December 16, 2019

Avoiding the minefield of WhatsApp communications

by Louise Lawrence • Comment, Legal news, Workplace

Whether to keep colleagues updated or to share a new idea, WhatsApp groups are increasingly becoming a go-to communication tool in the workplace. There are benefits to having such informal communication channels – they can be less hierarchical and improve cohesion within the team, as well as being a fast and easy way to communicate and share images. On the flip side, the lack of formality means that there are risks associated with them. More →

December 11, 2019

Tech trends to watch that will disrupt 2020 and beyond

by Dave Coplin • AI, Comment, Public Sector

The next decade promises to offer both incredible opportunity and challenge for all of us. Technologies like artificial intelligence will no longer be considered new but will instead be at the heart of some huge disruptive changes that will run right through our society. In particular, AI will start to enable the automation of many things that were previously deemed too complex or even too “human”. We’ll see these changes and tech trends at work – traditional professions like accountancy, lawyers and others will over time, see significant portions of what they do be taken over by virtual robots. Vocations such as lorry drivers, taxi drivers and even chefs may disappear as machines are introduced to perform the same function but with more consistent results and less risk. More →

December 10, 2019

Wellbeing is increasingly in the hands of HR and the future looks bright as a result

by Chris Pinner • Comment, Wellbeing

The future of workplace wellbeing is in HR’s hands; hence, the discipline is even more pivotal to organisational success. As admin and payroll become increasingly digitised and automated, time can be spent more effectively, supporting good people to do good work. Influential people are now catching on to the importance of wellbeing. New Zealand’s Prime Minister Jacinda Ardern told More than GDP, “We need to address the societal wellbeing of our nation, not just the economic wellbeing”. Her government will set a budget to measure wellbeing and the long-term impact of policy on the quality of people’s lives. More →

December 9, 2019

Do emails outside of work hours breach employment law?

by Darius Whelan • Comment, Technology, Wellbeing

It is common for many employees to send, read and reply to work emails at all hours of the day and night, including weekends. This change in work culture developed in recent decades and has accelerated with the advent of smartphones. But is this a breach of employment law? The short answer is that “it depends” and we need some test cases to clarify the situation, not least in the UK. Some workplaces have a culture of long working hours and it can be difficult for an individual employee to go against it. The contract may refer to a 40-hour week but the reality may be very different. Smartphones and other digital devices have contributed to a culture of “digital presenteeism”. More →

November 29, 2019

For the love of workplace art, where have all the walls gone?

by Chloe Adams • Comment, Wellbeing, Workplace design

A survey exploring art in the workplace (‘Making Art Work in the Workplace’) conducted by the British Council for Offices (BCO) found that almost 88 percent of respondents felt that “art is more relevant in the workplace than ever before”. Yet, with the arrival of the generic modern office, full of open plan space and glass partitions, we frequently find ourselves rather short of walls on which to hang any workplace art in the first place. “There are no bloody walls left’ and those that are left are glass,” protests Jack Pringle of architects Perkins+Will, pointing to the fact that traditional hanging space is on the decline.

November 28, 2019

The four day week will make management support more important than ever

by Adrian Moorhouse • Business, Comment, Wellbeing

With work collaboration tools like Facebook Workplace growing more common and constant out of hours access to work emails, it is increasingly difficult to distinguish between work and leisure. This lack of separation between the office and home risks creating a situation where we have less time to unwind. So it’s not surprising that the World Health Organisation officially classified burnout as an occupational phenomenon. Rising workloads, limited staff and resources, and consistently long hours are all contributing to half a million people in the UK suffering from work related stress, with 15.4 million working days lost as a result. Business and politics are hoping to buck this negative trend by finding ways of improving people’s work-life balance – most recently by experimenting with a four day week. More →

November 27, 2019

Designers may be ignoring leadership style in quest for productive workplaces

by Jayne Smith • Comment, Workplace design

Leadership styles are not considered in the design process for productive workplaces despite the majority of organisations agreeing they have a major impact on productivity. These are the latest findings in report authored by Leeson Medhurst, Director of 36 Workplace, The United Workplace (TUW) and WORKTECH Academy. Productivity – linking Workplace Design to Leadership (registration) is the next chapter in a research conversation presented and discussed at WORKTECH London this week. The new report builds on “The Puzzle of Productivity: What enhances workplace performance?” that pointed to leadership as the major factor influencing workplace productivity. More →

November 25, 2019

Working carers occupy a blind spot and are suffering because of it

by Vivek Patni • Comment, Wellbeing, Workplace

The working world has changed almost beyond recognition over the past half century. Historically, employers had to fulfill two criteria to attract the best talent: be large or have a well-known brand and pay well. Of course, priorities have shifted. Growing demand from staff for a healthier work/life balance including for the country’s working carers has resulted in flatter hierarchies and a more relaxed atmosphere, even in the largest firms. More →

November 22, 2019

Office design can be a vehicle for equality and change

by Jeni Durksen • Comment, Workplace design

The way companies design physical environments is a direct reflection of their values and beliefs. Inequality is hardwired into the “standard” office layout, with perimeter offices and fixed desks offering limited settings for unstructured collaboration and recreation, further perpetuating the issue. Modern office design often favours extroversion and emphasises a hierarchy with values that benefit only a small portion of the overall workforce, contributing to organisation-wide imbalance. So how do we create more inclusive workplaces that can be leveraged as vehicles for change? More →

November 21, 2019

Merging workplace cultures and breaking habits

by Andrew Mawson • Comment, Facilities management, Workplace design

Human beings are hardwired to be creatures of habit. From birth, we learn behaviours and develop routines that are reinforced over time through repetition. Researchers at MIT claim the neurons in our brains are responsible for this process. When someone begins a new activity a certain part of the brain kicks into gear, helping them to learn the exercise quickly. But once the action is repeated successfully, the scientists found, those same neurons only really come to life at the beginning and end of the activity. This is the reason that mundane tasks, like getting dressed or driving a car often feel like they’re performed on ‘autopilot’ and why breaking bad habits is so difficult, including those we develop in the workplace. More →

November 18, 2019

The agile workplace: try to catch the wind

by Neil Usher • Comment, Workplace design

In the chilly hours and minutes, of uncertainty sang Donovan in ‘Catch the Wind’. That’s us, arriving at the agile workplace. We are all Donovan. The comment was recently made on Twitter that agile is “as natural as the wind”. Seemingly however, the anxiety and frustration generated by our experiences are proving as impossible as catching it. Change programmes issue us with a metaphorical bag to catch it in. Where the problem seems bigger we get given a proportionally bigger bag, forgetting the problem of mass.

November 16, 2019

Is IoT the answer to occupancy level issues?

by Byron BeMiller • Comment, Facilities management, Technology

A frequently heard claim from manufacturers is that all Internet of Things (IoT) technology is the panacea to occupancy level issues for owners and managers of commercial buildings. The obvious retort is “Well, they would say that wouldn’t they?” since the equipment they have on offer is produced with the sole purpose of putting a degree of intelligence into smart buildings. The benefits of making your commercial premises ‘smart’ have been aired many times – including the ability to manage in real-time systems for air quality, temperature, noise levels, fire detection, equipment failure, and lift management. While having this kind of information at your fingertips is undoubtedly useful, the management of occupancy is an area where building managers are starting to see real dividends because they are able to make major savings in running costs. More →