March 7, 2024

There never was a new normal

by Nick Gold • Comment, Flexible working, Wellbeing

Four years ago this month, we were all given our first ‘work from home’ mandate. A clear, unambiguous instruction from the UK government that, in the grip of a quickly spreading global pandemic, we should all work from home where possible. And amid the biggest seismic shift of our lifetime, it was an easy instruction to follow. Hunker down and wait patiently until we find a ‘new normal.’ But four years on, the question remains – are we nearly there yet? Are we ever going to find a ’new normal’? (more…)

March 5, 2024

Finding the spark of creativity in the routine and boredom of every day

by Mark Eltringham • Features, Premium Content

Every day, after a leisurely breakfast in bed and the opening of his post, Roald Dahl would wander down his garden to the grubby little hut crammed with personal paraphernalia he had created. There he would sharpen the six yellow pencils that were always by his side while he worked, settle into an armchair, put his feet up on an old suitcase filled with logs, place an American yellow legal pad of paper onto a makeshift board on his lap and work for two hours. (more…)

February 28, 2024

What do we need offices for anyway? The Greeks had a word for it

by Mark Eltringham • Comment, Workplace design

The Greek word anagnorisis describes the sense of having just caught up with a truth that was always waiting for you. It’s a common literary and artistic device found in the plots of everything from Oedipus Rex to Macbeth, Star Wars and Fight Club, but it’s also a word that conveys a useful, complex idea that does not have an adequate English version. The mot juste, if you like. And it’s a useful idea when it comes to framing the current conversation we are having about offices and work more generally. (more…)

February 25, 2024

Memories of the Office Age

by Mark Eltringham • Cities, Features, Working lives

No author uses the built environment like J G Ballard. In his 1975 novel High-Rise, the eponymous structure is both a way of isolating the group of people who live and compete inside it and a metaphor for their personal isolation and inner struggles. Over the course of three months, the building’s services begin to fail. The 2,000 people within, detached from external realities in the 40-storey building, confronted with their true selves and those of their neighbours, descend into selfishness and – ultimately – savagery. (more…)

February 16, 2024

Why changing with the seasons is key to the all-weather workplace

by Russell Glover • Comment, Wellbeing, Workplace design

Love it or hate it, weather chat is part of Britain’s day to day – yet in the world of work it’s not just casual small talk. In fact, the seasons have a real impact on how we feel and perform. The change in seasonal characteristics influences what employees need from where they work. Looking after employee wellbeing and putting individuals in the best position to be productive at work means different things throughout the year. Building in flexibility within workplace strategy and office design is a way to ensure working environments remain a magnetic destination that support people all year round…but what does this type of flexibility look like? (more…)

February 7, 2024

Cautious welcome for government’s disability plan which aims to make UK ‘most accessible nation’

by Neil Franklin • News, Wellbeing

The UK government has announced details of its new Disability Action Plan which includes 32 steps it claims will make the UK the most accessible place in the world for disabled people to ‘live, work and thrive’. The publication of the Disability Action Plan is part of the government’s stated intention to improve the lives of millions of disabled people. This has included seeing 1.3 million more disabled people in work now than in 2017, which the government claims is delivering a commitment five years early. (more…)

February 6, 2024

Hefty fine for Amazon has implications for employee surveillance policy

by Rob Smedley and Will Richmond-Coggan • News, Technology, Workplace

The French data protection watchdog CNIL has fined Amazon France Logistique €32m, equivalent to 3 percent of the entity’s annual turnover, approaching the maximum permitted level of 4 percent. Describing Amazon’s employee surveillance as “excessive”, the regulator also cited instances where the monitoring of staff was found to be outright illegal, by breaching the General Data Protection Regulation (GDPR). (more…)

January 31, 2024

The three biggest disruptors of our time

by Jennifer Bryan • AI, Business, Comment, Environment, JB, Technology

When we look at the context for change, we many times just look internally at what we think needs to change for whatever reason and then set about making that happen. Rarely do we think about what is going on for the people within the organisation and just how ready they and the organisation itself are for the actual change and the disruptors that underly it. Are there the right people, systems, processes, etc in place to support the change or are there a number of elements that will hinder it? Not to mention the fact there will be a number of external elements that could and will also either help or hinder the change one way or another. (more…)

January 22, 2024

Third of UK adults experience a high level of stress each year

by Neil Franklin • News, Wellbeing

Over a third of adults experienced high or extreme levels of pressure and stress always or often in the past year (35 percent), according to the new annual report from Mental Health UK. The report warns that the UK is at risk of becoming a ‘burnt-out nation’. Against a backdrop of rising levels of people out of work due to long-term sickness, the polling of over 2,000 UK adults by YouGov for the Mental Health UK reveals that one in five workers (20 percent) needed to take time off due to poor mental health caused by pressure or stress in the past year. (more…)

January 16, 2024

Technology is stealing your time in ways you may not realise

by Ruth Ogden, Joanna Witowska and Vanda Cernohorská • Comment, Technology, Wellbeing

Technology is supposed to make our lives easier. Smart phones provide a palm-size window to the world, enabling us to do almost anything at the touch of a button. Smart homes look after themselves, and virtual meetings mean that for many, time spent commuting is a thing of the past. So we should have more free time. Time which is now spent sleeping, relaxing or simply doing nothing – right? (more…)

December 18, 2023

A bit of alien thinking on coffee and some other BS

by Mark Eltringham • Facilities management, Features, Technology, Wellbeing, Workplace design

I’ve sometimes highlighted how our perceptions of the workplace are subject to an apex fallacy. The daily consumption of narratives about campuses, tech palaces and ‘cool’ design can obscure the fact that most people don’t experience this stuff in their daily lives. They work in adequate or possibly nice offices. Some in shabby offices or horrible offices. Many travel into work at the same time each day and sit with roughly the same people and do roughly the same things. They may work from home more frequently now, but they have a routine there too. Most will work in a mundane or nice home that mirrors the mundane office that awaits at the other end of the commute. (more…)

December 8, 2023

Ten years of Insight and a few things I think I know (one of our most read pieces this year)

by Mark Eltringham • Comment, Flexible working, Technology, Workplace, Workplace design

This website started in late 2012 as a way for me to explore both a new media format and a new way of thinking about work and workplaces. I’d already been active in various roles in the workplace, design and facilities sector for twenty odd years, but needed a new challenge. And this was it. I was going for a ride with an idea to see where it went. (more…)