November 25, 2016

Workplace professionals should look to the consumer sector for boosting engagement ⁰

by Jeff Flanagan • Comment, Facilities management, Workplace, Workplace design

More and more businesses are recognising the power of the workplace experience to drive employee performance and engagement. Global brand Airbnb, for example, has now renamed its head of human resources as “chief employee experience officer.” This is good news for workplace design and management professionals. We are well placed to capitalise on this shift in business opinion, but if we want to make a tangible impact, we need to bring practical solutions to the table. First and foremost, these need to be backed up by research. There have been few studies specifically into what makes a healthy and productive work environment. However, there are a number of research projects that examine how a human being’s surroundings impact their mood and behaviour, and in particular how consumer environments shape customers’ perception of and engagement with a brand. As workplace professionals, we can learn a great deal from this consumer research and this is why workplace design and management teams should look towards consumer-facing industries for inspiration.

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November 10, 2016

If we want to maximise productivity and wellbeing, how many hours should we work? ⁰

by Mike James • Comment, Flexible working

Some people cling to the idea that if you want to get more work done, the obvious solution is to put in more hours. But if that’s true, why are a number of companies in Sweden reducing their working schedule from eight hours a day to six? Is Sweden that economically successful that they can afford to give their staff a quarter of the day off? No – something different is going on. But to understand it, we need to look at where the idea of the eight hour working day and its association with productivity comes from. During the late 19th century, there was an increased demand for worker’s rights, and the debate about working hours was right at the heart of it. Improvements were slowly made, as standard 16-hour-a-day shifts reduced and reduced. As the 20th century arrived, significant progress had been made, but even then many stubborn companies held on to older working practices. Ten-hour, six-day-a-week schedules were still common.

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November 9, 2016

Will Brexit mean business as usual for employment law? ⁰

by Michael Farrelly • Comment, Legal news, Workplace

The decision by the UK electorate to leave the European Union has created widespread uncertainty in almost all areas of law, with employment law particularly affected. A large amount of present UK employment law has its base in EU law, which means a withdrawal from the EU could result in UK employment rights no longer being guaranteed by the EU. This leaves both employees and employers in a state of flux and uncertainty, and the approach that has thus far been taken by the government appears to have been driven, to a very large degree, by a desire to create a sense of continuity. Both the Prime Minister Theresa May and Secretary of State for Exiting the European Union, David Davis, have repeatedly sought to offer reassurances that the rights of workers will remain largely unchanged post-Brexit. Given the political situation, however, it is entirely possible that this may end up being simple rhetoric rather than a deliverable result.

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November 4, 2016

Lack of flexible working a major reason for junior staff’s discontent ⁰

by Sara Bean • Comment, Facilities management, Flexible working, News, Wellbeing, Workplace

As we highlighted last month, it seems that flexible working is becoming the 21st century equivalent of the ‘executive washroom,’ with only the more senior members of staff being afforded that perk. Now a new survey suggests that a lack of opportunity for agile working is one of the reasons why junior members of staff are the least happy people in the workforce. There appear to be a variety of factors contributing to this, including: low pay; individuals feeling overworked yet, significantly, unfulfilled and undervalued and of course the denial of flexible working measures. For Office Genie’s latest research into workplace happiness, UK workers were asked how they felt before and after the working day and junior staff members selected ‘quite negative’ and ‘very negative’ more than any other seniority level. Part of the reason may lie in the fact that 46 percent of junior staff report feeling overworked, however nearly a third admit to not feeling fulfilled (32 percent) or challenged (29 percent).

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October 25, 2016

Millennials have just the same needs for peace and quiet as everybody else ⁰

by Steven Lambert • Comment, Wellbeing, Workplace design

Asked for the dream millennial workplace, most people would probably envision a brightly coloured open environment with pool tables, bean bag chairs and maybe a small basketball court. But it turns out that young people in the workplace have the same psychological requirements as the old crowd, and may even be more sensitive to distractions. A recent study by Oxford Economics suggests that distractions in the workplace are seriously hindering people’s ability to concentrate and perform, with little recognition from above. The transition to open offices since the end of the 20th century and the environmental factors they bring into play may be affecting people’s mental health, reducing employee happiness and thereby the bottom line of business performance.

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October 24, 2016

How and why employee fitness became part of the corporate agenda ⁰

by Michael Page • Comment, Wellbeing, Workplace design

As the national obesity crisis worsens and a regular flow of statistics inform us that we’re a nation in trouble, with no demographic escaping the threat, we seem to have become obsessed with how fit or unfit we are. This is reflected in our growing interest in how many calories we consume and how much exercise we manage – right down to how many steps we take a day. No surprise then that this interest has started to manifest itself in the workplace where employee fitness appears to be an issue addressed in the boardroom. Last year, research carried out by The Workforce Institute at Kronos revealed that almost 75 per cent of workers (a total of 9,000 were questioned) believe that wearable technology, designed to capture vast amounts of biometric data and manage health risks, could lead to increased efficiency and productivity in the workplace. Measuring levels of physical activity is but a small part of the obsession with health and well-being which has infiltrated the workplace overall. There is also physical evidence, from the desks that we sit at to issues of bicycle storage and showering facilities, that we are mindful of our health.

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October 19, 2016

Where are zero hours contracts and the gig economy taking us? ⁰

by Mike James • Comment, Flexible working

Zero-hours contracts have had a bad time in the press. Mike Ashley, founder of Sports Direct, has taken a pounding after uproar over workers conditions, and after vehemently defending his position, he is remarkably making a U-turn, ditching the controversial zero-hours employment arrangements. A large number of companies new also turning their backs on zero hours, including Cineworld, Greene King and Wetherspoons. Casual work isn’t a new phenomenon. In fact, the secure, jobs-for-life of post-war Britain lasted merely a few decades. Prior to the 1940s casual work was the longstanding nemesis of the working class. The welfare state and the much-cherished political mantra of full employment emerged in a post-war, golden age. In the 1980s capitalism found its sway. Margaret Thatcher redefined worker’s rights, and it paved the way for employers to benefit again from a more flexible workforce and ultimately what we now refer to as the gig economy.

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October 11, 2016

Weird science; how workplace professionals are in danger of obsessing about data ⁰

by Jess Brook • Comment, Workplace, Workplace design

There’s been a series of reports recently and a lot of PR to back them up, plus we’re headed at pace into the workplace event season. Pretty soon we will be neck deep in data. And misleading headlines. Some of it is good. Some of it is bad. We need to be wary of the data, the science behind some of it and the wild claims made as a result. There’s a great piece about how big data isn’t the answer to our problems in Wired. One argument it puts forward is this: “today’s data sets, though bigger than ever, still afford us an impoverished view of living things.” It feels like there is a poor view of the workplace right now. One problem here is the commercial imperative to get results. That means the PR teams pick over the bones of what might be quite thin research and then bold arguments are extrapolated. It means detailed insights are blurred by headline grabbing claims, or simply not there in the first place.

More often it means ‘research’ doesn’t generate anything new – which is not good for headlines. So, reports are dressed up as pseudo-science. This is not just an issue unique to UK the commercial property and workplace arena either. Only recently Dana Carney has challenged her joint research into the power of body language with co-author Amy Cuddy. Carney is arguing the results of research were false, plain wrong, based on bad science. This undermines valuable work being done by other groups in the market place – i.e. the great unwashed comprising directors of estates, HR professionals and facilities managers begin to tire of data and grow a little weary of the whole experience.

It’s confusing for the very people that need informing, educating and influencing so that they make intelligent decisions about their workplaces. For example, you cannot measure 28 factors relating to physical space and then argue that it allows clients to link workplace design to key business drivers such as employee engagement and organisational commitment. To make such a leap you need to focus very hard indeed on organisational culture and the behaviours of the people in that organisation.

Too often the key themes of culture and behaviours are not so much in the back seat, but left at the kerb side as the research vehicle heads off down the highway. Criticisms of open plan and the use of offices by those in a leadership position need to be placed in the context of that organisations whole way of being. It can work if allowances are made for culture and behaviours.

Allegedly, 89 percent of senior leaders have a private office. This is not open plan. True open plan, and where benefits of open plan are seen, is when everyone exists and works on a level playing field with numerous and varied alternate work areas being made available. Again, it’s not just about the spaces available. Some companies will introduce the variety and do nothing to change with behaviour to allow people to understand, embrace and feel able to use these new and different spaces. It’s the same way the presence of a DJ and dancefloor don’t mean that people will automatically dance – just think of the bad parties with no atmosphere and awkward people.

Workplace professionals have a duty to think this data through before making any claims, arguments or indeed, any recommendations. Too many decision makers in the C-suite are saying right now: “OK, based on this data I’ll put everyone in open plan, buy sit stand desks for all and provide people with some enclosed settings and we’re good to go,” and still find the business is no more engaged or innovative because it’s not based on how the company actually operates and does not factor in people, change or culture.

We all need to check this data thoroughly before making too many easy headline grabbing and PR driven conclusions. After all, it’s not always easy to know good from bad – just ask a doctor. Doctors may know the latest scientific research but they evaluate patients at a personal level before any application – and businesses need to do the same. Likewise, an Oxbridge or Harvard professor like Amy Cuddy or Dana Carney should be generating good science, but that’s no excuse for not constantly challenging the research that comes through.

Don’t take these PR headlines about workplace for truth. Let’s be careful out there people.

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Jess Brook is Workplace Strategist at Hatch Analytics

October 7, 2016

Are we seeing the workification of home or the homification of work? ⁰

by Anna King • Comment, Flexible working, Workplace design

Thinking and theories about working environments continue to be much debated, of course. As part of this ongoing discussion, Bisley recently hosted an event at its London showroom to continue the aspects of the debate that focus on how offices seem to be morphing in to homes, and how our homes are, conversely, functioning as places of work. The panel discussion was led by Professor Jeremy Myerson of The Royal College of Art and WORKTECH Academy. He was joined by Kirstin Furber – People Director at BBC Worldwide, Sebastian Conran – a leading product and furniture designer, David Barrett – Head Buyer of Living, Dining and Home Office at John Lewis and Amelia Coward – Founder and Creative Director at Bombus.com.

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October 5, 2016

An enlightened approach is needed for the new era of artificial intelligence ⁰

by Mark Eltringham • Comment, Technology

One of the explanations for both Brexit and the once implausible idea of an obvious demagogue like Donald Trump assuming the world’s highest office is that we now live in a post rational world. In plain parlance this was best summarised by Michael Gove’s proclamation during the Brexit debate that we have all had enough of experts, but a growing number of intellectuals are starting to question whether we are seeing the roll back of the Enlightenment. The suggestion is, that in a world awash with information, we are retreating to a more visceral worldview. If the facts don’t fit with the way we feel, then they just have to go. While rationalists continue to invoke the ideals of Descartes, Locke, Hume, Paine, Voltaire and Spinoza, they are often doing so in a self-imposed echo chamber and so are genuinely horrified to find that there is an outside world that has little time for Reason with a capital R. This explains all you need to know about the post Brexit meltdown.

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October 4, 2016

Motherhood or livelihood? Pregnancy discrimination in the workplace ⁰

by Tar Tumber • Comment, Legal news, Wellbeing, Workplace

Recent research by the Commons Women and Equalities Committee suggests that around 54,000 expectant and new mothers have no choice but to leave work due to pregnancy discrimination or concerns over the safety of their children; and shockingly, this figure has doubled in the last decade alone. Other research carried out by the Equality & Human Rights Commission (EHRC) and the former Department for Business, Innovation and Skills shows that despite 77 percent of working mothers reporting potentially discriminatory or negative experiences, only 28 percent raised the issue with their employer, and less than 1 percent pursued a claim through the tribunal system. As a mother of two young children, this is a topic very close to my heart. I have worked in HR for over 18 years now, and advised on all manner of employee relations issues and know from personal experience that being pregnant and suffering discrimination or redundancy is not at all unusual.

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September 27, 2016

Businesses failing to look at workplace effectiveness in the right way ⁰

by Tim Oldman • Comment, Facilities management, Property, Workplace design

This month, the director-general of the Confederation of British Industry (CBI), Carolyn Fairbairn, suggested that productivity growth across all parts of the UK economy should be the number one priority for business and government. And the CBI isn’t alone in emphasising the importance of honing in on and tackling the ongoing productivity problem. According to the Organisation for Economic Co-operation and Development’s (OECD) economic forecast summary, published earlier this summer, productivity has been exceptionally weak since 2007 and doesn’t show much sign of abating nearly ten years later. Labour productivity per employee has failed to markedly rise since the global downturn and the UK is still miles behind the G7 average – that’s according to the Office for National Statistics (ONS) quarterly figures and CBI data. So, to echo Fairbairn, reviving British productivity is essential to sustain growth and living standards.