Search Results for: communicating

September 16, 2015

Employees exhausted by a culture of continuous change at work ⁰

A culture of continuous change may be standard practice within larger organisations, but it can have a negative effect on employees, a new report claims. The seven-country Liquid Change Survey of senior executives at large corporations, commissioned by Ketchum Change, found that some leaders are unaware of the effects of so-called change fatigue, despite their employees struggle to keep up. Among partners and board-level executives, only 28 percent think change fatigue is highly prevalent. The survey suggests that to succeed in an environment of continuous change, a more collaborative approach must replace the old top-downmodel. Outlining a clear strategy and goals (43 percent) and engaging with leaders across the organization to co-create the new environment (41 percent) were cited as the most effective ways to get leaders to believe in and actively lead through change.

August 5, 2015

Using office relocation as a vehicle for positive organisational change ⁰

by Lee Parsons • Comment, Facilities management, Workplace, Workplace design

The impact of office relocation can no longer be solely measured in immediately tangible terms. This doesn’t mean market factors can be dismissed, especially given CBRE’s recent announcement that office vacancies are at an all-time low while rents skyrocket and favourable terms for tenants erode. However, in an era where 67 percent of workplaces cite employee attraction and retention as the most important driver of their workplace design, and 46 percent cite productivity, the human factor also can’t be ignored. If such CBRE statistics aren’t challenging enough, there are also the realities of the modern workspace to contend with, such as creating an environment that suits generations of employees. It’s these human impacts that drive the importance of workplace design and urge top-flight businesses to use office relocation as a vehicle for positive change. Here are some of the latest findings.

May 1, 2015

Organisations advised to create a manifesto for digital workplace success ⁰

by Sara Bean • Facilities management, Flexible working, News, Technology

The adoption of digital technology enables new, more effective ways of working which can help improve employee engagement and agility, research by Gartner claims. However, the report also warns that it’s important employers establish a ‘business manifesto’ that communicates the intentions and motives of the emerging digital workplace if they want to communicate and implement the policy changes that are required. According to the analysts, the manifesto should guide and clarify corporate culture as well as help employees embrace new ways of working. Employers must bear in mind that while corporate culture can be strong at the core, it may be less so for remote employees. That is why it’s important to foster a healthy digital workplace that brings the corporate culture alive to all employees.

April 27, 2015

How remote working employees go rogue in search of productivity ⁰

by Mark Eltringham • Flexible working, News, Technology, Workplace

Although many European employees now spend long hours each week working remotely, many of them don’t think their employers provide them with the tools they need to do their jobs properly and so go ‘rogue’ to find the best ways of communicating with each other and using information. That is the key finding of a new study from internal communications specialist Newsweaver which explores the ways remote working employees use mobile devices. It found that while one in five workers across the EU now spend at least ten hours a week working remotely, 41 per cent do not believe that the tools their company provides meet their needs. They therefore choose to use their own apps instead. This fact is well understood by IT teams with three out of four technology managers admitting they are offering staff outdated tools.

February 27, 2015

Report exposes myths and uncomfortable truths about Generation Y

by Mark Eltringham • News, Technology, Workplace, Workplace design

A new report from IBM proves what we at Insight have been arguing for some time; Millennials have some differences to previous generations of employees, but ultimately they have more in common than most commentators acknowledge and their impact on a multi-generational workplace has been completely misrepresented. While the report, Myths, Exaggerations and Uncomfortable Truths, acknowledges Gen Y’s different experience of the digital world, it also demonstrates what we would suggest has been obvious all along; that unless Generation Y has arrived from another planet, it will share many of the strengths, weaknesses, drives, fears and abilities common to other demographic groupings. The study of 1,784 employees from organisations in 12 countries challenges many of the key myths about Generation Y and also lays out a number of ‘uncomfortable truths’ for employers.

January 23, 2015

Good communication is essential to ensure workplace health and safety

by Mike James • Comment, Facilities management, Legal news, Wellbeing, Workplace

Last week the HSE marked its 40th anniversary with a series of warnings about the continuing importance of maintaining health and safety. While the number of people killed at work has fallen dramatically since the HSE was launched, it’s important employers don’t get complacent. A lack of education among the workforce about the adequate measures to take when considering health and safety can still make a huge difference. Good communication is vital, so provide in depth, yet cohesive and easy to follow Health and Safety guides, including useful information like fire blanket locations, fire exits, what to do in an emergency and emergency phone numbers which are handed out to all employees. Regular talks about the importance of health and safety should be conducted every few months to reiterate health and safety messages.

December 15, 2014

Quarter of UK workers stressed by way bosses handle change management

by Sara Bean • News, Wellbeing, Workplace

One in four UK employees feel disengaged, with an “excessive amount of change” cited as one of the top causes of work-related stress. According to the 2014 Towers Watson Global Workforce Study under half of employees (48%) feel that leaders are inspiring them to give their best at work and as a consequence, they are not as productive as possible. The research suggests that senior managers are not successfully managing and communicating change, with less than a third (30%) of employees saying that changes are well-implemented at their organisation. Effective leadership is also vital to a company’s ability to retain its top talent as a lack of trust in leadership was named by workers as one of the top reason to consider leaving a job. And worryingly, only half (49%) of employees actually believe the information they receive from the senior leadership team.

November 12, 2014

Interruptions and a lack of engagement cost UK firms £15 bn each year

by Mark Eltringham • News, Wellbeing, Workplace design

UK businesses are suffering massive losses in company performance due to ‘disengaged’ employees who complain of working conditions that result in constant distraction and disruption and a lack of privacy, according to a new report published by office furniture maker Steelcase. Research by the Centre for Mental Health claims that presenteeism (at work physically but unproductive mentally) costs UK businesses £15bn per year and that includes the cost of disengaged employees. A new IPSOS survey commissioned by Steelcase, claims to highlights this and related issues. The survey of 10,500 employees working in open plan offices across 14 different countries and found that only 11 percent of workers are engaged and inspired at work, 63 percent lack engagement and are unmotivated and 37 percent describe their workplace as ‘stressful’. More →

May 21, 2014

Information overload is a big problem for ‘infobese’ UK workers

by Mark Eltringham • Flexible working, Technology, Workplace

We all know –or should – that we have a real problem with information. We are not only deluged with the stuff, we appear increasingly willing to wallow in it voluntarily, even when we know it’s bad for us. The full extent of the challenge we face managing information is laid bare in a new report from Microsoft called ‘Defying Digital Distraction’. The study is based on a survey carried out by YouGov which found that 55 per cent of 2,000 British office staff experience some form of information overload at work. A similar proportion feel they are distracted by information, just under half (43 per cent) experience stress as a result, a third (34 per cent) feel overwhelmed by it and 28 per cent believe it affects their personal wellbeing. The report is fronted by Dave Coplin, the Chief Envisioning Officer of Microsoft UK who we interviewed last year and coincides with the publication of Dave’s new book called The Rise of the Humans: how to outsmart the digital deluge.

May 13, 2014

Workplace design, Facebook likes and the need of companies to be your friend

by Mark Eltringham • Comment, Environment, Facilities management, Workplace design

Companies put an awful lot of time and money into getting people to like them on social media these days. While it would be easy to see the like button on Facebook as the primary conduit for this corporate neediness, but it cuts across many aspects of the ways in which companies work, including their relationships with employees and the ways in which they develop new forms of workplace design and management. This is most evident in the tech palaces which are aimed at the same digital natives that firms habitually target with their online marketing, but the need to make customers and employees friends of the business cuts across a wide range of sectors. The workplace is yet another channel of communicating chumminess, and it offers many of the same challenges as social media.

November 11, 2013

When sorry seems to be the hardest word, it creates a workplace trust gap

by Sara Bean • News, Workplace

Harvard Business School recently identified that the advantage of the British habit of continuously apologising makes us seem more trustworthy. When it comes to subordinates, we’re less magnanimous. Just 5 per cent of UK employees receive an apology from their boss whenever they make a mistake, affecting levels of trust in leaders and employee engagement. The Global Leadership Pulse survey by The Forum Corporation warns managers that not taking responsibility for workplace gaffes is having a direct correlation to how much employees trust company leadership. This is because 49 per cent of managers and 24 per cent of employees believe that acknowledging personal mistakes is one of the key things leaders can do to inspire trust; and being able to trust your boss is very important for 93 per cent of the employees surveyed. More →

September 1, 2013

CBI calls on Government to incentivise businesses to invest in energy efficiency

by Mark Eltringham • Environment, Facilities management, Legal news, Property

The Confederation of British Industry (CBI) has published a new report calling on the Government to adopt a more streamlined and integrated approach to energy efficiency policies, including those relevant for the UK’s commercial buildings. The report also addresses a range of related benefits and obligations for companies to help them cut costs, manage risk and open up commercial opportunities. The report argues that energy efficiency has been neglected for too long, despite the fact that Government figures show a domestic industry that is growing at 4 percent a year, is worth £17.6bn in sales and supports 136,000 jobs.