February 5, 2018

Developing a cultured nose for what makes workplace design great

by Steve Brewer • Comment, Workplace design

Workplace people are at risk of obsessing about productivity. The idea of what is or is not effective and even the notion of wellbeing, has almost been done to death. We overthink stuff. As Neil Usher might say, there are a few bandwagons people are leaping on a little too eagerly. So, let’s keep it simple. Yes, we need a ‘space’ to work in (or just do stuff), but mostly we need a reason for using it in the first place. One thing most people agree on – even the media and flinty-eyed consultants – is that we need a motivation, a reason to do the things asked of us and a belief or intrinsic connection to do those ‘things’ well.

February 2, 2018

Every company should champion design and creativity at board level

by Colin Watson • Comment, Products, Workplace design

All business and life are about selling. Well that’s what Mark Price (Lord Price) the previous Managing Director of Waitrose and former Minister with the Department for International Trade said in a recent book, Workplace Fables: 147 True Life Stories. I like Mark Price and his writings but certainly don’t agree with his view about selling. To me business and life are about design. Just close your eyes and imagine life without it. If your imagination could handle this, and when you opened your eyes you would be standing in a field stark naked, because nothing apart from nature would exist. If you had bad eyesight things would be blurred and any illnesses could not be medicated. You may even have trouble eating unless you found some palatable vegetation or a creature willing to be caught, unless of course it did not eat you first.

January 30, 2018

Harnessing serendipity in the workplace is about more than facilitating the unexpected

by Ilkka Kakko • Comment, Technology, Workplace design

What if your company had a great and more frequent ability to discover more valuable things than those for which it were usually looking? How would you then begin to describe your company’s overall level of awareness and sagacity? Does it make your company ’feel lucky’? Inspiring questions and understanding serendipity might give some answers to these and other questions. One of the challenges in answering them lies in the nebulous idea of serendipity in the first place. In many respects the idea of serendipity carries with it a mystical undercurrent and even researchers do not agree about a precise definition. However, serendipity is never a ’happy accident’, it’s much, much more than that. The key elements in the process of serendipity include: 1) a prepared mind 2) an unexpected event, encounter, result or contradiction 3) insight and 4) value creation. Not only is serendipity a process, but it is also a quality of mind.

January 11, 2018

Culture shift needed to drive a better gender balance in property and construction

by Niki Fuchs • Comment, Property

Despite compelling evidence of the bottom line benefits of gender diversity, too many sectors remain stubbornly male dominated. This is certainly the case with the property and construction industry where women still represent only 15 percent of the workforce. The growth of prop-tech, entrepreneurialism amongst women and a growing emphasis on service, demonstrated by the growth of the flexible office and serviced apartment sectors, which tend to have more balanced gender ratios, is helping to address this balance. However, many women in the industry still do not occupy managerial roles, and so the gender pay gap stubbornly remains. For these imbalances to be addressed a cross-industry, cultural shift needs to occur, and individual companies must work to drive change from the top down.

January 9, 2018

The year we discover the elemental workplace

by Neil Usher • Comment, Facilities management, Technology, Workplace, Workplace design

We love a survey. Not a week passes without another startling revelation of the poor condition of our workplace, the fragile state of our engagement, or the dearth of meaning at the heart of our daily pursuits. The data (and I use the term lightly) tells us we want to be productive, if only we could be productive. Our intent and motivation is never in question. We have become masters of realising and articulating that we have a problem, and so we ask ourselves over and over just to make absolutely sure. We bang the table, we sound enlightened when we declare “something must be done!” Unless, of course, you work in one of the 10 Coolest Workplaces in the World in which case you are okay and do not need to worry. Unless you worry that yours is not as cool as the others in the list, envy is a terrible thing. We are drowning in hastily-gathered, invariably sponsored survey data, yet suffer a poverty of solutions.

January 2, 2018

We need to stop talking about self-employment as a monocultural phenomenon

by Andrea Broughton • Comment, Flexible working

Self-employment has grown considerably in the UK over the past 15 years, now totalling around 4.8 million workers, or 15 per cent of the workforce. There is a debate about the extent to which this growth in self-employment is a positive development: some believe that it is a positive feature of an entrepreneurial and flexible economy, while others fear that it is increasing levels of precariousness. This is a difficult issue to address as there is great heterogeneity among the self-employed workforce. In order to shed light on this, IES undertook research for the Centre for Research on Self-Employment (CRSE) to divide the self-employed workforce into segments. The policy debate on self-employment has often been carried out on the assumption that there is some homogeneity among the self-employed workforce. However, this is far from the case, and it could be argued that diversity is increasing due to the growth of the so-called gig economy. In order to help clarify the debate, IES undertook research for the CRSE that aimed to achieve greater clarity in terms of the size and nature of the different segments of the self-employed workforce. The aim is that if the sector is better segmented, this will help policymakers to avoid taking a broad-brush approach to the treatment of self-employed workers.

December 22, 2017

Five employment law milestones from the past year we need to remember in 2018

by Lucy Gordon • Comment, Workplace

The past twelve months have been an eventful period for employment law; from the uncertainty surrounding Brexit and the rights of EU Nationals working in the UK, to the mounting attention on employee data protection as the GDPR edges ever closer. Issues of Employment Tribunal fees, holiday pay and the gig economy have similarly captivated headlines, and these significant milestones from the past 12 months are set to have a big impact on the challenges facing the sector into 2018. More →

December 21, 2017

Commercial property is undergoing tech disruption, but not as some believe

by Polly Plunket-Checkemian • Comment, Facilities management, Property, Technology

According to a recent report, executives in the commercial property sector have significant reservations about emerging disruptive technologies such as Big Data and predictive analytics, augmented and virtual reality, Blockchain and driverless vehicles, but see huge potential for process automation. Disruption is a strong word. It conjures up apocalyptic images and radical interventions leaving unrecognisable outcomes in its wake. Big terms like artificial intelligence, Internet of Things (IoT) and big data bring equally big expectations. For those of us at ground level, it’s hard to see the cumulative impacts of the many changes taking place around us. It’s also hard not to share the same view expressed above. Future-gazing is nice to a point, but board level conversations like to take signposts from what is actually happening around them as well, and the commercial property sector is no exception. This sector is undergoing profound disruption but not necessarily from Silicon Valley’s headline grabbers.

December 19, 2017

We need to have an honest conversation about presenteeism

by Steve Brewer • Comment, Flexible working, Workplace design

We have talked before about the risks of over thinking problems. It is not just something that consultants, designers and the workplace intelligentsia are guilty of – everyone does it. It is why we do not switch off when we are ill and still insist on going to work. We over think the consequences of not being in our workplace. Likewise, many traditional line managers simply cannot get their head around their teams working from home. After all, modern management mantras all talk about creating a great atmosphere in which teams all work together – in the same space at the same time? We all tend to over complicate most things and that is one of the main reasons in the UK we struggle with the concept of working from home. A consequence of this is the rise in presenteeism, which is mainly linked to illness, people ignoring how bad they feel and because of a perceived pressure, still turning up for work.

December 14, 2017

How designers copy nature to create new and extraordinary forms

by Charles Marks • Comment, Workplace design

Humans have a long track record of turning to Nature for inspiration. When Leonardo da Vinci turned his mind to the challenge of acquiring the power of flight for mankind, his sketches show he believed the solution lay in mimicking the form and function of bat wings. We’ve learned a lot about aerodynamics since the fifteenth Century but nature continues to provide a blueprint for the way we design materials and structures. Researchers at the University of Alabama have recently won a grant from the US National Science Foundation to explore how the scales on the wings of butterflies (pictured) help the creatures to fly in the hope that it will help engineers design better and more efficient aircraft.

December 13, 2017

The ups and downs of wearables for workplace health and wellbeing

by Lee Sadd • AI, Comment, Technology

Businesses in the 21st century have tried just about everything to improve productivity. For a long time, Google and its ilk were seen as model workplaces, with their open offices and abundance of ball pits and bean bags. Then the consensus shifted, and the cubicle or workstation was seen as the paradigm for employee concentration. Now the focus has shifted to technology, and the field of ‘wearables’. Devices like the Fitbit, Google Glass and Apple Watch have come and gone with significant consumer buzz, but relatively low uptake. What failed to impress consumers, however, may yet have a place in business. For better or ill, it seems the companies we work for are increasingly obsessed with collecting our data.

December 12, 2017

A 300 year old idea explains some of the enduring appeal of the open plan

by Mark Eltringham • Comment, Facilities management, Workplace design

In the 18th Century the utilitarian philosopher Jeremy Bentham came up with his idea of the Panopticon, a prison building with a central tower encircled by cells so that each person in the cells knew they could be watched at all times. Whether they were observed or not was actually immaterial. Bentham called it ‘a new mode of obtaining power of mind over mind’ and while he focused on its use as a prison, he was also aware of the idea’s usefulness for schools, asylums and hospitals. Bentham got the original idea following a visit to Belarus to see his brother who was managing sites there and had used the idea of a circular building at the centre of an industrial compound to allow a small number of managers to oversee the activities of a large workforce. This is something of a precursor of the scientific management theories of Frederick Taylor that continue to influence the way we work and manage people.