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White Paper: intuitive design and the changing face of workplace interactions

White Paper: intuitive design and the changing face of workplace interactions

In his famous 1988 book The Design of Everyday Things, the cognitive scientist Donald Norman suggests that the way we interact with objects and our surroundings is determined almost entirely by their design. People cannot be the primary reason things succeed or fail, because they are constant, while the design of the object itself is the variable. People can expect to learn how to use things better, but without an underlying people-centric and intuitive approach to design, the design will fail to some degree or other. He concludes that the designer should focus their attention on the interaction between people and the design of objects and surroundings. This principle becomes more relevant with each passing day, as the number of interactions we have with designed objects increases. This is most obvious with regard to our interactions with technology, but it is also apparent across our entire lives.

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Seven workplace stories that have focused our minds this week

Seven workplace stories that have focused our minds this week

Innovation in real estate: it’s now or never

Is this the office that people really want?

We only have a ten percent chance of making AI safe

Good thinking might be your silver bullet

The once enlightened approach to staff wellbeing and engagement at Barclays

Drones will reshape how we build cities (registration)

Law firms average arrive and leave times

Image: Simon Heath

Nearly a quarter of UK employees admit to being unproductive at work

Nearly a quarter of UK employees admit to being unproductive at work

Almost a quarter (23 percent) of UK employees rate themselves as ‘unproductive’ at work, equating to seven million of the nation’s total workforce. Perceived productivity slips even further amongst Generation Z employees. When asked to rate their productivity out of ten, with ten being the highest possible number, 28 percent of Generation Z employees gave themselves an ‘unproductive’ score between 0 and 6, compared to the national average of 23 percent. At a time when improving the UK’s labour productivity is high on the agenda, the survey of more than 3,000 UK employees claims there is an untapped opportunity for employers to help boost workforce productivity. However, the research highlights some of the steps businesses can take to increase productivity. This includes both technological, by providing a digital workplace and cultural, by helping to create a successful team environment.

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Average worker now spends 27 working days a year commuting, finds TUC

Average worker now spends 27 working days a year commuting, finds TUC

Commuters are now facing an average 58-minute daily journey – the equivalent of 27 working days a year, according to a TUC analysis. Getting to and from work now takes an extra 5 minutes a day compared with a decade ago – the equivalent of an extra 20 hours a year spent on congested roads and packed trains. The number of workers facing very long commuting times (over 2 hours) has gone up by 34 percent over the last 10 years, with 3,291,012 now facing very long journeys. Rail commuters face the longest journeys, taking an average of 2 hours and 12 minutes every day – an increase of 4 minutes on the last decade. Drivers spend 52 minutes on the road to work and back (up by 4 minutes), while bus commuters must set aside 39 minutes a day (up by 7 minutes). Cyclists (43 minutes) and walkers (30 minutes) have the quickest daily journeys.

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Astonishing Uber employment case could lead to fresh battles over gig economy

Astonishing Uber employment case could lead to fresh battles over gig economy

The latest decision in an ongoing legal battle involving the ride-hailing app, Uber, could have serious consequences for companies which operate in the ‘gig economy’. The prolonged employment tribunal case first began in 2016 with a case bought by the GMB Union. Uber drivers James Farrar and Yaseen Aslam argued that the employment status they had been assigned by Uber – namely, ‘self-employed’ – was incorrect and that they should instead be classed as ‘workers’. The change in status would mean the pair were entitled to holiday pay, paid rest breaks and the minimum wage.

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The contribution of personality to the performance of agile workers

The contribution of personality to the performance of agile workers

The introduction of agile working into organisations has typically focussed on the workstyles of different job roles, but has tended to treat the jobholders within these groups in the same way. The successful introduction of new ways of working clearly relies on the willingness of the people occupying the job roles to embrace new ways of working; yet there has been little investigation of the needs of agile workers with different personality types beyond looking at the needs of extroverts and introverts. These studies have tended to focus on the workplace; for example, the Cushman Wakefield Workplace Programme briefing paper examines how organisations can accommodate the needs of extroverts and introverts working together in the workplace. However, using OCEAN personality profiles, Nigel Oseland found that different personality types have different preferences, which in turn are likely to affect their performance at work.

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Falling supply and growing demand for affordable office space in London is putting undue pressure on SMEs

Falling supply and growing demand for affordable office space in London is putting undue pressure on SMEs

As the pressure grows for small businesses to find affordable workspace in the UK’s capital, the London Assembly has published a new report that looks at ways of addressing the underlying issues, especially a fall in the availability of appropriate space. According to the Assembly, the pressure on affordable workspace for SMEs in London is increasing. Sixteen per cent of industrial land was lost between 2001-2015 and if the trend continues, industrial land in London could fall a third by 2041. In outer London, almost one fifth of workspace could be lost to residential homes and since 2013, the relaxation of permitted development rights has led to the conversion of 1.47 million square metres of office space to residential homes.

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Millions of unemployed over 50s struggle more than young people for jobs

Millions of unemployed over 50s struggle more than young people for jobs

New data published today shows that the over 50 age group experience an ‘unemployment trap’ – meaning they are more likely to be out of work than younger age groups, and once unemployed they struggle more than younger jobseekers to get back into employment. Currently almost a third of 50-64 year olds in the UK are not in work – some 3.3 million people. Within this, 29 percent are recorded as ‘economically inactive’ – not engaged in the labour market in any way – which is more than twice the rate of those aged 35-49 (13 percent). It is estimated that around one million of the over 50s who are out of work left employment involuntarily due to issues such as ill health, caring responsibilities or redundancy. Some 38 percent of unemployed over 50s have been out of work for over a year, compared to 19 percent of 18-24 year olds and the Centre for Ageing Better claims that employment support is failing this age group.

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Serviced offices and coworking spaces boom in Manchester in response to growing customer demand

Serviced offices and coworking spaces boom in Manchester in response to growing customer demand

Rising demand from businesses for flexible working space has sparked a boom in the provision of coworking spaces serviced offices in Manchester in 2017, according to the latest office market snapshot by real estate advisors Colliers International. The report showed serviced office providers addressed the need for flexible working from small and growing operators by taking in excess of 100,000 sq ft of space in Manchester in the first three quarters of 2017. Major developments included global co-working specialist WeWork following the opening of its first office outside London at No 1 Spinningfields by adding another 44,000 sq ft at One St Peter’s Square and property developer Allied London launching its own co-working brand All Work & Social to operate alongside WeWork at Spinningfields.

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Gig economy workers need more workplace protection claims report

Gig economy workers need more workplace protection claims report

Businesses and employees are calling on the UK Government to provide more protection for those who work in the gig economy. In a survey of nearly 5,000 workers and over 100 businesses by jobs site  totaljobs, 90 percent of employees and 87 percent of employers said that more regulations were needed to protect the rights of gig workers. In addition, 64 percent of employers believe the gig economy’s importance will only continue to grow in the next year, as individuals turn to self-employment in favour of more flexible working arrangements.

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Office rents begin to fall in Central London as Brexit uncertainty bites

Office rents begin to fall in Central London as Brexit uncertainty bites

Office rents begin to fall in Central London as Brexit uncertainty bitesOffice rents have begun to slip across Central London, and the chief reasons could be uncertainty around the outcome of the Brexit talks and the UK seemingly missing out on the rising level of global trade, suggests Cluttons’ London Office Market Bulletin Autumn 2017. While the report highlights that many locations in Central London have seen headline office rents hold steady for the better part of two years, rent free periods have been moving out in order to sustain this, but now appear to be at a critical tipping point, level, which is driving some landlords to consider alternative incentives, such as delayed completions. Freddie Pritchard-Smith, Head of commercial office agency at Cluttons said: “Many firms remain nervous about making a long-term commitment to more space, choosing either flexible overflow space or to reconfigure within their existing office. The exception to this of course remains the serviced office and TMT sectors, who have helped transactional levels in the West End to surpass 4 million sq ft already this year, which is paradoxical to the falling rental conditions.”

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Over half of remote workers say their colleagues don’t treat them equally

Over half of remote workers say their colleagues don’t treat them equally

Over half (52 percent) of people who work remotely feel their colleagues don’t treat them equally, claims a new study. Working remotely has become a highly sought-after job perk and having the flexibility to live and work where you please, regardless of corporate headquarters, often draws people to take one job over another. But a survey from VitalSmarts produced by David Maxfield and Joseph Grenny, authors of the bestsellers Crucial conversations and Crucial Accountability, found that remote employees have a significantly harder time with a number of workplace challenges than their onsite colleagues. 67 percent of remote employees complained that colleagues didn’t fight for their priorities compared 59 percent of onsite employees. 41 percent of remote employees believed colleagues say bad things about them behind their back compared to 31 percent of onsite employees and 64 percent of remote employees had changes made to a project without warning vs. 58 percent of onsite employees. Over a third (35 percent) of remote employees thought colleagues were lobbying against them vs. 26 percent of onsite employees.

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