April 3, 2019

Procurement fraud rampant in UK businesses

Procurement fraud is widespread in the UK and the country lags behind many countries in its detection capabilities, new research from SAS claims. British companies, on average, lose significantly more money to procurement fraud, and the country is far more reliant on ineffective manual detection techniques than other nations.Procurement fraud occurs when employees and suppliers behave fraudulently during the contract bidding process or over the course of the contract. This can range from employees colluding with their preferred vendor to give unfair advantage during procurement, to suppliers submitting multiple invoices for a single item. While procurement fraud is a serious crime that carries a jail sentence in many countries, perpetrators are often willing to take the risk for personal revenge or financial gain. More →

April 2, 2019

A quarter of a century ago, the newborn Internet set office design on a different path

by Colin Watson • Comment, Furniture, Workplace design

Because we are now so immersed in technology, we can sometimes forget just how young the Internet is. It was only in 1995 that the final barriers to its full commercial development were removed. In 1994, the number of people using it worldwide was estimated at around 20 million, there were under 15,000 company websites and the UK had one ‘cybercafe’. Even so, there was something in the air. A sense that everything was about to change – and change spectacularly.

April 2, 2019

Mind launches toolkit to promote better wellbeing in the built environment

by George Eltringham • News, Wellbeing

A new toolkit is online at the Mental Health at Work website. This UK-wide initiative allows all types of employers and employees to access free tools, advice and information – all in one place. The construction toolkit includes resources from a range of expert organisations. The resources include tips on how to start the conversation on mental health, mental health first aid training and five steps to building a positive and supportive culture in construction. Mind invited colleagues from Building Mental Health to put together this toolkit of resources. More →

April 2, 2019

Channel 4 chooses Bristol’s Finzels Reach for its new Creative Hub

by Neil Franklin • News

Channel 4 is in advanced negotiations with developer Cubex to locate its new Creative Hub at Finzels Reach, Bristol’s new waterfront quarter. Channel 4 will lease 3,200 sq ft of space on the second floor of the Fermentation Buildings at Finzels Reach. Channel 4 announced in October 2018 that it had confirmed that Leeds would be the new National HQ alongside Glasgow and Bristol as its Creative Hubs.

April 1, 2019

Against metrics: how measuring performance by numbers backfires

by Jerry Z Muller • Features, Workplace

More and more companies, government agencies, educational institutions and philanthropic organisations are today in the grip of a new phenomenon. I’ve termed it ‘metric fixation’. The key components of metric fixation are the belief that it is possible – and desirable – to replace professional judgment (acquired through personal experience and talent) with numerical indicators of comparative performance based upon standardised data (metrics); and that the best way to motivate people within these organisations is by attaching rewards and penalties to their measured performance. More →

April 1, 2019

RICS’ new commercial property service charge rules come into effect today

by Marie Hillen • Facilities management, Legal news, News, Property

New service charge rules which aim to ensure there are no hidden costs and clarity around disputes, come in to force today (1 April 2019) and are mandatory for RICS professionals. ‘Service charges in commercial property’ has been developed with industry leaders, including major property organisations and professional bodies to secure transparent, upfront and fair costs for businesses as part of the maintenance and upkeep of their building. Amongst the rules, any charges incurred by the tenant must be explained fully at the outset and in accordance with the terms of the occupational lease, whilst any upkeep costs not specifically mentioned or explained in a lease must be made irrecoverable from the tenant.

April 1, 2019

A chance to have a say on your experience of open plan office design

by Mark Eltringham • News, Wellbeing, Workplace design

The debate on open plan versus enclosed offices rages on, but it’s not binary, it’s not black or white, it’s not a dichotomy. Furthermore, office occupants appear to have different preferences from the wide range of workplace design solutions that are available. To inform workplace design, we need to understand what drives these individual preferences. Is it factors such as personality, personalisation, flexibility, sense of belonging and familiarity that affect where people prefer to work?

April 1, 2019

Green Building Council releases guidance on social value for local authorities

by Neil Franklin • Environment, News, Property, Public Sector

The UK Green Building Council (UKGBC) has released its latest guidance document, detailing how local authorities can help ensure that new construction and property development in their area positively impacts people and communities by delivering social value. More →

March 29, 2019

Co-design is an old idea, but it belongs to the 21st Century like never before

by Jonathan Hindle • Comment, Workplace design

As with so many apparently new ideas that resonate in a contemporary context, co-design has a long history. Originally referred to as cooperative or participatory design, it was first applied in Scandinavia in the 1960s and 70s, especially as a way of engaging stakeholders in the public sector in the design and development of IT projects, healthcare and workplaces. Arguably, our modern understanding of the idea was first set out by C.K. Prahalad and Venkatram Ramaswamy in a 2000 Harvard Business Review article called Co-opting Customer Competence and a subsequent book by the authors on the subject. They argue that there is a growing trend for firms to actively seek the insight and competence of customers to offer them better solutions, tailored to their own needs. More →

March 28, 2019

Government lacks the know-how to help disabled people get into work

by Neil Franklin • News, Workplace

The Department for Work Pensions has limited evidence of what works when it comes to supporting disabled people to work, according to the National Audit Office (NAO) in a report published today. The number of disabled people in work has risen by 930,000 (31 percent) in the last five years, but this has not been matched by a reduction in the number of disabled people who are out of work. The NAO found that the government’s headline goal of getting one million more disabled people into work from 2017 to 2027 cannot be used to measure the success of its efforts. The Department itself recognises that this measure cannot be linked directly to any specific government policy or programme. Broader factors, such as more people who are already in work reporting a disability, and rising employment rates, have a significant effect on the measure. It therefore lacks a target for which it is willing to be held to account. More →

March 28, 2019

The rise of the digital workplace is transforming the physical office

by Giles Fuchs • Comment, Coworking, Workplace design

A recent survey by Gartner predicts that one in five workers will have an AI bot as their co-worker by 2022. It’s almost impossible to talk about the future of the workplace without mention of AI or robotics, and is therefore hardly surprising that there is a feeling of apprehension amongst workers. PwC’s 21st global CEO Survey in 2018 revealed that between 23 percent and 51 percent of respondents were “extremely concerned” about the speed of technological change, and indicated “anxiety about the impending promise and perils of AI.”

March 28, 2019

Managers frustrated by email from colleagues in the same building

by Neil Franklin • News, Technology

Over a third of managers find it frustrating when colleagues email them when they are based in the same building, according to a new survey from 247meeting. The study of 2,000 managers with varying degrees of seniority claims that 36 percent find it frustrating when colleagues email them when they are based in the same building, proving that face-to-face interaction is still the preferred communication at work. Other irritants described in the report include lack of communication from senior management and lunchtime meetings (cited by 41 percent). Overall the two most preferred forms of communication are face to face meetings and phone calls. More →