The way to measure an employer’s speed of innovation includes how they find talent, their appraisal process, how employees recommend the organisation they work for to others, and how much employees collaborate, claims a new European study by Cornerstone OnDemand and IDC. “Future Culture: Building a Culture of Innovation in the Age of Digital Transformation” explores the relationship between European organisations’ speed of innovation and talent management, with the research showing that firms with a steady stream of new products and services are more likely to have an ongoing feedback process with employees, rather than an annual performance review, while organisations with a slower rate of innovation often use coaching and mentoring to develop employees.

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Almost half (49 percent) of companies are struggling to find skilled workers as digitisation and automation cause significant change in the skills businesses look for in professionals, according to new data from Robert Half UK. As a result, one fifth (21 percent) are now looking to recruit candidates with exceptional soft skills, with a view to developing the desired technical skills on the job. In the Robert Half research, UK business leaders consider an openness to new ideas (28 percent), an openness to change (26 percent) and good communication abilities (19 percent) as key attributes and will prioritise these areas when considering new talent. Digitisation and automation are rapidly evolving the business world. Companies are having to quickly adapt to the changing world of work, and are looking for employees who can keep pace,” says Matt Weston, UK Managing Director at Robert Half.

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A new Gallup report reveals the growth of AI is not seen as a disadvantage for employees. The real problem is lack of emotional intelligence in management, with managers failing to move beyond the role of “task manager” and adopt the coaching perspective they need in order to future proof the workforce. The Real Future of Work study interviewed 4,000 working adults in the UK, France, Germany and Spain to understand how employees are being managed and the subsequent impact this might have on the future. Worryingly, one in four UK employees say they only receive performance feedback from their manager once a year or less, a further 20 percent claim it’s only a “few times a year”. Almost one in five (19 percent) UK workers predict technology will increase the risk of losing their job – the highest in the European countries surveyed and more than double those concerned in Spain. When asked how technological changes will influence work in the next three years, seven out of ten workers in the UK felt it will increase their productivity followed by France (66 percent), Spain (51 percent) and Germany (37 percent).

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Companies will need more, not less people, in the near-term to meet the demand stimulated by automation, claims a new report from ManpowerGroup. The report – Robots Need Not Apply: Human Solutions in the Skills, found that 91 percent of employers in the US will maintain or increase headcount in the next two to three years as industries shift to more advanced, automated processes. The report provides a real-time view of the impact of automation on headcount, the functions most affected and the soft skills that are both of greatest value and hardest to find. Frontline and Customer-Facing functions anticipate the most growth as organisations place higher value on customer service and human interaction. Manufacturing and Production functions are close behind. Back-office functions that are routine or add less value to customer interactions are under greatest threat as organisations implement new technology to drive efficiency. In this Skills Revolution the best blend of high-tech and high-touch will be the combination of human strengths with technical and digital know-how: 61 percent of companies say communication skills, written and verbal, are their most valued soft skill followed by customer service, collaboration and problem-solving.

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Robots will not as feared steal people’s jobs and will eventually improve productivity, but they will undercut workers’ contribution sufficiently to depress their wages. According to the third report in Barclays Impact Series, titled Robots at the gate: Humans and technology at work, technology is fundamentally re-shaping the nature of work, and the implications of this re-shaping process will accelerate in coming decades. The report authored by Barclays’ Research team and supported by the Barclays Social Innovation Facility sets today’s technological advancements in the context of historical precedent and argues that robotics and Artificial Intelligence do not portend a jobless future. However, these new technologies have important macroeconomic consequences, such as wage disinflation, which will likely continue in the years or even decades to come. The report also argues that productivity spurts lag behind technological leaps, as it can take years or even decades for an economy to figure out how to best use a new technology. Eventually, economies of scale are reached, consumer behaviour adapts, companies refine their business models and productivity growth finally kicks in. (more…)