May 11, 2023
Workplace machine learning improves accuracy, but increases workload for people
New research from ESMT Berlin claims that utilising workplace machine learning improves the accuracy of human decision-making, however, often it can also cause people to exert more cognitive efforts when making those decisions. These findings published in the journal Management Science come from research by Tamer Boyaci and Francis de Véricourt, both professors of management science at ESMT Berlin, alongside Caner Canyakmaz, previously a post-doctoral fellow at ESMT and now an assistant professor of operations management at Ozyegin University. The researchers wanted to investigate how machine-based predictions may affect the decision process and outcomes of a human decision-maker. More →
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