Search Results for: real estate

July 14, 2015

Occupiers give big thumbs down to service levels from property sector

by Neil Franklin • Facilities management, News, Property

The property sector offers its customers pretty appalling customer service, according to a ‘damning’ new report from the British Council of Offices (BCO). The study, based on the experiences of just 64 occupiers claims that fewer than one in five (17 percent) rate their property management service as “good” or “excellent” and fewer than one in three feeling that their suppliers understood their business needs. The survey found that although customer service is lacking, satisfaction with the end product itself was high, with two out of three occupiers happy with the quality of their office and three out of four perceiving quality to have improved over the past 10 years. The report sets out a 10-point action plan to improve the service occupiers receive, including adopting a new definition of “building performance” set by the BCO and encouraging more transparency.

July 10, 2015

Local authority staff frustrated by poor quality working environments

by Mark Eltringham • Public Sector, Wellbeing, Workplace design

Employees at UK local authorities are frustrated at their poor quality working environments and councils are suffering as a result, claims a new study from the Royal Institute of Chartered Surveyors (RICS). Over two thirds (68 percent) of employees polled for the report claim their workplaces need to be upgraded and nearly all (92 percent) said they take the standard of workplace into account when deciding where to work. Furthermore, 80 percent of current employees claim they take the standard of working environment into account when making decisions about whether to remain in the current role. In an interview with LocalGov magazine, Paul Bagust, director of UK commercial property at RICS, also warned that short term cost cutting in the workplace is likely to be counterproductive in the long term.

July 10, 2015

UK property industry ‘lags-behind’ customer service revolution says BCO

by Sara Bean • Facilities management, News, Property

Only 1 in 5 office occupiers rate their property management service as ‘good’ or ‘excellent’, according to new research by the British Council for Offices (BCO). While two thirds of occupiers are happy with the quality of their office and three quarters perceive the quality of office space to have improved over the past 10 years, less than one in three occupiers feel the industry understands their business needs. This clear gap between customer expectation and customer experience has led the BCO to call on the industry to develop a better understanding of what a well-performing building looks like from an occupier perspective. The BCO has developed a new definition of building performance, which sets out to frame a more sophisticated approach for property owners and managers to engage with occupiers, focusing upon value and quality creation, rather than simply cost reduction.

June 30, 2015

Settings, silence, serendipity, wellbeing and other lessons from Neocon

by Paul Goodchild • Comment, Events, Furniture, Workplace design

The trick with visits to exhibitions like Neocon, the huge office design event which has just wrapped up in Chicago, is to stay focussed on the wood as much as the trees. So as well as identifying new products, you can also work out the themes pursued by the exhibitors and organisers which are invariably based on the ideas they are currently discussing with their clients. The show becomes a microcosm of what is happening in the outside world. At this year’s Neocon, some of the most readily identifiable themes included the dissipation of the workplace, the creation of work settings, privacy, ergonomics, wellbeing and serendipity. With the possible exception of the age old problem of ergonomics, these all relate to our changing relationship with work and workplaces, not least how we can work from anywhere and what this means both functionally and aesthetically.

June 29, 2015

Beyond agile working: the six factors of knowledge worker productivity

by Andrew Mawson • Comment, Facilities management, Flexible working, Workplace, Workplace design

Whilst the world has focussed heavily on the asset productivity of offices over the last 30 years, reducing the cost of offices per head, often using agile working as a tool for achieving this, it’s becoming clear that the mobility afforded by the latest technology products can be used to aid Knowledge Worker productivity. Knowledge work plays an increasingly large part in the economic fortunes of developing countries. Indeed the vast majority of people working in AWA’s client organisations are Knowledge Workers. Over the last 30 years we’ve seen a gradual shift from manufacturing to service and now to knowledge based industries. Knowledge Workers are broadly speaking ‘people who think for a living’. Whilst the concept of ‘productivity’ in manufacturing and service industries is well understood it is barely understood at all for knowledge based sectors.

June 11, 2015

US Govt passes legislation to reduce the amount of office space it occupies

by Mark Eltringham • Facilities management, News, Property, Public Sector

Over the past few years, the UK Cabinet Office has looked to the way it procures and occupies real estate as an important way of reducing the country’s budget deficit. One other country that is following suit is the US. The congressional Transportation and Infrastructure Committee of the US House of Representatives has unanimously approved legislation to reform the way federal office space is managed, procured and occupied. The Public Buildings Reform and Savings Act of 2015 sets out ways to reduce and consolidate space, divest unnecessary buildings, improve oversight of facilities management, negotiate better and shorter lease terms with the aim of saving billions of dollars each year. In the UK, the Government claims to have reduced the public sector estate by 2 million sq ft in just three years with a range of similar approaches, saving around £1.2 billion.

June 10, 2015

Facilities management shown to play role in productivity and wellbeing

by Sara Bean • Facilities management, News, Wellbeing, Workplace

The role of facilities management in increasing productivity and wellbeing is highlighted in a new survey by Sodexo and RICS of their facilities management professional members and contacts to mark World FM Day. Over half of those questioned (61%) said that improvements to workplace environments and services have a positive effect on employees and that employee wellbeing would have a high impact on their organisation over the next two years. The report claims that FM is helping to enhance areas such as social interactions among colleagues (30%), ease of efficiency in day to day tasks (22%) and employees’ health and wellbeing (22%). It builds on the recent Sodexo – Harris Interactive survey, “How Leaders Value Quality of Life,” which revealed 66 percent of managers are convinced that improving quality of life is a strategic priority for their institutions.

June 8, 2015

Three reasons why National Work From Home Day has it all wrong

by Mark Eltringham • Comment, Flexible working, Public Sector, Technology

Last Friday was National Work From Home Day in the UK. Each year, the TUC and organisers Work Wise seem to take this as an opportunity to analyse data about the uptake of flexible working and arrive at the wrong conclusions. This year, its analysis of the ONS Labour Force Survey found that the number of people regularly working from home had increased by more than 800,000 since 2005, taking the total to over 4.2 million. These are solid enough data, but what are we to make of TUC General Secretary Frances O’Grady’s conclusion that: “these figures show millions of British workers have adopted homeworking and are enjoying a better work-life balance, while saving time and money on costly commuting that benefits no-one”? There are several reasons to suggest that he’s got that wrong to a large extent.

June 2, 2015

The bonds that link work with place are loosening day by day

by Paull Robathan • Comment, Flexible working, Technology, Work&Place

Over the decades designing productive spaces for work has focused on redefining the corporate office and its surroundings. While there are examples of quality design in buildings around the world, there is a growing movement that challenges the presumption that work should always be done “at work”. If we aim to allow people to be at their best, develop and nurture creativity and maximise quality output then we must ensure the place where the work is done is outstanding. Sarah Kathleen Peck of ‘It starts with’ summed it up when she wrote “There are people, places and things that make me feel like I’m building my energy stores, that rejuvenate me, and help me to do my best work. Likewise, there are also people and places that zap my energy; that leave me exhausted; that make me feel as though I’ve waste my time and my energy – and my day – without getting anything useful done.”

June 1, 2015

New report lays out its 2040 vision of the workplace of the future

by Mark Eltringham • Briefing, Facilities management, News, Workplace design

By 2040 knowledge workers will decide where and how they want to work, according to a new report on the workplace of the future by Johnson Controls’ Global Workplace Solutions business. The Smart Workplace 2040 report claims that 25 years from now, work will be seen as something workers do, rather than a place to which they commute. According to the study, work patterns will be radically different as a new generation of what it terms ‘workspace consumers’ choose their time and place of work. Most workers will frequently work from home, and will choose when to visit work hubs to meet and network with others. There will be no set hours and the emphasis will be on getting work done, while workers’ wellness will take priority. Technology will bring together networks of individuals who operate in an entrepreneurial way, with collaboration the major driver of business performance.

May 21, 2015

TMT and finance sectors drive demand for London office construction

by Sara Bean • Facilities management, News, Property

The total level of office construction in central London has increased over the past six months, fuelled by the greatest volume of new space to start since 2011, the latest Deloitte London Office Crane Survey has revealed. With a rise of 24 per cent over the past six months, a new wave of office construction in central London is under way across almost all submarkets. This comes at a time when the level of available office space is at its lowest for seven years, with current market conditions still suggesting a short-term supply shortage. However, the ramping up of new developments over the last six months has come too late to significantly alter the delivery of new space in 2015. TMT and the financial sector are driving up demand for more office space.

April 9, 2015

Why Facebook and other tech giants still apply mainstream office design ideas ⁰

by Charles Marks • Comment, Facilities management, Workplace design

This week Facebook moved into its new offices in Menlo Park, California. As you might expect they are somewhat out of the ordinary. Designed by Frank Gehry, they are bright, open and loaded with quirky and colourful design ideas. Yet upon closer inspection their underlying office design principles are often resolutely mainstream, not least the inclusion of what is billed as the world’s largest open plan office. In fact this has the personal backing of the CEO himself and has long been the core element in the brief because Facebook sees the idea of openness as being an essential part of its mission and business model. Mark Zuckerberg announced the opening of the building on his own Facebook page (where else?). In his official statement, he explains the thinking behind the design in an interesting way and it bears reproducing.