March 30, 2017

Social technology has the power to make the workplace more humane

by Amanda Sterling • Comment, Technology, Workplace

Social technology can, and should, make the workplace more humane. That’s because it has the potential and ability to shift the power dynamic from the few to the many. It gives more people a voice: one that they’re not afraid to use. You’ve only got to look at the uprisings, and the overthrowing of governments, in Egypt and Tunisia, to see the power of greater connectivity enabled by platforms such as Facebook. What was dubbed the Arab Spring was change on a grand scale. But, as Seth Godin points out in his book Tribes, it’s “tribes, not money, not factories,” that will change the world. The consequences of this are not lost on the people and cultural practices within organisations. The functions of how we recruit, how we learn, and how we communicate are all under pressure to bring greater humanity into the approach.

March 15, 2017

Mobile and internet connectivity should be a priority for commerical real estate ⁰

by Sara Bean • Comment, Facilities management, News, Property, Technology

Cluttons has proposed that a mobile coverage rating should be added to lettable workspace criteria, because despite mobile and internet connections being the fifth essential utility for the modern environment they are often overlooked when leasing space. With the rise of dependence on SIM-based equipment, the property firm argues that workplaces should be let with a coverage rating, measuring connectivity within a property. It argues that given the fast-paced evolving nature of the sector, landlords who invest in excellent telephony infrastructure are likely to secure tenants for longer periods and potentially achieve higher rental values. The approach is being borne out by the government recognising the importance of better mobile and internet infrastructure, by making it a focal point to extend superfast broadband to 95% of the UK by the end of 2017. This comes as no surprise given that several emerging markets are leap-frogging the adoption of technology and are quickly outpacing the UK in the sophistication of infrastructure on offer to occupiers. London is ranked near to the bottom of the internet connectivity league table when looking at Europe.

March 8, 2017

In a crowd of truths, we can discern and reclaim what it means to be human ⁰

by Neil Usher • Comment, Facilities management, Technology, Workplace design

This is the second of two responses to an excellent article by Antony Slumbers, the first being this perspective from my mirrored room, in this instance offering that his views offer a far too presumptive picture of how technology will shape our work future. The paragraph headlines are from Antony’s original article. One person’s optimism is another’s pessimism. A decade ago the dream of liberated commute-free teleworking was, to many, the nightmare of enforced seclusion to the soundtrack of the dishwasher. The deployment of robots for the performance of menial tasks creating time and wealth for leisure is another’s horror at the loss of employment and resultant anomic fragmentation and decay. The fatally pointless optimism of Candide’s Dr Pangloss was agnostic in regard to every such outcome. It was positive only because there could be no alternative, and therefore no better alternative.

February 28, 2017

A report into facilities management that is hard to swallow ⁰

by Simon Heath • Comment, Facilities management

I’ve wanted to write this piece for a while. I suspect it’ll piss a few people off. But I need to get it off my chest. I’ve held off writing it because I have been worried that it will be seen as disrespectful to the memory of a well-liked and respected member of the facilities management community, Chris Stoddart. I never knew Chris. But from what I’ve heard from those who did, his reputation is well deserved. I hope that Chris’ friends, colleagues and family will understand what I have to say and why I’m saying it. I was at last year’s Think FM event where the BIFM launched The Stoddart Review in Chris’ memory. The aim was to explore the link between workplace design and management and productivity.

February 21, 2017

What you need to know about changes to business rates and lease renewals ⁰

by Alex Watt • Comment, Facilities management, Legal news, Property

Business rates are a substantial overhead for many businesses, and therefore those occupying a property need to be aware of the impact of the 1 April rates revaluation and the forthcoming changes to the rates valuation appeals process. The revaluation may affect the level of compensation payable to some business tenants seeking to renew their leases. Current business rateable values took effect in England and Wales on 1 April 2010, based on rateable values on 1 April 2008. However, the Valuation Office Agency (VOA) is revising rateable values on 1 April 2017. While the rateable value of some properties is reducing, others (for example many London retail and restaurant premises) face a significant increase. You can check the draft values on the VOA website to see whether your property is due to change.

February 13, 2017

Neuroscience can function as a management tool for personal development ⁰

by Mike James • Comment, Workplace

More and more employers, especially big corporates, are looking at ways to improve employee satisfaction, creativity and productivity. The business of managing change in the workplace has received much attention. It’s a clever game, and one that’s fuelling a booming growth in neuroscientific consulting. Coaching staff to embrace change and think about personal growth, alongside individualised learning programmes are hot topics in the business world. Brain science is a growth industry and it’s providing interesting answers to many important questions about why affecting change in the workplace has historically suffered low success rates, and how that can change.

February 10, 2017

Reflections on the future of work from a mirrored room ⁰

by Neil Usher • Comment, Facilities management, Technology, Workplace design

This is the first of two responses to an excellent article by Antony Slumbers, in this instance offering that his views offer too conservative a view of how technology will shape the future of work. Dr Pangloss, the teacher of metaphysics in Candide, Voltaire’s hilariously sarcastic attack on Leibnizian optimism, offered a timeless and universal explanation of the most cruel and tragic events as “the best of all possible worlds”. I would argue however that far from creating a landscape of optimism, it facilitates a dismissal of all significant change as an irrelevance given that effectively we have no option other than to happily accept it. For example, whether property transitions to a service or remains locked in its existing institutional quagmire, it doesn’t matter. Either way its fine as it’s the best we can hope for. Accept it, happily. A Panglossian future only looks appealing if you’re –well, Dr Pangloss.

January 20, 2017

The facts about sit stand work are already lost in the stream of narrative ⁰

by Mark Eltringham • Comment, Knowledge, Wellbeing, Workplace design

Toss a sliver of information into the great stream of accepted public narrative and see what happens to it. There it goes, briefly visible on the surface then consumed; part of the stream but no longer to be seen. A perfect example of this is provided by a recent piece of research carried out by the Texas A&M Health Science Center School of Public Health into the effects of standing at work on a small sample of call centre workers. While the results of the study are impressive, notably a 46 percent increase in productivity, by the time the story was reported on Inc.com, the 167 call centre workers had suddenly morphed into ‘everybody’. It should go without saying that the headline ‘Your Productivity Will Increase by 46 percent if You Stand at Your Desk’ does not reflect the conclusions of the original research. The statements by the researchers suggesting that the study is significant with regard to call centre staff but merely indicative of a wider issue go ignored.

January 17, 2017

The very idea of a universal workplace is seriously flawed ⁰

by Kyle Pinto • Comment, Flexible working, Technology, Workplace design

The debate around designing a workplace that works for millennials and now Gen Z is a public one. Every week a new article highlights what is required to create a workplace that millennials want. However for large companies with a diverse workforce, more than the desires of just one generation must be considered to make the workforce effective. Is it possible to create a universal workforce that can work across generations to serve the needs of all employees, and should that be the goal for workplace design? Right now, we know that tech firms are drawing more top talent than they did before. It can be seen in the a comparison of Harvard MBAs in 2007 and again in 2014 that went into banking (13 percent down to 5 percent) vs tech (up from 7 percent to 17 percent). Following their lead, broader design has shifted to adopt a tech feel in their own offices, with open layouts trending upwards. Office amenities from ping pong tables to slides are also rising as companies try to bring a fresh approach to the workplace.

December 23, 2016

Presenteeism doesn’t aid productivity, so employers should set workers free ⁰

by Mark Eltringham • Comment, Flexible working

At this time of year, the days are short, the morning commute can be hellish and traffic grid-locked. Wouldn’t it be ideal if more employers recognised this and offered a solution involving flexible hours, remote collaboration or even home-working? And not just at Christmas, but the whole year round? More and more companies are switching on to the benefits this can bring in terms of their employees’ well-being and productivity. Firms can allow colleagues to occasionally work from home or a third place, provide tools that enable them to work remotely and support an agile working agenda. This can be done in parallel with making provision for a hi-tech and collaborative workplace where colleagues can get together regularly to connect, get work done and be part of an effective team.

December 15, 2016

Commuting – stressful, annoying or just another opportunity? ⁰

by Mike James • Comment, Flexible working, Wellbeing

Unless you work at home you will have to commute to work in some form or another and for many people this part of the day can become such a negative factor it can impact on productivity, job satisfaction and even cause depression. However, what if we tried to look at commuting in a different light? What if we took a step back and attempted to turn all those wasted hours into something good and maybe even something productive? Depending on what source you read and when the study was done the average commute in the UK is between 50 minutes and 1 hour 38 minutes. This mean in any given working week most people are spending around 10 to 16 hours getting to and from work. If this amount of “down time” appeared during the working day business owners and managers would take it very seriously indeed. However, as the time falls outside of the employees work remit and essentially the company doesn’t need that person before and after work it is not discussed. The problem is, employees do feel like it is part of the working day and this leads to resentment, stress, fatigue and possible depression not to mention lower productivity.

December 12, 2016

Can an organisation simply buy employee motivation? ⁰

by Matias Rodsevich • Comment, Workplace

It’s the end of the year and like in most companies it’s probably time to start calculating and reassessing your employee’s compensation. But can you actually use money to motivate and retain your employees? A study by Willis Towers Watson found that only 20 percent of employers in North America actually believe merit pay is effective in driving high performance. Traditionally money was seen as the main incentive used to motivate employees. Higher productivity results in higher salaries and bonuses. For companies, it’s been used as the main tool to attract, retain and engage their people. Today we’ve learned that the key to motivation is much more complex than that.