July 14, 2015

Occupiers give big thumbs down to service levels from property sector

by Neil Franklin • Facilities management, News, Property

The property sector offers its customers pretty appalling customer service, according to a ‘damning’ new report from the British Council of Offices (BCO). The study, based on the experiences of just 64 occupiers claims that fewer than one in five (17 percent) rate their property management service as “good” or “excellent” and fewer than one in three feeling that their suppliers understood their business needs. The survey found that although customer service is lacking, satisfaction with the end product itself was high, with two out of three occupiers happy with the quality of their office and three out of four perceiving quality to have improved over the past 10 years. The report sets out a 10-point action plan to improve the service occupiers receive, including adopting a new definition of “building performance” set by the BCO and encouraging more transparency.

July 14, 2015

Homeworkers left to fund their own technology by stingy bosses

by Sara Bean • Comment, Facilities management, Flexible working, News

Last week we learnt that for some employers, homeworking is only to be encouraged when it’s out of hours. Now new research from Regus suggests that only around a third of people encouraged by their employers to work from home (35 percent) receive any contributions from their firm to fund the fit-out. The survey of over 4,000 senior business people found that the majority (82 percent) of employers refuse to cover all the costs incurred for creating and maintaining a work space for homeworkers. This proves costly for staff, as a quarter (25 percent) of respondents said that it would take a whole monthly salary for them to fit-out their home, while the average cost of running a home office in the UK is almost £2,000 a year. Nearly half (43 percent) of workers think that most companies encouraging their employees to work from home are simply trying to transfer the workspace cost onto the employee.

July 13, 2015

Email still default comms tool for virtual teams, despite drawbacks

by Sara Bean • Flexible working, News, Technology

Email remains the preferred way corporate teams stay in touch, but there is a widening technological gap between the generations. Although it remains the most widely used form of communication (87 percent) email also has the greatest potential to cause misunderstanding in nearly half (49 percent) of teams. The survey from EF Corporate Solutions of over 800 executives based in Brazil, China, France, Germany, Middle East, Russia, UK and US, indicated that a primary cause for conflict stems from language barriers (39 percent) but 45 percent said there are also barriers to communication between associates over 50 and under 30 in the way they use technology. Respondents also suggest that email has the potential to cause ‘information overload’ and teams can suffer from a lack of interaction when it is the preferred communication method.

July 13, 2015

Free Wi-Fi for agile workers is not quite as free as you’d like to think

by Mark Eltringham • Flexible working, News, Technology

One of the underlying drivers of agile working is supposedly the availability of ubiquitous free Wi-Fi. Yet according to new research, free Internet access may cost quite a bit more than firms might think. The study from Rethink Technology Research, Enterprise Apps Tech and iPass claims that North American and European business travellers spent at least £855 million in connectivity charges while on the road last year. The report, based on data from around 78 million business trips, includes the costs of 3G and 4G roaming data and paid Wi-FI connections that would have been cheaper of paid for in advance. The report is particularly critical of the practice of offering business users free Wi-FI with deliberately slow connection speeds to encourage them to pay for faster connections. It also highlights the well publicised problems of data security.

July 10, 2015

UK Government abandons zero carbon buildings pledges

by Mark Eltringham • Environment, Facilities management, News, Property

The UK Government has today announced that it is to abandon its plans to introduce zero carbon buildings, including homes in 2016 and zero carbon commercial buildings in 2019. As part of a range of planning measures officially announced by the Treasury, it has been confirmed that the government ‘does not intend to proceed with the zero carbon Allowable Solutions carbon offsetting scheme, or the proposed 2016 increase in on-site energy efficiency standards’. Officials from the Department for Communities and Local Government (DCLG) have also separately confirmed that the zero carbon policy for non-domestic buildings will also be discarded as part of the new changes. The move has already been heavily criticised by the UK Green Building Council and senior figures in the construction sector, who are dismayed at the move by a Government that once claimed it was to be the UK’s ‘greenest ever’.

July 10, 2015

UK property industry ‘lags-behind’ customer service revolution says BCO

by Sara Bean • Facilities management, News, Property

Only 1 in 5 office occupiers rate their property management service as ‘good’ or ‘excellent’, according to new research by the British Council for Offices (BCO). While two thirds of occupiers are happy with the quality of their office and three quarters perceive the quality of office space to have improved over the past 10 years, less than one in three occupiers feel the industry understands their business needs. This clear gap between customer expectation and customer experience has led the BCO to call on the industry to develop a better understanding of what a well-performing building looks like from an occupier perspective. The BCO has developed a new definition of building performance, which sets out to frame a more sophisticated approach for property owners and managers to engage with occupiers, focusing upon value and quality creation, rather than simply cost reduction.

July 9, 2015

Many employers discourage home working, unless it is out of hours

by Sara Bean • Comment, Flexible working, News, Wellbeing, Workplace

A combination of tube and rail strikes causing travel disruption in London today, means many businesses will accede to requests to work from home. Yet a large number of UK employers are still reluctant to encourage home working. According to a recent report by Redcentric, despite the fact that that just under a third of UK office workers reported an increase in productivity when working outside of the workplace, 48 percent of respondents claimed that their employers didn’t allow them to work remotely, with 23 percent saying that their business simply didn’t like them doing it, for reasons such as data privacy and loss of productivity. Yet research by PMI Health Group shows nearly a third of staff feel pressured to routinely check and send emails from home, which suggests that employers tacitly encourage home-working, as long as it is on their terms.

July 9, 2015

Growing numbers of workers are ditching their laptops, claims study

by Neil Franklin • Flexible working, News, Technology

A growing number of European employees are shedding their laptops and instead using tablets as their sole device for work, according to a new study from technology research firm International Data Corporation. The report surveyed 2,000 UK, French and German workers and found that tablets are the only business device used by 40 percent of staff. Not everybody is ditching their keyboard so readily, however, as more and more people are using hybrids as their sole device because they need the functionality of the keyboard. The study found that just under a third of users rely solely on hybrids and the study expects this to rise to over half within a couple of years. This not only reflects the changing way we work but also has profound implications for the way we design and manage the places we work and the tools and systems we use to communicate with each other.

July 8, 2015

Productivity starts with people, advises CIPD ahead of today’s Budget

by Sara Bean • Flexible working, News, Workplace

Investing in people’s development and offering flexible working practices can help organisations boost productivity. This is according to research by the CIPD published ahead of today’s budget, which the Chancellor has said will put the emphasis on improving UK productivity. The report: Productivity: Getting the Best out of People, explores the factors that help to explain why some businesses have higher productivity than others and finds that there are clear links between productivity and how people are managed at work. The report finds that performance tends to be higher in businesses where there is a focus on higher quality products or services rather than only on low cost and where workplace culture is clearly aligned with the future direction of the business. Investment in workforce training and an intelligent approach to the implementation of ‘smart’ or agile working practices also has a positive impact.

July 7, 2015

Demand for East London offices rise as occupiers seek cost effective space

by Sara Bean • Facilities management, News, Property

The amount of leased office space in London over the first half of this year is 13 percent ahead of the same time last year, according to new research published by commercial property consultancy Cushman & Wakefield (C&W). Leasing activity totalled just over 6.26 million sq ft from January to June 2015, compared to the same point in 2014 when 5.6 million sq ft was transacted and is the highest Central London first half total since 1998, when 6.7 million sq ft was let. According to C&W, the figures presented in the report suggest that there was a significant upturn in activity in East London, with 1.2 million sq ft let, only marginally behind the City market (1.24 million sq ft) and significantly ahead of West End volumes (915,000 sq ft). East London offices take-up was at its highest level since Q4 2010 as a result of three transactions over 100,000 sq ft.

July 6, 2015

First office pre-let announced for new Victoria mixed-use scheme

by Sara Bean • Architecture, News, Property

Land Securities has announced the first office pre-let at its Nova scheme based at London’s Victoria. Private equity investor Advent International has agreed to take more than 25,000 sq ft on the 8th floor of Nova South on a 15 year lease. Set on a 5.5 acre site, the first phase of the mixed use Nova scheme will deliver 480,000 sq ft of grade A office space through two distinct buildings – Nova North and Nova South. The Nova scheme is the result of a collaboration between four architectural firms – Benson + Forsyth, Flanagan Lawrence, Lynch Architects and, overseeing the project, PLP Architecture. On completion the site will comprise five buildings delivering 603,000 sq ft of Grade A offices, 193,000 sq ft of apartments and 85,000 sq ft of restaurant, bar and retail space within a new, 82,700 square feet, pedestrianized, landscaped public space, opposite Victoria’s mainline railway station.

July 6, 2015

People are outsourcing their own memories to the Internet, claims report

by Mark Eltringham • News, Technology, Wellbeing

We have outsourced our memory to the Internet and digital technology to such an extent that many of us are suffering from digital amnesia. That is the main finding of a new report from software developer Kaspersky Lab. The study of around 6,000 people claims that the seductive ease of access to a bottomless well of information is taking its toll on our natural ability to memorise and recall things for ourselves. Nearly all respondents (91 percent) across all age groups now agree that they “use the Internet as an online extension of their brain”. Around half of people now simply cannot be bothered to remember even basic facts and a quarter cheerfully even forget whatever facts they glean through search engines after they have made use of them. As with many things in the modern world, we are increasingly prone to treat even hard information as disposable.