November 23, 2015

The benefits of peeling back the layers of the workplace onion ⁰

by Darren Bilsborough • Comment, Flexible working, Technology, Workplace, Workplace design

The onion metaphor is normally used to describe the layers which must be peeled away to get to the all-important “core” of a problem or issue. The biggest question that is normally asked with respect to choosing office space based on the promise of improved productivity, is quantifying the value of the various initiatives that might be contemplated or proposed. I can’t help but think of how complex that question is due to the many “layers” there are to work through to get to a final quantifiable answer. In its most simple form the question of productivity in the workplace, is confined to how staff utilise their time to undertake the tasks or duties that correspond to expected output. But of course it is not only their use of time, but the environmental influences associated their environment, both in the workplace, its surroundings (the actual building and the precinct in which it is located) and their method of travel to the office.

November 20, 2015

Two thirds of employers disappointed in performance management process ⁰

by Sara Bean • Knowledge, News, Technology, Workplace

As the economy recovers and the so-called ‘war for talent’ increases, there is a renewed focus on performance management, with 87 percent of companies in the latest research from Towers Watson, saying it is their primary method for aligning individual performance objectives with strategic priorities. However, only a third (36 percent) of companies actually consider their performance management process to be effective, and one in three managers and employees are shown to be dissatisfied with their process. According to the survey, 45 percent say managers don’t see the value in it and 53 percent say managers don’t have the time to do it well. Under 10 percent of companies have scrapped performance management altogether, or plan to do so, and though 30 percent of companies are considering eliminating performance ratings or scores, just 7 percent have already taken the step to do this.

November 16, 2015

People and businesses remain unprepared for next wave of technology ⁰

by Mark Eltringham • News, Technology, Workplace

The attitudes of businesses, public sector employers and people to the next wave of technological change remains a tangled and sometimes conflicting mishmash of fear, uncertainty and indifference according to three new reports. According to a new study published by Vodafone and YouGov, while businesses are aware of their need to keep pace with technological developments, around half doubt they will be able to keep up over the next five years. Meanwhile, a study from marketing technology firm Rocket Fuel claims that British people are broadly aware what is meant by artificial intelligence and many feel it will have a positive impact on their lives, especially millennials. However, another study from jobsite Indeed claims that a fifth of young people are unaware of the idea of automation and its potential impact on the jobs market and around half don’t even consider it when making their career choices.

November 13, 2015

Study claims the Internet of Things will connect 6.4 billion objects next year ⁰

by Mark Eltringham • Facilities management, News, Technology

According to a new report from technology research organisation Gartner, 6.4 billion connected things will be in use worldwide in 2016, up around a third (30 percent) from 2015, and will reach 20.8 billion by 2020. The study claims that in 2016, 5.5 million new things will become connected each day. Gartner estimates that the Internet of Things (IoT) will support total services spending globally of around US$235 billion in 2016, up nearly a quarter (22 percent) from 2015. Although the report claims that the technology will make significant inroads in consumer markets, services are dominated by the professional category defined by Gartner (in which businesses contract with external providers in order to design, install and operate IoT systems). However connectivity services (through communications service providers) and consumer services will grow at a faster pace, according to the report.

November 12, 2015

The three workplace professions need to face up to a new reality ⁰

by Mark Eltringham • Comment, Facilities management, Technology, Workplace

The modern workplace consists of an often unholy trinity of people, place and technology and each of these facets has its own associated profession; HR. IT. FM. Six letters. Three disciplines. One big mess. When life was simple, with people generally going to work in the same place and at the same time, each of these professions could operate in its own bubble, with a clear sphere of influence and control. Sure, they could behave in interdisciplinary ways, they could have their intersections, but at the end of each encounter they could each go their separate ways. That is no longer true. The workplace is no longer primarily physical, but digital and cultural too. The boundaries of space and time have slipped and taken with them the clear demarcations between the three main workplace professions. All of this is bound to provoke as big an existential crisis for the professions as it does for the workplace itself.

November 9, 2015

Last chance to book next week’s Worktech London at a discounted rate ⁰

by Mark Eltringham • Events, Facilities management, Flexible working, News, Technology, Workplace design

In just over a week’s time, Worktech, the international conference series on the future of work, workplace and technology will return to Level 39 – Europe’s largest technology accelerator space. The event will bring together over 350 of the biggest and brightest names to debate, discuss and divulge the latest thinking on the future of work. Companies booked to attend include ANZ, AON, Allen & Overy, Arup, Barclays, Cabinet Office, Catlin, Central Working, Cisco, Deloitte, Deutsche Bank, Diageo, Discovery, Ebay, EE, Ernst & Young, GlaxoSmithKline, Goldman Sachs, IKEA, ITV, International Group for Environment and Development, Kings College London, Lenovo, McKinsey, Microsoft, National Grid, Royal Bank of Scotland, Schroders, Sonos, UBS, Vasakronan and Vodafone. Worktech15 takes place on 17th and 18th November and Insight readers can enjoy discounted tickets.

November 9, 2015

Business success is progressively less related to employment levels ⁰

by Mark Eltringham • Comment, Technology, Workplace, Workplace design

If you want to understand exactly how the economy has changed over the last few decades, one of the most important statistics is also one of the least remarked upon. It is the growing disconnect between a firm’s earnings and the number of people it employs, a statistic that puts paid to the lie that people are an organisation’s greatest asset. Once upon a time, of course, there was a direct correlation of one sort or another between the a firm’s revenue and the number of people it employed and consequently the amount of space that it took up. This was especially true for the world’s great manufacturers and other industries engaged in what was once proper work; moving, creating, destroying and maintaining things. Growth and success meant more employment and more space. There were economies of scale but the upshot was more or less an arithmetic progression in employment based on earnings.

November 6, 2015

Email overload draining your productivity? Let your tech answer for you ⁰

by Mark Eltringham • News, Technology, Wellbeing, Workplace

At this week’s CIPD conference in Manchester, HR Godfather Cary Cooper used his keynote address to highlight the deleterious effects of email on productivity and wellbeing. He once more highlighted how email remains the single most substantial drain on people and called on the serried ranks of managers to take up arms against our overstuffed inboxes. No doubt he now welcomes the news that one tech company is determined to become the solution to the problem, even though they’re also the cause of it. Google have launched a system called Smart Reply for Gmail users which uses a ‘deep neural network’ to analyse incoming emails and suggest three likely replies to mobile users to choose from, enabling them to respond quickly and without expending too much energy. Responses are not based on any insight into the user’s own preferences, but what the system considers likely as a general rule.

November 5, 2015

Data transforms the roles of offices and the people who manage them

by Philip Ross • Comment, Facilities management, Technology, Workplace

The modern workplace creates the physical,technological and cultural point of intersection between a number of abstract or movable facets of the business, including people, technology, culture and creativity. That has always been true to a large extent but with the growing complexity of exactly how, when and where we work, this role of the office as the epicentre of it all has been thrown into sharp relief. With that has come a greater understanding of the intersections that exist between disciplines such as IT, FM and HR. In some areas, the roles already appear indistinguishable and I believe this will only become more apparent. The main driver of that growing convergence of roles will be the availability of data to make informed decisions about interrelated aspects of organisational culture, work practices, office design and management and the development and motivation of individuals.

October 29, 2015

Facilities management must become more strategic or risk becoming irrelevant ⁰

by Mark Eltringham • Facilities management, News, Technology, Workplace design

A new report claims that there are persistent and well-founded perceptions at boardroom level that facilities management is a support function with little or no strategic relevance and that this poses a serious risk to the discipline. While this may raise few eyebrows amongst those who have been aware of the problem for many years, what is startling is that the report comes from the International Facilities Management Association. The report, Redefining the Executive View of Facility Management, authored by Richard Kadzis, highlights the long reported mismatch between this perception and that of facilities managers themselves who believe they represent an industry that continues to adapt to a changing world and add value to the organisation. Conversely, senior executives see FMs as ‘glorified custodians’ whose performance should be measured in terms of the money they save the organisation.

October 27, 2015

OECD report urges firms to use Big Data analytics for growth and wellbeing ⁰

by Mark Eltringham • Facilities management, News, Technology, Wellbeing, Workplace

A new OECD report claims that organisations could be doing far more to use the data they and their employees generate to deliver a wide range of social, economic, commercial and personal benefits. In Data-driven innovation for growth and wellbeing, it suggests that governments do more to encourage investment in Big Data and promote data sharing. The report urges countries to act to train more data scientists, reduce barriers to cross-border data flows and encourage investment in business processes to incorporate data analytics. It also claims that few companies outside the ICT sector are changing internal procedures to take advantage of data. This is particularly the case for small and medium-sized companies who face barriers to the adoption of data-related technologies such as The Cloud, partly because they have difficulty implementing organisational change due to limited resources.

October 22, 2015

UK’s digital leaders set to deliver £92 billion boost to economy ⁰

by Neil Franklin • Company news, News, Technology

A new report from Virgin Media Business and Oxford Economics claims that the UK’s ‘Digital Leaders’ are set to use digital technology deliver a massive boost to the UK economy in the very near future. The study of 1,000 companies employing 470,000 people claims that the UK economy could see an increase of 2.5 percent in GDP (£92 billion) and create more than a million new jobs over the next two years. According to the respondents, they had already increased their revenues by 4.4 per cent and reduced costs by 4.3 per cent over the past year by making better use of digital technology, generating an estimated £123 billion contribution to the UK’s economy, equivalent to 3.4 per cent of GDP. In terms of jobs, 44 per cent of executives don’t expect any jobs to become obsolete and, across the economy, companies anticipate hiring 1.1 million employees as a result of digital investments.