July 15, 2022

What makes for an effective human to machine conversation?

To quote the famous Honda advert of the early 2000’s, ‘wouldn’t it be nice if things just worked?’ If you haven’t seen it or would like to again, you can find it at the bottom of the page. Nowhere is this more applicable than when it comes to chatbots. As consumers, we’ve all been on the end of a pretty unsatisfactory experience that has left us feeling anywhere from a little annoyed to totally exasperated. The question is, what does it take to get a chatbot to work as it ought to? What are the elements of an effective human to machine conversation? (more…)

July 12, 2022

Downing Street is no longer fit for purpose as an office

by Neil Franklin • News, Workplace design

The next Prime Minister needs to move his or her office out of 10 Downing Street and into a modern, efficient office for Government to be effective, says consultancy Advanced Workplace Associates (AWA). Presently up to 400 people work in a suit of cramped buildings across 10, 11 and 12 Downing Street, a complex first built in the 17th century as residences and not significantly updated since the 1980s. Floorplans show over 100 different rooms, including flats occupied by the Prime Minister and the Chancellor of the Exchequer and their families. The layout of the buildings has been described by Whitehall insiders as a “rabbit warren”. (more…)

July 4, 2022

Milliken publishes annual sustainability report

by Freddie Steele • Company news, Works Magazine

Milliken & Company has published its fourth annual Sustainability Report, as part of the company’s progress toward its 2025 Sustainability Goals. In 2019 Milliken laid out 12 sustainability goals, focused on its people, its products and the planet, as a roadmap to achieving a healthier tomorrow. Guided by the United Nations Sustainable Development Goals, these 12 goals signal the company’s commitment to sustainability in all forms. (more…)

June 29, 2022

The perfect storm shouldn’t force us to jump aboard the wrong ship

by Mark Eltringham • Comment, Flexible working, Technology, Workplace design

For all the millions of words written and gabbed about work and its future over the past couple of years, one of the few things we can say with any certainty is that we still don’t know which parts of it all are short-term responses to events, and which are permanent long-term shifts.

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June 22, 2022

UK is third most attractive place to work in Europe

by Neil Franklin • Flexible working, News, Workplace

The UK is the third most attractive place to work in Europe and experienced a stronger “brain-gain” than other major economies, according to a report from job site Indeed. It analysed nearly one billion data points including more than 800 million cross-border job searches and over 100 million job postings and found that cross-border searches by European jobseekers are up 13 percent from their pandemic low of -32 percent. At the same time, Europe has become increasingly popular to jobseekers outside of the continent: inbound searches from jobseekers based outside Europe are a staggering 38 percent above the 2017-19 average, up from the pandemic low of -31 percent. (more…)

June 20, 2022

Birmingham BT HQ shows road ahead for its offices and the city

by Mike Hills • Cities, Features, Property, Workplace design

In January of 2020, shortly before that thing happened and before we knew much about the UK Government’s ‘levelling up’ programme, Birmingham was already a city on the rise. It had recently been announced that it was to host the Commonwealth Games in 2022 and was riding the crest of a number of high-profile developments and regeneration projects, not least those that arrived on the back of the controversial high speed rail station. (more…)

June 14, 2022

Loneliness might hold back hybrid working productivity gains

by Gosia Bowling • Comment, Flexible working, Wellbeing

Loneliness is defined as the difficult emotion we experience when our need for meaningful social contact and relationships is not met, and it’s something we’ve all had experience of. Nearly half of the UK population have reported feeling lonely at times, with other research showing that 39 percent say their wellbeing was negatively impacted because they were lonely too. Why people feel lonely can be attributed to many reasons. Humans have a deep need for attention, warmth, and attachment to others. When such relationships end, or if someone finds themselves in an abusive or emotionally non-existent relationship, this can lead to elevated levels of loneliness. (more…)

June 1, 2022

Simone Fenton-Jarvis on the new era of human-centric workplaces

by Mark Eltringham • Flexible working, Premium Content, Wellbeing, Workplace

Plain speaking doesn’t always go down well, especially on social media and especially when cultural differences come into play. I recently had a friend intervene on my behalf to explain to an increasingly exasperated LinkedIn adversary that I wasn’t being rude, I was just ‘Northern’. This may well be a stereotypical Northern trait. If so, it is one that is shared by Simone Fenton-Jarvis, although then again it is one of the very few stereotypical things about her. (more…)

May 31, 2022

A great employee experience depends on great technology

by Chris Brett • Company news

So often, organizations that excel on delivering value for customers, fall short when it comes to delivering the same for their employees. In fact, we can often be guilty of failing to value our employees’ time full stop. Given that we’re living through what’s been dubbed ‘the Great Resignation,’ that’s a major gamble. Companies need to take a step back and understand exactly why employee experience (EX) should be a priority. Plus, how technology can be a key enabler in doing so. (more…)

May 29, 2022

Office occupiers should invest in neurodiversity, report argues

by Neil Franklin • News, Property, Wellbeing

A new report from the British Council for Offices urges landlords and office occupiers to invest in design for neurodiversity, as disabling workspaces continue to hinder wellbeing. The report examines how the neurodiverse community remains underserved and often unsupported in the current employment ecosystem, and in turn, outlines the considerations that built environment practitioners can take to make offices enabling environments, and the crucial role of more inclusive designs. (more…)

May 26, 2022

Extraverts don’t always make the best leaders

by Blaine Landis • Comment, Workplace

The ‘extraverted leadership advantage’ is a well-recognised phrase among researchers which describes how the characteristics of an extraverted personality create an advantage in the workplace when it comes to leadership roles. Extraverts are typically outgoing, loud, assertive, and high energy, so if you’re in a meeting with them they tend to speak up often. They can be hard to miss, which is what leads to many extraverts naturally taking on the role of a leader. (more…)

May 24, 2022

Disabled workers to get their own mentor programme from World Economic Forum

by Neil Franklin • News, Workplace

The Valuable 500, which claims to be the largest network of global CEOs committed to disability inclusion, has announced the launch of Generation Valuable, a programme designed to accelerate opportunities for disabled workers to join the boardroom. Generation Valuable plans to connect and incubate C-Suite talent with disabled talent. Over 1.3 billion people across the world live with some form of disability yet, according to Return on Disability, only 4 percent of businesses are focused on making offerings inclusive of disabled people. Moreover, research shows that minority talent faces promotion barricades just below the Executive rung. (more…)