Search Results for: environment

March 7, 2016

Nearly all managers are now seeking to redesign their organisation ⁰

by Mark Eltringham • News, Workplace, Workplace design

Ninety-two per cent of the UK’s human resources and business leaders see redesigning their organisation as their most important priority, according to Deloitte’s Global Human Capital Trends 2016 survey. As part of this shift in focus, 42 per cent of UK respondents say they are already currently restructuring their organisation and 49 per cent have recently completed the process. Only seven per cent say they have no plans to restructure. The report also claims that lack of employee engagement is an issue currently facing 80 per cent of respondets. Only 36 per cent report that they are prepared to tackle engagement issues. Despite the emergence of ‘easy to use’ tools to frequently evaluate employee sentiment, 76 per cent of UK organisations still measure employee engagement only once a year. Forty-two percent measure this engagement through annual surveys and 20 per cent through interviews and focus groups.

March 4, 2016

When you can choose to work anywhere, where will you choose to work? ⁰

by Mark Eltringham • Flexible working, Insight Briefings, Premium Content, Technology, Workplace design

One of the great questions that hangs over workers in the new era of boundless work is this: When you can choose to work from anywhere, where will you choose to work? It’s not just a question for the growing army of workers who find themselves unfettered from the traditional times and places of work. They will naturally choose to work in the places they feel make them most productive and happy, which nurture their wellbeing and chime with their values. The challenge for the owners and the occupiers of offices is to create the working environments that will draw people to them. This is particularly important for those organisations with strong cultures who understand the role that physical presence plays in nurturing creativity and the way people exchange information, such as tech and creative firms. The terms of this conundrum and its possible solutions are the themes of our new briefing, produced in partnership with Connection. You can see it here.

March 4, 2016

World cities are victims of own success as high costs price out businesses ⁰

by Sara Bean • Facilities management, News, Property, Technology, Workplace

The two highest ranking global cities in the world, London and New York (as measured in the A.T. Kearney Global Cities Index), are also the most expensive for businesses and workers to occupy. According to Savills latest Live/Work Index, which measures the combined cost of residential and office rental per person per year across leading world class cities, the cost of accommodating an employee in London (US$112,800) is more than double that of Sydney, ($49,500). The average total cost of accommodation per worker, per year in the 20 cities that were measured is US$56,855, in a list that includes established world cities and some dynamic up and coming rivals, dubbed “upstarts” by Savills. The rise of the digital economy has pushed these smaller cities, such as Berlin (population 4.3 million) and Dublin (1.7 million) into the realm of world class city status; with San Francisco seeing the greatest price rise over 2015, up by 13 percent, compared to a 9 percent fall in Moscow and Rio de Janeiro.

March 4, 2016

Technology in the office failing to keep pace with the digital revolution ⁰

by Sara Bean • Facilities management, News, Technology, Workplace

Despite, or possibly because of the development of sophisticated digital handheld devices, a majority (85 percent) of UK office workers believe they would be able to perform their duties more efficiently if their workplace was equipped with better technology. In fact, 16 percent said that the technology they use at home is far superior to that provided by their employer. The research, conducted by webexpenses, found that over a quarter (28 percent) of respondents felt client relationships and sales could also benefit from a boost in technology at their organisation. When asked about what aspects of their job could be improved by better technology, 41 percent said that the management of teams and internal communications could be greatly enhanced. The workers also said that poor temperature controls (21 percent) a lack of space available in the office (20 percent), and their company’s reliance on arduous paper based processes (14 percent) were other sources of frustration.

March 3, 2016

Open plan offices linked to low engagement and workplace satisfaction levels ⁰

by Sara Bean • Comment, Flexible working, News, Wellbeing, Workplace design

As we’ve pointed out before, while open plan working can bring cultural benefits such as improved communication and collaboration; the continuing popularity of the open plan office is largely down to cost. The reason the UK has more than twice as many open plan workers as the global average is primarily due to high real estate costs. Now a new report from Steelcase suggests that space and cost-saving strategies such as open plan offices and hot-desking could be impacting workplace satisfaction and engagement. UK employees are falling below the global average for almost all workplace satisfaction metrics, reporting a lack of control over their work environment (59 percent), difficulties concentrating (43 percent) and an inability to work without being interrupted (50 percent). These three factors were found to be central to fostering an engaged and satisfied workforce. Only 29 percent of UK workers are engaged, compared to 34 percent globally.

March 3, 2016

Global lack of support by management in encouraging innovation at work ⁰

by Sara Bean • News, Technology, Workplace

Too many managers expect their employees to innovate without offering them any practical support. In a global survey by consultants O.C. Tanner published in the Harvard Business Review – a poll of nearly 3,500 people from companies in the U.S., Canada, the UK, Germany, and India found that although a majority of employees say innovation is everybody’s responsibility, not everyone actually gets the resources needed to innovate. There’s an especially large disconnect on this subject between leaders and lower-level employees. While nearly nine in ten non-managers believe they ought to be involved in innovation, far fewer (roughly six in ten) say they actually are. The research claims this applied to small as well as large companies and among all age groups. The problem the review suggests, is that most employees believe that management does not inspire them to do great work — or give them the opportunity to do so.

March 2, 2016

Why WELL rather than green is the new black in building design ⁰

by Darren Bilsborough • Comment, Environment, Facilities management, Wellbeing, Workplace design

Businesses that seek to occupy premium or grade A office accommodation are traditionally seduced by the next big thing. What was once a bespoke architectural design, then became an icon, a taller building, one made of glass and finally the inevitable iconic, tall, glass tower. Now it seems a good number of those businesses have moved on to green buildings as a must have upgrade to the skyscrapers of glass and steel. Green, it appears, is the new black. But is that really the next big thing or is being green merely the last big thing? Even worse, does going green in terms of building design actually deliver the types of benefits that an occupier or landlord was anticipating, beyond the significance of branding and an alignment with grade A quality office space? The green building narrative is a particularly powerful one and the growth of LEED and BREEAM rated buildings over the last decade is proof of that power.

March 1, 2016

Smart Cities emerging rapidly in China due to increasing urbanisation ⁰

by Sara Bean • Cities, Facilities management, News, Technology

“Smart Cities” are emerging as a major force in China. According to a recent CoreNet Global report, China’s urban population surpassed that of the rural population in 2011 and it is estimated that by 2035 there will be more than 70 percent of the population living in urban areas. That urbanisation is creating more pressure for China to leverage digital technology to create smarter cities, which are defined as metro areas that leverage digital technology and intelligent design to facilitate sustainability, along with high-quality living and high-paying jobs. Initially, there were several ‘beachhead’ cities that embraced Smart City initiatives such as Hangzhou (above), Chongqing and Chengdu. Subsequently, the China Central Government issued clear guidelines to roll out smart cities in a systematic and more widespread way. While smart cities are definitely on the long-term agenda for China’s strategic planning, their impact on corporate real estate and site location decisions remains to be determined.

February 24, 2016

Too much choice at work just leads to paralysis by confusion ⁰

by Leeson Medhurst • Comment, Facilities management, Workplace design

There is a general acknowledgement within the realm of FM and workplace that its world is changing; and that organisations must be ready and able to adapt to the shifting landscape, or else slip through the cracks and go under. Various factors are contributing towards this drastic reform, including three key infrastructures: technology, corporate and social. The rise of technology will play a significant part in the inevitable workplace revolution, as will the workforce of tomorrow. In addition to these technological advancements, five generations are now making up our modern workforces. It is, therefore, imperative that organisations offer a working model and a workspace that can be tailored to suit the multitude of traditional and modern workers, in order to meet current and future needs. Embedded in our psyche is the belief that the more choices we are presented with, the better, but is that true?

February 24, 2016

Three workplace performance indicators that may make or break you ⁰

by Matias Rodsevich • Comment, Technology, Workplace, Workplace design

Want to find out how your business is performing? Setting and analysing performance indicators for your company is the best way to forecast and get on track with your business goals. Creating Key Performance Indicators will help you measure your company’s success. While choosing the right KPIs relies upon a good understanding of what is important to the organisation and its workplace , the question is what to focus on? Performance measurement is not just related to collecting data associated with a predefined performance objective or standard. It has to be considered as an overall management system involving prevention and detection in order to meet clients expectations of the service or product you’re offering. Many companies have different methods regarding performance measurement, so how you measure performance says a lot about your company’s objectives and will decide whether they make or break you.

There are two common types of performance indicators: financial and customer focused.

Financial indicators are the most commonly used metrics for performance including: revenue growth rate, net profit, return on investment, among others. In terms of employee performance these are often quantified using output related measurements. These can be useful for growing your company’s finances but companies that focus solely on profit related indicators often face an innovation problem.

A focus on financial goals can put pressure on managers to focus on short term profitability over creativity. Financial indicators also don’t provide a full picture of a company’s performance. Rather than taking risks on new ideas, these companies can become known for creating ‘one hit wonders’ that sell and repackaging past successes. Eventually, quality and customer satisfaction can become compromised and employee motivation drops.

Microsoft learned this lesson at the expense of its top spot in the tech world. Originally a leader in cutting edge technology, after 2000 it began slipping in the rankings against companies like Google and Apple with its inability to keep up with new trends. As these companies began producing paradigm shifting products like the iPhone and Google Maps, Microsoft continued to survive off of its updated versions of Windows Office. Financial indicators demonstrated the company’s shift in popularity but not the contributing factors.

Internally, Microsoft had taken a cut throat approach to performance management called stack ranking. In this system employees were ranked according to their performance, with the top being put in line for promotions and the bottom 5-10% being shown the door. Rather than boosting productivity, this system merely increased competition and discouraged teamwork. Ultimately, instead of being encouraged to collaborate on new ideas, employees had to focus on gaining favor to survive.

Customer success indicators are increasingly seen as the most important performance metric. Some of the main customer centred KPIs include: conversion rate, customer retention, Net Promoter Score (NPS), etc. Due to differing objectives, companies that focus on customer centred indicators focus more on gaining a loyal customer base by producing great quality products, utilizing different marketing techniques and emphasizing a strong customer support service.

An example of this is Riot Games’ ‘Free To Play’ games which helped them to gain a loyal customer base by allowing gamers to play some of their best games for free online. Zappos’ customer service is famous for providing unsatisfied customers with gifts and free shoes to improve their customer experience. Creating a customer service culture is an essential part of their business strategy and the focus of CEO Tony Hsieh’s book Delivering Happiness.

However, for companies that don’t take off straight away, the money and time put into each product can lead to slower profit generation and financial instability. Furthermore, while customer satisfaction is an extremely important key to success, what customers ultimately want are state-of-the-art products. Though customer focused indicators can help you build a loyal client base, they do not necessarily solve a company’s innovation problems.

Companies should use a combination of both financial and customer focused indicators but there is a third key measurement which is essential to meeting your company’s goals.

Why employee centered indicators are so important

More and more companies are beginning to realize the importance of employee centered metrics. These types of indicators include: employee engagement, satisfaction and turnover.

Studies show that higher employee engagement is linked to higher customer satisfaction. When employees are happy at work and believe in their product/company this comes across to customers. Gallup revealed that companies with high employee engagement levels outperformed companies with lower levels of engagement in customer ratings by 10%.

Engaged employees take less sick days. A study by Workplace Research Foundation found that engaged employees take an average of 2.69 sick days annually compared to disengaged employees who take an average of 6.19 days. Most important, they’re motivated to achieve more. Gallup’s study also showed that engaged companies outperform others in productivity by 21% and profitability by 22%.

In fact, the treatment of employees is also an important factor for consumers. Deloitte’s 2015 study on millennials revealed that this generation considers the treatment of employees as the top characteristic of industry leaders, even over profit generation and impact on overall society. Furthermore, “While they believe the pursuit of profit is important, that pursuit needs to be accompanied by a sense of purpose, by efforts to create innovative products or services and, above all, by consideration of individuals as employees and members of society.”

Companies that have employee centered strategies are also more likely to foster innovative environments that promote autonomy and employee ownership. Atlassian became famous for its ‘Shipit’ days during which it actually encourages employees to drop their work and spend twenty-four hours on a creative project of their choice. Allowing employees the freedom to try out new ideas sounds like a great financial risk but it turned out to have great returns. The projects developed during these sessions have resulted in some of the company’s most profit generating products. Atlassian not only dominates Australia’s tech industry, it has also been named the best company to work for the past two years in a row.

More and more companies have started focusing on an employee first strategy: In an interview with Inc. Virgin Atlantic CEO Richard Branson disclosed that the company puts staff first, customers second and stakeholders third. He explains, “If the person who works at your company is not appreciated, they are not going to do things with a smile.” Southwest Airlines, the company consistently reaching the top 10 in employee and customer satisfaction surveys, follows the same ideology. The company does this by motivating employees through its company values and creating an environment that regularly recognizes employees for going above and beyond.

Southwest Airlines follows the same strategy. Founder Herb Kelleher posited, “A motivated employee treats the customer well. A customer is happy so they’ll keep coming back, which pleases the shareholder. It’s just the way it works… They can buy all the physical things. The things you can’t buy are dedication, devotion, loyalty—the feeling that you are participating in a crusade.”

February 18, 2016

The UK public sector workplace is disempowered and can’t cope with change ⁰

by Mark Eltringham • Flexible working, News, Workplace

A new report claims that the typical public sector workplace in the UK is dysfunctional on a number of levels. That is not the conclusion of some right wing think tank, but instead comes from Civica’s Invigorating the Public Sector Revolution report, commissioned in partnership with Society of Local Authority Chief Executives and Senior Managers (SOLACE). Based on a survey of 276 senior and middle management staff, a mere 7 percent of respondents said that the public sector offered an empowering working culture and just 25 percent believe their management teams have the skills and attitudes to lead the organisation over the next ten years. Of particular concern was the ability of organisations to cope with change. Just under half (47 percent) of those surveyed believe their leadership team lacks the management skills needed for ‘a period of massive and accelerating change’.

February 17, 2016

The workplace is not just about the play, but the stage too ⁰

by Darren Bilsborough • Comment, Flexible working, Technology, Workplace design

Why is it that just about every article I read talking about the value of workplace design, almost always ignores the broader context of the building and precinct in which the workplace is located? Similarly, almost all conversations extolling the virtues of remote working, love to predict the extinction of the office and diminish its relevance as an important contributor to the operations of a successful business. Personally, I have yet to find an acceptable substitution for face to face communication. It is just not possible for clear, consistent and unmistakeable communication to occur over email, text, phone or skype. The ability to be able to read someone’s body language, grab a pen and paper to draw a diagram, point to an example, empathise sincerely with a colleague, customer or collaborator’s struggles with complex concepts, is just not possible to do quickly, effectively and efficiently without face to face communication.