August 8, 2016

Universal basic income is an idea whose time has come at last ⁰

by Mark Eltringham • Comment, Flexible working, Technology, Wellbeing

It is no longer a question of whether one of the world’s major economies will introduce a universal basic income for all of its citizens, but when. Over the weekend, the leader of the UK’s Labour Party Jeremy Corbyn announced in an interview in the Huffington Post that he was ‘instinctively looking’ at an idea that is already being discussed and piloted in Switzerland, the Netherlands, Norway and Canada. Corbyn may be one of the current glut of what would have once been political outliers in the Western World, but the idea of a universal basic income is one that is increasingly accepted in mainstream economic thinking. The RSA continues to campaign for it and has even put a number on it, suggesting that every UK citizen should be offered £308 between the ages of 25 and 65. Andrew Flowers offers up a masterful and detailed analysis of the economic and political issues involved in this piece on fivethirtyeight.com.

August 6, 2016

HR analytics has the potential to stem the silver brain drain ⁰

by Matt Henderson • Comment, Technology, Workplace

We’re operating in an increasingly tech-centric environment, but human talent still remains one of the core differentiators if a business is to thrive. Not surprisingly, the mission to get the very best people on board and optimise the potential of those already in situ has become the Holy Grail for many companies, irrespective of scale and sector – a challenge that demands a more intuitive and precise, even scientific approach to human capital management. Data analytics is a case in point, designed to extrapolate insight from intelligence across a variety of disparate sources and establish actionable intelligence, capabilities which naturally lend themselves to powering key decisions around hiring and retention and building on existing talent. Yet despite the proliferation of analytics across many strands of the workplace, take up in the HR sphere remains relatively modest, in tandem with a long-held reticence over the use of the technology in this area.

August 2, 2016

What Anaïs Nin can teach us about the way we design and use workplaces

by Mark Eltringham • Comment, Facilities management, Workplace design

Although the author and feminist icon Anaïs Nin was born and raised in France by Cuban parents, she is most commonly seen as an American literary figure. Like many of the mid 20th Century’s most pioneering writers and thinkers on social and gender issues, her fame appears to have slowly eroded, perhaps because much of what she wrote about at the time was for the time. She documented much of her life in diaries and letters and so we know a great deal about her as a person, including how much she loved New York while remaining open minded about its deficiencies. In a 1934 letter to her then lover Henry Miller, she laid out her thoughts on the city, and especially its physicality. One of the most eternally resonant aspects of her description is the idea that it is what a person brings to a place that makes it come alive. Culture eats design for breakfast. The stage setting is meaningless without the play and the players.

August 2, 2016

Seven workplace stories we like and think you should read this week ⁰

by Mark Eltringham • Architecture, Comment, News, Property, Workplace, Workplace design

1 The next big thing in office design is not what you think but is certainly a sign of the times, according to a story in Inc; it is bullet proof office screens. 2 An exhibition in London offers up spectral images of abandoned buildings from the Soviet era. 3 We’ve been saying for a while that Millennials don’t exist as a separate species, but perhaps not as powerfully as Adam Conover does in this talk delivered, ironically, at a conference focused on marketing to Millennials 4 Maybe the UK Government has finally discovered that an awful lot of people live outside London as it announces the creation of three large civil service ‘hubs’ in Liverpool, Leeds and Manchester. 5 Philip Tidd of Gensler powerfully offers up an inconvenient truth for the UK workplace. 6 More evidence that the Brexit vote was largely a general protest vote rather than a specifically anti-EU vote from the What Works Centre for Wellbeing. 7 A letter to the FT from construction industry leaders urges the UK to maintain its role as a leader in tackling climate change.

July 28, 2016

Working in an office is NOT as bad as smoking, whatever you might read ⁰

by Mark Eltringham • Comment, Knowledge, Wellbeing, Workplace, Workplace design

There is a lurid headline in today’s Telegraph proclaiming that ‘Working in an office is as bad as smoking’. It’s been picked up by a number of other news outlets, has been splashed all over search engines and will no doubt join the stream of misleading narrative that distorts the subject and encourages designers to come up with nonsense like this. So, in an almost certainly vain attempt to close the sluice gates, we would encourage people to read the source material. In this case that is a piece of research in The Lancet medical journal published yesterday. What the report actually concludes is that ‘in addition to morbidity and premature mortality, physical inactivity is responsible for a substantial economic burden. This paper provides further justification to prioritise promotion of regular physical activity worldwide as part of a comprehensive strategy to reduce non-communicable diseases’. In other words, it supports an existing, well understood conclusion.

July 27, 2016

Seven ways managers and employers can build trust in the workplace ⁰

by Matias Rodsevich • Comment, Knowledge, News, Wellbeing, Workplace

How many people in the workplace genuinely trust their managers and employers? It’s a question that we should ask because the answer unfortunately is not as many as you might think. It’s almost certainly well below what an organisation supposes or expects. For example, a recent study by strategic communications firm Edelman found that one in three employees don’t trust their employer. Another related study by consultants EY found that the number might well be even lower, with only 46 percent having trust in their organisation, and 49 percent in their line manager and team mates. This situation has been allowed to develop in spite of the fact that trust is one of the most important things we all need in the workplace. Without it we won’t have the environment we need for an effective feedback culture to grow and for people to feel engaged with what they do and for whom they work. So how can you help close the trust gap between employees and managers?

July 22, 2016

The people centric urge to personalise space helps firms to engage employees ⁰

by Paul Goodchild • Case studies, Comment, Wellbeing, Workplace design

In America at least, the great symbol of corporate conformity is the office cubicle. Satirised in the Dilbert cartoons and a staple in any movie about the degrading aspects of modern working life, the cubicle provides a perfect shorthand way of portraying an individual crushed by the corporate jackboot. Yet what these things miss is the propensity of people to personalise their surroundings and claim a space as their own, even if only for the short time they may be there. This seems to be particularly the case when it comes to office design and so we were much taken with this blog which lists the most far out and quirky ways people in the US have found to personalise their cubicles. Of course the need and urge to personalise space are not limited to the US. We often find in the course of our own installations that the first thing people do when they occupy an office for the first time is to personalise their space.

July 20, 2016

We need to keep a more open mind about open plan office design

by Maciej Markowski • Comment, Facilities management, Workplace design

Most people will be aware that there has been an historic and enduring debate about whether open plan offices are a good or a bad thing. Past articles whether in the Guardian, Dezeen or across the pond in the Washington Post would typically suggest that they diminish productivity and foster a number of other workplace ills. However introducing open plan design principles into your office is almost certainly a good idea. You really just need to make sure that you provide your employees with a choice of settings that allows them to work somewhere that suits the task in hand whether it’s space for concentration or privacy for confidential conversations in order to make it work. It’s a complex and contentious issue so it’s worth asking where open plan works and where it really doesn’t. If you ask many employees working in open plan offices what is bothering them, they’ll probably tell you two things: that they cannot focus and they have no privacy.

July 19, 2016

UK should avoid severe recession and property crash after Brexit vote ⁰

by Mark Eltringham • Comment, Knowledge, News, Property

UK growth had already eased from around 3 percent in 2014 to around 2 percent before the EU referendum due primarily to slower global growth, but the Brexit vote to leave the EU is likely to lead to a significant further slowdown. UK GDP growth is forecast to decelerate to around 1.6 percent in 2016 and 0.6 percent in 2017 according to PwC’s main scenario in its latest UK Economic Outlook report. Quarter-on-quarter GDP growth could fall to close to zero in late 2016 and early 2017 in this main scenario, but is then projected to recover gradually later in 2017 as the immediate post-referendum shock starts to fade. The UK would avoid recession in this scenario, although the report notes that uncertainties around this view are significant, with alternative scenarios showing GDP growth in 2017 of anywhere between +1.5 percent and -1 percent. But even this latter relatively pessimistic scenario would not be a severe recession of the kind seen in the early 1980s or in 2008-9.

July 13, 2016

World FM Day and the workplace design and management elephant

by Mark Eltringham • Comment, Events, Facilities management

There is an ancient Asian parable which has found its way into a number of cultures including Hindu and Buddhist lore. In one version, the Buddha tells of a king who has nine blind men summoned to his palace. An elephant is brought in and they are asked to describe it. Each man feels a different part of the elephant and describes it to the king. In turn they tell him it is a pot (the man who feels the head), a winnowing basket (ear), a ploughshare (tusk), a plough (trunk), a granary (body), a pillar (foot), a mortar (back), a pestle (tail) or a brush (tip of the tail). They disagree violently with each other to the amusement of the king, and the Buddha surmises that ‘in their ignorance they are by nature quarrelsome, wrangling, and disputatious, each maintaining reality is thus and thus.’ Around 2,500 years later, groups of people continue to describe big things solely based on the bits with which they come into contact and bicker with others who are close to other bits.

July 11, 2016

Multi-tasking and workplace distractions don’t allow us to focus on the essentials

by Charles Marks • Comment, Knowledge, Workplace, Workplace design

Although the structure of our brains is largely the same as that of our hunter-gatherer prehistoric ancestors, that does not mean they are immutable. Research shows that the way our brains change in response to technology and the changing workplace suggests they are subject to a certain degree of ‘rewiring’. For example, a recent study found that the emotional response of adults to smileys in emails and texts is exactly the same as they would have to real faces. Tellingly, however, this appears to be learned behaviour because babies do not exhibit the same response. One other aspect of working life that is now proven to change the way our brains work – and not in a good way – is multitasking. Research published by Kep Kee Loh and Ryota Kanai of the University of Sussex found that “Individuals who engage in heavier media-multitasking are found to perform worse on cognitive control tasks and exhibit more socio-emotional difficulties”.

July 6, 2016

Which aspects of workplace design are most important to personal wellbeing? ⁰

by Marc Bird • Comment, Wellbeing, Workplace design

There is no doubt that the UK’s office based knowledge industry is facing a crisis in the form of a ‘wellbeing deficit’. Both the Confederation of British Industry (CBI) and Health and Safety Executive (HSE) have reported record levels of absenteeism, with the latter attributing 23.3 million lost working days to work-related ill-health, such as depression, stress, anxiety and musculoskeletal disorders. A great deal is already known about the causes of the key issues of employee stress and demotivation, but more work needs to be done to establish how organisations can meet their corporate goals with regard to these issues, whilst still engaging, motivating and nurturing their workforce. A significant body of published research has identified that a sense of ‘personal control’ can have a hugely positive impact on employee wellbeing, but how can we engender that control when it comes to creating a productive working environment?