Search Results for: employee satisfaction

June 28, 2018

Ten demonstrable truths about the workplace you may not know

by Kerstin Sailer • Comment, Facilities management, Features, Workplace design

The science of the workplace has gained a lot of interest over the last few years, highlighting recurring patterns of human behaviour as well as how organisational behaviour relates to office design. In theory, knowledge from this growing body of research could be used to inform design. In practice, this is rarely the case. A survey of 420 architects and designers highlighted a large gap between research and practice: while 80 percent of respondents agreed that more evidence was needed on the impact of design, 68 percent admitted they never reviewed literature and 71 percent said they never engaged in any sort of post-occupancy evaluation. Only 5 percent undertake a formal POE and just 1 percent do so in a rigorous fashion. Not a single practitioner reported a report on the occupied scheme, despite its importance in understanding the impact of a design.

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June 19, 2018

We should not be quite so quick to demonise the open plan office

by Nigel Oseland • Facilities management, Features, Furniture, Workplace design

There is a witch hunt on in the workplace. “Open plan” has become a dirty word and the national press are leading the mob in vilifying this so-called scourge. The Guardian, The Independent, The Telegraph, The Daily Mail and Business Week have all reported that “we can’t get anything done in an open-plan office” as it affects our concentration, our performance and our health. These news items are all damning, but perhaps not as damming as the Wikipedia entry on open plan which states: “A systematic survey of research upon the effects of open plan offices found frequent negative effects in some traditional workplaces: high levels of noise, stress, conflict, high blood pressure and a high staff turnover… Most people prefer closed offices… there is a dearth of studies confirming positive impacts on productivity from open plan office designs”.

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June 18, 2018

Capability is a common cause for dismissal, but many organisations lack the right policy

by Vicki Field • Features, Workplace

‘Capability’ is one of the five fair reasons for dismissal. However, it can be split into two distinct parts; inability to perform the job as a result of incompetence, and inability to perform the job through sickness absence. Some companies blur the two and have one policy to cover both, but I’ve always found that to be confusing. A disciplinary policy should cover poor performance or misconduct. A capability policy describes the process that needs to be followed when someone is either on repetitive short-term leave, or long-term sick leave, to assist with their return to work, or eventual fair dismissal.

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June 15, 2018

Noise pollution in offices is worsening and people are leaving jobs as a result

by Sara Bean • Facilities management, Flexible working, News, Wellbeing, Workplace, Workplace design

The majority of executives and employees report near-constant noise in their workplace and many say they lack quiet space for meetings or to focus, a new report from Oxford Economics, commissioned by Plantronics has claimed. According to the report, conditions are much worse now than three years ago when Oxford Economics conducted its first study. The report polled senior executives and non-manager employees in the UK and across the globe to learn more about productivity and collaboration as it relates to the open office. It found that open offices aren’t delivering on collaboration and productivity goals. Instead, employees are finding alternative ways to find quiet space and focus. In fact three quarters of employees say they need to take walks outside and 32 percent listen to headphones to focus and block out distraction, while employees in the noisiest office environments are more likely to say they’ll leave their job in the next six months.

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June 4, 2018

Your happiness at work is not just down to your employer

by Cary Cooper and Ivan Robertson • Comment, Wellbeing, Workplace design

When Google promoted a software engineer named Chade-Meng Tan to the role of “Jolly Good Fellow”, his career – and the entire culture of Silicon Valley – took a sharp turn. Meng, a cheerful employee valued for his motivational qualities, went from developing mobile search tools to spreading happiness across the organisation. Happiness became his job. Google wasn’t the first to hire someone with the sole remit of enforcing employee contentment. In 1999, when Google was still a start-up, French fashion brand Kiabi hired Christine Jutard as its chief happiness officer. She was one of the first to perform the role. But once Google did it, happiness at work became a key metric and other organisations quickly adopted their approach. Three years after Meng’s appointment, fast food giant McDonald’s even promoted Ronald McDonald from brand mascot to CHO.

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May 31, 2018

Majority of global workforce now work somewhere other than the office every week

by Sara Bean • Facilities management, Flexible working, News, Workplace

Technological change, globalisation and changes in employee expectations mean that over two-thirds of global employees now work remotely every week, and over half do so for at least half of the week. Though it must be said this is according to a new study from IWG, which is the parent group of workspace companies including Regus and Spaces, the study found that every week 70 percent of employees are working at least one day a week somewhere other than the office. More than half (53 percent) work remotely for half of the week or more, whilst more than one in 10 (11 percent) people work outside of their company’s main office location five times a week. The survey adds also that flexible working and the use of shared workspaces are no longer the preserve of start-ups. The world’s most successful businesses – including varied companies such as Etihad Airways, Diesel, GSK, Mastercard, Microsoft, Oracle and Uber – are already adopting a flexible workspace approach.

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May 2, 2018

The quest for wellbeing has taken over from our search for productivity

by Mark Eltringham • Comment, Wellbeing, Workplace design

For decades, humankind has sought to establish the link between office design and productivity. And by humankind I mean a parochial band of researchers, suppliers, workplace specialists, futurologists and designers with a special interest in the whole thing. Most other people only expressed a passing interest in the subject. It did not seem to matter to this band that the whole thing had been proved many times over many years, invariably falling on cloth, if not exactly deaf, ears. We’ve known for some time what makes people happy and productive at work and much of the new research has merely served to proved something we already know. Undaunted, researchers maintained their quest for the evidence that would get the message across to an apparently indifferent world. This quest has mutated over the past few years into something that is at first glance only slightly different but which has some rather interesting implications. The go-to workplace topic of the early 21st Century is no longer productivity per se, but wellbeing, and that is making all the difference.

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May 1, 2018

Quarter of UK managers would take a pay cut for a job with a clear purpose beyond profit

by Sara Bean • News, Wellbeing, Workplace

More than a quarter of managers (27 percent) in British companies would likely accept a salary cut to work for a company that has a clear purpose beyond profit a new report claims. A third (32 percent) would actually consider leaving their job if a greater purpose was unclear, while more than half (53 percent) would if their company’s values and purpose didn’t align with their own. The YouGov survey, commissioned by Danone UK, highlights the importance of having a defined company purpose that marries commercial success with social progress. The findings support a new report by not-for-profit think tank Tomorrow’s Company and Danone UK, that explores the importance of having a purpose beyond profit in helping companies to prosper in the face of workplace challenges created by an uncertain world. The Courage of their Convictions is built from interviews with senior leaders from within some of the UK’s biggest purpose-driven brands, including Danone, John Lewis, Mars, Philips, Tata Consultancy Services and Unilever.

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April 30, 2018

Majority of US workers still prefer to work from an office

by Neil Franklin • Flexible working, News, Workplace design

According to data from the quarterly Randstad Workmonitor survey,, although 82 percent of U.S. workers surveyed say the ability to work from anywhere at any time allows them to maintain a healthy work-life balance, more than half (62 percent) still prefer to work in the office — and this number is even higher among young workers. Sixty-five percent of those aged 18-24 said they prefer working in a traditional office environment, challenging the widespread perception that millennial and Gen Z workers tend to prefer digital interactions over personal ones.

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April 25, 2018

A few demonstrable truths about agile working that aren’t talked about enough

by Sarah Booth • Comment, Workplace design

Some topics generate a level of debate totally out of proportion with the underlying facts. Whether it’s the benefit of sit-stand desks, the influence of colour on productivity or the threat (or potential) of robotics in the office, too often it’s all sizzle and no sausage. Agile working falls into that category. It’s one of those ideas that sounds too good to be true: give people a raft of settings to work in, power them up with a few mobile gadgets and you can magically transform your workspace to ‘Google standards’ and attract all the best talent in town. But what about the reality?

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April 25, 2018

Report sets out business case for health and wellbeing in green buildings

by Mark Eltringham • Architecture, Environment, Facilities management, News

The World Green Building Council has launched a new report highlighting what it suggests are the tangible economic benefits of green buildings and the improved levels of occupant satisfaction when companies implement new health, wellbeing and productivity features in existing green structures. Doing Right by Planet and People: The Business Case for Health and Wellbeing in Green Building presents case studies of 11 facilities around the globe that have one or more green certifications including LEED, Green Star and BREEAM. The report evaluates health and wellbeing features that were integrated into the facilities, such as enhanced fresh air ventilation, acoustic privacy, increase of daylight penetration and use of biophilic design elements such as green walls and extensive indoor plants.

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April 12, 2018

Poor company culture is costing the UK economy £23.6 billion per year

by Neil Franklin • News, Workplace

A new report claims that a third of people (34 percent) who leave their job, do so because of perceived poor company culture. The report, authored by breatheHR claims the associated cost of bad company culture is around £23.6 billion per year. The survey of 2,500 people analysed in The Culture Economy, also suggests that well over half of SME leaders (60 percent) consider company culture as a ‘nice to have’ in their business.This mindset has a number of knock-on effects. According to the Chartered Management Institute, effective leadership could improve Britain’s productivity by 23 percent. However, with over half (53 percent) of employees surveyed who distrust their senior management, thinking their bosses ‘didn’t appear to know what they were doing’, there is some work to be done.