April 17, 2018
Robots will lead to increased productivity without stealing jobs, but wages will fall
Robots will not as feared steal people’s jobs and will eventually improve productivity, but they will undercut workers’ contribution sufficiently to depress their wages. According to the third report in Barclays Impact Series, titled Robots at the gate: Humans and technology at work, technology is fundamentally re-shaping the nature of work, and the implications of this re-shaping process will accelerate in coming decades. The report authored by Barclays’ Research team and supported by the Barclays Social Innovation Facility sets today’s technological advancements in the context of historical precedent and argues that robotics and Artificial Intelligence do not portend a jobless future. However, these new technologies have important macroeconomic consequences, such as wage disinflation, which will likely continue in the years or even decades to come. The report also argues that productivity spurts lag behind technological leaps, as it can take years or even decades for an economy to figure out how to best use a new technology. Eventually, economies of scale are reached, consumer behaviour adapts, companies refine their business models and productivity growth finally kicks in. (more…)
Over half (52 percent) of workers in a new poll have admitted looking for a new job because of frustrations over what they see as outdated ways of thinking around work practices and automation at their current company. The 
UK office workers are under a tremendous amount of stress, and much of it is directly related to the way their work is being managed. That is the conclusion of a report by Workfront, which finds that office workers are becoming frustrated and burned out by poor work tools, processes, and communication. Four out of five office workers confessed that they feel burnt out and 73 percent expect their stress levels at work to increase in the near future. Nearly three quarters (74 percent) admit to feeling unrecognised and un-useful at work. With lack of communication and not knowing what others are working on (37 percent) cited as the number-one pain point across the board for stressed UK workers, it’s clear that businesses need to break down current silos, allowing people to engage more freely with senior staff members and see how their efforts impact the wider team. The study found that poor communication and visibility into work is UK workers’ number-one pain point in terms of work stress. It also reveals that 42 percent of office workers put in more than 6 hours of overtime per week and that 7 out of 10 office workers expect their stress levels at work to increase into the future.
Artificial intelligence systems need to be accountable for human bias at AI becomes more prevalent in recruitment and selection, attendees at the Employers Network for Equality & Inclusion’s annual conference have been warned. Hosted by NatWest, the conference, Diversity & Inclusion: The Changing Landscape heard from experts in ethics, psychology and computing. They explained that AIs learnt from existing data, and highlighted how information such as performance review scores and employee grading was being fed in to machines after being subjected to human unconscious bias. Dr David Snelling, the programme director for artificial intelligence at technology giant Fujitsu, illustrated how artificial intelligence is taught through human feedback. Describing how huge data sets were fed into the program, David explained that humans corrected the AI when it used that data to come to an incorrect conclusion, using this feedback to teach the AI to work correctly. However, as this feedback is subject to human error and bias, this can become embedded in the machine.
Work is no longer a place but a set of activities which lead to a set of outcomes that could be delivered anywhere. Or as John Blackwell, Quora Consulting’s Managing Director succinctly described it at the first of the 2018 Quora Smartworking Summit’s held last week, organisations need to create a ‘smart everywhere’ environment. New digital platforms make far it easier for people to work in exactly the way they want. Research by Quora has revealed that there are 5 million people currently working in the UK gig economy or around 15.6 percent of the total workforce. More people are working post retirement age and want to work in a way that they can control, while there are increasing numbers who simply want more autonomy in their lives in the way that self-employment can offer. 
April 9, 2018
How the UK car industry is driving the future of workplace design
by Paul Dunn • Comment, Workplace design
(more…)