About Mark Eltringham

Mark is the publisher of Workplace Insight, IN magazine, Works magazine and is the European Director of Work&Place journal. He has worked in the office design and management sector for over thirty years as a journalist, marketing professional, editor and consultant.

Posts by Mark Eltringham:

May 27, 2014

A third of UK workers would welcome a digital assistant to free up their time

by Mark Eltringham • Comment, News, Technology

A vision of the present. © Pixar Studios

In the 2008 Pixar film WALL-E, humans have fled the planet they have destroyed in an orgy of garbage-generating mass-consumerism and been reduced to morbidly obese, sedentary lumps living vicariously through screens and whose every need is catered for by the machines around them. Well, they say the best science fiction is really about the present day and sure enough, it appears that many of us are perfectly happy with the idea of suckling at the galvanised teat of a robot overlord. A new survey carried out by ClickSoftware claims that a third of UK employees would welcome the idea of having a personal digital assistant to help them carry out everyday tasks. Over half (58 percent) hope that intelligent apps will take on at least a tenth of their workload in the future, especially those tasks considered mundane and repetitive such as administration, work scheduling and planning journeys.

May 26, 2014

Flexible working just one factor that can lift the workplace blues

by Mark Eltringham • Flexible working, News, Workplace

New research commissioned by office supplies firm Viking claims that many people working for small businesses are unhappy, stressed and demotivated in the workplace for much of the time but that their misery can be alleviated with flexible working, training, social events and generally a bit more information and attention from their employers. The research found that a third of the employees surveyed, all of whom work for firms with fewer than 50 employees, claim to be unhappy for more than half of their time at work, with 42 per cent saying they are also stressed and unmotivated. The respondents claim that these issues could be resolved with more flexible working, social events, personal development and business updates. With workers rating such displays of affection more highly than a pay rise, a spend of less than £500 per employee each year on the things they cherish could make them more happy and motivated.

May 23, 2014

Workplace design and management of TMT sector aped by other firms

by Mark Eltringham • Facilities management, Flexible working, Property, Technology, Workplace design

The publication of a report last week by the British Council for Offices highlights the wider impact of workplace design trends and commercial property arrangements in the increasingly important Technology, Media and Telecoms (TMT) sector. Not least it suggests that they are having a transformational influence on the way firms in other sectors approach leases, workplace design and the changing nature of work. It is no coincidence that the TMT sector is the one most commonly associated with the employment of the much-talked-about Gen Y demographic, nor that the business practices most commonly associated with this overly-stereotyped group are those that are having the greatest influence in the way we design and manage offices.

May 21, 2014

Supply of new office space in London continues to fall short of demand

by Mark Eltringham • Architecture, News, Property

One of the downsides to London’s attractiveness as a business destination, as we reported yesterday, is its inability to provide enough office space to satisfy the rapacious demands of the companies who want to work there. Survey after survey reveals the same thing. Even though London has a healthy pipeline of new offices under construction, it cannot keep pace with demand. The latest survey to make the same point comes from Deloitte Real Estate whose London Crane Survey claims that the 9.2 million sq. ft. of office space currently being built will fall short of what is needed. The report claims that London office space is likely to remain in short supply for two years as the new occupancy levels of offices continues to outstrip supply. The report claims that 2014will see 7 million sq. ft. of Grade A office space delivered, the largest volume for over a decade but nearly half has already been let even before construction is complete.

May 21, 2014

Information overload is a big problem for ‘infobese’ UK workers

by Mark Eltringham • Flexible working, Technology, Workplace

We all know –or should – that we have a real problem with information. We are not only deluged with the stuff, we appear increasingly willing to wallow in it voluntarily, even when we know it’s bad for us. The full extent of the challenge we face managing information is laid bare in a new report from Microsoft called ‘Defying Digital Distraction’. The study is based on a survey carried out by YouGov which found that 55 per cent of 2,000 British office staff experience some form of information overload at work. A similar proportion feel they are distracted by information, just under half (43 per cent) experience stress as a result, a third (34 per cent) feel overwhelmed by it and 28 per cent believe it affects their personal wellbeing. The report is fronted by Dave Coplin, the Chief Envisioning Officer of Microsoft UK who we interviewed last year and coincides with the publication of Dave’s new book called The Rise of the Humans: how to outsmart the digital deluge.

May 20, 2014

Design skills cited as one reason why London is the world’s best city

by Mark Eltringham • Environment, Events, News, Workplace design

For the first time, London is the world’s best city for business, culture and finance, according to the latest edition of PWC’s annual Cities of Opportunity report. And the city’s reputation as a global leader in design is cited as one of the main reasons. The index of thirty of the world’s most important cities claims that London’s sheer economic clout, technological infrastructure and its design and development skills are just a few of the factors that led to the city usurping New York for the first time. When the survey was last carried out, it was ranked third. London is ranked one of the top three best places for intellectual capital and innovation alongside Paris and San Francisco and has leapt from eighth place last year to joint first place (with Seoul) in terms of its technological readiness.

May 20, 2014

Trust in ethical behaviour is linked to the size of the business, claims report

by Mark Eltringham • Architecture, News

The larger the firm the less likely it is to trust its employees to behave ethically according to a new report from the Association of Accounting Technicians. The research also found that UK’s most ethical businesses are small architectural practices. According to the research, conducted by Opinion Matters on behalf of AAT, only 37 per cent of SMEs trust their staff to do the right thing compared to 66 per cent of microbusinesses. The report also found that firms in the architectural sector have more faith in the ethical decision making of their employees and are more concerned about the ethical behaviour of suppliers than in any other industry. Interestingly, the report highlights the fact that, as the number of employees increases, businesses are more likely to dedicate a member of staff dedicated to fostering ethical behaviour and have a formal code of conduct.

May 19, 2014

Loss making design and build service withdrawn by MITIE Group

by Mark Eltringham • Company news, Facilities management, News

Diversified facilities management services business Mitie has announced it is no longer to provide design and build services in the energy sector and will no longer provide mechanical and electrical (M&E) services. It has announced in its preliminary results for the year to March 2014 that the withdrawal of both operations will incur substantial losses – £25.4 million and £22.1 million respectively – so it will now concentrate more closely on its core and more lucrative facilities management markets instead where it sees the ‘potential for growth and [to] meet our margin targets’. While the firm reports that a number of design and build projects had experienced delays and cost overruns which led to substantial losses, results for the whole of MITIE group show pre-tax profit up 4.3 per cent to £113.3m with revenue up 8.2 per cent to £2.14 billion.

May 19, 2014

Poor office design costing firms in Gulf States dear, claims report

by Mark Eltringham • News, Workplace design

Companies in the Gulf States with poor office design are losing a significant amount of money each year because of an associated loss of productivity and other factors including ergonomics and health and safety. That is according to a new survey carried out by YouGov on behalf of the Index exhibition organisers and office furniture manufacturer HNI. The survey puts the cost of poorly designed workplaces at as much as $70,000 (Dh257,000) per year for a large business and more than $35,000 (Dh128,500) a year for a medium-sized company in the region, according to a new study. A total of 867 senior managers across the Gulf Cooperation Council (GCC) nations including the UAE, Saudi Arabia and Kuwait were surveyed to establish the leading cause of employee accidents within the workspace, as well as the major causes of occupational health issues.

May 19, 2014

Managers rate early starters more highly at work, claims new research

by Mark Eltringham • Flexible working, Workplace

Humans remain wedded to long-held ideas about the times and places in which we work best so if you want to get ahead in your career, you need to be in the office nice and early, regardless of any flexible working arrangements. That is the conclusion of new research from the University of Washington due to be published in full later this year in the Journal of Applied Psychology. The research is flagged up by its authors in the current issue of the Harvard Business Review. It shows that our attitudes to presence are so pervasive that workers who get an early start are rated as more effective by their line managers regardless of the number of hours they work and what they achieve in that time. Researchers conclude that managers have a profound morning bias that leads them to confuse conscientiousness with an early start.

May 19, 2014

Availability of commercial property in London lowest for six years

by Mark Eltringham • News, Property

According to a report from CoStar News, prepared by CBRE, the availability of commercial property in Central London continued a long term fall during April to 13.76m sq ft, the lowest level since June 2008. This caused the availability of offices in central London to fall to 6.2 per cent, significantly below the 10-year average of 7.6 per cent, the agent said. Demand remains strong according to the report with the volume of office space under offer in central London up by over 65 per cent since the end of last year to reach the highest level for 13 and a half years. Under offers are currently at 4.73m sq ft, their highest point since September 2000, when under offers stood at an all-time high of 5.92m sq ft. The report claims that there are a total of seven buildings across central London with more than 100,000 sq ft currently under offer, including 10 Fenchurch Avenue (above). More information here.

May 16, 2014

Facilities managers beaten to coveted place in boardroom by a piece of software

by Mark Eltringham • Facilities management, News, Technology

Machines and boardrooms don’t mix well

It has always been the ambition of facilities managers to take their place in the boardroom. Yet, after thirty years of trying, with only the occasional cursory glimpse of the C-Suite, it appears they have been beaten to it by a piece of software. A venture capital firm called Deep Knowledge Ventures has appointed a computer algorithm to its board of directors. This is either the shape of things to come or a gimmick*, but the software will have a vote on whether the speculators will invest in a particular business or not. The software, called Vital, won’t be making judgements on gut instinct but will take the non-visceral route of chewing through huge amounts of data before coming to a conclusion.

*It’s a gimmick.