Search Results for: performance

How performance data can help enhance your employment metrics

How performance data can help enhance your employment metrics 0

People analyticsThe rise of data based applications has brought about a new era for the HR department. Processes developed in the 70s are now going through a transformation, with tools for gathering more accurate reports based on people analytics. But what exactly can you do with this information? The main objectives of every organisation, is to boost engagement, lower turnover, provide effective training & development and attract great talent. Aside from turnover, these objectives are difficult to measure. How do you measure engagement or the effect of a training programme? This is especially difficult when your company only tracks performance annually. Data based on continuous feedback is providing new answers. There are four ways it can help: by measuring and tracking engagement; give you better insights into the causes of turnover; helping you develop a feedback culture and enabling your organisation to create better hiring and recruitment strategies. We take a closer look at these below. More →

Latest Work&Place + Performance management + Design and people 0

Insight_twitter_logo_2This week’s Newsletter features the latest issue of Work&Place, which presents a truly global perspective on the forces redefining our relationship with work. In news, the Government extends the One Public Sector Estate scheme and London’s commercial property sector is unaffected by the Brexit jitters. The three day working week is the ideal scenario for the over 40s; current performance management practices discount the digital workplace; and employees spend too much time checking work emails at home. Mark Eltringham says design what you like but don’t discount the impact of adding human beings to the mix; how people have been writing guides to good ergonomics at least since the early seventeenth Century; and that Charles Eames came to have mixed feelings towards his most famous chair. Download our Insight Briefing, produced in partnership with Connection, on the boundless office; visit our new events page, follow us on Twitter and join our LinkedIn Group to discuss these and other stories.

Traditional performance management fails to match new digital workplace

Traditional performance management fails to match new digital workplace 0

Performance managementPerformance management plays a key role in  helping organisations measure how effectively their employees are contributing to business objectives. Yet despite 94 percent of workforce leaders in a global survey believing performance management improves business performance, only 39 percent of them think their current practices help to achieve their organisation’s business objectives. This isn’t just the employers’ view, within the workforce, 89 percent of people believe their performance would significantly improve if changes were made. The main reason for this credibility gap is the impact digital technologies are having on the nature of both work and the workforce. In the Accenture Strategy report, Is Performance Management Performing? – 92 percent of respondents report that work is faster, more networked and collaborative, and demands ever-evolving skills. This means that organisations need to innovate to keep pace.

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HR Best Practices linked to improvements in business performance

HR Best Practices linked to improvements in business performance 0

Performance management benefitsAs we outlined last week, when the positive role played by Human Resources is applied throughout an organisation – levels of motivation, retention and engagement do indeed rise. Now a new report from Top Employers Institute and HR Certification Institute® (HRCI®) reveals that better business performance – measured by higher stock prices, faster revenue growth and more favourable perception of an employer brand – is the direct result of best practice performance by HR professionals. The paper also shows that this effect has the biggest impact on business performance when it is embraced company-wide, starting at the top, and adapted smartly and sensitively by expert professionals. The paper, “Emerging Evidence: Business Performance and the Validation of HR Best Practices”, shows recent research that suggests there is evidence for HR practices driving financial results, including increased revenue growth and a rise in the value of stock prices.

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Three workplace performance indicators that may make or break you 0

Want to find out how your business is performing? Setting and analysing performance indicators for your company is the best way to forecast and get on track with your business goals. Creating Key Performance Indicators will help you measure your company’s success. While choosing the right KPIs relies upon a good understanding of what is important to the organisation and its workplace , the question is what to focus on? Performance measurement is not just related to collecting data associated with a predefined performance objective or standard. It has to be considered as an overall management system involving prevention and detection in order to meet clients expectations of the service or product you’re offering. Many companies have different methods regarding performance measurement, so how you measure performance says a lot about your company’s objectives and will decide whether they make or break you.

There are two common types of performance indicators: financial and customer focused.

Financial indicators are the most commonly used metrics for performance including: revenue growth rate, net profit, return on investment, among others. In terms of employee performance these are often quantified using output related measurements. These can be useful for growing your company’s finances but companies that focus solely on profit related indicators often face an innovation problem.

A focus on financial goals can put pressure on managers to focus on short term profitability over creativity. Financial indicators also don’t provide a full picture of a company’s performance. Rather than taking risks on new ideas, these companies can become known for creating ‘one hit wonders’ that sell and repackaging past successes. Eventually, quality and customer satisfaction can become compromised and employee motivation drops.

Microsoft learned this lesson at the expense of its top spot in the tech world. Originally a leader in cutting edge technology, after 2000 it began slipping in the rankings against companies like Google and Apple with its inability to keep up with new trends. As these companies began producing paradigm shifting products like the iPhone and Google Maps, Microsoft continued to survive off of its updated versions of Windows Office. Financial indicators demonstrated the company’s shift in popularity but not the contributing factors.

Internally, Microsoft had taken a cut throat approach to performance management called stack ranking. In this system employees were ranked according to their performance, with the top being put in line for promotions and the bottom 5-10% being shown the door. Rather than boosting productivity, this system merely increased competition and discouraged teamwork. Ultimately, instead of being encouraged to collaborate on new ideas, employees had to focus on gaining favor to survive.

Customer success indicators are increasingly seen as the most important performance metric. Some of the main customer centred KPIs include: conversion rate, customer retention, Net Promoter Score (NPS), etc. Due to differing objectives, companies that focus on customer centred indicators focus more on gaining a loyal customer base by producing great quality products, utilizing different marketing techniques and emphasizing a strong customer support service.

CaptureAn example of this is Riot Games’ ‘Free To Play’ games which helped them to gain a loyal customer base by allowing gamers to play some of their best games for free online. Zappos’ customer service is famous for providing unsatisfied customers with gifts and free shoes to improve their customer experience. Creating a customer service culture is an essential part of their business strategy and the focus of CEO Tony Hsieh’s book Delivering Happiness.

However, for companies that don’t take off straight away, the money and time put into each product can lead to slower profit generation and financial instability. Furthermore, while customer satisfaction is an extremely important key to success, what customers ultimately want are state-of-the-art products. Though customer focused indicators can help you build a loyal client base, they do not necessarily solve a company’s innovation problems.

Companies should use a combination of both financial and customer focused indicators but there is a third key measurement which is essential to meeting your company’s goals.

Why employee centered indicators are so important

More and more companies are beginning to realize the importance of employee centered metrics. These types of indicators include: employee engagement, satisfaction and turnover.

Studies show that higher employee engagement is linked to higher customer satisfaction. When employees are happy at work and believe in their product/company this comes across to customers. Gallup revealed that companies with high employee engagement levels outperformed companies with lower levels of engagement in customer ratings by 10%.

Engaged employees take less sick days. A study by Workplace Research Foundation found that engaged employees take an average of 2.69 sick days annually compared to disengaged employees who take an average of 6.19 days. Most important, they’re motivated to achieve more. Gallup’s study also showed that engaged companies outperform others in productivity by 21% and profitability by 22%.

In fact, the treatment of employees is also an important factor for consumers. Deloitte’s 2015 study on millennials revealed that this generation considers the treatment of employees as the top characteristic of industry leaders, even over profit generation and impact on overall society. Furthermore, “While they believe the pursuit of profit is important, that pursuit needs to be accompanied by a sense of purpose, by efforts to create innovative products or services and, above all, by consideration of individuals as employees and members of society.”

Companies that have employee centered strategies are also more likely to foster innovative environments that promote autonomy and employee ownership. Atlassian became famous for its ‘Shipit’ days during which it actually encourages employees to drop their work and spend twenty-four hours on a creative project of their choice. Allowing employees the freedom to try out new ideas sounds like a great financial risk but it turned out to have great returns. The projects developed during these sessions have resulted in some of the company’s most profit generating products. Atlassian not only dominates Australia’s tech industry, it has also been named the best company to work for the past two years in a row.

More and more companies have started focusing on an employee first strategy: In an interview with Inc. Virgin Atlantic CEO Richard Branson disclosed that the company puts staff first, customers second and stakeholders third. He explains, “If the person who works at your company is not appreciated, they are not going to do things with a smile.” Southwest Airlines, the company consistently reaching the top 10 in employee and customer satisfaction surveys, follows the same ideology. The company does this by motivating employees through its company values and creating an environment that regularly recognizes employees for going above and beyond.

Southwest Airlines follows the same strategy. Founder Herb Kelleher posited, “A motivated employee treats the customer well. A customer is happy so they’ll keep coming back, which pleases the shareholder. It’s just the way it works… They can buy all the physical things. The things you can’t buy are dedication, devotion, loyalty—the feeling that you are participating in a crusade.”

When performance management really can produce positive results

When performance management really can produce positive results 0

Performance management examplesPerformance management processes have come under regular fire for being ineffective, time consuming, and quite frankly not fit for purpose. And it’s no surprise to discover exactly why employers are so justifiably disappointed in outdated performance management processes. Recent research from Towers Watson demonstrated that only 36 percent of companies consider their performance management process to be valuable, and some companies have even decided to scrap performance management altogether. While many of us don’t disagree that as a whole performance management processes aren’t producing the results that they should be, that doesn’t mean companies should be eliminating performance management from their organisation altogether. Instead, companies need to take steps to find a performance management process that gets positive results.

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Northern Powerhouse office market showing strong performance levels

Northern Powerhouse office market showing strong performance levels 0

Manchester city centre

When the Chancellor of the Exchequer George Osborne announces the Spending Review today, he’s likely to mention the Northern Powerhouse, the programme to rebalance the UK economy by pushing growth in England’s northern cities. His vision of this form of one nation conservatism may have helped to increase occupier and investor confidence across the Northern Powerhouse office markets, as illustrated by the Northern Powerhouse Office Market Report 2015/16, published by Lambert Smith Hampton (LSH). It shows strong performance across the eight key markets so far in 2015 – with combined take-up expected to reach 5.2m sq ft by the end of the year compared with 4.6m sq ft in 2014. Manchester city centre is leading the way and is on track for a record year, with almost 1.4m sq ft of office space expected to be let or sold by the end of 2015 – well above the 10-year annual average of 966,000 sq ft.

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Two thirds of employers disappointed in performance management process

Two thirds of employers disappointed in performance management process 0

Performance managementAs the economy recovers and the so-called ‘war for talent’ increases, there is a renewed focus on performance management, with 87 percent of companies in the latest research from Towers Watson, saying it is their primary method for aligning individual performance objectives with strategic priorities. However, only a third (36 percent) of companies actually consider their performance management process to be effective, and one in three managers and employees are shown to be dissatisfied with their process. According to the survey, 45 percent say managers don’t see the value in it and 53 percent say managers don’t have the time to do it well. Under 10 percent of companies have scrapped performance management altogether, or plan to do so, and though 30 percent of companies are considering eliminating performance ratings or scores, just 7 percent have already taken the step to do this.

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Design for performance study looks to improve energy performance

Design for performance study looks to improve energy performance 0

Central Park Perth

Developers, owners and occupiers of buildings might expect that compliance with regulations will produce a building that is energy efficient in operation and well on its way towards the 2020 nearly-zero energy target mandated by a European Directive. In practice, the actual performance of most buildings falls well short of the design intent – the so-called performance gap. In Australia, this chronic problem has been eliminated for new office building projects in which clients and their teams sign up to – and then follow – a “Commitment Agreement” protocol to design, construct and manage their buildings to achieve agreed levels of actual in-use performance. Now with the backing of the Better Buildings Partnership, a four month study to develop a prototype UK scheme which embraces Australia’s ‘design for performance’ approach has been launched by a team led by Verco and including BSRIA, Arup and UBT.

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Study links green building design to higher cognitive performance

Study links green building design to higher cognitive performance 0

Green building

People who work in well-ventilated offices with below-average levels of indoor pollutants and carbon dioxide have significantly higher cognitive functioning scores in crucial areas such as responding to a crisis or developing strategy than those who work in offices with typical levels. That is the headline finding of a new study from the Harvard T.H. Chan School of Public Health’s Center for Health and the Global Environment, SUNY Upstate Medical University, and Syracuse University published this week in the journal Environmental Health Perspectives.The researchers looked at people’s experiences in “green” vs. “non-green” buildings in a double-blind study. The findings suggest that the indoor environments in which many people work daily could be adversely affecting cognitive function-and that, conversely, improved air quality could greatly increase the cognitive function performance of workers.

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Seven ways your choice of new office may boost business performance

Seven ways your choice of new office may boost business performance 0

Office moveThere are generally four main reasons why a business considers changing to new office space:  your business is growing and your existing office can’t be expanded to accommodate that growth; your need for office space is reducing due to a change in business circumstances; your office lease is nearing expiration: you are prepared to explore whether a change in office could improve your current business performance. It is the last of these four reasons that sits at the heart of this article, but that does not detract from the validity of the other motivations for investigating options for new office space. Changing office space requirements and/or the fact your lease is expiring do not preclude searching for new ways to improve business performance. In fact, they provide a compelling excuse to explore alternatives and often organisations choose to move for a number of good reasons.

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Shrinking Asian workplace density could impair business performance

Shrinking Asian workplace density could impair business performance 0

Space utilisation in AsiaWorkplace static density, i.e. the space per sq. ft. per workstation, has halved in many Asian markets over the last decade and in many parts of Asia, this has already reached a point where further reductions will impact productivity, performance and retention. In Hong Kong, India and China, workplace space has shrunk from 100 sq. ft. per desk to 50-60 sq. ft. per desk. This figure is nearly half that of Europe and the US, where density norms are around 150-200 sq. ft. per desk. Elsewhere, in Australia and New Zealand, standards remain more generous at around 90-150 sq. ft. per desk. CBRE’s recent report, Space Utilization: The Next Frontier, looks at how organizations across the region are now under pressure to drive down costs by increasing their workplace ‘static density’ and suggests ways in which companies can use workplace density and utilization data to drive efficiency and business performance.

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