April 1, 2019

Against metrics: how measuring performance by numbers backfires

More and more companies, government agencies, educational institutions and philanthropic organisations are today in the grip of a new phenomenon. I’ve termed it ‘metric fixation’. The key components of metric fixation are the belief that it is possible – and desirable – to replace professional judgment (acquired through personal experience and talent) with numerical indicators of comparative performance based upon standardised data (metrics); and that the best way to motivate people within these organisations is by attaching rewards and penalties to their measured performance. More →

March 28, 2019

Millions more people say they would like to work as freelancers

by Sara Bean • Flexible working, News, Workplace

The so-called gig economy is likely to increase dramatically over the next few years, new research suggests. Along with over 8 million people who currently work on a freelance basis, over 5 million more say they would like to go freelance. The data collated by Direct Line for Business claims that 5.3 million people (10 per cent) dream of becoming their own boss in the future, by embracing a career as a freelancer. This is in addition to the 8.6 million (16 per cent) who currently freelance and are either full time self-employed or carry out contract work alongside their main jobs.

March 27, 2019

Third of UK employees work way outside contracted hours

by Sara Bean • Flexible working, News, Wellbeing, Workplace

Over 35 percent of employees regularly arrive at work early or stay late, and that younger people are more likely to work longer hours than their older colleagues. The study, conducted by Love Energy Savings discovered that 8 percent of British employees work a staggering 20 hours or more each week than their contracted hours. Of those surveyed, over 40 percent of 18 to 24-year-old employees admit to working more than their contracted hours, a higher number than any other age group; 10 percent of 25 to 34-year-olds admitted to working over 20 hours of overtime per week.

March 22, 2019

The future of work will be defined by four models, claims RSA

by Mark Eltringham • News, Technology

The RSA’s Future Work Centre has released research that models four ‘futures of work’ by 2035 – and claims to show how out of touch politicians are with changes in the workplace. The report, published in partnership with Arup, claims to avoid the usual sensationalism around topics such as automation, the Internet of Things, surveillance, gig work and AI to establish what workers can expect in the workplace in the near future. The report applies morphological analysis to generate its four models of work.

March 19, 2019

People often feel as if they are kept in the dark about flexible working

by Neil Franklin • Flexible working, News

New research from LinkedIn (registration) claims that a third (36 percent) of UK professionals believe their employer does not do enough to support new parents. The release of the figures comes as LinkedIn claims that 18th March was the day that working families only just start getting paid for the year, once growing childcare costs are taken into account. The survey of 4,000 UK workers suggests that professionals feel they are being left in the dark when it comes to parental policies, with a third (37 percent) not even aware of what support their workplace provides for new parents. More →

March 18, 2019

Artificial Intelligence is transforming the workforce as we know it

by Dennis Spaeth • AI, Comment, Technology

It may seem like an inevitable fact of administrative positions that anyone who fills them will be subjected to a never-ending litany of repetitive tasks. Employees in these jobs often don’t receive work that engages their brains or peaks their interests. Rather than flexing their critical thinking skills, these workers are resigned to completing the necessary, yet boring, administrative tasks.

March 5, 2019

Digital transformation offers great opportunities for firms, but at a risk

by Neil Franklin • News, Technology, Wellbeing

Digital technology can improve our lives but it also poses a major risk of widening social inequality and blocking opportunities for people without the skills to navigate the online world safely, according to a new OECD report. A mix of technical, emotional and social skills is a pre-condition for people to combine their digital and real lives in a balanced way, and to avoid the mental health problems and other risks linked to abuses of online technologies, the report says.

February 27, 2019

The Hitchhiker’s Guide to the Workplace ⁰

by Mark Eltringham • Comment, Facilities management, Technology, Workplace, Workplace design

We know, and have for a long time, that the workplace is in a state of near constant flux and so we often fall into the trap of assuming that there is some sort of evolution towards an idealised version of it. That is why we see so many people routinely willing to suspend their critical facilities to make extravagant and even absurd predictions about the office of the future or even the death of the office. This is perniciously faulty thinking. However we can frame a number of workplace related ideas in terms of evolutionary theory, so long as we accept one of the central precepts about evolution. Namely that there is no end game, just types progressing and sometimes dying out along the distinct branches of a complex ecosystem. As a nerdy sort of guy of a certain age, I’ve tended to frame my thoughts on all of this with reference to an idea from The Hitchhiker’s Guide to the Galaxy by the great Douglas Adams.

February 25, 2019

A four day week, people-watching at work, the art of AI and some other stuff

by Mark Eltringham • AI, Facilities management, Features, Technology, Wellbeing, Workplace design

While the recent Finnish pilot of universal basic income had mixed results, a trial of the other most talked about solution to our problem with work – the four day week – has been reported as far more promising. A New Zealand financial services firm called Perpetual Guardian switched its 240 staff from a five-day to a four-day week last November and maintained their pay. The results (registration) included a 20 percent rise in productivity and improved staff wellbeing and engagement.

February 17, 2019

Personal and social factors impact return to work after ill-health

by Neil Franklin • News, Wellbeing

Support from managers and colleagues, as well as a positive attitude, are most likely to enable a more long-term return to work for employees after a sickness absence, according to a new review of research led by the University of East Anglia (UEA). The review evaluated the impact of personal and social factors on sustainable return to work after ill-health due to musculoskeletal disorders, such as joint and back pain, and common mental health conditions, for example stress, depression or anxiety.

February 15, 2019

Amazon drops plans for HQ, judging others in the open plan, why people would rather electrocute themselves than sit and think and some other stuff

by Mark Eltringham • Features

Why is it so hard to design a decent office space? demands this article in Quartz. It’s a fair enough question but probably the wrong one. It’s perfectly possible to design a decent (or adequate) office with a pen, paper and bag of presuppositions and many people have done exactly that. The real question is why it is so hard to design a good or excellent office.

February 13, 2019

Stark levels of stress among small business owners as they struggle to stay solvent

by Sara Bean • News, Wellbeing

Chronic work-related stress has risen sharply among small business owners, with a fifth of small business owners look to taking a job elsewhere to stay afloat this year. This is according to new research from AXA, which reveals that many are adopting short-term planning and cutting reliance on external funding ahead of Brexit. Staying agile and light is a common strategy, but may not give businesses the best chance of survival if financial cushions are not in place too. The study finds a sharp increase in financial anxiety amongst business owners. Over the course of 2018, those reporting they felt chronically stressed about their businesses increased by almost 50 percent, reaching 29 percent by year end. More →