Search Results for: values

March 31, 2016

Treating workers like people really does improve engagement levels ⁰

by Sara Bean • News, Wellbeing, Workplace

Ever since the role of personnel management evolved to human resources, employers have struggled to ensure that the people they employ are treated as humans and not resources. Although it may be logical to assume that staff don’t like to be treated as numbers on a data sheet, it’s good to know that there’s evidence that companies that focus on creating a human-focused workplace do reap significant rewards in terms of wellbeing, engagement, and retention. This is according to a report released by Globoforce that found that when employers create a culture of employee recognition at work; levels of happiness and trust dramatically improve. According to the research receiving recognition at work makes people feel more appreciated (92 percent); prouder of their work (86 percent); more satisfied with their job (85 percent); happier (86 percent); more engaged (83 percent); and more committed to the company (81 percent).

March 24, 2016

Coworking spaces not just suited to start-ups with Millennial occupants ⁰

by Sara Bean • Facilities management, Flexible working, News, Property, Workplace design

The rise in popularity of coworking spaces has been largely attributed to growing demand from creative and tech start-ups for shared workplaces that are cost-effective alternatives to traditional office leases. But there’s new evidence from the US that coworking spaces could also be eminently suitable even for larger occupiers, and especially in costly metro areas such as New York, San Francisco, Los Angeles and Boston. According to a new report from CBRE Group a number of misconceptions that have perhaps kept larger occupiers away from extensive use of coworking facilities do remain, including that this type of space is priced at a premium compared with traditional leases; that it is only utilized by entrepreneurs and small businesses; and that the users are exclusively post-college millennials. Yet CBRE’s report found that these assumptions are not accurate.

March 22, 2016

A growing need to create an office that attracts rather than repels staff ⁰

by Darren Bilsborough • Comment, Property, Workplace, Workplace design

So where do you start when identifying the attributes that make an office an ‘attractor’ for staff? There are numerous articles extolling the virtues of everything from pool tables, to hammocks, creative “playgrounds” and all manner of enticing and unique workplace design considerations. However, I believe that there are more intangible and subjective issues at stake such as building aesthetics, prestige and values alignment. Very few businesses benefit from working in low-key, nondescript locations. The only likely motivation for occupying such a space would be cost-driven. Likewise, nobody wants to work in a building that is run-down, outdated and clearly past its best-by date. It is preferable for most office workers to work in a building that is new, interesting, prestigious or an acknowledged landmark. It becomes something they can be proud of and would be happy to share with family, friends and colleagues.

March 18, 2016

Organisations and senior staff have contradictory ideas on motivation ⁰

by Sara Bean • News, Workplace

Only 40 percent of executives say their organisation helps them unlock their potential, according to a new global survey of senior executives. Pay and benefits are just one of many factors motivating these executives; with the most commonly cited motivation “making a difference,” chosen by 55 percent of respondents, followed by “personal growth and development,” “leading and organising others” and “monetary compensation,” each chosen by 45 percent of those surveyed. The wide range of motivations among leaders is underscored by the fact that no single factor was chosen by much more than half of the respondents. The survey by Egon Zehnder, “What Makes You Thrive?” discovered that many executives are leaving their potential at the office door, with 31 percent saying their organisation didn’t help unlock their potential and 27 percent not sure. 72 percent of those surveyed said they would welcome more help from their organisation to pinpoint and pursue personal motivations and goals.

March 7, 2016

Nearly all managers are now seeking to redesign their organisation ⁰

by Mark Eltringham • News, Workplace, Workplace design

Ninety-two per cent of the UK’s human resources and business leaders see redesigning their organisation as their most important priority, according to Deloitte’s Global Human Capital Trends 2016 survey. As part of this shift in focus, 42 per cent of UK respondents say they are already currently restructuring their organisation and 49 per cent have recently completed the process. Only seven per cent say they have no plans to restructure. The report also claims that lack of employee engagement is an issue currently facing 80 per cent of respondets. Only 36 per cent report that they are prepared to tackle engagement issues. Despite the emergence of ‘easy to use’ tools to frequently evaluate employee sentiment, 76 per cent of UK organisations still measure employee engagement only once a year. Forty-two percent measure this engagement through annual surveys and 20 per cent through interviews and focus groups.

March 4, 2016

When you can choose to work anywhere, where will you choose to work? ⁰

by Mark Eltringham • Flexible working, Insight Briefings, Premium Content, Technology, Workplace design

One of the great questions that hangs over workers in the new era of boundless work is this: When you can choose to work from anywhere, where will you choose to work? It’s not just a question for the growing army of workers who find themselves unfettered from the traditional times and places of work. They will naturally choose to work in the places they feel make them most productive and happy, which nurture their wellbeing and chime with their values. The challenge for the owners and the occupiers of offices is to create the working environments that will draw people to them. This is particularly important for those organisations with strong cultures who understand the role that physical presence plays in nurturing creativity and the way people exchange information, such as tech and creative firms. The terms of this conundrum and its possible solutions are the themes of our new briefing, produced in partnership with Connection. You can see it here.

February 26, 2016

War for talent and dwindling supply in London boosts regional office market ⁰

by Sara Bean • Facilities management, News, Property, Workplace

London office supply is at an all-time low according to JLL’s latest research, with around 18 million sq ft of offices required, but less than 7 million sq ft under construction. This is one of the reasons why 2015 saw a surge in pre-leasing activity across the Big 6 regional office markets, comprising Birmingham, Bristol, Leeds, Manchester, Glasgow and Edinburgh, with 850,000 sq ft let across 17 transactions compared with 15 over the five years from 2010-14. The survey shows that rental growth and refurbishment are key themes with refurbishment schemes totalling 800,000 sq ft will be delivered in 2016, with a further 10 new schemes totalling one million sq ft due to start. Greater convergence between HR and real estate also means the war for talent is a factor influencing occupier decision making. CEOs continue to cite a shortage of skills as a concern, as many Gen Z students are expected to leave their first job within a few years.

February 24, 2016

Three workplace performance indicators that may make or break you ⁰

by Matias Rodsevich • Comment, Technology, Workplace, Workplace design

Want to find out how your business is performing? Setting and analysing performance indicators for your company is the best way to forecast and get on track with your business goals. Creating Key Performance Indicators will help you measure your company’s success. While choosing the right KPIs relies upon a good understanding of what is important to the organisation and its workplace , the question is what to focus on? Performance measurement is not just related to collecting data associated with a predefined performance objective or standard. It has to be considered as an overall management system involving prevention and detection in order to meet clients expectations of the service or product you’re offering. Many companies have different methods regarding performance measurement, so how you measure performance says a lot about your company’s objectives and will decide whether they make or break you.

There are two common types of performance indicators: financial and customer focused.

Financial indicators are the most commonly used metrics for performance including: revenue growth rate, net profit, return on investment, among others. In terms of employee performance these are often quantified using output related measurements. These can be useful for growing your company’s finances but companies that focus solely on profit related indicators often face an innovation problem.

A focus on financial goals can put pressure on managers to focus on short term profitability over creativity. Financial indicators also don’t provide a full picture of a company’s performance. Rather than taking risks on new ideas, these companies can become known for creating ‘one hit wonders’ that sell and repackaging past successes. Eventually, quality and customer satisfaction can become compromised and employee motivation drops.

Microsoft learned this lesson at the expense of its top spot in the tech world. Originally a leader in cutting edge technology, after 2000 it began slipping in the rankings against companies like Google and Apple with its inability to keep up with new trends. As these companies began producing paradigm shifting products like the iPhone and Google Maps, Microsoft continued to survive off of its updated versions of Windows Office. Financial indicators demonstrated the company’s shift in popularity but not the contributing factors.

Internally, Microsoft had taken a cut throat approach to performance management called stack ranking. In this system employees were ranked according to their performance, with the top being put in line for promotions and the bottom 5-10% being shown the door. Rather than boosting productivity, this system merely increased competition and discouraged teamwork. Ultimately, instead of being encouraged to collaborate on new ideas, employees had to focus on gaining favor to survive.

Customer success indicators are increasingly seen as the most important performance metric. Some of the main customer centred KPIs include: conversion rate, customer retention, Net Promoter Score (NPS), etc. Due to differing objectives, companies that focus on customer centred indicators focus more on gaining a loyal customer base by producing great quality products, utilizing different marketing techniques and emphasizing a strong customer support service.

An example of this is Riot Games’ ‘Free To Play’ games which helped them to gain a loyal customer base by allowing gamers to play some of their best games for free online. Zappos’ customer service is famous for providing unsatisfied customers with gifts and free shoes to improve their customer experience. Creating a customer service culture is an essential part of their business strategy and the focus of CEO Tony Hsieh’s book Delivering Happiness.

However, for companies that don’t take off straight away, the money and time put into each product can lead to slower profit generation and financial instability. Furthermore, while customer satisfaction is an extremely important key to success, what customers ultimately want are state-of-the-art products. Though customer focused indicators can help you build a loyal client base, they do not necessarily solve a company’s innovation problems.

Companies should use a combination of both financial and customer focused indicators but there is a third key measurement which is essential to meeting your company’s goals.

Why employee centered indicators are so important

More and more companies are beginning to realize the importance of employee centered metrics. These types of indicators include: employee engagement, satisfaction and turnover.

Studies show that higher employee engagement is linked to higher customer satisfaction. When employees are happy at work and believe in their product/company this comes across to customers. Gallup revealed that companies with high employee engagement levels outperformed companies with lower levels of engagement in customer ratings by 10%.

Engaged employees take less sick days. A study by Workplace Research Foundation found that engaged employees take an average of 2.69 sick days annually compared to disengaged employees who take an average of 6.19 days. Most important, they’re motivated to achieve more. Gallup’s study also showed that engaged companies outperform others in productivity by 21% and profitability by 22%.

In fact, the treatment of employees is also an important factor for consumers. Deloitte’s 2015 study on millennials revealed that this generation considers the treatment of employees as the top characteristic of industry leaders, even over profit generation and impact on overall society. Furthermore, “While they believe the pursuit of profit is important, that pursuit needs to be accompanied by a sense of purpose, by efforts to create innovative products or services and, above all, by consideration of individuals as employees and members of society.”

Companies that have employee centered strategies are also more likely to foster innovative environments that promote autonomy and employee ownership. Atlassian became famous for its ‘Shipit’ days during which it actually encourages employees to drop their work and spend twenty-four hours on a creative project of their choice. Allowing employees the freedom to try out new ideas sounds like a great financial risk but it turned out to have great returns. The projects developed during these sessions have resulted in some of the company’s most profit generating products. Atlassian not only dominates Australia’s tech industry, it has also been named the best company to work for the past two years in a row.

More and more companies have started focusing on an employee first strategy: In an interview with Inc. Virgin Atlantic CEO Richard Branson disclosed that the company puts staff first, customers second and stakeholders third. He explains, “If the person who works at your company is not appreciated, they are not going to do things with a smile.” Southwest Airlines, the company consistently reaching the top 10 in employee and customer satisfaction surveys, follows the same ideology. The company does this by motivating employees through its company values and creating an environment that regularly recognizes employees for going above and beyond.

Southwest Airlines follows the same strategy. Founder Herb Kelleher posited, “A motivated employee treats the customer well. A customer is happy so they’ll keep coming back, which pleases the shareholder. It’s just the way it works… They can buy all the physical things. The things you can’t buy are dedication, devotion, loyalty—the feeling that you are participating in a crusade.”

February 19, 2016

RIBA consults on the future use of its landmark Art Deco HQ building ⁰

by Sara Bean • Architecture, News, Workplace design

The Royal Institute of British Architects (RIBA) has launched an open consultation on the future use of its landmark Art Deco HQ building in central London. The first part of the consultation strategy is an online survey, to be followed by focus group sessions to gather more detail. RIBA Client Advisor, Sarah Williams said: “This survey is the start of a detailed process which will include defining the role that 66 Portland Place plays in the RIBA’s long term vision and values. Our detailed consultation will gather views and ideas from our members, staff and other users of the building including visitors, neighbours, meeting room clients, cultural partners, sponsors and patrons.I encourage everyone to participate to help us shape the use of this important building for the next 80 years.” Click here to participate in the survey and learn more about the consultation for 66 Portland Place.

January 15, 2016

Three quarters of Millennials will change jobs over the next five years ⁰

by Mark Eltringham • Flexible working, News, Workplace

It must be the time of year but we are suddenly awash with surveys and reports suggesting that pretty much everybody in the UK is about to change their jobs. Following our report earlier in the week that suggests older workers are perfectly prepared to just give up on work completely, it was inevitable that we were about to hear something from those pesky Millennials. Sure enough, along comes a report from Deloitte that suggests that nearly three quarters of Millennials plans to leave their jobs over the next five years. Millennials and their employers: Can this relationship be saved? found that the UK has a higher than average percentage of Millennials planning to change jobs in the next five years, with the average in developed economies standing at 61 percent. Worldwide, forty-four percent of Millennials say, if given the choice, they expect to leave their current employers in the next two years.

January 12, 2016

A cynic’s field guide to workplace terminology, part three ⁰

by Simon Heath • Comment, Facilities management, Technology, Workplace, Workplace design

A New Year and a new chance for some people to heap more fresh corporate bullshit onto the already steaming pile. No matter how often writers like the ever excellent Lucy Kellaway mock and deride the propensity of people in organisations to apply cliches and nonsense in lieu of thought and imagination, we have to face an annual fresh tide of drivel and lazy thinking. So predictable is this yearly onslaught, that it appears to now be a subject for trendspotters, as a recent feature in The Telegraph highlighted. Of course, this is just general corporate speak and does not even begin to scratch the surface of what we have to endure in the more parochial world of workplace design and management. Which is why I have produced the latest update to my continually expanding lexicon of regrettable workplace terminology. You can read parts one and two here and here.

January 11, 2016

Cranes dot Birmingham skyline as city hits 13 year development high ⁰

by Neil Franklin • Architecture, Cities, News, Property

Birmingham’s development upturn looks set to continue this year, as the latest Deloitte Birmingham Crane Survey shows office construction at the highest level for 13 years. The report also showcases the significant increase in hotel, leisure and retail developments in the city, reflecting both the rise in investor interest in regional cities and the year-on-year growth of visitor numbers attracted to the UK’s second city. The report, first launched by the Deloitte Real Estate team in the Midlands in 2000, shows 969,000 sq ft of office space under construction, with hotel construction three times higher than the 10 year average. Office take-up has shown a particular resurgence. Q1 to Q3 of 2015 reached 732,000 sq ft, its highest level since 2008. The Colmore Row district remains very attractive to investors, whilst more peripheral locations have become more established and are generating serious interest.