October 16, 2013
Labour demand growing, but many employers prefer to increase hours not people
There was a fall in unemployment of 18,000 to 2.49 million from March to May of this year according to the latest figures published today by the Office for National Statistics (ONS). Between June and August 2013 the unemployment rate dropped from 7.8 per cent to 7.7 per cent, with a slight rise in total pay of 0.7 per cent. Although the news was welcomed by employment experts, Nigel Meager, Director of the Institute for Employment Studies pointed out that while employment increased by 0.9 per cent in the last year, the number of hours worked in the economy grew faster; and CIPD Chief Economist Mark Beatson commented that there is no sign yet that increased demand for staff were leading to higher wages. (more…)
















October 10, 2013
Why the serviced office sector needs to put more effort into its customer service
by David Saul • Comment, Facilities management, Flexible working
Serviced offices at Cheapside
It’s National Customer Service Week, a week-long initiative set up to inspire businesses to take a step back, look at their customer relations and promote excellence in customer service amongst their teams. Across every business in every sector, excellent customer service is key to gaining and retaining custom, and this is particularly the case when it comes to the serviced office industry. Average customer retention rates are just eight months in the officing sector, so addressing this through improved customer service can have a huge impact on the bottom line. I believe the serviced office industry can do more. There is a danger that low retention rates cause companies to place a greater emphasis on winning new businesses, with existing clients’ needs coming second place. (more…)