March 15, 2016

US businesses wasting $1.8 trillion annually on mundane tasks ⁰

by Mark Eltringham • News, Technology, Wellbeing, Workplace

A new report from enterprise software firm Samanage, claims that US businesses are wasting up to $1.8 trillion annually on repetitive and mundane tasks that could easily be automated, leaving people free to carry out more productive and creative work. The Samanage State of Workplace Survey, polled around 3,000 US working adults and claims that workers spend an average of 520 hours a year – more than one full day’s work each week – on repetitive services and tasks that could be easily automated, such as, password reset requests, contract reviews and approvals, office supply requests and performing other simple administrative tasks. In addition to lost time and money, the survey also claims employees are skirting organisational IT policy. Outdated technology is holding employees in the modern workforce back from driving process efficiency and identifying ways to make their work life better.

March 11, 2016

What that story about menstrual leave teaches us about flexible working ⁰

by Mark Eltringham • Comment, Flexible working, Technology, Workplace

There’s nothing that makes you yearn more for the end of humanity quite like the comments section on a website. There is such a direct correlation between your zeal for the apocalypse and the amount you expose yourself to the fetid bullshit that seeps from some people’s heads on to the Internet that you could graph it pretty accurately, with an especially steep curve formed by the stuff that lie below the surface of YouTube videos and certain newspaper articles. It’s wise to limit your exposure to this stuff because whenever you gaze into the abyss, the abyss gazes back into you. Occasionally though, the eye may drift below the content and catch a glimpse of how a lot of people think. One example cropped up recently when it was announced that a Bristol based company called Coexist had decided to offer its women employees menstrual leave, meaning they could work from home or take time out if they felt they needed it.

March 10, 2016

Staff believe 91 percent of UK firms will no longer be competitive by 2020 ⁰

by Mark Eltringham • News, Technology, Workplace

Studies using 2020 as an apocalyptic landmark are thinner on the ground these days as we get closer to the actual year, so it’s great to see the old chestnut given another roasting in a new report from tech consultancy Infomentum. The headline stat from their new Beyond Digital report is that 91 percent of UK employees believe that new technology will mean that their current businesses will no long be competitive by 2020 unless they face up to the challenges of the digital economy. The report, based on a study of over 1000 office workers, examines how new technology is set to disrupt businesses and employment. Around 50 percent of respondents believe their employers will have to invest in new technology in order to fend off extinction. The survey also suggests that organisations resort to bandwagon jumping when it comes to new technology rather than assessing their needs before making decisions.

March 8, 2016

Classrooms are starting to mimic the form and function of the office ⁰

by Tricia McCall • Comment, Technology, Workplace design

Technology is not the only factor impacting the way education is being approached in the classrooms of today. While it’s true that many classrooms have begun to adapt to the inclusion of technology in the curriculum, there are also several “offline” options which have clearly trickled down from business design. Globally known companies such as Google and Apple have long been getting attention for the offbeat office culture they are cultivating. This trend has been fanning out into the other companies and industries as well. In-house chefs, rock climbing walls, and unconventional meeting spaces are a few of the unusual features popping up in offices all over the globe. Employers are striving to entice potential job candidates and retain their existing employees through unique and engaging environments. It may well be that the bells have already tolled for the conventional cubicle culture of the past.

March 7, 2016

Government talks a good game on technology, then fails to deliver ⁰

by Mark Eltringham • Comment, Flexible working, News, Technology

Last week, the UK Cabinet Office Minister Matt Hancock delivered a speech to the Institute of Directors, outlining details of the government’s Cyber First programme which aims to develop the skills needed to address the security threats posed by the digital revoluution. The speech was full of the usual stuff about the ‘interconnected world’. It even suggested at one point that the UK has ‘one of the most digitally advanced governments in the world’. Recent developments would suggest that this is slightly wide of the mark, to put it mildly. According to a February report from the regulator Ofcom, the UK’s broadband infrastructure continues to lag behind other countries, held back by BT’s characteristically inept and self-serving monopoly of cable infrastructure. Now the government has confirmed it scrapped its flagship mobile infrastructure project which set out to reduce the number of ‘not spots’ in the country.

March 5, 2016

Boundless office + Well Buildings + Open plan design drawbacks ⁰

by Sara Bean • Comment, Facilities management, Flexible working, Newsletter, Technology, Workplace

In this week’s Insight Newsletter; Darren Bilsborough explains why Well Building is the new ‘green’ in building design; and Sara Bean finds open plan offices are not necessarily improving staff engagement levels. In news, the leading world cities are in danger of pricing out business tenants; the Chinese embrace Smart Cities as a route to rapid urbanisation; and employers really do attract and retain staff by offering flexible working. Why even the innovative Australians are facing challenges in keeping up with a fast evolving workplace; when technology at work doesn’t match that offered in many homes; and the digitisation of the office finally spells the dawn of a [nearly] paperless office. Download our latest Insight Briefing, produced in partnership with Connection, on how the boundless office can be freed from the shackles of time and place and access the latest issue of Work&Place. Visit our new events page, follow us on Twitter and join our LinkedIn Group to discuss these and other stories.

March 4, 2016

When you can choose to work anywhere, where will you choose to work? ⁰

by Mark Eltringham • Flexible working, Insight Briefings, Premium Content, Technology, Workplace design

One of the great questions that hangs over workers in the new era of boundless work is this: When you can choose to work from anywhere, where will you choose to work? It’s not just a question for the growing army of workers who find themselves unfettered from the traditional times and places of work. They will naturally choose to work in the places they feel make them most productive and happy, which nurture their wellbeing and chime with their values. The challenge for the owners and the occupiers of offices is to create the working environments that will draw people to them. This is particularly important for those organisations with strong cultures who understand the role that physical presence plays in nurturing creativity and the way people exchange information, such as tech and creative firms. The terms of this conundrum and its possible solutions are the themes of our new briefing, produced in partnership with Connection. You can see it here.

March 4, 2016

Fewer than ten percent of business processes will rely on paper by 2018 ⁰

by Mark Eltringham • News, Technology

A new report from Xerox suggests that the use of paper in business processes continues to fall away. The Digitisation at Work report claims that the move from paper to digital processes is nearly upon us although many of the 600 survey respondents admit they may not be ready for it. The report found concerns remain over paper-based processes, with cost (42 percent) and security (42 percent) cited as primary issues. Survey respondents predicted an average of nine percent of key business operation processes will run on paper in two years time. However, over half (55 percent) of the respondents admit their organisation’s processes are still largely or entirely paper-based and about a third (29 percent) are still communicating with customers via paper.This is despite the fact that 41 percent agree moving to digital workflows will cut organisational costs and 87 percent appear to have the skill sets available to make this happen.

March 4, 2016

World cities are victims of own success as high costs price out businesses ⁰

by Sara Bean • Facilities management, News, Property, Technology, Workplace

The two highest ranking global cities in the world, London and New York (as measured in the A.T. Kearney Global Cities Index), are also the most expensive for businesses and workers to occupy. According to Savills latest Live/Work Index, which measures the combined cost of residential and office rental per person per year across leading world class cities, the cost of accommodating an employee in London (US$112,800) is more than double that of Sydney, ($49,500). The average total cost of accommodation per worker, per year in the 20 cities that were measured is US$56,855, in a list that includes established world cities and some dynamic up and coming rivals, dubbed “upstarts” by Savills. The rise of the digital economy has pushed these smaller cities, such as Berlin (population 4.3 million) and Dublin (1.7 million) into the realm of world class city status; with San Francisco seeing the greatest price rise over 2015, up by 13 percent, compared to a 9 percent fall in Moscow and Rio de Janeiro.

March 4, 2016

Technology in the office failing to keep pace with the digital revolution ⁰

by Sara Bean • Facilities management, News, Technology, Workplace

Despite, or possibly because of the development of sophisticated digital handheld devices, a majority (85 percent) of UK office workers believe they would be able to perform their duties more efficiently if their workplace was equipped with better technology. In fact, 16 percent said that the technology they use at home is far superior to that provided by their employer. The research, conducted by webexpenses, found that over a quarter (28 percent) of respondents felt client relationships and sales could also benefit from a boost in technology at their organisation. When asked about what aspects of their job could be improved by better technology, 41 percent said that the management of teams and internal communications could be greatly enhanced. The workers also said that poor temperature controls (21 percent) a lack of space available in the office (20 percent), and their company’s reliance on arduous paper based processes (14 percent) were other sources of frustration.

March 3, 2016

Global lack of support by management in encouraging innovation at work ⁰

by Sara Bean • News, Technology, Workplace

Too many managers expect their employees to innovate without offering them any practical support. In a global survey by consultants O.C. Tanner published in the Harvard Business Review – a poll of nearly 3,500 people from companies in the U.S., Canada, the UK, Germany, and India found that although a majority of employees say innovation is everybody’s responsibility, not everyone actually gets the resources needed to innovate. There’s an especially large disconnect on this subject between leaders and lower-level employees. While nearly nine in ten non-managers believe they ought to be involved in innovation, far fewer (roughly six in ten) say they actually are. The research claims this applied to small as well as large companies and among all age groups. The problem the review suggests, is that most employees believe that management does not inspire them to do great work — or give them the opportunity to do so.

March 2, 2016

Effect of robots at work on people’s future wellbeing still very uncertain ⁰

by Sara Bean • News, Technology, Wellbeing, Workplace

The effects of robotics on workers’ and managers’ motivation and wellbeing are not widely known, meaning psychosocial factors related to robotics will require more attention in the field of safety and health. This is just one of the conclusions of a new discussion paper – drawn up by EU-OSHA (European Agency for Safety and Health at Work) on the influence of robotics on the future of work. While the use of robots in a complementary role would be the least challenging for society, economic and productivity pressures are likely to result instead in a substitution approach, whereby individuals and groups are replaced in their jobs by robotics and automation. Fewer workers will be needed for jobs that are routine or have clearly definable tasks, as they will be done instead by industrial and service robots. A result of this technical change will be a relative increase in the demand for highly educated workers and a reduced demand for less educated workers traditionally carrying out jobs consisting of routine cognitive and manual tasks.