January 26, 2015

Messy offices really are far less productive than those with clear desk policies

by Sara Bean • Comment, Facilities management, News

I used to have a boss whose solution to dealing with all his paper-based correspondence was to simply let the detritus build up. When he couldn’t see his desk any more, he would draw his hand across the desk and dump the whole lot into the bin. Invariably he’d miss something important and would often have to search the bin to find an important letter, invoice or memo. I had another boss who ate so much food over her keyboard that it had to be taken away and cleaned – a disgusting job, according to my colleagues in IT. So despite reading with some cynicism that a cleaning company has published new research which proves offices that cut corners on cleaning, or allow employees to work in messy, disorganised surroundings, are far less productive than clean, well-ordered offices; I must agree it shows the benefits of a clear desk policy .

January 23, 2015

Good communication is essential to ensure workplace health and safety

by Mike James • Comment, Facilities management, Legal news, Wellbeing, Workplace

Last week the HSE marked its 40th anniversary with a series of warnings about the continuing importance of maintaining health and safety. While the number of people killed at work has fallen dramatically since the HSE was launched, it’s important employers don’t get complacent. A lack of education among the workforce about the adequate measures to take when considering health and safety can still make a huge difference. Good communication is vital, so provide in depth, yet cohesive and easy to follow Health and Safety guides, including useful information like fire blanket locations, fire exits, what to do in an emergency and emergency phone numbers which are handed out to all employees. Regular talks about the importance of health and safety should be conducted every few months to reiterate health and safety messages.

January 22, 2015

How can we leave the open plan behind while desktop work endures?

by Sara Bean • Comment, Flexible working, Technology, Workplace design

With all the chatter regarding BYOD and wearable tech, you’d think that the average worker must roam free. Yet worldwide, over three quarters (79 percent) of office workers still use a desktop computer; just over a third (36 percent) have devices that allow for mobility and only 39 percent of office workers can work from alternative places at least once a week. Those were just some of the results of a global survey carried out by Steelcase into levels of satisfaction amongst office workers. And far from encouraging mobile working the survey found that well over half (57 percent) of companies do not have facilities for mobile workers and external suppliers. Such low levels of mobility had led a significant proportion (41 percent) of the 7324 participants from 10 countries, to say they were “not satisfied” with their work environment.

January 21, 2015

Unhappy Gen Y talent will move on this year, if you fail to keep them engaged

by Julia Lindsay • Comment, Flexible working, Workplace

The January Blues can be a major headache for employers, as it tends to be a time when staff consider moving on. In fact, more than a third of UK workers are already planning to change jobs at some point in 2015.[1] Factors including low motivational levels and the feeling of a need to take action combine to provide favourable conditions for job movement among employees. Keeping Generation Y talent is a particular area of concern for management, with a recent study revealing over half of these employees will expect to have moved on from their current employer within two years.[2] The fact is that Gen Y employees are simply not prepared to stay in jobs that make them unhappy.

January 9, 2015

O2’s dogmatic approach to flexible working sends the wrong signals

by Mark Eltringham • Comment, Flexible working, Technology, Workplace design

Although we would normally offer the findings of a survey without comment, preferring readers to add their own pinch of salt, it’s sometimes interesting to question the way research is presented. This week a study by O2 claimed that in the six months since nearly all full time UK workers were granted the right to request flexible working, 23 percent of staff have taken advantage of the option. While there is nothing unusual in a mobile tech firm producing a survey about flexible working, what is interesting is that they have chosen to present this as ‘only 23 percent’ and many in the press have gone along with it. Now, unless I’ve missed something, isn’t it actually remarkable that nearly a quarter of UK employees have requested flexible working in a six month period?

January 8, 2015

We all need to embrace the opportunities presented by BIM

by Michael Page • Architecture, Comment, Technology, Workplace design

Described as ‘key to growth in the sector’ by chief construction adviser, Peter Hansford and increasingly recognised as a much more collaborative and efficient way of working, Building Information Modelling (BIM) continues to gather supporters from across the industry, yet there is a percentage of people who are still keeping their heads down and hoping it will all just go away. Maybe it’s the required element of investment or maybe it’s the small matter of change itself – always a difficult one for the construction industry – but there is still an amount of SMEs who are shrinking away from BIM, despite the fact that it is destined to become the established way.

December 17, 2014

Flexible working is best built on the foundations of a great office

by Charles Marks • Comment, Flexible working, Workplace design

It’s getting on for two years since Yahoo’s much talked about decision in 2013 to ban its staff from homeworking but, in many ways, the fallout has continued ever since. Certainly a lot of commentary on the subject refers back to CEO Marissa Mayer’s trend bucking decision. This can only be because it was a defining event in what is an enduring debate about where we work and what that means for a range of factors including our productivity, wellbeing, sense of belonging, access to information, the way we structure our time and our ability to communicate with and develop relationships with our fellow human beings. If those things were the same regardless of how and where we worked, there would be no discussion in the first place. But they do make a difference and there is a discussion.

December 15, 2014

Wearable tech will change the workplace in unexpected ways

by Mark Eltringham • Comment

The idea that we are all about to be supplanted by a new generation of artificially intelligent robot overlords has been in the news a great deal recently, partly as a result of Stephen Hawking’s recent pessimistic intervention on the subject. Whatever the truth of this apocalyptic musing, a more imminent generation of tech products means we are already testing the law of unintended consequences with regard to the stuff we create to help us. As technology firms clamber over each other in their attempts to be the first to open up the lucrative frontiers of wearable tech, a range of understandable concerns have been raised about some of the more obvious potential problems of security and privacy. But if we have learned one thing about our relationship with technology over many years, it is that whatever we expect from it will usually be wrong, sometimes spectacularly so.

December 12, 2014

Can the workplace environment change an organisation’s culture?

by Adam Burtt-Jones • Comment, Workplace design

It is rare that organisations are totally satisfied with their current culture. They will often see what can be improved and at the same time recognise that these improvements will inevitably stem from a change in behaviour or the attitude of their employees. What is important to remember is that a change in the design of the physical environment will not, by itself, change the culture of an organisation. But workplace design can reflect the desired culture of the organisation, and help to promote certain behaviours and attitudes. It can also help to reinforce the unique attributes of your organisation in a powerful, subliminal way. Culture results from the values and behaviours of employees and is best understood by the relationships internally between individuals, teams and departments. Culture can also be seen through relationships externally with customers, suppliers and stakeholders

December 10, 2014

We should bring the soft landings idea back to Earth with a bump

by Andrew Brown • Comment, Facilities management, Property

Soft landings, hit the ground running, smooth handover, transition phase: whatever words you choose to describe the process the principle is the same. Managers and occupiers of a building – any building, want it to function properly. But why is this apparently so hard for anybody to achieve? Soft landings feels more like tainted love right now. So, think back a few steps and imagine you’re buying a brand new, shiny new-build house. It doesn’t come with an instruction manual, but it is a house – what’s not to know about it. But even new homes have issues. Maybe cracking in plaster, gaps around architraves, doors not closing smoothly and heating systems that is noisy and untested. In the trade it’s called snagging. You call the builder up, you make a list he comes round your new house and checks the list and then argues about the repairs.

December 9, 2014

Webinar explores gaps between facilities management and procurement

by Mark Eltringham • Comment, Events, Facilities management

A webinar exploring the gap between the facilities management and procurement sectors concluded with a straw poll of thirty delegates which found that there was a half and half split between those who feel that the relationship between the two disciplines is only ‘average’ while 43 per cent consider it close and that they worked together collaboratively when required. The webinar hosted last week by supplier information management firm Trade Interchange, saw senior speakers from the facilities management and procurement sectors discuss the reason for this disconnect. “There has been historic friction and frustration,” stated Jeremy Waud, chairman of service provider Incentive FM. “The two sides have often had conflicting corporate objectives which has meant they behaved very differently.”

December 9, 2014

Government must beef up the way it manages outsourced contracts

by Gary Watkins • Briefing, Comment, Facilities management, Public Sector

Any poorly-performing facilities management contract can result in financial and reputational loss, but where a government contract has been mismanaged, and there is a thirst for information on how the public purse has been spent, the repercussions can be major and the casualties high. The UK Government is the biggest spender on FM services, with £40 billion of outsourced contracts each year. However, in a recent report from the Public Accounts Committee and National Audit Office, contract management came in for stinging criticism. Evidence of overbilling, capacity issues, and poor governance and recordkeeping led to a very clear message that the Government must beef up its contract management. Procurement and contract management have been viewed traditionally as low-status in the civil service and, as a result, have been at the mercy of administration cuts and lack of investment.