About Mark Eltringham

Mark is the publisher of Workplace Insight, IN magazine, Works magazine and is the European Director of Work&Place journal. He has worked in the office design and management sector for over thirty years as a journalist, marketing professional, editor and consultant.

Posts by Mark Eltringham:

November 16, 2015

People and businesses remain unprepared for next wave of technology ⁰

by Mark Eltringham • News, Technology, Workplace

The attitudes of businesses, public sector employers and people to the next wave of technological change remains a tangled and sometimes conflicting mishmash of fear, uncertainty and indifference according to three new reports. According to a new study published by Vodafone and YouGov, while businesses are aware of their need to keep pace with technological developments, around half doubt they will be able to keep up over the next five years. Meanwhile, a study from marketing technology firm Rocket Fuel claims that British people are broadly aware what is meant by artificial intelligence and many feel it will have a positive impact on their lives, especially millennials. However, another study from jobsite Indeed claims that a fifth of young people are unaware of the idea of automation and its potential impact on the jobs market and around half don’t even consider it when making their career choices.

November 16, 2015

Some good and bad news about the Government’s real estate strategy ⁰

by Mark Eltringham • Facilities management, News, Public Sector

Two key themes have shaped the current UK Government’s attitude to its real estate and other resources since it came to office in 2010 and embarked on a programme of austerity. They are the twin desires to ‘cut waste’ and ‘do more with less’. These are not easy tricks to pull off, as a new report from the Institute for Government suggests. Published ahead of the upcoming Spending Review, the study sees the Government’s main challenge being how best to match its commitments with its resources. Two of the main ideas discussed are the rolling out of more digital services and what the paper calls institutional reform, which it suggests includes the loss of another 100,000 public sector jobs over the next five years. But as two news reports published over the weekend suggest, this kind of change can sometimes create more problems than it solves when it comes to Government property.

November 13, 2015

Study claims the Internet of Things will connect 6.4 billion objects next year ⁰

by Mark Eltringham • Facilities management, News, Technology

According to a new report from technology research organisation Gartner, 6.4 billion connected things will be in use worldwide in 2016, up around a third (30 percent) from 2015, and will reach 20.8 billion by 2020. The study claims that in 2016, 5.5 million new things will become connected each day. Gartner estimates that the Internet of Things (IoT) will support total services spending globally of around US$235 billion in 2016, up nearly a quarter (22 percent) from 2015. Although the report claims that the technology will make significant inroads in consumer markets, services are dominated by the professional category defined by Gartner (in which businesses contract with external providers in order to design, install and operate IoT systems). However connectivity services (through communications service providers) and consumer services will grow at a faster pace, according to the report.

November 12, 2015

The three workplace professions need to face up to a new reality ⁰

by Mark Eltringham • Comment, Facilities management, Technology, Workplace

The modern workplace consists of an often unholy trinity of people, place and technology and each of these facets has its own associated profession; HR. IT. FM. Six letters. Three disciplines. One big mess. When life was simple, with people generally going to work in the same place and at the same time, each of these professions could operate in its own bubble, with a clear sphere of influence and control. Sure, they could behave in interdisciplinary ways, they could have their intersections, but at the end of each encounter they could each go their separate ways. That is no longer true. The workplace is no longer primarily physical, but digital and cultural too. The boundaries of space and time have slipped and taken with them the clear demarcations between the three main workplace professions. All of this is bound to provoke as big an existential crisis for the professions as it does for the workplace itself.

November 9, 2015

Last chance to book next week’s Worktech London at a discounted rate ⁰

by Mark Eltringham • Events, Facilities management, Flexible working, News, Technology, Workplace design

In just over a week’s time, Worktech, the international conference series on the future of work, workplace and technology will return to Level 39 – Europe’s largest technology accelerator space. The event will bring together over 350 of the biggest and brightest names to debate, discuss and divulge the latest thinking on the future of work. Companies booked to attend include ANZ, AON, Allen & Overy, Arup, Barclays, Cabinet Office, Catlin, Central Working, Cisco, Deloitte, Deutsche Bank, Diageo, Discovery, Ebay, EE, Ernst & Young, GlaxoSmithKline, Goldman Sachs, IKEA, ITV, International Group for Environment and Development, Kings College London, Lenovo, McKinsey, Microsoft, National Grid, Royal Bank of Scotland, Schroders, Sonos, UBS, Vasakronan and Vodafone. Worktech15 takes place on 17th and 18th November and Insight readers can enjoy discounted tickets.

November 9, 2015

Business success is progressively less related to employment levels ⁰

by Mark Eltringham • Comment, Technology, Workplace, Workplace design

If you want to understand exactly how the economy has changed over the last few decades, one of the most important statistics is also one of the least remarked upon. It is the growing disconnect between a firm’s earnings and the number of people it employs, a statistic that puts paid to the lie that people are an organisation’s greatest asset. Once upon a time, of course, there was a direct correlation of one sort or another between the a firm’s revenue and the number of people it employed and consequently the amount of space that it took up. This was especially true for the world’s great manufacturers and other industries engaged in what was once proper work; moving, creating, destroying and maintaining things. Growth and success meant more employment and more space. There were economies of scale but the upshot was more or less an arithmetic progression in employment based on earnings.

November 6, 2015

Email overload draining your productivity? Let your tech answer for you ⁰

by Mark Eltringham • News, Technology, Wellbeing, Workplace

At this week’s CIPD conference in Manchester, HR Godfather Cary Cooper used his keynote address to highlight the deleterious effects of email on productivity and wellbeing. He once more highlighted how email remains the single most substantial drain on people and called on the serried ranks of managers to take up arms against our overstuffed inboxes. No doubt he now welcomes the news that one tech company is determined to become the solution to the problem, even though they’re also the cause of it. Google have launched a system called Smart Reply for Gmail users which uses a ‘deep neural network’ to analyse incoming emails and suggest three likely replies to mobile users to choose from, enabling them to respond quickly and without expending too much energy. Responses are not based on any insight into the user’s own preferences, but what the system considers likely as a general rule.

November 4, 2015

Commercial property owners not keeping up with changing needs of tenants ⁰

by Mark Eltringham • Flexible working, News, Property, Workplace design

A new study from Northumbria University, sponsored by serviced office provider Citibase, claims that the owners of commercial property in the UK stand to lose out on £4.8 billion over the next decade because they are failing to adapt to the changing needs of tenants for more agile spaces. The study claims that property owners in 27 towns and cities in England, Wales and Scotland are already missing out on £325 million annually and paying out another £170 million on holding cost and there are stark differences between the prime and secondary office sectors. The report, Taking Stock: Secondary opportunities and the agile future, claims that out of all total empty stock calculated, only 10 percent of vacant office space is prime, the other 90 percent is secondary. The secondary sector currently has an estimated 26.4m sq ft of office space vacant compared to just 3m sq ft of empty stock in the prime market.

November 2, 2015

Insight Briefing: the growth of agile workplaces in the UK public sector ⁰

by Mark Eltringham • Flexible working, Insight Briefings, Premium Content, Public Sector, Workplace design

The process of transforming the UK’s public sector estate may have begun under the last Labour administration but it’s fair to say that change really began to kick in as a consequence of the austerity programme initiated by the current administration. Central Government departments and local authorities had already started exploring new ways of owning and occupying their property in the same way as their private sector contemporaries. Now they were incentivised to respond to an administration that was not only prepared to cut their budgets but was introducing frameworks and legislation that encouraged them to innovate and pioneer a new generation of agile workplaces. In our first Insight Briefing, produced in partnership with Connection, we look at how these forces for change have catalysed a new approach and challenged the idea that innovation in workplace design and management is primarily the preserve of the private sector.

November 2, 2015

The October 2015 issue of Work&Place is now available to view online ⁰

by Mark Eltringham • News, Premium Content, Work&Place

The new issue of Work&Place is now available. As ever it has informed and challenging contributions from some of the world’s greatest workplace thinkers. Antony Slumbers challenges the idea that an uncertain workplace is something of which we should be afraid; Giuseppe Boscherini considers how we choose where to go to have our best ideas; Beatriz Arantes takes a journey into the inner world of neuroscience and considers what it might mean for how we work; John Eary shares research on the link between personality and performance in agile workers; Amanda Sterling considers how workplace transformation is manifesting itself in New Zealand; Kati Barklund explores the relationship between workplace design and HR metrics; Paul Carder discovers the missing links between economic activity and the workplace; Sue Gregson weighs up the implications of an updated green building standard; and I look at how changing demographics are reshaping Government policy worldwide.

November 1, 2015

UK productivity undermined by rule-heavy workplaces, claims report ⁰

by Mark Eltringham • Events, News, Workplace

Employers can unleash the productivity of their workers by allowing them more scope to use their initiative, create more stimulating work and reduce the burden of unnecessary rules and procedures, according to a new report which considers productivity from the employees’ perspective. The latest Employee Outlook Survey from the Chartered Institute of Personnel and Development (CIPD), surveyed over 2,000 UK employees, asking what enabled them to be most productive. The most common responses were interesting work (40 percent), being able to use their own initiative (39 percent) and being given tasks which complement their skills (25 percent). On the other hand, the most common hurdles to employee productivity were unnecessary rules and procedures (28 percent), not having the resources available to do their jobs (28 percent) and office politics (24 percent).

October 29, 2015

Facilities management must become more strategic or risk becoming irrelevant ⁰

by Mark Eltringham • Facilities management, News, Technology, Workplace design

A new report claims that there are persistent and well-founded perceptions at boardroom level that facilities management is a support function with little or no strategic relevance and that this poses a serious risk to the discipline. While this may raise few eyebrows amongst those who have been aware of the problem for many years, what is startling is that the report comes from the International Facilities Management Association. The report, Redefining the Executive View of Facility Management, authored by Richard Kadzis, highlights the long reported mismatch between this perception and that of facilities managers themselves who believe they represent an industry that continues to adapt to a changing world and add value to the organisation. Conversely, senior executives see FMs as ‘glorified custodians’ whose performance should be measured in terms of the money they save the organisation.