Search Results for: interaction

Banking sector will be ground zero for job losses from artificial intelligence and robotics

by • Automation, Comment, Technology

Deutsche Bank CEO John Cryan has predicted a bonfire of industry jobs as automation takes hold across the finance sector. Every signal is that he will be proved right very soon. Those roles in finance where the knowledge required is systematic will soon disappear. And it will happen irrespective of how high a level, how highly trained or how experienced the human equivalent may currently be. Regular and repetitive tasks at all levels of an organisation already do not need to be done by humans. The more a job is solely or largely composed of these routines the higher the risk of being replaced by computing power. The warning signs have been out there for a number of years as enthusiastic reports about artificial intelligence have been tempered with fears about significant job losses in most sectors of the economy. Many roles have already all but disappeared in the march towards a fully digital economy. Older readers may recall typesetters, typists, and increasingly, switchboard operators and back room postal workers, as work of the last century. And the changing nature of work is relentless.

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Report sets out building blocks of a successful digital workplace strategy

by • News, Technology, Workplace design

Digital workplace developments often lose their way, or fail, due to a fragmented approach that prioritises a few technology ‘fixes’ over business strategy, according to analysts at Gartner. To combat this, ‘digital workplace leaders’ in public sector organisations need to employ a framework to ensure their digital workplace initiatives address eight critical components required for a successful implementation, according to Gartner. The report (paywall) sets out what it claims are the eight critical components — “building blocks” — that application leaders need when planning, directing and evolving digital workplace programs:

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Precarious flexible working lives create toxic relationships between managers and workers, claims study

Precarious flexible working lives create toxic relationships between managers and workers, claims study

by • Flexible working, News, Wellbeing

Millions of British workers are having their health and home life put at risk and are having to beg for extra work to make ends meet because bosses are not offering them regular work patterns, a new study from Oxford and Cambridge Universities suggests. According to the study, Powerful times: Flexible discipline and schedule gifts at work published in the journal Work, Employment and Society, around 4.6 million people are subject to ‘precarious scheduling’ from employers which means that their hours are so inconsistent and unpredictable that they cannot make plans, leading to stress and problems in their home lives. The researchers said that many workers now find themselves in ‘degrading’ relationships with managers in which they are obliged to constantly ask for more work and changes to allow them to care for children and plan their domestic and recreational lives.
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How workplace design shapes and reflects organisational hierarchies

How workplace design shapes and reflects organisational hierarchies

by • Comment, Facilities management, Workplace design

The roots of the open plan office can be traced back to the 1960s when post-capitalism was beginning to emerge as a political and intellectual movement. The social and political upheaval that followed World War Two and the emphasis on the autonomous, motivated and engaged worker combined to inspire designers and architects to develop a new and more “modern” way of working. A mode of work characterised by an increased emphasis on social relations and flattened hierarchies. The open plan office was heralded as the ‘office of the future’; a progressive, transformative and near utopian design concept which would enable its occupants to thrive and succeed in a more socialist world. Yet the proponents of the open plan do not appear to have been fulfilled in large corporate businesses in the UK. I’d like to suggest that this failure is not a design fault but rather a problem caused by a clash of ideologies. Upon closer inspection, it appears that these larger corporations have not fully been able to shift into the social-democratic model of collaborative, open working styles.

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People change the way they speak based on the status of the person to whom they are talking

People change the way they speak based on the status of the person to whom they are talking

by • News, Workplace

Ever wondered why people change the way they speak in certain situations? The answers might be found in piece of research carried out by academics at the University of Stirling. It found that people tend to change the pitch of their voice depending on to whom they are talking and how dominant they feel in a particular context. The research, published in the journal PLOS ONE, put participants through a simulated job interview and discovered that individuals’ vocal characteristics are altered in response to people of different social status. Regardless of self-perceived social status, people tend to talk to those they consider high status individuals using a higher pitch.

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The most successful business leaders adopt a courageous approach to technology and the future of work

The most successful business leaders adopt a courageous approach to technology and the future of work

by • News, Technology

Software consultancy ThoughtWorks has published a new report which claims that the best business leaders share a particular approach to the running of their organisations that the report characterises as ‘courage’. The Next Big Disruption: Courageous Executives claims to revealing what sets top business leaders apart from their competition. The report profiles a segment of leaders referred to as “Courageous Executives” in the US, the UK, Australia and India and the findings ‘underscore the critical role technology plays in business strategy, from navigating the chaos of digital transformation to how they’re setting their business up for future success.’ The report also claims to shed light on the leadership styles of Courageous Executives including their tolerance for risk and failure, their use of customer insights and the ways leaders in all four countries are preparing for the future of work.

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Putting people at the centre of building design could provide large boost to the economy

Putting people at the centre of building design could provide large boost to the economy

by • News, Workplace design

More thoughtfully designed workplaces, centred around people’s needs, could improve performance and help tackle the UK’s productivity gap, according to a new report. Applying design thinking to boost workplace productivity by 5-8 per cent could contribute up to £20 billion to GDP. The potential gain in productivity, equivalent to twice the annual contribution to UK GDP made by the aerospace industry, is revealed in research conducted by researchers from Imperial College London in partnership with Atkins. Atkins commissioned the research to better understand and quantify the economic benefit from human centred design. The research claims to examine the ripple down effect on productivity brought about by an human centred focus on health and wellbeing. This in turn has a benefit for future business growth and can enhance the position of the national economy, according to the report. The research claims to support the importance of employees’ experience of the building in which they work and confirms that steps to create the right working environment can have a material impact on staff productivity and wellbeing.

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UK government unveils £1 billion ultrafast broadband fund to aid remote working

UK government unveils £1 billion ultrafast broadband fund to aid remote working 0

by • Flexible working, News, Technology

The UK’s faltering move towards ultrafast broadband has been given a much-needed boost with the launch of a new fund, which will support the rollout of cutting-edge connections across the country. The government’s £400 million Digital Infrastructure Investment Fund (DIIF) will unlock over £1 billion for full fibre broadband, and kick-start better broadband connections across the country. Its aim is to revolutionise Britain’s digital infrastructure, making internet access more reliable for homes and businesses, and enabling more people to enjoy remote working without disruption. According to the Treasury, the flexibility to work remotely is pivotal for driving the economy forward; reducing overheads and helping businesses to start and grow.

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We need to design for a multigenerational workforce

We need to design for a multigenerational workforce 0

by • Comment, Workplace design

Excitingly, the workforce is becoming increasingly diverse. However there’s more talk about millennials in the workplace than anyone else. In stark contrast to popular belief, the reality is that the British workforce is getting older on average which means that office design must now consider a new set of workplace requirements. The challenge for designers is to create inclusive environments that address the needs of highly skilled and experienced older workers, while still providing productive environments for all users, ensuring the entire multigenerational workforce is engaged, happy and productive. International bodies are already worried about the fiscal impact of an older workforce, in May the World Economic Forum (WEF) said that a looming fourfold rise in over-65s by 2050 is the financial equivalent of climate change. With people born today having a life expectancy of more than 100, WEF warned of more years in the office to provide financial security in later years, as well as a creeping retirement age heading towards 70. This ageing population and workforce will certainly need consideration when it comes to supporting their health and wellbeing.

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Whether you choose order or chaos depends on what you want to achieve

Whether you choose order or chaos depends on what you want to achieve

by • Comment, Furniture, Workplace design

Chaos gets a bit of a bad rap when it comes to running a business. Yet as Greg Lindsay highlighted in his interview with Insight a while back, chaos is something that many organisations should actively try to harness as a way of fostering the creativity they claim to desire. Certain structures, be they cultural silos, traditions, professional demarcations or the physical walls and storeys of a building inhibit chaos and so restrict interactions and creative processes. So, if you want to achieve what many businesses say they want to achieve, they need to introduce a little anarchy. We’ve known about or suspected the links between harnessed chaos and creativity for a long time. In his 1883 novel Thus Spoke Zarathustra: A Book for All and None, the philosopher Friedrich Nietzsche, writes, “I tell you: one must still have chaos in oneself to give birth to a dancing star.” The same idea has been expressed in many ways, but few of them quite so poetic.

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Coworking and the current French revolution in the workplace

Coworking and the current French revolution in the workplace 0

by • Case studies, Cities, Features, Flexible working, Workplace design

In France, we might have been the first to behead a King and hold a revolution, or to stand on barricades and die for ideals of justice and equality, but when it comes to change – especially in large organisations– we always seem to lag behind. You could blame it on a number of factors: a cultural bias towards tradition, the legacy of an interventionist and ever-present state, spawning bureaucratic models of large state-owned corporations, the everlasting grasp of the elites stifling innovation and the ability to “think outside the box”… Whatever this may be, the debate around remote working – a type of work organisation which allows employees to work regularly away from the office – in France has always been articulated around the preconception that France was behind. And that while its Anglo-Saxon or Nordic European neighbours displayed a boastful 30 percent of the working population as remote workers, France struggled to reach a meagre 9 to 10 percent in 2010.

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Facilities managers should become “gardeners” rather than architects, claims report

Facilities managers should become “gardeners” rather than architects, claims report 0

by • Facilities management, News

A new white paper from ’boutique’ facilities management firm Anabas. It claims that the proliferation of diverse office environments and agile working means that facilities managers must develop a greater insight into the behaviour of people to help them deliver. The report, What Type of Office Worker Are you?, claims that it ‘helps to rediscover what it means to be human in the workplace and takes us back to the beginning by focusing on understanding individual behaviours, work styles and how they influence interaction within the workplace itself. It examines the importance of people in the workplace and discusses the ‘work style formula’ of – Culture + Mobility + Temperament – demonstrating how this can guide behaviours. It also claims to identify four main types of worker based on brain chemistry; Pioneers, Guardians, Drivers and Integrators and how despite the differences, each is driven in the same way, by the environment.

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