Search Results for: workplace training

VodafoneZiggo workplace in Rotterdam sets out to redefine call centre design

VodafoneZiggo workplace in Rotterdam sets out to redefine call centre design

by • Case studies, Features, Wellbeing, Workplace design

When you think of a call centre you probably picture a line of people seated in row upon row of desks in a featureless room. But call centre design is changing. As companies recognise their growing importance, the boiler room approach is disappearing and call centres are beginning to morph into a corporate centrepiece. Dutch telecoms company Ziggo is a case in point. The company merged with Vodafone in 2017 and today offers broadband and mobile services to both residential and commercial customers across the Netherlands. It has a large call centre and like many companies invests significant resources in training call centre employees in both technology and interpersonal skills. VodafoneZiggo’s call centre in Rotterdam, designed by Evolution Design is spread over several large open plan areas, which were converted into series of smaller work spaces, using low cost solutions such as simple wooden frames, acoustic panelling or a change of flooring to demarcate different zones. Staff can now choose to work in areas as diverse as a plant covered ‘greenhouse’, open plan spaces with bright yellow accents and colourful floor tiles or in a more urban-style zone that uses reclaimed wooden pallets to divide and decorate. Throughout the centre, desks are height adjustable so employees can choose whether to sit or stand. There is also a central reception area with meeting and training rooms and a colourful break out space with comfortable sofas, a café and a games zone complete with table football and video games.

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Time to start a new culture to tackle stigma on mental wellbeing issues in the workplace

Time to start a new culture to tackle stigma on mental wellbeing issues in the workplace

by • Comment, Wellbeing

mental wellbeing at workAs a recent Workplace Insight story reported, UK workers are still uncomfortable about having honest conversations at work, with nearly two thirds (61 percent) feel they keep an aspect of their lives hidden in the workplace. Family difficulties (46 percent) was the most likely hidden issue at work, followed by mental health (31 percent). Talking about mental wellbeing worries to employers can be very distressing for individuals and not only make a person’s condition worse, but also, leave their career in a worse place according to our latest thought leadership research report: Mind Culture. Our latest research study shows that more than half (51 percent) of survey respondents who had confided in their line manager about a mental health issue did not receive any extra support. Even worse, 8 percent respondents faced negative consequences, including being sacked or forced out, demoted or subjected to disciplinary action.

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Women struggle to make their voices heard in the workplace, claims RADA report

by • News

Working women in the UK feel they face a number of challenges to make their voice heard in business environments, according to new research. The study, conducted by RADA in Business, the commercial subsidiary of the Royal Academy of Dramatic Art which provides communication skills training for corporate individuals, found that just 8 percent of women find it easy to make their voice heard at work. In comparison, 15 percent of men reported being able to express themselves with ease within a work environment. The research also claims that women are 68 percent more likely than men to say they never feel comfortable when expressing themselves in a work environment (3.7 percent of women compared to 2.2 percent of men). This gap was widest in specific sectors, most notably IT, professional services (such as law and accountancy), retail and education.

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Urgent action needed to boost small business workplace productivity says CIPD

by • News, Workplace

The CIPD is calling on Government to invest £13m a year to provide HR support to small businesses, as new research shows that it could be a key part of efforts to resolve the UK’s workplace productivity puzzle. The call is based on the evaluation of year-long People Skills pilots providing HR support for SMEs in Hackney, Stoke-on-Trent and Glasgow. People Skills was developed by the CIPD, with support from the JPMorgan Chase Foundation. It provided up to two days’ worth of free HR support to small firms, including face-to-face advice, a telephone helpline, online information and templates, as well as group training events.

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Quarter of women on maternity leave offered less training opportunities than colleagues

by • Flexible working, Legal news, News, Workplace

Quarter of women on maternity leave not offered same training opportunities as colleagues

One fifth of women (20 percent) feel overlooked by their employer during maternity leave and though three quarters (75 percent) see training as a key way to prepare for their return to work, nearly a quarter (24 percent) are not offered the same training opportunities as their colleagues. According to the new research from AVADO almost a third of women (32 percent) who’ve been on maternity leave in the past three years say they’d have felt more prepared to return to the workforce if they’d had the option to do some training; one in three (29 percent) would have felt better connected with their team members and for a fifth (24 percent), training would have allowed them to stay up-to-date with the latest developments in their industry. During maternity leave, an employee and employer can agree to have up to ten Keeping in Touch (KIT) days, which may include training, but the research found that just one in ten (16 percent) were given the option to use these for training. This is despite the fact that 72 percent of women see it as one of the key ways to help them successfully head back to work after having a family.

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Board buy-in is key to closing employment gap for disabled people in workplace

Board buy-in is key to closing employment gap for disabled people in workplace

by • Facilities management, Flexible working, News, Wellbeing, Workplace, Workplace design

Get board buy-in is key to improving disabled people's access to work

There continues to be a significant gap between the employment rate of disabled people and the rest of the population; according to the Office for National Statistics, just 49 percent of disabled people of working age are in employment. This is why getting genuine buy-in from the top is key to improving levels of disability disclosure and helping to facilitate requests for workplace adjustments. That was the conclusion of a recent round table hosted by the Recruitment Industry Disability Initiative (RIDI) which also found that while some HR and diversity specialists are sceptical about the level of support available from senior leadership teams, once the topic is brought to the attention of the board, the response is often overwhelmingly positive. Practical ways in which leaders can bolster disability initiatives shared at the event include; identifying disability champions within the business who can communicate their own stories, implementing unconscious bias training, instigating & reverse-mentoring initiatives where senior managers are partnered with disabled colleagues and leading by example by being open about their own disabilities.

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Employees accessing workplace IT systems from holiday may be cyber security risk

Employees accessing workplace IT systems from holiday may be cyber security risk

by • Facilities management, Flexible working, News, Technology, Workplace

Employees remote working while on holiday may pose a Cyber Security riskOrganisations are taking serious security risks by allowing employees to access workplace IT systems remotely while on their summer holiday, a telecoms company has warned. According to research by the corporate IT and cyber-security arm of Deutsche Telekom, nearly a third of employees (31 percent) use free Wi-Fi hotspots, and nearly a quarter (24 percent) use them for work-related emails and documents.  These are a big danger area as they are insecure and easy for hackers to clone (getting access to all email and web traffic, including any work documents and passwords). It also warns that 28 percent of employees email work documents to and from their personal email, despite this creating numerous security problems.  Ten percent use free USB charging points at airports and stations; and these ports can be used to transfer viruses and malware to unsuspecting users. The blame cannot solely be placed on the employees though, as just 28 percent of employees have never in their working career had any cyber security training to protect themselves and their employer.

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Digital workplace accelerates blurring of lines between IT, HR and finance roles

Digital workplace accelerates blurring of lines between IT, HR and finance roles 0

by • News, Technology, Workplace

To help ‘organisations thrive in a competitive digital marketplace’, Oracle and the MIT Technology Review have released a new study that highlights the importance of collaboration between finance and human resources (HR) teams with a unified cloud. The study, Finance and HR: The Cloud’s New Power Partnership, outlines how a ‘holistic view into finance and HR information’, delivered via cloud technology, empowers organisations to better manage continuous change in the workplace. Based on a global survey of 700 C-level executives and finance, HR, and IT managers, the study claims that a shared finance and HR cloud system is a critical component of successful transformation initiatives.

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What will the UK General Election mean for the workplace? Some experts respond

What will the UK General Election mean for the workplace? Some experts respond 0

by • Architecture, Comment, Flexible working, Property, Workplace, Workplace design

Any residual feelings of certainty that anybody in the UK may have had about the country’s future following last year’s Brexit vote, will have had them pretty much eradicated by last Thursday’s General Election result. However, we must try to make sense of things for society and the wider economy as well as specific facets of it, such as the world of work. The whole thing looks like the pig’s ear that it is, of course. Fortunately, as some experts have already argued, there are some reasons to see some positive outcomes, including a soft (or softer) Brexit and the chance of a more positive approach to workplace rights, now that the Government needs to maintain a broader consensus. The fear or hope that the UK would lighten its already soft touch approach to workplace legislation would seem at least to be less well founded.

 

 

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Over a quarter of workplace absences are down to psychological conditions

Over a quarter of workplace absences are down to psychological conditions 0

by • Legal news, News, Wellbeing, Workplace

Quarter of workplace absences are down to psychological conditionsHR professionals will, on average, oversee 15 staff with mental health conditions each year, according to new analysis from consultancy, the Clear Company, which also claims that mental health in the workplace as the second biggest challenge facing employers in the next five years, with respondents stating that over a quarter (26 percent) of workplace absences were down to psychological conditions. The UK Workplace Wellbeing Survey did find that employers are already putting interventions in place to support staff, with 81 percent offering line manager training (around recognising stress within the workplace), 75 percent offering occupational health support, 72 percent offering employee assistance programmes and a further 62 percent offering separate counselling support.However, according to a recent study by Legal & General, less than 10 per cent of employees feel comfortable disclosing mental health conditions to their employer – meaning that HR may face a challenge in identifying and supporting these individuals adequately.

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Workplace reforms become a key element in the election debate

Workplace reforms become a key element in the election debate 0

by • Flexible working, Legal news, News

The workplace has become one of the key battlegrounds in the UK general election debate, as the main political parties seek to court mainstream opinion and with the imminent publication of the Taylor Review into the gig economy. The Labour Party will today announce in its manifesto a commitment to provide 30 hours of free childcare for all two to four-year-olds, covering 1.3 million children. Yesterday, the Conservatives announced that employees will be offered the right to take up to a year off work to care for family members with illness or disability as well as commitments to introducing statutory child bereavement leave and the right to request time off work for training. There are also expected to be other announcements into the workings of the gig economy with new rules to extend maternity and sickness pay to workers who are currently classed as self-employed.

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Three workplace managers walk into a bar … and the rest is no joke

Three workplace managers walk into a bar … and the rest is no joke 0

by • Facilities management, Features, Technology, Workplace, Workplace design

This is a long tale, but a worthwhile one to tell, and something that many of you will relate to, especially if you have anything to do with workplace design or management. Three managers walk into a bar. This is always a good place to start. They each have gender-neutral names, so I’ll leave you to work out whether they may be male or female. Not that it even matters in this context. Frankie gets there first. “Hi. Large glass of wine please. What do you have?” The bartender pauses, then replies: “We have … red … or … um … white. Um … oh, and fizzy and pink”. Frankie thinks for a moment, dismisses the idea of a cocktail or a short, then orders a beer. It’s a corporate training centre after all. What would you expect in a place like this? An extensive wine list?

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