About Mark Eltringham

Mark is the publisher of Workplace Insight, IN magazine, Works magazine and is the European Director of Work&Place journal. He has worked in the office design and management sector for over thirty years as a journalist, marketing professional, editor and consultant.

Posts by Mark Eltringham:

March 7, 2017

Jump Studios completes design for London offices of Cloudflare ⁰

by Mark Eltringham • Case studies, Company news, Workplace design

London-based architecture practice Jump Studios has designed the first UK office for tech firm Cloudflare in London. The company, headquartered in San Francisco, is one of the fastest-growing start-ups in the world and is classified as a Unicorn1 company. The new office is a refurbishment of a former paper factory in London’s Southwark area. The refurbished 7,000 square foot office includes around 100 desks with large social areas connected to the outside terrace space. The central area of the office is a form of ‘spine’ constructed from OSB (Oriented-strand board). This spine maintains physical and visual connectivity throughout the floor and forms walls, rooms, storage and shelving units for Cloudflare to display tools, gadgets, books and awards. Informal meeting spaces sit within and around the spine for employees to relax and hold meetings in throughout the day.

March 3, 2017

A collection of essays musing on the precarious and uncertain future of work ⁰

by Mark Eltringham • Flexible working, News, Technology

The Institute for Employment Studies (IES) has published its annual collection of articles addressing today’s pressing issues for organisations. In acknowledgement of current turbulent times, the team of researchers and consultants have pulled together existing research and their own insights from working with organisations, offering their reflections on how leaders and HR practitioners can successfully navigate the imminent challenges. The collection, Darkening Skies? IES Perspectives on HR 2017, reflects the current sense of uncertainty around what future awaits. The shift towards new and more precarious forms of work, made possible by the growth in digital platforms and solutions, is a recurring topic appearing in many of the articles. They also explore the possible effects and mitigations of known issues such as the ageing workforce and its associated health implications; the growing need to support employee financial wellbeing; and the dangers of ignoring the employee voice.

March 1, 2017

Dyson announces plans for £2.5 billion tech campus in Wiltshire ⁰

by Mark Eltringham • News, Property, Technology

Entrepreneur and inventor Sir James Dyson is to create a 517 acre campus in the Cotswolds as part of a £2.5 billion investment to establish a robotics and artificial intelligence firm capable of taking on the likes of Google, Amazon and Facebook. Although Dyson has previously come under fire for his decision to site parts of his operation overseas, the creation of the facility is the biggest investment in the UK’s technology since the Brexit vote. The firm has consistently increased its headcount in the UK in recent years and now employs around 3,500 people in its home market. The latest announcement is expected to see that increase that to 14,000, many of them highly skilled engineers and scientists. The location is a former RAF base in Hullavington, Wiltshire, and will aim to significantly shift the perception of the firm as primarily a vendor of vacuum cleaners to become a pioneer of AI, robotics and high density power systems.

February 27, 2017

UK firm asks 16,000 employees whether their jobs could be done by robots ⁰

by Mark Eltringham • News, Technology

UK insurance firm Aviva has asked 16,000 of its employees whether they believe their jobs could be done better by robots. The consultation process will see those people who answer yes retrained for a new role within the business. Research by Oxford Martin School recently warned that 35 percent of jobs in the UK were in danger of automation over the next 20 years. Insurance underwriters were at the top of the list, rated 98.9 percent at risk. Despite frequent warnings that automation will disrupt a wide swath of industries, many workers believe that their own job is safe. This is in spite of warnings such as that from Mark Carney, governor of the Bank of England, who claimed recently that automation could put 15 million British jobs at risk, equivalent to nearly half of the 31.8 million people who work in the UK. Most recent research backs this up. A White House report from 2016 concluded that between 9 percent and 47 percent of all American jobs are vulnerable, including around 80 percent of jobs paying less than $20 an hour. Image: SoftBank Robotics

February 27, 2017

London commercial property market letting down its small businesses ⁰

by Mark Eltringham • News, Property

Small businesses are poorly served by London’s current commercial property market, claims a new report from the think tank Future of London. The Workspace That Works report calls for local government, developers and landlords to address the threats this poses to the capital’s economy. The report claims that SMEs make up 99 per cent of all businesses and 41 per cent of employment in the capital, in line with the rest of the UK, but London faces a number of unique structural challenges such as the growing number of offices being converted to residential use, high rents and a general lack of suitable development sites. The report highlights the growth of shared spaces as a key factor in providing dedicated space for niche firms with significantly reduced costs for small businesses and start-ups.

February 23, 2017

New report sets out the workplace factors that are most fulfilling for older workers ⁰

by Mark Eltringham • News, Workplace

The Centre for Ageing Better at the Institute for Employment Studies has produced a new report which sets out the workplace and job-related factors that make employment fulfilling for older workers, offering insights into both the attitudes of older workers and the implications for employers. The report offers guidance on what employers can do to support older workers, asserting that understanding what they want is the first step in helping employers, policy-makers and others to create age-friendly workplace. The report is split into three sections covering older workers’ attitudes towards different aspects of work: work content – what older workers value about their job roles and tasks; work culture – outlines how older workers consider work fulfilling if certain behaviours, management styles and values are presented by employers; workplace adjustments – offers practical steps that employers can take to make their workplaces more age-friendly.

February 22, 2017

Big disconnect between employees, business leaders and IT when it comes to innovation ⁰

by Mark Eltringham • News, Technology

Most North Americans believe their employers and IT teams should be doing more to unleash their capacity for innovation, according to a new study by Softchoice, a North American provider of IT solutions and managed services. The study, Enabling Innovation: When Actions Speak Louder Than Buzzwords, found just 37 percent of employees believe their employers are very innovative, and even fewer felt their organisation did a good job with other leading innovation indicators, such as anticipating market trends, taking risks, and investing in technology that enables innovation. The study is based on a survey of 1,000 full-time employees and 250 IT decision-makers across the U.S. and Canada to uncover whether workplaces really walk the walk when it comes to having the right leadership, culture, processes and technology tools to drive innovation.

February 21, 2017

We need to rethink everything we know about self-employment and the gig economy ⁰

by Mark Eltringham • Flexible working, News

The rise in self-employment is being led by workers in relatively ‘privileged’ high-skilled, higher-paying sectors such as advertising and banking rather than the gig economy. Their considerable tax advantages over employees, rather than new technology and the gig economy, are central to the rapid growth in self-employment, according to a new analysis published by the Resolution Foundation. Self-employed workers in the larger but slower growing ‘precarious’ sectors that have dominated the recent public debate, enjoy a much lower tax advantages over employees but still miss out on important pay and employment rights. The analysis shows that 60 per cent of the growth in self-employment since 2009 has been in ‘privileged’ sectors, despite them making up just 40 per cent of the self-employed. The fastest growing sectors have been advertising (100 per cent growth), public administration (90 per cent), and banking (60 per cent). The remaining 40 per cent of the growth in self-employment has come in more ‘precarious’ sectors, such as construction and cleaning. The Foundation notes that despite the focus on Uber in recent years, the sector that includes taxis is actually only up 7 per cent since 2009, a third of the 22 per cent growth in self-employment up as a whole.

February 21, 2017

Executive pay should be linked to health and safety performance, claims industry body ⁰

by Mark Eltringham • Facilities management, News, Workplace

Leaders would have and even greater incentive to improve health and safety if their performance was more transparent and executive pay and bonuses were linked to it, suggests the Institution of Occupational Safety and Health (IOSH). This is one of nine summary recommendations made by IOSH in its response to the UK Government’s Corporate Governance Reform Green Paper proposals, which follow public concern about serious failures, such as those at Sports Direct. IOSH agrees with the Prime Minister’s views, expressed in her foreword to the green paper published last November, where she said: “…big business must earn and keep the trust and confidence of their customers, employees and the wider public”. The suggestions IOSH makes contribute constructively to those aims.

February 20, 2017

Always on culture of work is literally killing people ⁰

by Mark Eltringham • Flexible working, News, Wellbeing

Workers in the City of London are often more stressed about work when at home than in the office, claims a new peer reviewed study published in the journal Frontiers in Human Neuroscience. The study of workers at some of London’s major banks suggests that more than half find they are more stressed when trying to balance their home and professional lives with the result that they are more at risk of cardiovascular disease. The stress levels of participants were measured using wrist monitors and found that there are significant spikes in heart rates when people interrupt their domestic lives with work. The authors conclude that the culture of always on working is literally killing people.

February 15, 2017

UK employment rises to record levels (and productivity is up too) ⁰

by Mark Eltringham • News

The UK’s employment rate rose to 74.6 per cent in the final three months of last year, the highest rate recorded since data started being collected in 1971, according to the latest figures from the Office for National Statistics published today. The data also showed that UK productivity grew by 0.3 percent in Quarter 4 of 2016, following an increase of 0.4 percent in Q3, and that average earnings were 2.6 per cent higher over the fourth quarter compared with the same period in 2015. The growth in employment is seen to reflect a decline in the proportion of adults who are inactive but not seeking work. The unemployment rate remained at 4.8 per cent, the lowest level since 2005. The number of people in full-time employment rose by 45,000 in the three months to December. This was partly offset by a 7,000 fall in the number of people working part-time.

February 9, 2017

Interruptions may actually improve team decision making, claims study ⁰

by Mark Eltringham • News, Workplace design

Teams make better decisions if they are interrupted with advice during their task, rather than advised before it, new research from UCL School of Management claims. In a study published in the journal Organizational Behavior and Human Decision Processes, Professor Colin Fisher of UCL looked at the timing and impact of formal interventions in decision-making groups. He found that giving teams advice ahead of time to prevent problems from emerging doesn’t work as well as interrupting them with in-process interventions.Decision-making groups value interruptive advice more, which leads them to share more critical information and make better decisions, compared to groups getting the same advice before they begin their task – even when the difference between receiving the information was only a few minutes.

“The findings go against the conventional wisdom that prevention is always better than cure. Teams that were interrupted had more productive discussions on a variety of measures, improving the quality of the decisions they made. Surprisingly, it didn’t matter specifically how long we waited to intervene, so long as the group had already begun its discussion,” said Professor Fisher.

To investigate, he conducted experiments with 124 three-person groups who made two decisions about opening a fictitious new gourmet restaurant. To reveal the best choices, members had to pool their individual information.

Groups received advice either before their discussion, or at varying points during their discussions. Videos of discussions were used to measure the discussion length, level of advocacy, and amount of information shared, all of which predicted the likelihood of choosing the correct answer.

“Future research should examine in-process interventions outside of the laboratory and investigate on-going teams working on a variety of tasks, from brainstorming to problem solving,” concluded Fisher.