. Judges commented that the workplace offered a wide range of highly flexible accommodation with incubation and collaborative spaces for new and developing businesses in a building equipped to deliver for the 21st century.

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