Search Results for: employee experience

September 18, 2017

The mega trends that continue to reshape the workplace around the world

by Neil Franklin • Events, Features, Property, Technology, Workplace design

Last week, over 600 workplace and property experts met in London at the CoreNet Global Summit 2017 to discuss some of the most important trends affecting the sector. The debates underlined one important fact about property and workplaces, which is how they are shaped by major, globalised events as much as they are local needs and the objectives of specific organisations. This quickly became evident on day one, which demonstrated how dramatic shifts in the geopolitical landscape, all of which are impacting corporate real estate – from America First to Brexit – remain key talking points for the industry. Opening speaker Linda Yueh (University of Oxford and London Business School) explored several possible scenarios, including how the focus of ‘Trumpism’ would have a significant effect on the U.S. role on the world stage, with the priority on the domestic economy leaving little scope for global trade. She also predicted that a ‘hard Brexit’, with no new trade deal with the EU, will be the most likely outcome for the UK’s withdrawal process; and that businesses will need to focus on alternative WTO rules as an urgent priority. Other impacting factors covered by Yueh included the rise of a dominant global middle class, and China’s need to rebalance its economic growth drivers.
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September 7, 2017

Report sets out building blocks of a successful digital workplace strategy

by Neil Franklin • News, Technology, Workplace design

Digital workplace developments often lose their way, or fail, due to a fragmented approach that prioritises a few technology ‘fixes’ over business strategy, according to analysts at Gartner. To combat this, ‘digital workplace leaders’ in public sector organisations need to employ a framework to ensure their digital workplace initiatives address eight critical components required for a successful implementation, according to Gartner. The report (paywall) sets out what it claims are the eight critical components — “building blocks” — that application leaders need when planning, directing and evolving digital workplace programs:

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March 1, 2017

Employers not ready for digital disruption, where tech and people work side by side ⁰

by Sara Bean • Facilities management, News, Technology, Workplace, Workplace design

Very few organisations are ready to manage a workforce where the latest technologies and people work side by side. Just 13 percent of UK companies are ready to respond to digital disruption and create “the organisation of the future”; despite 88 per cent believing this has become a priority. This is according to the 2017 Deloitte Global Human Capital Trends survey, which tracks the top trends shaping the agenda for HR and business leaders. However, while UK companies believe they are ill-prepared for the change brought by digital disruption, this has not stopped many of them from embracing disruptive technologies. 42 per cent report that they have adopted robotics, cognitive and artificial intelligence (AI) technologies within all or parts of their workforce. Another 42 per cent are running pilots in certain areas of their organisation. But only 16 per cent say they are ready to manage a workforce with people, robots and AI working side by side.

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January 25, 2017

Physical spaces should be designed to support the digital workplace ⁰

by Sara Bean • Flexible working, News, Technology, Workplace, Workplace design

In an era in which the digital workplace is just as prevalent as the physical office, organisations that create spaces, technologies and social networks specifically focused on enabling more collaborative work, perform above their direct competitors in their respective industries – in employee connectedness and responsive leadership. This is according to research conducted by Nick van der Meulen of Rotterdam School of Management, Erasmus University (RSM) and MIT’s Center for Information Systems Research (CISR). The report assessed on a basis of five indicators, including growth in market share, profit growth and employee satisfaction, and found that trusting employees by giving them autonomy is the key to making a success of the digital workplace. The survey of 313 organisations showed that the high-performing organisations have an integrated and company-wide approach to greater employee connectedness.

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January 24, 2017

Wellbeing, culture and engagement are three main drivers for positive workforce ⁰

by Sara Bean • News, Wellbeing, Workplace

The three main drivers of positive employee experiences are wellbeing, culture and engagement claims the latest State of the Industry Survey by Virgin Pulse. The report goes on to suggest that organisations that invest in these three key areas will see a measurable impact on business performance and outcomes. For example, the results revealed that 78 percent of organisations view employee wellbeing as a critical component of their business strategy; and 74 percent of employers with strategic, holistic wellbeing programs saw improvements in employee satisfaction and 65 percent saw improvements in organisational culture. In fact, 95 percent of organisations view culture as important for driving business outcomes; while 80 percent of organisations plan to improve corporate culture in the coming year. Engagement investments also have a strong impact on business results.

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November 25, 2016

Workplace professionals should look to the consumer sector for boosting engagement ⁰

by Jeff Flanagan • Comment, Facilities management, Workplace, Workplace design

More and more businesses are recognising the power of the workplace experience to drive employee performance and engagement. Global brand Airbnb, for example, has now renamed its head of human resources as “chief employee experience officer.” This is good news for workplace design and management professionals. We are well placed to capitalise on this shift in business opinion, but if we want to make a tangible impact, we need to bring practical solutions to the table. First and foremost, these need to be backed up by research. There have been few studies specifically into what makes a healthy and productive work environment. However, there are a number of research projects that examine how a human being’s surroundings impact their mood and behaviour, and in particular how consumer environments shape customers’ perception of and engagement with a brand. As workplace professionals, we can learn a great deal from this consumer research and this is why workplace design and management teams should look towards consumer-facing industries for inspiration.

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October 25, 2016

How tech giant EMC standardised the design and management of its office portfolio ⁰

by Cathy Hayward • Case studies, Facilities management, Features, Workplace design

This summer’s headlines have been full of discord, a cacophony of angry voices either directed at continental Europe, or at the Brexiters who voted for Britain to leave the European Union. But EMC, a global leader in information technology-as-a-service which has recently been acquired by Dell, is a leading light of European integration through its One Team approach to workplace management and design across Europe, the Middle East and Africa (EMEA). Over the past three years, the EMC Global Real Estate and Facilities Team (GREF), which supports more than 12,000 people in around 130 office locations across 50 countries in EMEA, has transformed from a group operating independently, to a fully-aligned team which provides a uniform and standardised approach to workplace delivery and management to enable greater business success.

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October 4, 2016

Disconnect between employers and staff on attitudes to mental health ¹

by Sara Bean • News, Wellbeing, Workplace

There is a massive difference between employers’ perception of the way in which they address mental health in the workplace and those of their staff, according to a new report being published today. While the majority (97 percent) of senior managers believe that they are accessible if employees want to talk about mental health problems, almost half (49 percent) of employees would not talk to their manager about an issue. The findings from the Mental Health at Work report, by the charity Business in the Community are that more than three quarters (77 percent) of employees have experienced symptoms of poor mental health in their lives, and for 62 percent of employees work has been a contributing factor to their symptoms. Despite this, over half of employees (56 percent) who disclosed symptoms of said that their employer took no mitigating actions and only 22 percent of managers have had relevant mental health training at work.

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September 13, 2016

Sensory response to workplace environment influences performance ⁰

by Sara Bean • Facilities management, Knowledge, News, Workplace, Workplace design

Improving employees’ physical and emotional response to their working environment – from the look and feel of a workplace to non-visual sensory inputs such as smell, noise and temperature – can significantly improve productivity and cognitive performance, a new report suggests. According to Decoding the workplace experience: how the working environment shapes views, behaviours and performance, experience is not just about how well the workplace satisfies functional needs, it is about the overall impression it leaves on the user and the way an employee experiences an environment is emotional and occurs potentially at a subconscious level. Sensory influences such as the smell, noise and temperature of the working environment are among the main factors that influence employees’ experiences of the workplace and impact thier performance. Expectations of the workplace also change depending on personality, background and numerous other factors; which is why understanding your workforce is the key to creating an effective workplace experience.

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June 7, 2016

Office best place for productivity, subject to wellness, tech and design ⁰

by Sara Bean • Facilities management, Flexible working, News, Wellbeing, Workplace, Workplace design

An increasing number of employees may be opting for telecommuting and on-demand workspaces, but 66 percent of American employees consider the office as the most productive place to get work done. Thirty-six percent say it’s the most inspiring place to work as well, more than any other location. But as workers spend more time in the office, the onus falls on employers to keep their employees healthy, productive and inspired. According to The Staples Business Advantage Workplace Index, 70 percent of US office workers and managers report working more than 40 hours a week, many of whom say they’re working longer hours simply to catch up on work they couldn’t tackle during an eight hour day. And that workload is taking a toll, with 64 percent of respondents saying their workplace has contributed to stress, nearly half feeling so overworked they’re motivated to look for another job and 13 percent having taken a workplace stress-related leave of absence.

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May 13, 2016

Graduates want meaningful work and a fully digitised workplace ⁰

by Sara Bean • Facilities management, Flexible working, News, Technology, Workplace

Millennials entering the workforce want employment that offers meaningful work, ongoing learning opportunities and a fun workplace culture. This is according to a new study by Accenture on the workforce of the future which reveals that new graduates are increasingly digital, embracing new technologies, both to find work and on the job. The fourth annual Accenture Strategy 2016 U.S. College Graduate Employment Study found that the majority (70 percent) would rather work at a company that provides an employee experience built on a positive social atmosphere and receive a lower salary – up 10 percent on last year’s graduating class. Almost all (92 percent) of 2016 graduates said it is important to be employed at a company that demonstrates social responsibility. They are also three times as likely to prefer to work for a small or medium-sized company (44 percent), versus a large company (14 percent), indicating their preference for a smaller team environment.

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July 28, 2015

Millennial ‘job hopping’ is the new normal according to US research

by Sara Bean • Flexible working, News, Workplace

Following a recent survey claiming that Millennials comprise more than one-in-three US workers, comes new evidence on the impact this could have on recruitment and retention. Over 1,000 US full-time Millennials who were questioned on their careers by RecruitiFi confirmed that ‘job hopping’ had become the norm. During the course of their careers, 53 percent have held three or more jobs. And while many have plans to stay in their current jobs for 3-5 years (33 percent), many respondents plan to leave after 1-2 years (20 percent). 34 percent acknowledged falling levels of employee morale in the office and 22 percent explained that their clients/customers have taken notice. While 83 percent of millennials acknowledge that job hopping on their CV could be negatively perceived by employers, 86 percent say that it would not prevent them from pursuing their professional or personal passions.