Search Results for: big data

Insight weekly: Obsession with data + People subvert design + Engaged workplace

Insight weekly: Obsession with data + People subvert design + Engaged workplace 0

big-dataIn this week’s Newsletter; Jess Brook says beware of the latest data dressed up as pseudo-science; Serena Borghero on ways workplace design can boost engagement levels; and Mark Eltringham says how workplaces are utilised are subject to the vagaries of human behaviour.  Staff allegedly spend just 38 percent of their time performing their primary job duties; collaborative spaces are replacing the traditional office boardroom; and 30 percent of corporate real estate portfolios will incorporate flexible workspaces by 2030. Research suggests office design makes the most significant difference to employee happiness levels; over a quarter (28 percent) of employees are reluctant to ask for flexible work; digital tech within many workplaces is not up to spec; and extension announced of the One Public Sector Estate scheme. Download our new Briefing, produced in partnership with Boss Design on the link between culture and workplace strategy and design; visit our new events page, follow us on Twitter and join our LinkedIn Group to discuss these and other stories.

Weird science; how workplace professionals are in danger of obsessing about data

Weird science; how workplace professionals are in danger of obsessing about data 0

big-dataThere’s been a series of reports recently and a lot of PR to back them up, plus we’re headed at pace into the workplace event season. Pretty soon we will be neck deep in data. And misleading headlines. Some of it is good. Some of it is bad. We need to be wary of the data, the science behind some of it and the wild claims made as a result. There’s a great piece about how big data isn’t the answer to our problems in Wired. One argument it puts forward is this: “today’s data sets, though bigger than ever, still afford us an impoverished view of living things.” It feels like there is a poor view of the workplace right now. One problem here is the commercial imperative to get results. That means the PR teams pick over the bones of what might be quite thin research and then bold arguments are extrapolated. It means detailed insights are blurred by headline grabbing claims, or simply not there in the first place.

More often it means ‘research’ doesn’t generate anything new – which is not good for headlines. So, reports are dressed up as pseudo-science. This is not just an issue unique to UK the commercial property and workplace arena either. Only recently Dana Carney has challenged her joint research into the power of body language with co-author Amy Cuddy. Carney is arguing the results of research were false, plain wrong, based on bad science. This undermines valuable work being done by other groups in the market place – i.e. the great unwashed comprising directors of estates, HR professionals and facilities managers begin to tire of data and grow a little weary of the whole experience.

It’s confusing for the very people that need informing, educating and influencing so that they make intelligent decisions about their workplaces. For example, you cannot measure 28 factors relating to physical space and then argue that it allows clients to link workplace design to key business drivers such as employee engagement and organisational commitment. To make such a leap you need to focus very hard indeed on organisational culture and the behaviours of the people in that organisation.

Too often the key themes of culture and behaviours are not so much in the back seat, but left at the kerb side as the research vehicle heads off down the highway. Criticisms of open plan and the use of offices by those in a leadership position need to be placed in the context of that organisations whole way of being. It can work if allowances are made for culture and behaviours.

Allegedly, 89 percent of senior leaders have a private office. This is not open plan. True open plan, and where benefits of open plan are seen, is when everyone exists and works on a level playing field with numerous and varied alternate work areas being made available. Again, it’s not just about the spaces available. Some companies will introduce the variety and do nothing to change with behaviour to allow people to understand, embrace and feel able to use these new and different spaces. It’s the same way the presence of a DJ and dancefloor don’t mean that people will automatically dance – just think of the bad parties with no atmosphere and awkward people.

Workplace professionals have a duty to think this data through before making any claims, arguments or indeed, any recommendations. Too many decision makers in the C-suite are saying right now: “OK, based on this data I’ll put everyone in open plan, buy sit stand desks for all and provide people with some enclosed settings and we’re good to go,” and still find the business is no more engaged or innovative because it’s not based on how the company actually operates and does not factor in people, change or culture.

We all need to check this data thoroughly before making too many easy headline grabbing and PR driven conclusions. After all, it’s not always easy to know good from bad – just ask a doctor. Doctors may know the latest scientific research but they evaluate patients at a personal level before any application – and businesses need to do the same.  Likewise, an Oxbridge or Harvard professor like Amy Cuddy or Dana Carney should be generating good science, but that’s no excuse for not constantly challenging the research that comes through.

Don’t take these PR headlines about workplace for truth. Let’s be careful out there people.

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jess-brookJess Brook is Workplace Strategist at Hatch Analytics

Biggest risk to company cyber security is mainly staff carelessness

Biggest risk to company cyber security is mainly staff carelessness 0

Cyber securityBad habits and a lack of awareness about security mean that employees are inadvertently leaving companies’ cyber doors wide open to attack. New research by Norrie Johnston Recruitment (NJR); which forms part of NJR’s cyber security report: how real is the threat and how can you reduce your risk, shows that 23 percent of employees use the same password for different work applications and 17 percent write down their passwords, 16 percent work while connected to public wifi networks and 15 percent access social media sites on their work PCs. It’s not that people are unaware of the cyber threat. The research also shows that just over 50 per cent have experienced a cyber scam in the last twelve months. 29 have received a fake email from PayPal, Apple or a bank, 12 percent have been targeted by a Facebook scam and 7 percent have clicked a link that put a virus on a PC.

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It isn’t easy to grow big when being small makes you more innovative

It isn’t easy to grow big when being small makes you more innovative 0

HR innovation requiredToday one of the key challenges most companies face is being able to scale rapidly while still keeping the innovative edge. Startups have less decision-makers making it easier to take the risks needed to remain as innovative. As these companies grow, they often experience a downturn in innovation as management rises. In fact, many larger corporations are now attempting to harvest the success of startups by creating small internal companies. This begs the question do you have to stay small to be innovative? According to the Economist’s study on organizational agility, the main obstacles to improved responsiveness are slow decision-making, conflicting departmental goals and priorities, risk-averse cultures and silo-based information. This isn’t a problem that faces a select number of companies. A survey by McKinsey&Company found that 94 percent of managers are unhappy with their company’s innovation performance.

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Where is the data for disability on boards – and do businesses care?

Where is the data for disability on boards – and do businesses care? 0

BoardroomWhen it comes to diversity on boards, I would confidently say that disability comes in a poor fourth behind gender, age and ethnicity.  It’s something I take a great interest in as a blind person, a senior executive who sits on boards and as a start-up champion. While acknowledging a limited perspective, over the years I have noted a lack of disabled representation at board level and when I joined the NonExecutiveDirectors.com recruitment platform, we had a conversation about this. The result was that the organisation and its partners decided to commission some research into the issue. The research involved the Office of National Statistics, EU Equality and Diversity Commission, Department of Business Innovation and Skills, leading academic experts in disability, in social policy and in work and employment, Trade Union Congress (TUC), business surveys, policy documents and more.

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Firms demanding more data about workplaces…and they’re about to get it

Firms demanding more data about workplaces…and they’re about to get it 0

Carbon-databaseCompanies are increasingly focussed on generating workplace data as they seek to make better decisions about the ways their real estate supports their key organisational objectives. That is one of the key findings of the latest European Occupier Survey from property consultants CBRE (login required). The good news (or bad news, depending on your point of view) is they’re about to get it in spades, according to another study from researchers International Data Corporation which found that there will be a huge surge in the availability of Big Data infrastructure in EMEA countries over the next four years. The acquisition of data about buildings and their inhabitants remains a troublesome issue, especially when executives do things like introduce sensors to monitor working patterns of employees without their knowledge, as  bosses at The Telegraph found in a very public way recently.

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Data transforms the roles of offices and the people who manage them

Data transforms the roles of offices and the people who manage them

Worktech 2015The modern workplace creates the physical,technological and cultural point of intersection between a number of abstract or movable facets of the business, including people, technology, culture and creativity. That has always been true to a large extent but with the growing complexity of exactly how, when and where we work, this role of the office as the epicentre of it all has been thrown into sharp relief. With that has come a greater understanding of the intersections that exist between disciplines such as IT, FM and HR. In some areas, the roles already appear indistinguishable and I believe this will only become more apparent. The main driver of that growing convergence of roles will be the availability of data to make informed decisions about interrelated aspects of organisational culture, work practices, office design and management and the development and motivation of individuals.

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US sees biggest jump in working from home since 2008, claims study

US sees biggest jump in working from home since 2008, claims study 0

working from homeAccording to an analysis of the just-released 2014 American Community Survey (ACS) conducted by GlobalWorkplaceAnalytics.com, approximately 3.7 million US employees (2.5 percent of the workforce) called home their primary place of work in 2014. This represents a 6.5 percent increase and the largest year over year growth in the number of people working from home since before the recession. The ACS data is based on a nationwide survey of answers to the question “What was your primary means of travel to work during the survey week—’Worked at Home’ is one of the choices. The count only includes those who work at home at least half of the time. According to Global Workplace Analytics far more people work at home on a less frequent basis and many work in “third places” such as coffee shops, co-working facilities, libraries, and just about anywhere there’s an internet connection.

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Human error remains the leading cause of data loss for UK organisations

Human error remains the leading cause of data loss for UK organisations 0

human-errorNew research suggests that human error is still the leading cause of data loss for UK organisations. According to the study from technology security firm Databarracks, based on responses from 400 IT decision makers, around a quarter (24 percent) of organisations admitted to a data loss caused by a mistake by employees over the last twelve months. Other high-scoring causes of data loss included hardware failure (21 percent) and data corruption (19 percent). Perhaps surprisingly, only a little over half of respondents (55 percent) had a specific disaster recovery plan in place and another 15 percent intended to create one over the next twelve months.  This is in spite of the fact that a quarter (25 percent) of those surveyed admitted they had been subject to a cyber attack in the preceding year. As we reported this week, such attacks now cost the UK some £200 billion each year.

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Apathy, laxity and ineptitude continue to dog data security issues

Apathy, laxity and ineptitude continue to dog data security issues 0

WhateverHow firms must hanker for the days when the issue of corporate data security could usually be addressed simply by asking what somebody had in their bag when they left the building or were fired. Amongst other things, the practice of Bring Your Own Device (BYOD) means that the ways for data to leak out of the organisation are now numerous, if not generally malicious. A new cluster of reports has emerged that highlight how carelessness, indifference, cultural ineptitude and the complexities of unmanaged, privately owned technology make it increasingly difficult for firms to maintain the security of their data. While some of the sources of this leakage are generally well known, a couple that are not generally acknowledged is the apathy of employees when it comes to keeping work files safe and secure and the lax attitude of employers when breaches occur.

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Smart buildings, smart cities and the promise of infinite data

Smart buildings, smart cities and the promise of infinite data

Smart citiesThe rapid urbanization of our world and the weaving of existing and new buildings into the urban fabric of Smart City initiatives are some of the great challenges facing our global industry today. Along with the vast amount of definitions and marketing campaigns surrounding the phrase “Smart Cities” comes the challenge of understanding why the movement is important to the Architecture, Engineering, Construction and Facility Management (AEC/FM) industry and how industry stakeholders can profit from, or at the very least, not get run over by the tsunami called Smart Cities. The emergence of Smart Cities as the conduit for ideas, thoughts, policies and strategies for the world’s urban environments is an important milestone for our industry, and it comes at a time of rapid innovation, convergence and redefinitions.

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Information overload is a big problem for ‘infobese’ UK workers

Information overloadWe all know –or should – that we have a real problem with information. We are not only deluged with the stuff, we appear increasingly willing to wallow in it voluntarily, even when we know it’s bad for us. The full extent of the challenge we face managing information is laid bare in a new report from Microsoft called ‘Defying Digital Distraction’.  The study is based on a survey carried out by YouGov which found that 55 per cent of 2,000 British office staff experience some form of information overload at work. A similar proportion feel they are distracted by information, just under half (43 per cent) experience stress as a result, a third (34 per cent) feel overwhelmed by it and 28 per cent believe it affects their personal wellbeing. The report is fronted by Dave Coplin, the Chief Envisioning Officer of Microsoft UK who we interviewed last year and coincides with the publication of Dave’s new book called The Rise of the Humans: how to outsmart the digital deluge.

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