March 1, 2017

Employers not ready for digital disruption, where tech and people work side by side ⁰

by Sara Bean • Facilities management, News, Technology, Workplace, Workplace design

Very few organisations are ready to manage a workforce where the latest technologies and people work side by side. Just 13 percent of UK companies are ready to respond to digital disruption and create “the organisation of the future”; despite 88 per cent believing this has become a priority. This is according to the 2017 Deloitte Global Human Capital Trends survey, which tracks the top trends shaping the agenda for HR and business leaders. However, while UK companies believe they are ill-prepared for the change brought by digital disruption, this has not stopped many of them from embracing disruptive technologies. 42 per cent report that they have adopted robotics, cognitive and artificial intelligence (AI) technologies within all or parts of their workforce. Another 42 per cent are running pilots in certain areas of their organisation. But only 16 per cent say they are ready to manage a workforce with people, robots and AI working side by side.

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February 24, 2017

White paper: a new world of learning environments ⁰

by Oliver Ronald • Briefing, Insight Briefings, Premium Content, Workplace design

The traditional structures of work and education were forged in the fires of the Industrial Revolution. They shared many characteristics. They were rigid, hierarchical and based on a patriarchal approach to achieving their aims. In education, this manifested itself in the traditional didactic form that was, until recently, seen as the ideal model, based on teachers, tutors and lecturers imparting knowledge and learning to their pupils and students as part of an agreed curriculum and to an approved timetable. How well this process turned out was checked with periodic testing. For some time now, people have been questioning this structure and, with it, the design of learning environments. Over the past few decades, we have not only developed the technologies to allow us to learn in new ways, we have also developed a far better understanding of the processes involved.

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February 21, 2017

Older workers increasingly marginalised at work despite their growing numbers ⁰

by Neil Franklin • Wellbeing, Workplace design

Older workers are at risk of being marginalised in the workplace according to a new survey of office workers from workplace consultants Peldon Rose, which claims that there are significant differences in the wellbeing, attitudes and motivations of the workplace’s oldest and youngest employees. The over 50s now account for more than 30 percent of the UK’s working population (9.4million people), but according to the study older workers are the least content of all employees with less than a quarter (23 percent) of the 55+ age group feeling appreciated by their company and 80 percent suffering from or having suffered from workplace stress. In contrast, the workplace’s newest recruits, the under 25 year olds, are the office’s most positive employees with over half (55 percent) feeling appreciated by their company and 60 percent – the lowest of all age groups – suffering or having suffered from workplace stress.

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February 16, 2017

Employees prefer effective workplace technology to wacky office design ⁰

by Sara Bean • Facilities management, News, Technology, Workplace, Workplace design

The majority (79 percent) of workers say reliable and modern technology is more important to them than office aesthetics, while accessories such as ping pong tables, slides, hammocks and wacky office designs may look good in pictures, but they don’t necessarily make employees any happier or productive. The is according to a survey, conducted by storage firm Kiwi Movers, which found that 86 percent of UK adults who work in an office said fun features were of no specific value to their working life, 11 percent said they were nice-to-have and of some value and 3 percent said they were very valuable. The most popular office perks are those offer an immediate tangible benefit to the employee, but even so, as many as 23 percent don’t take advantage every day; while 71 percent overall said they’d like more space in their office and of those, 58 percent believe that could be achieved by removing non-essential items. The research also found that younger workers were more likely on average to take advantage of ‘environmental’ perks like chill out areas and recreational equipment.

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February 10, 2017

Reflections on the future of work from a mirrored room ⁰

by Neil Usher • Comment, Facilities management, Technology, Workplace design

This is the first of two responses to an excellent article by Antony Slumbers, in this instance offering that his views offer too conservative a view of how technology will shape the future of work. Dr Pangloss, the teacher of metaphysics in Candide, Voltaire’s hilariously sarcastic attack on Leibnizian optimism, offered a timeless and universal explanation of the most cruel and tragic events as “the best of all possible worlds”. I would argue however that far from creating a landscape of optimism, it facilitates a dismissal of all significant change as an irrelevance given that effectively we have no option other than to happily accept it. For example, whether property transitions to a service or remains locked in its existing institutional quagmire, it doesn’t matter. Either way its fine as it’s the best we can hope for. Accept it, happily. A Panglossian future only looks appealing if you’re –well, Dr Pangloss.

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February 9, 2017

Interruptions may actually improve team decision making, claims study ⁰

by Mark Eltringham • News, Workplace design

Teams make better decisions if they are interrupted with advice during their task, rather than advised before it, new research from UCL School of Management claims. In a study published in the journal Organizational Behavior and Human Decision Processes, Professor Colin Fisher of UCL looked at the timing and impact of formal interventions in decision-making groups. He found that giving teams advice ahead of time to prevent problems from emerging doesn’t work as well as interrupting them with in-process interventions.Decision-making groups value interruptive advice more, which leads them to share more critical information and make better decisions, compared to groups getting the same advice before they begin their task – even when the difference between receiving the information was only a few minutes.

“The findings go against the conventional wisdom that prevention is always better than cure. Teams that were interrupted had more productive discussions on a variety of measures, improving the quality of the decisions they made. Surprisingly, it didn’t matter specifically how long we waited to intervene, so long as the group had already begun its discussion,” said Professor Fisher.

To investigate, he conducted experiments with 124 three-person groups who made two decisions about opening a fictitious new gourmet restaurant. To reveal the best choices, members had to pool their individual information.

Groups received advice either before their discussion, or at varying points during their discussions. Videos of discussions were used to measure the discussion length, level of advocacy, and amount of information shared, all of which predicted the likelihood of choosing the correct answer.

“Future research should examine in-process interventions outside of the laboratory and investigate on-going teams working on a variety of tasks, from brainstorming to problem solving,” concluded Fisher.

January 30, 2017

One Public Sector Estate programme now includes around three quarters of UK local authorities ⁰

by Mark Eltringham • News, Property, Public Sector, Workplace design

The UK Government’s groundbreaking One Public Sector Estate (OPE) project now includes around three quarters of the country’s local authorities following the announcement that a further 79 councils will join the programme. One Public Estate is a national programme jointly run by the Cabinet Office Government Property Unit and the Local Government Association (LGA). It supports joint working across central and local government to release land and property and boost economic growth, regeneration and integrated public services. It encourages public sector partners to share buildings, transform services, reduce running costs, and release surplus and under-used land for development. Partnerships joining the programme will receive funding and practical and technical support to unblock barriers and deliver ambitious ‘transformational projects’.

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January 30, 2017

The Boston Consulting Group: pushing the art and science of workplace design ⁰

by Jo Sutherland • Case studies, Features, Workplace design

This month, The Boston Consulting Group (BCG) opened its doors to its latest office in what’s been described as the new heart of New York; namely, the up-and-coming Hudson Yards development. Thought leaders from the world of workplace design including a representative from including Workplace Insight were invited to the launch of the new workspace to find out how the world’s leading advisor on business strategy has pushed the art and science of workplace design. BCG, which is consistently ranked near the top of Fortune’s annual Best Companies to Work For survey, worked with an array of experts for input into the design and use of innovative technologies, including Gensler, Humanyze and Unwork. Leesman was brought in to offer a neutral voice when the project was already in motion to validate the design proposal.

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January 25, 2017

The office of the future should be defined by the age of its inhabitants. But not in the way you think ⁰

by Mark Eltringham • Flexible working, News, Workplace design

The office of the future is most commonly seen as the habitat of Millennials. But there are all sorts of flaws in this assumption. Apart from the casual stereotyping of a diverse demographic of people, the most glaring is the fact that the workforce is ageing rather than getting younger, and that most offices must now meet the needs of a wider range of age groups than at any time in their history. A new report from Totaljobs seeks to redress the balance in this regard. It suggests that some of the key features of the office of the future will not be slides and ping pong tables but flexible working areas, quiet spaces, spas and private medical rooms. The study claims that the fixation with Millennials means that a large number of older workers now feel that the design of offices does not meet their needs.

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January 25, 2017

Physical spaces should be designed to support the digital workplace ⁰

by Sara Bean • Flexible working, News, Technology, Workplace, Workplace design

In an era in which the digital workplace is just as prevalent as the physical office, organisations that create spaces, technologies and social networks specifically focused on enabling more collaborative work, perform above their direct competitors in their respective industries – in employee connectedness and responsive leadership. This is according to research conducted by Nick van der Meulen of Rotterdam School of Management, Erasmus University (RSM) and MIT’s Center for Information Systems Research (CISR). The report assessed on a basis of five indicators, including growth in market share, profit growth and employee satisfaction, and found that trusting employees by giving them autonomy is the key to making a success of the digital workplace. The survey of 313 organisations showed that the high-performing organisations have an integrated and company-wide approach to greater employee connectedness.

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January 24, 2017

The impact of technology on corporate real estate: A Panglossian future? ⁰

by Antony Slumbers • Features, Property, Technology, Workplace design

Amos Tversky and Daniel Kahneman introduced the concept of Loss Aversion in 1984, highlighting people’s tendency to strongly prefer avoiding losses to acquiring gains. Most studies suggest that losses are twice as powerful, psychologically, as gains. Lose £100 and we will feel a remorse that easily outweighs winning £100. In a similar fashion we find it very hard to see future positives when confronted with short term loses. We understand easily what we have lost but cannot imagine what there is to be gained. Furthermore, as Frederic Bastiat wrote in an 1850 paper, “That Which is Seen, and That Which is Not Seen”, man has a tendency to “pursue a small present good, which will be followed by a great evil to come, rather than a great good to come, at the risk of a small present evil”. Put these together and it is no wonder that, by and large, the future of work, corporate real estate and the workplace is so widely misunderstood.

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January 20, 2017

The facts about sit stand work are already lost in the stream of narrative ⁰

by Mark Eltringham • Comment, Knowledge, Wellbeing, Workplace design

Toss a sliver of information into the great stream of accepted public narrative and see what happens to it. There it goes, briefly visible on the surface then consumed; part of the stream but no longer to be seen. A perfect example of this is provided by a recent piece of research carried out by the Texas A&M Health Science Center School of Public Health into the effects of standing at work on a small sample of call centre workers. While the results of the study are impressive, notably a 46 percent increase in productivity, by the time the story was reported on Inc.com, the 167 call centre workers had suddenly morphed into ‘everybody’. It should go without saying that the headline ‘Your Productivity Will Increase by 46 percent if You Stand at Your Desk’ does not reflect the conclusions of the original research. The statements by the researchers suggesting that the study is significant with regard to call centre staff but merely indicative of a wider issue go ignored.