Search Results for: employee experience

December 4, 2014

Why doesn’t the HR dept have more of a role in workplace design?

by Steve Brewer • Comment, Facilities management, Workplace, Workplace design

To design a great workplace you need to have an intimate understanding of the culture of the organisation. Culture is a result of the values of the organisation; the way people live those values and the relationships that they hold internally and externally with their marketplace and customers. The look and feel of the organisation needs to reflect the culture, just as a brand of a company reflects the product or service they provide. A good HR department will be able to distil the company culture and FM can bring it to life. We can all name examples of superb HR departments that actively engage with FM on workplace design. However, they are more the exception than the rule. If workplace design is really going to contribute to an increase in business performance then HR and FM need to work together to engage and integrate both the hard (FM) and soft (HR) services of the organisation.

December 3, 2014

Fresh completes a new installation for Teleperformance in Gateshead

by Mark Eltringham • Company news, Facilities management, Workplace design

Interior design and fit-out firm Fresh Workspace has completed a 30,000 sq ft turnkey project at Baltic Place Gateshead for Teleperformance, the world’s largest contact centre and outsourced customer service providers. Teleperformance, which also occupies several sites in The Watermark Gateshead, commissioned Fresh to carry out the fit-out of three floors of the landmark Baltic Quays building on South Shore Road. The project was completed within a 12 week programme of work with a fixed end-date. Works incorporated a range of mechanical and electrical alterations and additions including the provision of a stand-by generator, cooling and fresh air. The full fit-out comprised the specification and installation of partitions, doors, power and data cabling, new furniture, flooring, feature lighting and security systems.

December 3, 2014

Focus on the wellbeing of the occupants of the office, not that of the building

by Maciej Markowski • Comment, Facilities management, Wellbeing, Workplace

If you ask a typical corporation about their real estate strategy you will most probably hear a lot about rationalisation, minimising cost and synergy. Real estate strategy should include all these but a cost-cutting approach can be very short-sighted. Staff costs usually account to about 90 per cent of the business operating cost, while any improvement in staff’s productivity will have a stronger and more positive outcome than any cost saving on a building. The recently released World Green Building Council (WGBC) report Health, Wellbeing & Productivity in Offices developed with the support of JLL, Lend Lease and Skanska, clearly shows that the design of an office has a strong impact on the health, wellbeing and productivity of its occupants. It describes the impact of acoustics, interior layout, look & feel, amenities, air quality, thermal comfort, location, daylight and user control on occupants. But it doesn’t stop there.

November 13, 2014

Case Study: AutoTrader motors into its new Manchester digital playground

by Mark Eltringham • Case studies, Facilities management, Technology, Workplace design

Even in the context of a rapidly declining print market, the decision to end AutoTrader’s 37-year history as a printed magazine was not an easy one to take. At its height, Auto Trader had a circulation of 368,000, but in June 2013 the final printed copy rolled off the presses and the business began its new incarnation as a purely digital platform. Of course, this transformation was a long time in the making and had actually begun ten years earlier. By the time the print room lights went out, all of Auto Trader’s revenues had not only migrated online, but experienced significant growth too. It is Auto Trader’s growth during this process of transformation that is considered so unique in the publishing world and is proof that the business’ aspiration to be at the forefront of the digital marketplace is not just a wide-eyed intention. The website boasts 11.5million unique users, carrying out more than 140 million searches across mobile, table and desktop devices and the business is set to launch an extensive TV advertising campaign on boxing day.

November 13, 2014

Workplace Week focuses on the office and individual productivity in all its forms

by Cathy Hayward • Events, Facilities management, Flexible working, Workplace, Workplace design

The holy grail of improving people’s productivity was the focus of this year’s Workplace Week, which took place last week from 3-7th November and raised more than £12,500 for Children in Need. The annual event organised by AWA and designed as a celebration of workplace innovation, included visits to 11 workplaces showcasing the latest techniques to get people performing at their very best, a day-long convention and a series of Fringe events. Andrew Mawson, who heads up AWA, opened the convention by setting the discussion in context. “We have maximised asset productivity by getting more people into buildings, and therefore working a building harder. But we need to focus on human productivity. If each organisation could make each person just 5 per cent more productive, that would have a major impact both on that organisation and the wider economy. In the knowledge economy we need to get the very best performance out of each and every brain on the payroll and to create the conditions that consciously support that.

November 10, 2014

New report urges firms to protect against BYOD security breaches

by Mark Eltringham • Flexible working, News, Technology

According to a new report from BT, security breaches related to the practice of Bring Your Own Device (BYOD) and related forms of mobile working have affected 41 percent of UK organisations over the last year. Despite this, the report claims organisations are still not taking sufficient measures to protect themselves against threats such as lost or stolen devices and malware infections. The report reveals that at least one fifth of respondents’ organisations that suffered a mobile security breach, experienced more than four incidents in the last year. The research is based on a total of 640 interviews with IT decision makers from large sized organisations (1000 or more employees) across 11 regions: Australia, Brazil, France, Germany, Hong Kong, Middle East, Singapore, Spain, South Africa, UK and USA. Respondents’ organisations were from the financial, retail and public sectors. It shows that uptake of BYOD (Bring Your Own Device) and COPE (Corporately Owned Personally-Enabled) devices is very high, with 95 percent of UK organisations allowing employees to use these devices for work purposes.

November 6, 2014

Unethical behaviour at work may reflect a blame culture with little trust or integrity

by Sara Bean • Comment, Wellbeing, Workplace

In the same week Mind revealed that many workers are reluctant to admit to feeling stressed, comes data which shows high levels of unethical behaviour in Britain’s workplaces. And the two pieces of research are not unrelated. In a survey of over 1,600 managers by the Institute of Leadership & Management (ILM), almost three quarters (72%) had witnessed employees lying to cover their mistakes, with the same number reporting their colleagues cut corners and delivered substandard work. A further 68% had seen people badmouthing team members behind their backs. The fault lies in workplaces that foster a blame culture, where staff are worried about owning up to mistakes. This causes undue stress and people taking a combative, rather than collaborative approach. The findings formed part of ILM’s ‘The truth about trust’ report into trust and integrity in the UK workplace, which highlights the business benefits of high-trust high-integrity working environments. More →

November 4, 2014

Badmouthing, arse-covering and bluff are main unethical behaviours in workplace

by Mark Eltringham • Knowledge, News, Workplace

A new report from the Institute of Leadership and Management reveals the most common unethical behaviours displayed by employees in the workplace. Unsurprisingly they form a catalogue of low-level, generalised obfuscation, bluff, blame-shifting, bullshit and outright lying that will be very familiar to many people. The three most cited unethical behaviours according to the survey of 1,600 managers are cutting corners (72 percent), lying to cover one’s own mistakes (72 percent) and badmouthing colleagues (68 percent). People are, unsurprisingly, also prone to pass the buck when they miss deadlines (67 percent), cover up for the mistakes of colleagues (63 percent) and pinch low value items from work (52 percent). The ILM claims in its ‘The Truth About Trust’ report that these behaviours arise from a miasma of misunderstanding of what might be considered unethical behaviour, although equally they could just be things that people do if they think they can get away with them.

November 2, 2014

The safety regulations to consider when designing a new workspace

by Tom Grey • Comment, Legal news, Property

There’s no doubt about it, designing and managing a new workspace is a challenge at the best of times. With so many different aspects to consider, designers must create a space that is both aesthetically pleasing to work in, while ensuring that the safety of the people working in the building, and the public exposed to the redesign work, is being prioritised. Designing and managing a building project is a lengthy process that requires meticulous planning to make sure you are fully equipped. The Health and Safety Executive (HSE) is frequently assessing the safety credentials of refurbishment projects and has demonstrated in the past that it is not afraid to dish out hefty fines to companies that fail to abide by the UK’s health and safety laws. Avoid any unwanted surprises by doing your homework, completing a risk assessment and creating a strategy of how you will complete the project in a safe, efficient manner.

October 29, 2014

Prejudice against those with mental ill health still prevails in the workplace

by Sara Bean • News, Workplace

The overwhelming majority (94%) of business leaders admit there is a prejudice in their organisation towards people with mental health issues, and despite claims by 88 per cent of employers that they are trying to encourage an open culture of discussion around mental health – as many as seven in ten (70%) employees don’t feel they can speak candidly about such issues or concerns. These are the results of a new study, Breaking the Silence, from Bupa, which identifies a disconnect between what leaders think they are doing to support good mental health, and what employees say they are actually experiencing. While three quarters (76%) of business leaders know that creating a mentally healthy workforce makes good business sense, leaders are not as understanding as they believe. Employers admit to labelling employees with mental health conditions unpredictable (27%), erratic (22%) and weak (22%). Meanwhile, almost half (47%) report treading on eggshells around employees who have experienced a mental health condition and one in five leaders (22%) avoid talking to them altogether. More →

October 20, 2014

If you want to reduce the cost of your office, move to a creative area

by Maciej Markowski • Comment, Facilities management, Property, Technology

Clerkenwell Design Week

“First we shape our buildings, thereafter our buildings shape us.” Winston Churchill, House of Commons opening speech. Buildings do indeed shape us, but what seems to affect us even more is the neighbourhood. It’s the immediate environment as opposed to buildings that is much harder to create. It needs numerous factors to influence it, among them the two most precious components– the right people and enough time. Politicians all over the world dream of creating zones that will draw the most innovative companies. But it seems that most of them grow organically – the Silicon Valley in California, the Silicon Alley in New York and the Silicon Roundabout in London. The combination of low rents, proximity to the centre of a dynamic metropolis and interesting culture made the East London neighbourhood of Shoreditch, Clerkenwell and Aldgate a perfect magnet for some of the world’s most exciting companies. So should you think about relocating there too? Here are some things to consider. More →

October 17, 2014

Google and Deloitte set out blueprint for collaborative work in Australia

by Mark Eltringham • Flexible working, News, Technology, Workplace design

Deloitte Digital has launched the final version of its report into the collaborative economy carried out on behalf of Google Australia. An interim report, published in July, estimated that the benefits of collaboration to the Australian economy is already $46 billion and could rise to $56 billion. The report also claims that collaboration could help to address specific structural problems including falling productivity and a comparative lack of innovation. The study claims that the average Australian worker spends just under half of a typical working day interacting with other people but that there remains considerable room for improvement in the way those interactions take place. The final version of the report also includes a toolkit to help individuals and organisations to gauge their level and success of their collaborative work. Tellingly, the test is weighted one-third to workplace design, one-third to technology and one-third to culture and governance.