Search Results for: relationships

October 18, 2017

Calls for commercial property sector to have a greater focus on customer experience

by Mark Eltringham • News, Property, Workplace design

The UK commercial property industry is undergoing a fundamental shift towards a more customer centric approach, with an increasingly greater emphasis being placed on delivering outstanding customer service to occupiers. This is the key finding of a new report from The British Council for Offices (BCO) entitled ‘Office Service Standards and Customer Experience: a best practice guide’. While for those who hold a very traditional landlord occupier relationship this change in thinking, attitude and operation may feel revolutionary, the report argues we are already seeing the industry evolve across the board. It claims that this is accelerated by new ‘property sector disruptors’, who are driving a shift in the relationship between property owners and corporate occupiers. To ensure they are keeping pace with their changing requirements and aspirations, property owners and managers are increasingly realising the need to invest in building strong relationships with their occupiers

October 10, 2017

We (still) need to talk about mental health in the workplace

by Liam Butler • Comment, Wellbeing

In recent years we have made huge strides in moving discussions around mental health into the public arena. Celebrities such as Cara Delevingne, Ryan Reynolds, Gwyneth Paltrow and Brad Pitt have all come forward to share personal stories of their struggle with mental health problems. The Duke and Duchess of Cambridge and Prince Harry have also championed mental health awareness through the Heads Together campaign, a charity that aims to help people feel more comfortable with their everyday mental wellbeing and offer practical tools to help support their friends and family. The campaign rose to prominence in the media as the 2017 Virgin Money London Marathon Charity of the Year.

October 9, 2017

Our Twentieth Century approach to ergonomics has to change

by Mark Eltringham • Comment, Flexible working, Technology, Wellbeing, Workplace design

One of the big problems with the way some people talk about the term ‘ergonomic’ is that they tend to use it to describe the design of objects when really it’s about the relationship between a person and the things around them. It’s an abstract idea, about the relationships between design, facilities and management, so is dependent on a number of variables. When those variables change, what we understand to be good ergonomics changes too. The principle of ergonomics as we now understand it first came to prominence in the wake of the intensive growth in the use of computers. The legacy of this fixed view can be an approach based on an idea of desk-bound employees with a computer, whereas how we work now bears little resemblance to how we worked 20 years ago.

September 21, 2017

British organisations must step up to the challenges of artificial intelligence, robotics and automation

by Mark Eltringham • Automation, News, Technology

A report published by the RSA think-tank has encouraged UK businesses to embrace artificial intelligence, automation and robotics. arguing that new technology has the potential to raise productivity levels, boost flagging living standards, and phase out ‘dull, dirty and dangerous’ tasks in favour of more purposeful and human-centric work. The Age of Automation report warns, however, that the UK is fast becoming a ‘laggard’ in the adoption of new machines and called on UK business leaders to accelerate their take-up of technology. The RSA found that sales of robots to the UK decreased over 2014-15, with British firms falling behind the US, France, Germany, Spain and Italy. A YouGov poll of UK business leaders, commissioned by the RSA, found that UK business leaders are currently wary of adopting AI and robotics, with just fourteen percent of firms currently investing in this technology or soon planning to. Twenty-nine percent of businesses believe AI & robotics to be too expensive or not yet proven and twenty percent want to invest but believe it will take several years to ‘seriously adopt’ the new technology.

September 7, 2017

Remote workers perceived as less valued by management than office based staff

by Sara Bean • Flexible working, News, Technology, Workplace

Remote workers perceived as less valued to workplace by office based staff American office workers think it’s twice as difficult for remote workers to build relationships with the boss, make work friends, collaborate with their team and navigate the workplace culture than in-office workers, according to recent research. The “Reality of the Remote Worker Report,” claims that remote workers tend to have their presence go by unnoticed, with 43 percent of office workers believing it’s harder for remote workers to be seen in the workplace than those non-remote. The report, conducted online amongst over 1,500 US workers by YouGov for CyberLink, found a number of disadvantages for remote workers; with nearly 1 in 6 (15 percent) of office colleagues thinking that remote workers are less valued by a company, 20 percent believing they’re promoted less often and 8 percent even viewing them as less trustworthy. And office workers who were asked about their own concerns about working remotely expressed a range of potential frustrations.

August 23, 2017

People claim to be more productive outside the traditional office, claims report

by Neil Franklin • Flexible working, News, Wellbeing

According to FlexJobs’ 6th annual survey of more than 5,000 respondents interested in flexible working, 66 percent of workers think they would be more productive telecommuting than working in a traditional office environment. Fewer interruptions from colleagues (76 percent), fewer distractions (76 percent), reduced stress from commuting (70 percent), and minimal office politics (69 percent) are the top reasons people prefer their home office. Only 7 percent of workers say they are most productive in the office during regular hours. The study claims that respondents think they would not only become more productive if allowed to work remotely, but also that they would be more loyal to their employers and would have stronger working relationships.

August 22, 2017

Employees with higher levels of trust and autonomy at work are more productive

by Sara Bean • Facilities management, Flexible working, News, Workplace

Employees who feel trusted by their employer to manage how and when they work for themselves can improve their levels of productivity, a new survey suggests. The research by Peldon Rose claims that UK workers rate feelings of trust and autonomy from employers and colleagues as increasingly important in keeping them productive and happy in the workplace. But the survey also shows that many employers are failing to provide employees with the resources and support they need to manage their workload and keep them motivated. Although the majority of staff (59 percent) say they work most productively in the office, a third (33 percent) wish they were more trusted to manage how and when they work and 42 percent say that their office does not support a culture that allows them to work flexibly. Despite the clear value that staff place on trust and autonomy, employers are overlooking an opportunity to create a confident and self-motivated workforce.

August 14, 2017

Seven ways in which flexible working is making our lives more rigid

by Mark Eltringham • Comment, Flexible working, Technology

One of the main reasons why books such as Catch 22 and 1984 make such mediocre films, is because celluloid struggles to capture the books’ preoccupation with the ways in which language can be used to subvert meaning and rationality. We don’t always have to lean on the bookcase to see how this works. It’s been evident recently in the coverage of the massive growth of zero hours working worldwide, although they have now been banned in New Zealand. There are now up to 1.5 million people on zero hours contracts in the UK and the adjective most commonly associated with the practice in the media coverage has been ‘flexible’, despite the fact that from the perspective of the majority of the people working on such contracts they are anything but. It’s yet another example of the subversion in our use of the term flexible working. It’s Doublespeak; an expression which means something completely different to, or indeed the opposite of, the thing it is describing.

August 9, 2017

Over a quarter of employers are struggling to keep their workforce engaged

by Sara Bean • Facilities management, Flexible working, News, Wellbeing, Workplace

Nearly one in three (28 percent) of employers are struggling to keep their employees engaged, claims new research from totaljobs, with staff spending too much time internet browsing, being constantly late and chatting with colleagues. Over half of employers said lower productivity (59 percent) and internet browsing (55 percent) were clear signs of lower engagement they were seeing in the workplace. Worryingly, 62 percent said poor performance was a common problem as a result of a lack of engagement. Almost half (48 percent) of employers also report disengaged employees continue to arrive late and leave early, while 41 percent said chatting with colleagues suggested a lack of workplace engagement. The same number again said taking too many breaks during work hours might also indicate disengagement, as well as employees appearing distracted. But when it comes to tackling a lack of employee engagement, one in two employers (51 percent) said clear communication, via email, newsletters and team meetings for example, was an effective strategy to improve engagement. Nearly half (46 percent) of employers said setting out clear objectives for both individuals and teams was also effective.

July 25, 2017

Other UK cities must rebalance London-centric commercial property market

by Neil Franklin • Cities, News, Property

It is up to the UK’s other cities to rebalance the country’s London focussed commercial property market according to a new report, ‘What investors want: a guide for cities’, published by the think tank Centre for Cities with support from Capita. It examines the top priorities for investors when choosing which places to invest in, and offers practical advice for cities on how to make their places as attractive as possible for investors. The report shows that just over half of all investment in Britain’s commercial property market in 2016 – worth over £43bn in total – was spent in London. This was significantly more than the South East, the second most successful region, which secured nearly £5bn of investment, equivalent to 11% of the total share across Britain.

July 12, 2017

The world has its say on the Taylor Review into modern working practices ⁰

by Mark Eltringham • Features, Flexible working, Legal news

Yesterday, the much-awaited Taylor Review into modern working practices was finally published. And by modern working practices, the report focussed primarily on what has become known as the gig economy. People have been speculating about the contents of the report for months and things ramped up last week after a partial leak to the media. So, things were already bubbling under nicely before the actual publication of the document brought things to a boil yesterday. Assuming the government do more than kick the whole thing into the long grass, always a possibility, debate will continue for a while. We’ll let politicians do their thing with it, but here are a few of the initial reactions from interested parties and the experts. More →

July 12, 2017

Remote workers should not be out of sight, out of mind when it comes to wellbeing ⁰

by Neil Franklin • Flexible working, News, Wellbeing

Line managers who supervise distributed or remote workers should look after their wellbeing and manage the risks they face, a new study recommends. Nearly half of all workers in Western Europe (129.5 million) spend at least some time working away from a main office or location, a number that seems to be increasing. With limited regular face-to-face contact, problems accessing safety and health resources, and having more than one place of work – where risks might be harder to predict and control – managing the health and safety of distributed workers presents significant challenges. Findings, advice, case studies and practical resources published by the Institution of Occupational Safety and Health (IOSH), which sponsored this work by researchers from the University of East Anglia (UEA), Kingston University London and Affinity Health at Work, show the vital roles managers have in helping assure their remote workers’ safety. Out of Sight, Out of Mind explores existing research, leadership styles and models, elements of management and communication, and direct contact with safety and health practitioners.