March 4, 2016

Fewer than ten percent of business processes will rely on paper by 2018 ⁰

A new report from Xerox suggests that the use of paper in business processes continues to fall away. The Digitisation at Work report claims that the move from paper to digital processes is nearly upon us although many of the 600 survey respondents admit they may not be ready for it. The report found concerns remain over paper-based processes, with cost (42 percent) and security (42 percent) cited as primary issues. Survey respondents predicted an average of nine percent of key business operation processes will run on paper in two years time. However, over half (55 percent) of the respondents admit their organisation’s processes are still largely or entirely paper-based and about a third (29 percent) are still communicating with customers via paper.This is despite the fact that 41 percent agree moving to digital workflows will cut organisational costs and 87 percent appear to have the skill sets available to make this happen.

March 4, 2016

World cities are victims of own success as high costs price out businesses ⁰

by Sara Bean • Facilities management, News, Property, Technology, Workplace

The two highest ranking global cities in the world, London and New York (as measured in the A.T. Kearney Global Cities Index), are also the most expensive for businesses and workers to occupy. According to Savills latest Live/Work Index, which measures the combined cost of residential and office rental per person per year across leading world class cities, the cost of accommodating an employee in London (US$112,800) is more than double that of Sydney, ($49,500). The average total cost of accommodation per worker, per year in the 20 cities that were measured is US$56,855, in a list that includes established world cities and some dynamic up and coming rivals, dubbed “upstarts” by Savills. The rise of the digital economy has pushed these smaller cities, such as Berlin (population 4.3 million) and Dublin (1.7 million) into the realm of world class city status; with San Francisco seeing the greatest price rise over 2015, up by 13 percent, compared to a 9 percent fall in Moscow and Rio de Janeiro.

March 4, 2016

Technology in the office failing to keep pace with the digital revolution ⁰

by Sara Bean • Facilities management, News, Technology, Workplace

Despite, or possibly because of the development of sophisticated digital handheld devices, a majority (85 percent) of UK office workers believe they would be able to perform their duties more efficiently if their workplace was equipped with better technology. In fact, 16 percent said that the technology they use at home is far superior to that provided by their employer. The research, conducted by webexpenses, found that over a quarter (28 percent) of respondents felt client relationships and sales could also benefit from a boost in technology at their organisation. When asked about what aspects of their job could be improved by better technology, 41 percent said that the management of teams and internal communications could be greatly enhanced. The workers also said that poor temperature controls (21 percent) a lack of space available in the office (20 percent), and their company’s reliance on arduous paper based processes (14 percent) were other sources of frustration.

March 3, 2016

Open plan offices linked to low engagement and workplace satisfaction levels ⁰

by Sara Bean • Comment, Flexible working, News, Wellbeing, Workplace design

As we’ve pointed out before, while open plan working can bring cultural benefits such as improved communication and collaboration; the continuing popularity of the open plan office is largely down to cost. The reason the UK has more than twice as many open plan workers as the global average is primarily due to high real estate costs. Now a new report from Steelcase suggests that space and cost-saving strategies such as open plan offices and hot-desking could be impacting workplace satisfaction and engagement. UK employees are falling below the global average for almost all workplace satisfaction metrics, reporting a lack of control over their work environment (59 percent), difficulties concentrating (43 percent) and an inability to work without being interrupted (50 percent). These three factors were found to be central to fostering an engaged and satisfied workforce. Only 29 percent of UK workers are engaged, compared to 34 percent globally.

March 3, 2016

Global lack of support by management in encouraging innovation at work ⁰

by Sara Bean • News, Technology, Workplace

Too many managers expect their employees to innovate without offering them any practical support. In a global survey by consultants O.C. Tanner published in the Harvard Business Review – a poll of nearly 3,500 people from companies in the U.S., Canada, the UK, Germany, and India found that although a majority of employees say innovation is everybody’s responsibility, not everyone actually gets the resources needed to innovate. There’s an especially large disconnect on this subject between leaders and lower-level employees. While nearly nine in ten non-managers believe they ought to be involved in innovation, far fewer (roughly six in ten) say they actually are. The research claims this applied to small as well as large companies and among all age groups. The problem the review suggests, is that most employees believe that management does not inspire them to do great work — or give them the opportunity to do so.

March 2, 2016

Effect of robots at work on people’s future wellbeing still very uncertain ⁰

by Sara Bean • News, Technology, Wellbeing, Workplace

The effects of robotics on workers’ and managers’ motivation and wellbeing are not widely known, meaning psychosocial factors related to robotics will require more attention in the field of safety and health. This is just one of the conclusions of a new discussion paper – drawn up by EU-OSHA (European Agency for Safety and Health at Work) on the influence of robotics on the future of work. While the use of robots in a complementary role would be the least challenging for society, economic and productivity pressures are likely to result instead in a substitution approach, whereby individuals and groups are replaced in their jobs by robotics and automation. Fewer workers will be needed for jobs that are routine or have clearly definable tasks, as they will be done instead by industrial and service robots. A result of this technical change will be a relative increase in the demand for highly educated workers and a reduced demand for less educated workers traditionally carrying out jobs consisting of routine cognitive and manual tasks.

March 2, 2016

Employers’ attraction and retention rates rise with flexible working offer ⁰

by Sara Bean • Flexible working, Legal news, News, Workplace

Although a quarter of UK workers now regularly work out of the office, there is a still a significant number (39 percent) who don’t know they have the right to request flexible working. Yet according to new research from UC EXPO, conducted amongst 1,000 UK office workers, job roles offering flexible working are more likely to attract a better candidate, with 82 percent of workers saying they would be more likely to take a job that offered flexible working benefits. An additional 71 percent said that the offer of flexible working would help businesses to attract a greater international talent pool. The research finds that the benefits of flexible working are more widely recognised than a year ago, with a fifth (22 percent) of those surveyed having worked at home or remotely more throughout 2015 than in 2014. Productivity concerns around employees working from home is decreasing, with over two-thirds (67 percent) believing that productivity levels either increase or stay the same when they work remotely.

March 1, 2016

Smart Cities emerging rapidly in China due to increasing urbanisation ⁰

by Sara Bean • Cities, Facilities management, News, Technology

“Smart Cities” are emerging as a major force in China. According to a recent CoreNet Global report, China’s urban population surpassed that of the rural population in 2011 and it is estimated that by 2035 there will be more than 70 percent of the population living in urban areas. That urbanisation is creating more pressure for China to leverage digital technology to create smarter cities, which are defined as metro areas that leverage digital technology and intelligent design to facilitate sustainability, along with high-quality living and high-paying jobs. Initially, there were several ‘beachhead’ cities that embraced Smart City initiatives such as Hangzhou (above), Chongqing and Chengdu. Subsequently, the China Central Government issued clear guidelines to roll out smart cities in a systematic and more widespread way. While smart cities are definitely on the long-term agenda for China’s strategic planning, their impact on corporate real estate and site location decisions remains to be determined.

March 1, 2016

Rents and refurbishment activity rise, as office shortage hits UK cities ⁰

by Sara Bean • Cities, Facilities management, News, Property

Last week we reported that the shortage of office space in London was driving up demand within the UK’s regional office markets. Now a new report claims there is under a year’s supply of Grade A space available in the regions which will result in rental inflation. Bristol and Cardiff are predicted to see largest rises at 12 percent and 9 percent respectively. According to Savills’ Regional Office Market Review & Outlook report, average take-up across the UK is currently at 4.6 million sq ft, and availability down 18 percent on 2007 levels. Although speculative development has risen by 129 percent over the last year to approximately 3.5 million sq ft, with 28 percent pre-let it is expected that this will largely be absorbed in first two quarters of 2016. This lack of available space has driven demand for value-add office opportunities to help plug the gap, with January 2016 marking the forty-first consecutive month of refurbishment activity.

February 29, 2016

UK firms held back by government’s mediocre broadband targets ⁰

by Mark Eltringham • Flexible working, News, Technology

British companies are growing increasingly exasperated by the UK Government’s failure to provide a world class Broadband infrastructure, according to a new report from the Institute of Directors which will be published later today. According to the report, Ultrafast Britain, the UK is lagging behind many other countries, yet the Government continues to display a ‘poverty of ambition’ on the matter. The report suggests that the commitment to offer 95 percent coverage of ‘superfast’ broadband to the UK by next year is woefully inadequate and the target instead should be to offer speeds of 10 gigabits per second by 2030, around a thousand times faster than the current official target of 10 megabits per second by 2020. Last week the IoD joined those criticising the feeble management of telecoms regulator Ofcom on the issue, calling for the break-up of monopoly broadband infrastructure provider BT Openreach.

February 29, 2016

Report sets out challenges for rapidly changing Australian workplace ⁰

by Mark Eltringham • Flexible working, News, Technology, Workplace design

When it comes to innovation in workplace design and management, there are few countries in the world quite so forward thinking as Australia right now. Even so, Australia’s workers, firms and legislators remain under-prepared for the rapidly changing world of work, according to a new report from the Commonwealth Scientific and Industrial Research Organisation (CSIRO), a Government funded research agency. Many of the trends outlined in the report will be familiar to readers of Insight. Over the next twenty years, it claims that around half (44 percent) of all jobs will be subject to computerisation and automation. Over the same period, it suggests that the majority of people will become active in the gig economy, many of them based in shared coworking spaces. The report also suggests that while Generation Z will be faced with the highest degree of change, an ageing population presents its own challenges.

February 29, 2016

Full employment drive can help over a million more UK over-50s into work ⁰

by Neil Franklin • News, Wellbeing, Workplace

The UK government should find ways to encourage more than one million more over-50 into work by the end of this parliament, claims the Resolution Foundation think tank. The call comes ahead of a final report this week following a nine-month investigation into the issue full employment. The Chancellor announced a commitment to full employment in last year’s Summer Budget, with the government committing to report annually on progress towards this objective. The Foundation says that support for the over 50s, particularly to keep them from leaving the labour force, should be at the heart of the government’s strategy. Older people have contributed the fastest jobs growth of any age group over the last decade, leaving employment rates for workers aged 50-64 and 65+ are at record highs. The Foundation says that previous progress shows this group can and should be at the centre of plans for realising full employment.