March 5, 2019

Digital transformation offers great opportunities for firms, but at a risk

by Neil Franklin • News, Technology, Wellbeing

Digital technology can improve our lives but it also poses a major risk of widening social inequality and blocking opportunities for people without the skills to navigate the online world safely, according to a new OECD report. A mix of technical, emotional and social skills is a pre-condition for people to combine their digital and real lives in a balanced way, and to avoid the mental health problems and other risks linked to abuses of online technologies, the report says.

February 27, 2019

The Hitchhiker’s Guide to the Workplace ⁰

by Mark Eltringham • Comment, Facilities management, Technology, Workplace, Workplace design

We know, and have for a long time, that the workplace is in a state of near constant flux and so we often fall into the trap of assuming that there is some sort of evolution towards an idealised version of it. That is why we see so many people routinely willing to suspend their critical facilities to make extravagant and even absurd predictions about the office of the future or even the death of the office. This is perniciously faulty thinking. However we can frame a number of workplace related ideas in terms of evolutionary theory, so long as we accept one of the central precepts about evolution. Namely that there is no end game, just types progressing and sometimes dying out along the distinct branches of a complex ecosystem. As a nerdy sort of guy of a certain age, I’ve tended to frame my thoughts on all of this with reference to an idea from The Hitchhiker’s Guide to the Galaxy by the great Douglas Adams.

February 27, 2019

Asian firms have more focused digital vision than European counterparts

by Neil Franklin • News, Technology

For any business looking to remain competitive, having a cohesive, well-defined digital vision and the strategy to properly implement it is essential. However, new research by PerformanceWorks and Bridges Business Consultancy claims that just 51 per cent of European organisations have a digital vision for the future, compared to 60 per cent in Asia and 65 per cent in North America. In addition to this, European organisations are playing catch-up when it comes to a general readiness to digitally transform. More →

February 27, 2019

Digitisation and culture of uncertainty lead employees to seek stability

by Sara Bean • AI, Technology, Workplace

Job security is the top reason employees in the UK joined their company, and also the main reason they stay, according to Mercer’s 2019 Global Talent Trends study. With close to one in three employees being concerned that AI and automation will replace their job, senior managers are also worried about the effects of digitisation, with nearly three-quarters (71 percent) of executives in the UK predicting t significant disruption in the next three years, compared to 23 percent in 2018. Mercer’s global findings reveal a similar story finding that as executives focus on making their organisations “future-fit”, significant human capital risks – including the ability to close the skills gap and overcome employee change fatigue – can impede transformation progress. Addressing these concerns is paramount, given that less than one in three executives rate their company’s ability to mitigate the effect on employees as very effective.

February 26, 2019

Digital and mobile tech at work is still not being used to full advantage

by Sara Bean • AI, Facilities management, News, Technology, Workplace

Just a third of businesses are using mobile technologies for their administration tasks, and as organisations struggle to digitise, many employees admit to finding pen and paper simpler to use. The vast majority (91 percent) of workers still prefer to use a desktop or laptop for administrative tasks, according to the research commissioned by ABBYY, as only one third (35 percent) use mobiles for admin, despite 43 percent of workers wanting to use it for this purpose. Millennials in particular are keen to use mobiles, with 55 percent wanting to use mobiles for admin – yet only 43 percent currently do. Older generations are also open to using mobile for admin, with 35 percent of Gen X currently doing so, and 41 percent wanting to. However, it’s clear that some employees are finding the latest technologies, such as mobile, too difficult to use – 28 percent still want to use pen and paper for admin tasks, as 46 percent find it simpler than other means. Desktop still runs the workplace in the UK, regardless of today’s remote working climate. Almost half of workers (48 percent) use a desktop or laptop because it’s easier, and 41 percent because it’s faster.

February 25, 2019

A four day week, people-watching at work, the art of AI and some other stuff

by Mark Eltringham • AI, Facilities management, Features, Technology, Wellbeing, Workplace design

While the recent Finnish pilot of universal basic income had mixed results, a trial of the other most talked about solution to our problem with work – the four day week – has been reported as far more promising. A New Zealand financial services firm called Perpetual Guardian switched its 240 staff from a five-day to a four-day week last November and maintained their pay. The results (registration) included a 20 percent rise in productivity and improved staff wellbeing and engagement.

February 21, 2019

How do we reach consensus about what constitutes good design? ⁰

by Paul Goodchild • Comment, Furniture, Technology, Workplace design

In shows and the media, we are often invited to pass judgement on products and ideas that have been created by other people. The reviews that follow often cement some form of accepted view, even if we often outsource the decision making to people who are better placed to decide, or at least better enabled to express an opinion. Such judgements would not function at all in this regard unless there was some underlying consensus about what constitutes good and bad design at the same time that we all believed we know what good taste is and we all know a good piece of design when we see it. In so far as the consensus is universally accepted, we are all right. But how much do we really understand about the things that surround us and their design? And how meaningful is the consensus? In JG Ballard’s novel High Rise, recently made into a film, he writes of the disdain Anthony Royal, the architect of the eponymous tower has for the tastes of its residents.

February 21, 2019

Vast majority of organisations still struggle with videoconferencing

by Mark Eltringham • Flexible working, News, Technology

The overwhelming majority of enterprises (90 per cent) report that they experience challenges when connecting to video conference calls. This is according to a new survey from StarLeaf, conducted by Vanson Bourne, which includes responses from 500 IT decision-makers and Line-of-Business leaders in the UK, France, Germany, and the US and from a broad spectrum of private sector enterprises (with over 1,000 employees) with the aim to understand attitudes towards the general use of video conferencing systems.

February 20, 2019

It is time for organisations to embrace the digital workplace

by Christian Brøndum • AI, Comment, Facilities management, Flexible working, Technology, Workplace

With the rise of both cloud-based technology and the worldwide gig economy, the last ten years of the 21^st century have seen some near-revolutionary changes in workplace practice. Entrepreneurs everywhere have been more than happy to make use of these developments, taking advantage of the new business models these changes have brought. For example, IDG found that 73 percent of the organizations that they surveyed have at least one application already in the cloud, and according to ONS, since 2010 there has been a 25 percent increase in the number of non-employer businesses in the private sector, a change attributed to the growing popularity of the gig economy. However, despite all the advances in workplace culture, thousands of workers in the UK are being left behind in outdated modes of work.

February 18, 2019

Organisations are overwhelmed by innovation, claims report

by Mark Eltringham • News, Technology

Companies are being overwhelmed by innovation projects, fewer than half of which even make it to market. That is according to a new report from Oracle, based on a poll of more than 5,000 decision makers from 24 countries. Despite what the report claims is a clear link between growth and innovation, organisations are being held back by poor processes and a lack of focus. The report suggests that innovation barriers are particularly pronounced amongst big companies, as well as companies experiencing higher growth rates.

February 17, 2019

Landlords must respond in new ways to the changing world of work

by Ben Gillam • Comment, Technology, Workplace design

Hammocks, remote working, hot-desking. Contrary to common belief, these aren’t the only conversations landlords are having with designers on how to approach their workspaces for today’s tenants. Rising property values, the growth of flexible offices and political uncertainty have forced landlords to change the way they market their properties to respond to the demands of occupiers. And with no sign of London’s commercial office marketplace calming in the near future, the need for landlords to remain flexible and create channels of communication with their tenants, remains strong. More →

February 14, 2019

Digital transformation requires more than just new technology

by Arnab Banerjee • Comment, Technology

Digital transformation has been a priority for businesses for many years, primarily to benefit from the opportunities presented by a mix of digital technologies and their impact across all aspects of society. Customer-facing functions such as sales, marketing and procurement, in their quest for new revenue sources and information-powered ecosystems of value, have led the way on digital transformation, while HR has historically taken a back seat. But in order for the entire organisation undergoing transformation to work together holistically, HR needs to take the lead and embed a digital DNA within the organisation.