The culture of presenteeism is not all just fun and games

PresenteeismTen or so years ago an office seating manufacturer commissioned me to prepare a report on the games industry. The idea was to target a market the company had decided was primed to hear their message about ergonomics and the deleterious effects of long hours spent sitting and peering at a screen. Not only would this develop a new market for the business, it would also showcase a new product they had launched specifically to target a younger and hipper audience, even one that was overwhelmingly male. All of the elements of a successful campaign appeared to be there – the right product, a sedentary workforce that often worked around the clock to hit deadlines in an industry that epitomised youthful cool and was willing to spend money to prove it.

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Report claims workplace fails to support employees with musculoskeletal disorders

musculoskeletal disordersWhen determining what constitutes a well-designed office, it’s easy to overlook the overriding need to ensure a workplace is designed first and foremost to be inclusive. Given the fact that musculoskeletal disorders remain the largest single cause of days of work lost due to sickness absence, it’s worrying to discover that many organisations fail to meet the needs of those dealing with such conditions. The new report ‘Self-management of chronic musculoskeletal disorders and employment’ from the Fit for Work UK Coalition and The Work Foundation found that despite sufferers’ efforts to remain at work, many are forced to ‘self-manage’ their condition without adequate support; with for instance an employee being forced to partake in a hot desk policy when they required their own, fixed workspace. As the report states, this lack of help is ‘all the more perverse’ when you take into consideration the role that work can play in helping to contribute to mental and physical wellbeing. More →

Workplace design is increasingly interwoven with the dynamics of the city

workplace designThe Workplace Strategy Summit, held near my adopted home town of Reading in June attracted some of the world’s most renowned experts on workplace design and management. As is the case these days, much of the talk focussed on urbanisation, both in its own right and in terms of its influence on the design of work and workplaces. One speaker, Andrew Laing of Aecom argued convincingly that the city is just as much a part of the modern workplace as the traditional office. ‘As we explore the future of work and place, we are beginning to see a shift towards an urban scale in how we frame the workplace problem,’ he said. ‘Our starting point is perhaps no longer the office but the city at large. And what we mean by the city may not be the bricks and mortar urbanism of the twentieth century, but a bricks and mortar urbanism imbued with digital information and connectivity: a powerful combination of the physical and digital.’

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The myths and the memes of public sector purchasing waste

There has always been a certain degree of skepticism within the UK’s business community about the way the public sector goes about buying goods and services. Some of it is justified but some is unfair. The efforts of successive governments to address the problem demonstrates that there is always a will to improve things. So while a recent BBC Panorama documentary highlighted claims from one report that the NHS loses billions each year thanks to a range of errors and fraud in its procurement processes, we might also ask whether an equivalent private sector organisation with an annual budget of £109 billion would not also be open to a wide range of eye-wateringly expensive failures and inefficiencies. Unfortunately there is a tendency in the media to want to expose ‘waste’ in public sector purchasing, which can politicise what are perfectly reasonable decisions, when you examine them.

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Germany set to introduce evening email ban, but is it really needed?

email banIt seems likely that the much discussed German ban on out-of-hours emails is to be implemented. According to reports over the weekend,  the German Labour Minister Andrea Nahles has agreed to the implementation of new legislation that aims to end the culture of people dealing with messages outside of their normal working hours and could lead to a total free time email ban. The opportunity to herald the new legislation came with the publication of a new report she had commissioned into mental health and work, which led her to claim that ‘there is an undeniable link between being constantly available for work and mental illness’. However the new legislation has met with a degree of scepticism, especially in an article written over the weekend by Karl-Heinz Büschemann for Germany’s largest circulation national newspaper Süddeutsche Zeitung.

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The CIPD is right to focus on the multi-generational workplace

Multi-generational workplaceAmongst all the talk about Generation Y and its impact on the world of work, it can be easy to miss the fact that the modern workplace is not defined by one particular generation, but a number of them. The multi-generational workplace has significant implications for the way we design and manage offices. While we must avoid the more obvious stereotypes about the needs of different age groups, we must still offer spaces that can meet a wide range of cultural, physical and technological needs if we are to create productive workplaces.The latest organisation to bang the drum for the multi-generational workplace is the Chartered Institute of Personnel and Development. It has published new research together with the Scottish Centre for Healthy Working Lives into the experiences and attitudes of SMEs towards age diversity at work.

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Small business has no problem with flexible working – it’s just sceptical of legislation

flexible working legislationAt the end of July, the UK Government introduced new legislation that allowed any employee with more than six months in a job to apply to their employer for some form of flexible working arrangements. Now, research from Sage claims that a third of small businesses are ignoring the legislation, a fact which might be interpreted as suggesting that the UK’s SMEs are not so keen on the idea. What other data suggests, however, is that they’re probably more likely to offer flexible working than larger firms. This can only mean that it’s the legislation that’s the problem, not the practice. Leaving aside the ten percent of SMEs who the Sage report claimed were unaware of the new rules, this still leaves a large number of smaller businesses open to litigation and industrial tribunals. But, as the Federation of Small Businesses warned ahead of the new law’s introduction, the right to request was always likely to lead to headaches for business owners anyway.

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Five sectors, one challenge: The importance of high staff morale

Five sectors, one challenge: The impact of high staff moraleEver since the 2008 recession, the economy has been in flux, affecting both small businesses and corporate giants. Yet, despite the uncertain economic climate, many start-up business ventures have not been phased by the challenges it brings. We recently conducted a survey to find out what the biggest challenges small businesses expected to face over the coming year. The survey revealed some interesting results, and led to the creation of five whitepapers suggesting some possible solutions as to how they might consider investing both their time and money to overcome these challenges. Across the five industries taking part in our survey (Health and Fitness, Finance, Technology, Retail and Travel), one of the most prominent challenges faced by SMEs was regarding staffing. Ultimately, each staffing issue related back to keeping employee morale high and, therefore, boosting productivity. More →

Yet another report into the Future of Work that is really about the present

Future of WorkJust a few days ago, a survey from Morgan Lovell and the British Council for Offices highlighted the value British workers placed on having somewhere to work, regardless of its drawbacks, privations and distractions. Now a new report from consultants PwC seems to draw the opposite conclusion. Heralded by predictably tedious headlines declaring the office to be dead or dying, The Future of Work: A Journey to 2022 claims that a quarter of the 10,000 people surveyed believe the traditional job will disappear and around a fifth claim to have already had enough of the 9 to 5 in a fixed physical space and would prefer to work in a ‘virtual place’ – which seems to mean anywhere with WiFi.  As ever, any report addressing ‘The Future of Work’ is primarily and perhaps unwittingly about the present.

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A vision of office design that is the exact opposite of all it claims to be

Outstanding Landscape of Affordances 3The currently voguish idea that ‘sitting kills’ finds an interesting interpretation in this conceptual office design by Dutch architects RAAAF and the artist Barbra Visser. Designed with the good intentions of encouraging movement, the hellish outcome has the aesthetics of a stealth bomber crossed with an underpass in Peterborough reimagined by MC Escher, the functionality and appeal of a Snowdonian potholing weekend and is populated by 21st Century hipsters and band members of Kraftwerk. This is the Outstanding Landscape of Affordances, commissioned by the Netherlands’ Chief Government Architect and set to become a real installation in Amsterdam next year. To be fair, the blurb does describe the idea as ‘a first step towards a future in which standing at work is the new norm’, but that doesn’t mean we should ignore its catastrophic shortcomings, even as a talking point.

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Employees embracing flexible working law change, finds survey

Employees enthusiastic about flexible working law changeThere has been a rush of people looking to take advantage of the new flexible working laws which came into place on June 30. A survey by Powwownow found that seven out of 10 people were aware of the change in the law, with many of them considering making requests for flexible hours. The survey amongst office workers around the country found that, within a week of the rule change, 8 per cent of respondents had already filed a request for flexible hours, with a further 11 per cent saying they wanted to follow suit. Just over one in three people in the survey said that in the future, flexible working was something they would consider. The most popular request made to date was for a change in working times; 52 per cent opted for this and 47 per cent said they wanted to change their working hours, possibly to allow for other commitments outside of work. More →

We may not know what the future holds, but we can certainly be prepared for it

unknown-futureGiven the track record of people when it comes to making predictions about the future, it’s easy to grow cynical, especially when it involves a profession as subject to the vagaries of technological and cultural change as facilities management. But while we should be wary of more fanciful and long term thinking, any natural scepticism shouldn’t blind us to those predictions that we know will largely come true, especially those based on what we know is happening already. For example, recent research carried out by Cass Business School and Henley Business School and presented in the book Future Work: How Businesses Can Adapt and Thrive in the New World of Work found that two-thirds of managers believe there would be a revolution in working practices over the coming ten years. Given what we’ve seen over the past ten years, it’s impossible to argue any different. In fact the only quibble we should have with this is that it won’t take another ten years for this to happen because the process is already well underway.

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