August 12, 2018
Gig economy workers are overworked, underpaid and constantly monitored
A study of the wellbeing of workers in the so-called gig economy from academics at Oxford University claims that they are stressed, isolated, micro-managed by algorithms and face constant downward pressure on their incomes. The focus of the research was on workers contracted by digital platforms and subject to selection by algorithms. The study, Good Gig, Bad Big: Autonomy and Algorithmic Control in the Global Gig Economy, looked at the impact on the personal wellbeing of computer programmers, translators, researchers and people in similar roles contracted through online freelance platforms.
Traditional job roles are becoming more complex due to digital transformation initiatives a new poll claims, with UK businesses having to wait more than five months, on average, for new joiners to get up to speed in their jobs. In the research by Robert Half of almost 5,000 CFOs in 14 countries, CFOs in the UK report that the key skills for finance professionals are changing. With digital transformation a priority for many organisations, there is now more focus on skills such as data analysis (cited by 43 percent of CFOs), financial analysis (35 percent), and data forecasting (34 percent). Finding the right people with these abilities is made even more challenging by the fact that businesses around the world are struggling to find qualified professionals. Almost all (93 percent) UK businesses find it challenging to attract qualified accounting and finance professionals. Globally, the issue is equally pronounced, with 94 percent of businesses also reporting similar challenges.
Employers need to recognise the workplace as integral to delivering a business’ commercial strategy, and treat employees as ‘workplace consumers’ – creating ‘frictionless’ experiences and environments that help them perform to their best ability. This is according to a report: ‘Optimising performance: defining, designing, maintaining and evolving workplace experiences’ from Interserve, undertaken in partnership with Advanced Workplace Associates (AWA). The two-year study into the science behind effective working environments argues there is a need to radically re-envisage workplaces to optimise team productivity and maximise the value of physical working environments. It sets out a series of critical steps for knowledge-based businesses to revolutionise the workplace – and thereby aid employee performance. The report argues that traditional silos, from IT and HR to facilities, need to be broken down to integrate the management of the workplace as part of a ‘one-team’ approach; doing so will ensure companies can deliver a streamlined workplace experience which supports employee productivity.
Long corporate lunches were once the cornerstone of the corporate expense account, but new figures show just 13 percent of today’s workforce claim expenses for lunch at a restaurant, compared to 36 percent of those in the 1970s and 37 percent in the 80s. The data, released by Barclaycard, also claims that just 10 percent claim dinner at a restaurant with a client on their expenses. This is less than half the proportion who did so in the 1960s (34 percent), 70s (27 percent) and 80s (28 percent). Employees are also less likely to catch up with clients over drinks, with just seven percent regularly footing the bill for a round – approximately a quarter of the proportion who say they did so in the 1980s (27 percent). The expense management process itself has also become more formal, with a clear shift to self-service – almost two-thirds of today’s employees file their own expense claims compared to just over a third in the 1960s.
Improved living standards, deflating pension pots and legal protection against age discrimination have all helped to nudge up the retirement age. The result is that for the first time since the Industrial Revolution five generations of employees are now working side by side. According to a new survey, two thirds of organisations (66 per cent) say that an age diverse workforce helped the company to have a more comprehensive skillset and knowledge base and more than seven in ten (71 per cent) felt that a multi-generational workforce brought contrasting views to their organisation. However, in the YouGov survey of middle market businesses commissioned by RSM, four in ten companies (41 per cent) said that a multi-generational workforce also increased the risk of conflict in the workplace. 
