October 11, 2013

Highest take up of regional office space for five years

by Sara Bean • Facilities management, News, Property

Increasing occupier confidence is leading to the highest take up of regional office space for five years. According to property consultants GVA’s latest quarterly review of the “big nine” regional office occupier markets, total take-up in the third quarter of 2013 was 7 per cent above the five-year quarterly average at 1,737,000 sq ft. Particularly encouraging, say the analysts, has been a recovery in markets that have been subdued for some years. Carl Potter, GVA’S National Head of Offices commented: “In general many are now gearing up for the next phase of activity, although there still remains a real prospect that a lack of appetite for new speculative development will lead in some markets very quickly to a shortage in Grade A supply.” More →

October 10, 2013

Why the serviced office sector needs to put more effort into its customer service

by David Saul • Comment, Facilities management, Flexible working

Serviced offices at Cheapside

It’s National Customer Service Week, a week-long initiative set up to inspire businesses to take a step back, look at their customer relations and promote excellence in customer service amongst their teams. Across every business in every sector, excellent customer service is key to gaining and retaining custom, and this is particularly the case when it comes to the serviced office industry. Average customer retention rates are just eight months in the officing sector, so addressing this through improved customer service can have a huge impact on the bottom line. I believe the serviced office industry can do more. There is a danger that low retention rates cause companies to place a greater emphasis on winning new businesses, with existing clients’ needs coming second place. More →

October 9, 2013

New CIOB survey lifts lid on extent of corruption in UK construction

by Mark Eltringham • Architecture, Facilities management, Property

A new survey from the Chartered Institute of Building (CIOB) claims that the majority of professionals in the UK construction industry believe that corruption in the sector is commonplace. The survey, which can be downloaded in full here, found that over a third (35 percent) had personally been offered a bribe or some other form of inducement at some point in their career, while nearly two-thirds (65 percent) believed the offer of gifts and corporate hospitality to win contracts is commonplace. A similar proportion (38 percent) of respondents had come across anti-competitive practices on at least one occasion, and of those, 29 percent had experienced cartel activity in the year running up to the survey.

October 9, 2013

Joint survey investigates where energy use is on the FM agenda

by Sara Bean • Environment, Facilities management, News

The British Institute of Facilities Management (BIFM) and the National Energy Foundation (NEF) have announced a joint survey exploring FM professionals’ experiences and expectations of improving the use of energy in the buildings. Both organisations hope the findings, which will be made available in a report in January 2014, will identify new areas of focus and shed light on how FM professionals are tackling the gap between actual and predicted energy performance in the buildings for which they are responsible. According to Lucy Black, Chair of BIFM’s Sustainability Special Interest Group (SIG), the survey should help identify areas where barriers persist, and FM knowledge is strongest or needs further support. More →

October 9, 2013

iPosture generation warned to sit up straight or risk a lifetime of back pain

by Sara Bean • Facilities management, Legal news, News, Workplace

Ask anyone under twenty, “what is a VDU?” and they’ll probably think you’re referring to a “social” disease. Yet, despite the fact that tablet technology is in the ascent, the workplace procedure that is still used to help safeguard office workers from developing back, neck or other muscular skeletal problems is the workstation audit, as recommended in the HSE’s Working with VDUs guidance. Most under 25s would prefer to slump comfortably over a BYOD anyway, and as a result of these less than ergonomic habits , a massive 84 per cent of 18-24 year olds have admitted to suffering some incidence of back pain in the last 12 months, according to new research. More →

October 8, 2013

UK Green Building Council partners with Ecobuild to agree event programme

by Sara Bean • Environment, Events, Facilities management, News

The UK Green Building Council has entered into a new long-term partnership with Ecobuild, the annual event for sustainable design, construction and the built environment. The agreement means the two organisations will work closely on the programme of events for Ecobuild to promote the business case for a greener and more sustainable built environment. UK-GBC Chief Executive Paul King, who already sits on the Ecobuild Advisory Board, said: “This partnership marks the start of a new and exciting chapter in our close relationship with Ecobuild, an event which has firmly placed sustainable construction on the UK and international agenda over the past ten years.” More →

October 7, 2013

Third of Europe’s large firms have already lost data through BYOD

by Mark Eltringham • Facilities management, Flexible working, News, Technology

Bring Your Own Device remains the Gordian Knot of workplace technology. While firms have tried to label and co-opt the unstoppable propensity of employees to use their own devices for work as a way of cutting the business’s technology costs, they are paying in other ways. As we reported last week many remain unaware of the extent of the practice and of its potential to clash with company policy. Now, the full extent of the inevitable security breach inherent in either sanctioned or unsanctioned use of personal technology is becoming evident. According to a new report from Samsung, around a third of Europe’s largest companies have lost company and confidential data through the practice.

October 4, 2013

CIBSE publishes guide on energy reduction from refurbishment projects

by Mark Eltringham • Environment, Facilities management, Property, Workplace design

The Chartered Institution of Building Services Engineers (CIBSE) has published a guide on how to make the most of the energy reduction opportunities that arise during refurbishment projects. The document, called Refurbishment of non-domestic buildings, is available in print (£60) and online (£55). CIBSE president George Adams claims: “Making the current building stock consume significantly less energy contributes to our cities in the future to reduce their heat islands, lower carbon foot prints and lessen the demand on already stretched energy infrastructures. Cities are key to the world’s energy problems and therefore the buildings within should strive through continuous improvement to be as energy efficient as possible and this new guide will assist in this huge challenge.”

October 3, 2013

Where’s the desk? UK offices weighed down by paper clutter

by Sara Bean • Facilities management, News

We’ve been hearing about the paperless office for more than two decades, BYOD (or CYOD) is supposed to replace ‘dead trees’; but we’re still drowning in paper. Today, the average UK desk is weighed down by almost a stone of clutter – with over a fifth of office workers losing important documents at least once a week, according to office equipment manufacturer Brother. Recent research by the EDM Group echoed these findings, estimating that employees wasted one and a half hours a week looking for misplaced documents and information. One of the causes is the sheer amount of information and data employees now receive, with over half (56%) in the EDM poll claiming that they receive more information at work than they did three years ago. More →

October 1, 2013

Norway’s tallest tower named as one of the winners of the Nordic Built Challenge

by Mark Eltringham • Architecture, Environment, Facilities management, News

Schmidt Hammer Lassen Architects has been announced as one of the five winners of the Nordic Built Challenge with plans for Urban Mountain – the tallest tower in Norway. Nordic Built Challenge is a design contest based around the refurbishment of existing buildings. The objective of the competition is to encourage the sustainable refurbishment of some of the most common building types in the Nordic region by showcasing innovation in major projects across the region. The other four winners of the competition were Ellebo Garden Room in Denmark, Cape Green in Iceland, Fittja People’s Palace in Sweden and Equlibrium in Finland. All of the winning entries can be viewed here.

September 30, 2013

IPCC climate report: built environment has major role to play in cutting carbon

by Sara Bean • Environment, Facilities management, News

The built environment has one of the biggest roles to play in tackling global warming, said the UK Green Building Council following the publication of the UN Intergovernmental Panel on Climate Change (IPCC) report which confirms that there is at least 95 per cent certainty that human activities are its principal cause. The Summary of the Report for Policy Makers; prepared by 259 climate experts from 39 countries, warns atmospheric concentrations of carbon dioxide (CO2), methane, and nitrous oxide have increased to levels unprecedented in at least the last 800,000 years, while CO2 concentrations have increased by 40 per cent since pre-industrial times. It advises that containing these changes will require “substantial and sustained reductions of greenhouse gas emissions”. More →

September 27, 2013

What’s wrong with adopting a more positive approach to work and workplaces?

by Mark Eltringham • Comment, Facilities management, Public Sector, Workplace, Workplace design

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Has there ever been a UK government more interested in the workplace than this one? Most of it has been about cutting costs of course, so the majority of announcements emanating from the Cabinet Office have been about procurement, design and environmental performance. David Cameron even at one point announced that he wanted to measure people’s happiness. The questions needed to work out how happy we are proposed by the Office for National Statistics as a result would have had a very familiar feel for anybody who has ever completed a workplace satisfaction survey even if they miss the most blindingly obvious point that when you’re skint and in mortal fear of losing your job, most other things about work lose their lustre.