Search Results for: technology

Free briefing – key technology trends for 2013

Insight Briefing - 2013 Technologies_0000The latest of our free Insight Briefings, sponsored by Condeco, is now available to view and download. It explores the major workplace technology trends for 2013, including unified communications, BIM, space utilisation, the Cloud and BYOD asking not only what the technologies are in and of themselves, but what their likely implications are for workplace designers and managers. Just click the image above to view or download the report. 

CEOs say they are struggling to profit from their company’s use of AI

CEOs say they are struggling to profit from their company’s use of AI

CEO confidence in their revenue prospects has fallen to its lowest level in five years, as business leaders struggle to turn investment in AI into consistent financial returns, according to PwCCEO confidence in their revenue prospects has fallen to its lowest level in five years, as business leaders struggle to turn investment in artificial intelligence (AI) into consistent financial returns, according to PwC. Findings from the consultancy’s 29th Global CEO Survey show that only 30 percent of CEOs are confident about revenue growth over the next 12 months. That compares with 38 percent in 2025 and 56 percent in 2022, suggesting a sharp cooling in optimism as organisations face a mix of economic uncertainty, geopolitical pressure and rapid technological change. The survey is based on responses from 4,454 CEOs across 95 countries and territories. (more…)

Surface Design Show announces the finalists in its awards programme

Surface Design Show announces the finalists in its awards programme

The Surface Design Awards have announced the shortlist for the 2026 edition. The winners will be announced during the Surface Design Show in early FebruaryThe Surface Design Awards have announced the shortlist for the 2026 edition. The winners will be announced during the Surface Design Show in early February. The awards are intended to champion material excellence and design innovation from the UK and around the globe. The announcement follows a judging day with some of the design industry’s most respected experts deliberating and debating the entries. The organisers of the Surface Design Awards 2026 promise to “uncover and celebrate the very best in design excellence, offering a global platform for ground-breaking projects and product design”. (more…)

Embedding AI into daily tasks can heighten stress and confuse people about their role

Embedding AI into daily tasks can heighten stress and confuse people about their role

While AI is taking on work across the economy, it may also create new demands on the human workforce that employers must stay ahead of and respond to.While artificial intelligence is taking on work across the economy, it may also create new demands on the human workforce that employers must stay ahead of and respond to. Researchers from Microsoft and Imperial College London highlight in the Society of Occupational Medicine’s (SOM) journal Occupational Medicine  that AI tools will bring a multitude of benefits to the workplace. The technology is likely to make accessing workplace health support much easier for employees and managers, for example by automating and simplifying booking processes and appointments. (more…)

AI isn’t turning robots into humans, it’s turning humans into robots.

AI isn’t turning robots into humans, it’s turning humans into robots.

in amongst all the noise, I’m paying less attention to how AI is seemingly becoming more human, and more attention to how we are using AI to become robot-like.In all the conversations, debates and shouting matches about AI that continue to dominate the internet, there is much talk about the insidious danger of anthropomorphising AI. There is something chilling about the deliberate stumbles, inflections and hesitations that are put into AI communications, to try and convince people that they are talking to a sentient being. Explanations of AI deliberately use language such as ‘the model understands’ to make us believe that AI is developing a human level of learning, as that is more appealing than saying ‘the algorithm predictions are expanding’ (and neatly glosses over the increasing error rates and hallucinations). However, in amongst all the noise, I’m paying less attention to how AI is seemingly becoming more human, and more attention to how we are using AI to become robot-like. (more…)

Addressing the problem of burnout in high stress industries 

Addressing the problem of burnout in high stress industries 

This article will explore the root cause of burnout, which often goes unnoticed and unaddressed. You will gain insights into what the early signs look like and how a sustainable workplace design can help reduce unnecessary strain on employees.What would happen if a bridge constantly supports a stream of traffic over time? No matter how robust or well-built it is, there will come a time when the materials begin to strain, revealing cracks and deeper structural issues.  Now, high stress industries tend to operate in a similar manner. Employees, acting as the bridge, may crumble under the continual weight of increasing workloads. Inevitably, burnout awaits at the end of the rope, something which serves as a warning of an overextended system.

This article will explore the root cause of burnout, which often goes unnoticed and unaddressed. You will gain insights into what the early signs look like and how a sustainable workplace design can help reduce unnecessary strain on employees.

 

 

Burnout As a Signal of Systemic Imbalance 

For the longest time, burnout has been viewed as an individual failure to cope. However, the fact that this condition is so persistent across industrial sectors reveals something far more structural.

Personal resilience, or lack thereof, becomes secondary when exhaustion and disengagement are reported across roles and sectors. By this stage, burnout has turned into a system-level signal that organizational demands have drifted out of alignment with human capacity.

A 2025 report showed that 72 percent of employees reported moderate to high levels of work-related stress. This marked the highest figure recorded in the past six years. Another independent research conducted the same year discovered that 66 percent of employees were experiencing some form of burnout.

The truth is that certain industries are known to be high-stress, including education, healthcare, emergency services, finance, and technology. When burnout is reported across these, it’s a sure sign that the operating models are relying on endurance rather than sustainability.

Since time pressure and emotional labor are treated as inherent to such sectors and the roles therein, burnout goes largely unaddressed. Common indicators of systemic imbalance include:

  • Workloads remain high despite changing demand cycles.
  • Recovery time is treated as optional.
  • Professionals are given high responsibilities with limited control or discretion.
  • Crisis conditions become normalized, masking long-term risk.
  • Moral and emotional strain occur, especially where workers cannot meet professional standards consistently.

Interestingly, burnout first appears among the most capable employees, those most invested in the outcomes. This should ring alarm bells, but sadly, many continue to see it as an individual issue. It’s time to understand that burnout is an early warning that the system itself is operating beyond sustainable limits.

 

How Workforce Shortages Intensify Burnout Cycles 

It’s important to note that high-stress industries also suffer from workforce shortages alongside burnout. This means the two are not separate challenges. When staffing levels are inadequate, the result is sustained pressure on remaining employees, no matter the market demand.

Staffing gaps go beyond redistributing work. They reshape job conditions in such a way that burnout only gets worse. The scale of this problem is most evident in the healthcare sector. As per a 2025 report, 72 percent of hiring professionals reported ongoing staffing shortages in their facilities.

What’s more is that such conditions are expected to continue in the near future. When more than two-thirds of managers cannot find enough qualified applicants to fill their vacancies, we can understand that the problem is real.

Under such circumstances, burnout tends to intensify through the following mechanisms:

  • Workloads don’t get reduced, just redistributed. The remaining staff have to work harder to complete the additional tasks generated due to high demand.
  • The work environment continues to stay fast-paced and high-stakes.
  • Experienced staff members spend more time covering direct services and less on mentoring or decompression.
  • Since shortages persist, the workforce doesn’t get replenished properly.
  • As the existing employees strain under pressure, that in itself fuels burnout and attrition rates.

 

Rethinking Talent Pipelines in High-Stress Sectors 

If organizations operating across high-stress industries are somehow able to replenish and sustain their workforce, that should provide some relief from burnout. The problem is that traditional talent pipelines, particularly in sectors like healthcare, emergency services, and education, were built for linear careers and predictable demand.

Under prolonged pressure, these models struggle to respond quickly enough. As a result, existing staff members are left to absorb the ongoing gaps. Many organizations are now reconsidering how people enter demanding professions in the first place.

In other words, many have decided not to rely solely on early-career entrants. Mid-career transitions and return-to-practice routes are also becoming a part of broader workforce strategies. For instance, in healthcare, career changers with a university degree in other disciplines can also pick up nursing training.

Within this context, online second-degree accelerated BSN programs have emerged as one example of how talent pipelines are being restructured. These programs lead to a Bachelor of Science in Nursing, the standard qualification for registered nurses.

As Elmhurst University shares, students with a prior Bachelor’s in any other discipline will earn their basic nursing degree within 16 months. The online structure addresses burnout in ways that traditional programs may not, as follows:

  • Trainees can stay partially employed while they complete their coursework.
  • The workforce across crucial, high-stress sectors can be replenished faster.
  • Candidates across different regions and demographics can have access to learning.
  • Organizations are able to avoid cyclic depletion caused by pulling staff out for upskilling or retraining.

Such adaptations can reduce the duration and intensity of understaffing across high-stress sectors. However, pipeline flexibility alone cannot resolve burnout. Parallel improvements in workload design and staffing support are also needed. Otherwise, the system already operating beyond sustainable limits will keep feeding itself.

 

Moving From Wellbeing Rhetoric to Sustainable Work Design 

Addressing burnout through well-being initiatives has become commonplace across high-stress industries. The world is all too familiar with wellness apps and stress management workshops. These interventions do provide short-term relief for individuals. However, they do little to tackle the root of the problem: systemic drivers such as chronic understaffing and excessive workloads.

According to Gallup’s State of the Global Workplace 2025 report, only 33 percent of employees worldwide said they were thriving. 58 percent were struggling to cope, and 40 percent even experienced significant stress “a lot of the previous day.” Such trends cut across sectors, showcasing that burnout and disengagement are not merely isolated personal challenges.

The need of the hour is sustainable work design that addresses how work is structured and paced. Key elements of this include the following:

  • Realistic workload distribution to ensure tasks are aligned with staffing levels and capacity
  • Predictable scheduling that reduces last-minute changes, which could erode recovery time
  • Built-in recovery periods to protect rest as a structural requirement
  • Clarity of roles to prevent overload that results from blurred responsibilities
  • Feedback loops that adjust workflows before the strain escalates

This type of design views burnout as a signal of system failure, rather than an individual employee’s weakness. High-stress industries cannot afford to consider this design as an optional enhancement.

The same is critical to stabilizing teams and protecting workforce capacity so as to mitigate long-term burnout. This is especially important as recent research has emphasized that organizations need to adapt workforce structure and skills to evolving demands.

With that being said, organizations also need to factor in anticipated future pressures, not just current workforce strain. This means the next frontier lies in intelligent workforce design. It would include predictive workload modeling and cross-training of teams for flexibility.

As digital tools and remote learning expand access, changes in workplace policy and culture can help prioritize sustainable work practices. This is crucial because the future of high-stress industries depends on proactive, structural solutions if burnout is to become a thing of the past.

Business leaders bemoan slow progress on ‘Europe’s Silicon Valley’

Business leaders bemoan slow progress on ‘Europe’s Silicon Valley’

The government has positioned the so-called OxCam growth corridor as a central plank of its economic strategy, with Chancellor Rachel Reeves describing it as having the potential to become (inevitably) Europe’s Silicon Valley.Britain’s ambition to turn the Oxford–Cambridge corridor into a globally competitive technology and life sciences hub is facing renewed scrutiny as business leaders warn that delays to infrastructure risk undermining investor confidence, even as ministers restate their commitment to accelerated delivery. The government has positioned the so-called OxCam growth corridor as a central plank of its economic strategy, with Chancellor Rachel Reeves describing it as having the potential to become (inevitably) Europe’s Silicon Valley. The plan centres on better connecting Oxford and Cambridge, stimulating housing delivery and encouraging high-value research, technology and manufacturing to scale across the region. (more…)

The new issue of Works magazine is available for you now

The new issue of Works magazine is available for you now

The new issue of Works magazine is now available for you to read online free here. As another transformative year for the workplace winds down, Works magazine continues to chronicle the most important ideas about people, places and technology. In this issue we have four case studies, a round up of new projects, a showroom full of new products and a whole section dedicated to materials. We profile one of the most influential figures in the industry.

Our round table in partnership with Flokk considers the nature and meaning of innovation in the 21st Century. Jo Knight asks how our attitude towards sustainability is shaped by our aesthetic sensibilities. We travel to Poland to see how one firm is applying ancient materials and crafts in modern design. Rob Kirkbride tracks the details of the biggest deal in the history of the office furniture market. And we look at how lessons from the past might still be relevant today. Plus there are loads more features, including our podcast series with Shaw Contract exploring the different facets of comfort.

Image: Basia Szafranska

A new study suggests that GenAI really is addling your brain

A new study suggests that GenAI really is addling your brain

A new study from researchers at the Massachusetts Institute of Technology has raised questions about the potential impact of artificial intelligence tools on critical thinking and learning, particularly when GenAI is used as substitutes for cognitive effort rather than as supports for it.A new study from researchers at the Massachusetts Institute of Technology has raised questions about the potential impact of artificial intelligence tools on critical thinking and learning, particularly when GenAI is used as a substitute for cognitive effort rather than as an assistant. The researchers examined how the use of large language models affects brain activity, memory and skill development over time. Although the findings have yet to undergo peer review and are based on a relatively small sample, the authors say they chose to release the results early because of the speed with which AI tools are being adopted in education and knowledge work. (more…)

Life at the coalface: How the agile workplace first appeared in the mid 20th Century

Life at the coalface: How the agile workplace first appeared in the mid 20th Century

agile working began in the coal fields of NottinghamshireThe idea of diffusion of innovation has become so embedded in our culture, and most recently so associated with the adoption of new technology, that we might assume it happens in predictable ways. The steps between innovators, early adopters, early majority, late majority, and laggards seem intuitive and certain even when their peaks might be unsure. And yet history teaches us that sometimes new ideas can take years or even decades to take hold, even when they are potentially world-changing and relevant for the era in which they were formulated. (more…)

UK employers are missing out on AI productivity gains because of gaps in talent strategy

UK employers are missing out on AI productivity gains because of gaps in talent strategy

A new survey from EY suggests that many UK organisations are failing to realise the full productivity benefits of artificial intelligence (AI) because their talent strategies are not keeping paceA new survey from EY suggests that many UK organisations are failing to realise the full productivity benefits of artificial intelligence (AI) because their talent strategies are not keeping pace with technology adoption. The EY 2025 Work Reimagined Survey, based on responses from 800 UK employees and 180 employers, found that while the use of generative AI at work is now widespread, it is rarely being used in ways that fundamentally change how people work. More than four in five employees said they use GenAI tools, but this is largely limited to routine activities such as searching for information or summarising content. (more…)

UK directors say people must remain central to work as AI adoption accelerates

UK directors say people must remain central to work as AI adoption accelerates

New findings from monday.com suggest UK business leaders expect artificial intelligence (AI) to expand rather than shrink their workforces in the year ahead.New findings from monday.com suggest UK business leaders expect artificial intelligence to expand rather than shrink their workforces in the year ahead. The company’s latest World of Work report [registration], based on feedback from directors in the UK and US, shows that most UK leaders do not foresee headcount reductions in 2026, with almost a third expecting to hire more as AI becomes further embedded in daily operations. (more…)