March 14, 2019

Mobile working is a recipe for business success

by Sally Elliott • Comment, Technology, Workplace design

Today, the Fourth Industrial Revolution is changing the face of work as we know it: introducing AI and automation to the workplace and creating a drastic shift in the skills required by organisations today. As automation increasingly frees employees up from the repetitive, process work that can so often dominate their day-to-day, organisations are instead looking to employees to showcase their critical thinking and creativity. Indeed, McKinsey’s Skill Shift confirms that by 2030 the demand for higher cognitive skills, such as creativity, critical thinking and decision making will grow by 14 percent in Europe.

March 14, 2019

Neither bosses nor staff feel confident about future UK business environment

by Sara Bean • AI, News, Technology, Workplace

Two new reports published this week, show a lack of confidence amongst employers and employees within the UK business environment. The latest data in Gartner’s Global Talent Monitor report shows employee confidence in near-term business conditions and long-term economic prospects reaching an index score of 55.6 for the last quarter of 2018, a decline of 7.5 percent from an index score of 60.09 in 3Q18. These results follow a worldwide trend that has seen global business confidence sink to its lowest point since the fourth quarter of 2017. Meanwhile a survey of business leaders in the UK by management consultancy Lane4 found that bosses do not feel prepared to lead through future challenges like artificial intelligence and political volatility. More →

March 11, 2019

Many leaders lack the skills needed to manage in the digital age

by Neil Franklin • News, Technology

A study conducted by The Oxford Group (registration) claims that companies are struggling to adapt to a digital workplace as leaders lack the critical digital skills they need to transform the organisation. Whilst 96 percent of respondents said the onus is on leaders to drive the adoption of new technologies and 94 percent believe it’s important for leaders to challenge traditional ways of thinking, only a third (33 percent) of leaders feel well prepared to lead their business. Gaps in leaders’ digital skill-sets are having a major impact on their ability to transform; 41 percent say that a lack of digital expertise makes decision-making more difficult, and 30 percent say it has prevented their team from innovating.

March 7, 2019

A workplace chatbot might soon be one of your new best friends

by John Hildebrands • Comment, Technology

If you’ve ever wished you could delegate certain routine tasks to an assistant, then a chatbot could be just what you need. Staff working for Unilever will soon be able to get HR advice from Una, a new member of staff who will be available worldwide and at any time of day. Una is a chatbot, capable of conversing with employees in 106 countries, using 32 languages, Unilever’s Keith Williams told a conference last year . Unilever employees can contact Una through Skype for Business and complete tasks such as getting information about benefits, claiming for healthcare or selling shares. It saves time poring over FAQs or filling-in forms, and it frees HR staff for more complex queries. More →

March 7, 2019

British Property Federation urges government to create coherent proptech strategy

by Neil Franklin • News, Property, Technology

The UK is well placed to capture the lead as a global hub for real estate technology and innovation a report from the British Property Federation claims. But the country needs to develop a joined-up proptech strategy and roadmap to remain competitive globally, according to the report published jointly by the British Property Federation and Liquid Real Estate Innovation. The LIQUID Report: Leading the Digital Transformation of Global Real Estate claims that the UK is already a leader in terms of its capacity for innovation, data infrastructure, market transparency and quality of education, but falls behind other countries in terms of venture capital investment and technology infrastructure.

March 6, 2019

Beware the great apex fallacy of workplace design ⁰

by Mark Eltringham • Comment, Flexible working, Furniture, Technology, Workplace design

Of all the memes and narratives that corrupt public discourse about workplace design, the most pernicious is the one that suggests there is a linear evolution to some grand end point called the Office of the Future. There is a natural human inclination to buy this sort of idea, fed by an assumption that what we find most interesting, aspirational and hence what we read and talk about forms a goal. Read any style magazine and you’ll see the same process at work in every facet of our lives. This is why so many people are quick to consume and then regurgitate the idea that what we see happening in the world’s great tech palaces and creative offices represents the apogees of design to which the rest of us must one day succumb. More →

March 6, 2019

City of Cambridge to digitally clone itself in bid to tackle congestion and pollution

by Neil Franklin • Cities, News, Technology

Smart Cambridge and researchers from the Cambridge Centre for Smart Infrastructure and Construction (CSIC) at Cambridge University have announced plans to create a digital clone of the city to explore how congestion and commuting times can be reduced and air quality improved. Researchers at the University of Cambridge-based CSIC and officers from Cambridgeshire County Council’s transport, sustainability and planning departments are examining how digital technology and data can be used to support decisions and make improvements.

The study will focus on the creation of a digital twin prototype, combining traditional urban modelling techniques, new data sources and data analytics. The prototype will include the recent trends of journeys to work in Cambridge, including how people of different ages and employment status travel to work and how different factors affect their travel. It will also explore future possible journeys to work based on transport investment, housing developments and how flexible working and new technology may impact commuting. A web-based modelling platform will also visualise future development options and give people an opportunity for feedback.

“Digital twins have the potential to help cities develop more holistic policies which will assist in addressing some of the very real challenges urban areas face such as congestion, pollution and the need to become more sustainable,” said Dan Clarke, strategy and partnerships manager for Smart Cambridge.

CSIC led a workshop with council officers in December which helped them to understand local requirements and how they can deliver a digital twin prototype which responds to imminent city challenges and supports the policy goals of improving air quality and reducing congestion.

“We are now working on the prototype and will deliver an initial version in eight weeks,”said CSIC research associate Dr Timea Nochta. “We will continue to develop it alongside the council so that it can be used to its full potential and so that officers feel confident in asking the right questions for technology to answer.”

Claire Ruskin, executive board member for the Greater Cambridge Partnership, and CEO of Cambridge Network, said: “We have worked together to collect and understand information before, and Smart Cambridge is delighted to be working with university teams again. We can begin developing next-generation tools for supporting plans and policies to give people alternatives to their cars to help improve journeys, reduce congestion and improve air quality in Greater Cambridge.”

The project has been funded by the Ove Arup Foundation and the Centre for Digital Built Britain. The work of Smart Cambridge is supported by the Connecting Cambridgeshire programme, led by Cambridgeshire County Council, with investment from the Greater Cambridge Partnership. CSIC is an Innovation and Knowledge Centre funded by the Engineering and Physical Sciences Research Council, Innovate UK and industry.

Image: Andrew Dunn

March 5, 2019

Employees want good tech and flexibility but stick with their own fixed desk

by Sara Bean • AI, Facilities management, Flexible working, News, Technology, Workplace

Almost two-thirds of those staff (60 percent) say inadequate technology is the biggest productivity blocker at work and by failing to do its job properly it is making life difficult for employees. This frustration trumps unnecessary bureaucracy, inefficient processes and annoying colleagues – other factors that stop employees from being productive, claims research from Cloudbooking. The research suggests that the digital piece of the employee experience puzzle is more prominent and important than expected – it is in fact the single most important factor with 90 percent of UK office workers who said efficient technology is important to their overall experience. Currently fewer than one in ten UK employees are “extremely satisfied” with their workplace experience, indicating there is significant room for employers to improve it by delivering better technological resources. However, despite wanting to embrace more flexible working, staff still prefer their own fixed desk.

March 5, 2019

Digital transformation offers great opportunities for firms, but at a risk

by Neil Franklin • News, Technology, Wellbeing

Digital technology can improve our lives but it also poses a major risk of widening social inequality and blocking opportunities for people without the skills to navigate the online world safely, according to a new OECD report. A mix of technical, emotional and social skills is a pre-condition for people to combine their digital and real lives in a balanced way, and to avoid the mental health problems and other risks linked to abuses of online technologies, the report says.

February 27, 2019

The Hitchhiker’s Guide to the Workplace ⁰

by Mark Eltringham • Comment, Facilities management, Technology, Workplace, Workplace design

We know, and have for a long time, that the workplace is in a state of near constant flux and so we often fall into the trap of assuming that there is some sort of evolution towards an idealised version of it. That is why we see so many people routinely willing to suspend their critical facilities to make extravagant and even absurd predictions about the office of the future or even the death of the office. This is perniciously faulty thinking. However we can frame a number of workplace related ideas in terms of evolutionary theory, so long as we accept one of the central precepts about evolution. Namely that there is no end game, just types progressing and sometimes dying out along the distinct branches of a complex ecosystem. As a nerdy sort of guy of a certain age, I’ve tended to frame my thoughts on all of this with reference to an idea from The Hitchhiker’s Guide to the Galaxy by the great Douglas Adams.

February 27, 2019

Asian firms have more focused digital vision than European counterparts

by Neil Franklin • News, Technology

For any business looking to remain competitive, having a cohesive, well-defined digital vision and the strategy to properly implement it is essential. However, new research by PerformanceWorks and Bridges Business Consultancy claims that just 51 per cent of European organisations have a digital vision for the future, compared to 60 per cent in Asia and 65 per cent in North America. In addition to this, European organisations are playing catch-up when it comes to a general readiness to digitally transform. More →

February 27, 2019

Digitisation and culture of uncertainty lead employees to seek stability

by Sara Bean • AI, Technology, Workplace

Job security is the top reason employees in the UK joined their company, and also the main reason they stay, according to Mercer’s 2019 Global Talent Trends study. With close to one in three employees being concerned that AI and automation will replace their job, senior managers are also worried about the effects of digitisation, with nearly three-quarters (71 percent) of executives in the UK predicting t significant disruption in the next three years, compared to 23 percent in 2018. Mercer’s global findings reveal a similar story finding that as executives focus on making their organisations “future-fit”, significant human capital risks – including the ability to close the skills gap and overcome employee change fatigue – can impede transformation progress. Addressing these concerns is paramount, given that less than one in three executives rate their company’s ability to mitigate the effect on employees as very effective.